A friend of mine found this link, I just filled out the form so we will see if it works..
I've been using TeamViewer for years to check my personal emails when I'm on holidays and away from my desktop.
But for whatever reason today my TeamViewer keeps disconnecting after a little bit and tells me that this session was sponsored by teamviewer.com. Then it won't let me connect again for a few minutes. I think that it thinks I am using it commercially?
But I have a personal license already. I really don't know what to do?
Can you please help?
Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base. **Third Party Product** at [removed per Community Guidelines] is looking pretty good to me right now.
Posted here a few days ago saying I had been falsely accussed of commercial use. Have now switched to another solution and delted my TeamViewer account.
I can't understand why people try to stick with them when it takes days or weeks to get your accounts reinstated. Life is too short - move on -:)
hey, i only use teamviewer to access a old laptop that i use to control a 3d printer because the screen is broken, and i installed win server on it, i though that will help because even new its already an underpower machine, after ~1 month using without problems now i recived commercial use detected mensage and an 5 min limit usage, there is anyway to solve it or, i will need to pay?
[EDIT]: i though reinstalling windows 7 or linux, but without a screen i cant access the boot menu.
I'm in the same boat, not sure why this is happening... ugh!
somebody needs to revist their code to make sure things are checked!
Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base. **Third Party Product** at [the price has been removed as per community guidelines.]is looking pretty good to me right now.
[the price has been removed as per community guidelines.] sounds GREAT!
@GromitD90 In my case it was because my mother's PC is 8,500 miles from my PC. I can't remember if they were promising seven days or 30 days back when I filed the form. After 33 days and a reminder I got unlocked and that was before I was able to visit my mom and install something else. Now, I still use TV but I have a backup installed in case I lose access again. I am starting to be flagged again but I've narrowed to down to the PC attached to my television (I would have writen TV but for the chance of confusion.)
I have 2 PC with setted up unattended access, all added to my account, and 2 or 3 portable clients (notebook, work and mobile). I always login to account and connect throught computers and contacts tab. I do this about 5 years. About a year ago TV start annoing me with commertial using. And now any second connection it says me about commersial usage and breaks connection. Version 14 have no a dialog to report false positive commersial usage.
got same mail from them, guess they massivly enforcing any use to buy their license. TV is dead for me, looking to delete all my account and reaching support or submitting support ticket ends in a circle by leading to this community. cheers up TV this is how you satisfy your free usage customer.
Thanks god I am not the only person with this mess. I believe TV enforces their license models heavily. So pursuing customers to pay for the "free of charge" service is great in perspective to the ROI of their sale departments.
for me, TV is dead and deleted on all my "potential" customers i support in my leisure time as business pro *jokeoff* thanks for being 5 years with TV and a usage of 12 times a year, which indicates me as professional user while i randomly connect to a mobile phone support my family in certain android related tasks!!!! But yes you hang off on me. All people around me I highly recommend to avoid using you. this literally **bleep** me off.
Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2! im actually using non commercial teamviewer for almost 10 years!!! but now im also dissapointed and i cant record the session when im using teamviewer...
So what is the fix? It keeps timing out each time I log in and won't let me fix it.Help!
Now this also keep getting on my computer to?im lokked out?i just want to use this private free use,please help me?Keep getting this on my iphone try connected my beedrom home commercial use?,this app seems to be used in commercial used and will be disconnected in 5min im private user and just using this at my home and helping my father and brother some times,and using this when im not home sometimes and help my wife and kids at home,so im just using this at privat free use,why is this happening,
just want to use free version to help my familly sometimes,
your license limits the maximum session,what is happening?this have never happend before?tried contacted teamviwer no answer?
Aftet many years of using Team Viewer somehow now believes I am a commercial user and blocked/ limited my access to 5 minutes. I have never received any compensation as I only use Team Viewr for person reasons.
Same situation as you (managing my mom's computer, though she's only 400 miles away.) Virtually ALL my other TV uses were room-to-room inside my house as I have two computers that are, more or less, special use as a DVR in a small living room and as an audio playback/editor for a small music area I have. Both have media servers to allow playback of recorded video/audio over other televisions/PCs/tablets in our house. Neither are fired up regularly except for weekly anti-virus/OS updates, AND both are connected to televisions as monitors. MY transgression as far as TV is concerned is likely logging onto my main PC at home from a doctor's waiting room over their guest WiFi.
I haven't had my "commercial use" connection last more than 10-15 SECONDS. Like another poster on this thread, IF/IF I get unblocked again (this CU **bleep** happened about a year ago too), I'm going to install a backup remote control app on my home PCs/tablets/phones, and on my mom's computer some 400 miles away.
Here is the Link to the FORM you must Submit...
It took me a long time to find it, I hope it might help someone else.
Takes a few days to a week, and I did NOT receive any kind of response, it just started working again...
That's how I knew it was addressed.
Since the latest version of Teamviewer (14.4.2669 on Windows 10 and 14.4.208 CL on Android 5.0), I am constantly recieving this message during login followed by an automatic shutdown with the message shown above. I have been using this product for years as a private user with no commercial use. Any assistance would be gratefully appreciated.
OK, it's been about a week now for me, but I have decided to use another product which is actually better. Can't say more, since these TV censors this message board pretty heavily.
For what it's worth, there is a form:
which you can fill out to protest their decision. There's no hint that this will work, but it's worth a try if you're not in a hurry. The field "Affected TeamViewer ID" is looking for the numeric TV id of one of your systems, so ### ### ###, three groups of three digits separated by spaces. This totally makes no sense, since I have system A and system B. Both A and B are associated with my same TV login, they mainly talk to each other, and both are blocked. I submitted the form for only system A, heeding warnings on the form that "sending multiple requests will prolong the process". So we'll see if either one gets unblocked. This is what we call in English a "moot point", something which may be of interest for academic debate, but has no impact in what others might call the "real world".
I can understand a nag message when their system false-positives a commercial use when there isn't one, but to tell me I can't connect to my house for 5-7-10 minutes because they as a company are suddenly all holy and mighty - meanwhile I'm still waiting on day 5 to hear back on them fixing this **bleep** commercial use thing has now reached totally unacceptable. The workplace I manage will now be obtaining new remote software AS SOON AS POSSIBLE, like, seeing as this blocking happened at 3am and I had to VPN my way in (my just-in-case route), this morning when I get in there, and no longer renewing any license with the company now here forward because of the way I have been treated. Their overzealousness, greed, and genuine lack of concern has now cost them a real paying contract. I'm still very unhappy in the ultimate of sense of the word that NO ONE THERE HAS been able tell me what the **bleep** I did to make them think that my junk recycled notebooks with the screens open and webcams aimed at a few places in my house, are commercial. I mean... they have the password, they can go in and see kitty if they want - if he's on his tree anyways...
Oh, yeah, and the 500 character count limit - not mentioned anywhere else on the feedback mechanism of the client software, - presenting me with a very irritating message that I got after I typed all of it in nicely was a wonderful bonus. Goody. That's how to stick it to those complainers...
P.P.S. Thank you TeamViewer GmbH for the wonderfully robust censorship programming as well. Makes me look like I have the mouth of a drunken sailor.
I have the same problems. I manage mo home PC's and my family and cant do it, while all PC's are marked as comercials. And I have also some servers, they are marked also....
I have under 20PC's in my account but still have problems from that time they created this new politics and cant use it.
Every time I conenct I'm marked as a commertial and have only 5min for work. What can I do in that time ...
Is possible somehow to resolve it?
Yeah, I had to laugh at the censorship. The initials for a male steer's **bleep** output were bleeped, not the WORD, the initials. Me and my **bleep** mouth!
Start filling out those forms, guys. The one with 20 PCs, feel free to send in every one of them!
I use TeamViewer at home from my main custom built PC to access both of my old laptops since they have damaged screens and the keyboards don't work well on them. I use one of my laptops for hosting Minecraft servers to play with my friends and I (personal, not commercial server). And I host a Discord Bot for my own Discord Server and for friends to use if they want (personal, not commercial). But, a couple of days ago TeamViewer started giving me "commercial use detected" warnings even though I don't use it for anything commercial? How would I fix this as it's extremely irritating and just wastes my time?
I keep getting the message that I am using this product for commercial reasons and then it drops be all the time. Not sure what changed recently, but I know I have not changed how I use this software. I really enjoy using TeamViewer, but I assure you I am not using it "commercially", I wish I had a business I could use it. Unfortunately I am only someone that uses this product for personal use to connect to my home devices and family computers.
Can you please look into my account and either place it back on "free" or give me specific reasoning as to why you think I am commercially using this? I do not want to do anything that is against your policies and do not want to look for another product as I really like yours.
Thank you for your time.
it is understandable that to reset the licence on product it has to be done via support ticket.....but here is the problem, no matter what you do you cannot post a ticket since you get an error when you try to submit it, the support email they used before no longer works, and only way to talk to suport is if you are a paying cosutumer....see the problem it saeems they just want to get rid of the free accounts, and do not get me wrond I would not mind paying for use of program but not at the rates they requesting [removed per community guidelines - Do Not Discuss Pricing]
STILL NO SOLUTION.... I used IObit to hopefully do a complete uninstall. Then I reinstalled V. 14.4 and still had the same problem. When will someone from TeamViewer look into this issue.
I´ve just got a message from Teamviewer suggesting I´m a business accoun, but I´m not. What shoul I do?
I only use Teamviewer to help my 89 year old parents and in-laws. For obvious reasons, they have challenges using the computers, including email. A few days ago Teamviewer arbitraily defined me a commercial account and now I have to wait at least seven days, after I completed the form, for someone to do something. Meanwhile my parents cannot get their issue addressed. I would pay for a personal license if the proce was reasonable.
Same thing -- Use it to help my mom and her boyfriend and to conected to my mining rig-- Commercial use detected.
I'm using TeamViewer for personal purposes. however, in about a week ago or so, the message saying that I'm using it for commercial purposes popped up and now it doesn't allow me to use it for more than 5 minutes. Normally, I wouldn't mind buying a product that I use somewhat frequently, however, 50 dollars per month is a bit too much for me. Is there a way to switch back to personal use?
I use a free version of TeamViewer on my personal computers so I can see my pets when I am out of the house. I have been using for about a year. I went on vacation to Ireland last week and I got an error saying I was using for commercial use. Now when i try to login, I get logged out after about a minute and I cant log back in.
All of my team viewer clients are fully updated to the newest version of 14.