Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

 Just got this, there is hope:

Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

Why was my access to TeamViewer limited?

You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.

We would like to address the most important questions of the TeamViewer community regarding commercial / personal use.


1. “Is TeamViewer cancelling the free usage of its software?”

No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.


2. “I believe blocking personal users from using TeamViewer for free is unethical.”

We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.


3. “What is the motive behind blocking free users?”

We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.

We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.

Kind regards,
Your TeamViewer Team

Posted by jbarnett12
Digon

Re: We are really beginning to embarrass ourselves!

Yes I got this today as well do - there must be hope at last!

Posted by toremf
Trigon

Re: personal use HOW?

What TV don't tell us is what kind of algorithm they are using to claim

However, some users are using the free version commercially. How do you decide?
We will reset your TeamViewer ID if private usage is confirmed How do you confirm?

Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

I spoke too soon, I'm still getting the commercial use email even after restarting and logging back in. What do I do now? Submit another form? Anyone else having this problem after receiving an email reinstating their license?

Posted by aaronwt
Digon

Re: Personal Use


@dcresident wrote:

Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails


Yes. Use another product. I finally got Teamviewer off my last PC today. I will not miss them erroneously accusing me of commercial use.

Good Riddance!!

Posted by DrEvilB
Henagon

personal usage restrictions are out of control now

Look.  If you no longer wnat to have a personal version, then just say that.  Recently my connections are saying that I am a commercial user (I am NOT), and now its limiting reconnects.  I use ths to help friends and family and to connect to my computers in my other room.  It has been really convienient.  While I understand its free...so why complain...  but still, you need to hear how its making it not useful for me to use any longer.  

I would be more than happy to subscribe to a personal plan without restrictions but you dont have one, and the prcing model you have is HIGH HIGH HIGH.  

So my question...  Is this going to get changed or is this the path the company is moving towards?  

 

Posted by Tugger
Henagon

Re: personal usage restrictions are out of control now

Completely agree and came to post something similar.

I hadn't used TV in over a week and try to help a friend and get the commercial use detected. Adjust the algorithm, it's out of control.
Posted by Tugger
Henagon

Re: I don't think they actually have any intention fixing it.

You can't say Google here?!
Posted by Tugger
Henagon

Re: I don't think they actually have any intention fixing it.

Use Google drive. That doesn't even allow remote connections but they don't complain about commercial use. My 'work' uses it.
Posted by zoltarDO
Henagon

Commercial Status lifted but still getting popups

Hey all,

I was recently tagged as commercial user and had it appropriately lifted back to personal. I am still getting the popup when I login that says I am a commercial user. When I use my laptop, however, I am able to use teamviewer like I always have. When I use my phone, I get the popup and I am quickly logged back off as if I am still tagged as commercial. Any thoughts?

Thanks!

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...

Posted by b-earl
Digon

Re: Personal Use

I would recommend you to check the mails via the smartphone or get an e-mail account with imap server soyou can check the mailfrom any browser or PC.

Posted by claytone
Digon

Re: Commercial Status lifted but still getting popups


@sornord wrote:

Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...


The protest form you fill out requests the numeric address of just one system (### ### ###). So maybe the ban got lifted for the tablet or the PC, but the other is still regarded as commercial. As soon as they talk, it's "commercial use" again. Just a guess on that.

I filled out the form, and a week or so later got an email saying they couldn't verify non-commercial use based on the information I supplied. There's an old principle, "it's hard to prove a negative", which might apply, but I don't think logic is going to work here. The email included a form which I was invited to fill out and sign. The form includes name and address.

Again, an appeal to logic, maybe with a touch of ethics. I've done nothing wrong, but you say you don't trust me. You ask me to supply detailed personal information, but don't say why you need it or how you intend to use it. Why should I trust you?

As previously mentioned, I've moved on to an alternate solution.

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

They did the same thing about a year ago, and I have the same tablets, PCs, and TV IDs and logon/profile as then.  The only thing that even MAY be new are a couple of cell phones, which are RARELY used with TV...and then just to load them up with audio files for playing in the car.  I haven't been able to update my music corner PC or DVR PC since they did this as they don't have monitors attached.  I'd TV from my tablet to those to control A/V playback streamed to A/V devices in bedrooms or living rooms.

Posted by NickE
Henagon

Re: We are really beginning to embarrass ourselves!

Yup, same here. I just submitted another ticket.
Posted by jbarnett12
Digon

Re: We are really beginning to embarrass ourselves!

This is actually insane why are we not getting information from TeamViewer

I filled out the form  and got the restruction lifted. I am trying to get onto a headless Raspberry PI. I am npt getting the pop- up back and my access to the PI bloked in spite of TeamViewer so my id had been reset to free.

The other question I would ask is why the person monitoring this forum for TV is delete references to a third party product rather than addressing our concerns.

This seem to border on the insane?

Posted by MichaelWion
Henagon

Incorrect detection of usage

When I connect to my PC from my Android phone, I get a message stating that I'm using it for commercial usage instead of personal use, when I'm clearly not. I'm literally sitting in my backyard, connecting to my PC for personal use, but since the app seems to think otherwise, the session terminates after 5 minutes.
Posted by Myosotis
Photon

Re: Incorrect detection of usage

I have the same issue, I've not used it for months, now I turn the laptop on and try to work on my desktop from the garden, for my only purpose, anything commercial, and now I cannot use it for more than 5 minute.

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

Small blessings dept:  I could do a file transfer normally from my main PC to my tablet, so I can at least practice with the tablet on the audio tracks needed for an upcoming audition.  No "commercial use" nags.  Tried a remote control session, however, and still got them.  Again, these are the same tablet and PC that worked normally, but only for an hour or so, on the 8th when TV restored my free license.

Posted by MichaelWion
Henagon

Re: Incorrect detection of usage

Looks like anyone experiencing this issue should fill out the form at https://www.teamviewer.com/en/support/commercial-use-suspected/ to resolve things.
Posted by Yershov
Digon

Re: Commercial Status lifted but still getting popups

Shame!

Posted by mwnation
Electron

Re: Incorrect detection of usage

I have been using TeamViewer for several years, mainly to help my now-94-year-old father and another elderly friend, and occasionally to log in to my home computer while traveling. It's a great program, works beautifully, better than I thought it could, and apparently has cool features I haven't even tried yet. Earlier this year I was locked out due to suspected commercial use, pleaded my case, eventually reinstated. Now I often find I am temporarily locked out because of too frequent connections? For instance I tell my Dad I can't connect because his computer needs to be restarted. I try again in a minute, computer still not ready; try again, TeamViewer kicks me off. Yes, it's temporary, but also completely disruptive and almost enraging. It happened again today, and then I got the message I could only connect for five minutes; about one minute later kicked off. I understand TeamViewer is in business to make money - more power to you. If your enforcement policy makes the free product unusable, so be it. Now I'll learn to use RemotePC. And I can't really recommend the free TeamViewer to anybody -- but who cares, I guess you lose money for every free user. (BTW, paid version? -- no way I can afford [The price has been removed in accordance with the community guidelines.] to help a couple of friends with their computer problems.) Gracias y adios, muchachos!

Posted by graceawong
Henagon

Error message re: subscription purchase

I am receiving error messages within TeamViewer, telling me that I need to purchase the product because it appears that I am using it for commercial purposes. I am a power home user - we are a ten computer household, with units scattered around the house. I am NOT using TeamViewer for commercial purposes,but the program keeps kicking me out because it “thinks” I am. To say that I’m annoyed is putting it politely. While I would like to get this issue dealt with, I have absolutely no problem moving to another platform if it comes to that.

Thank you.

Posted by bazbsg
Tetragon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Today I tried to connect to my downstairs television PC, the one which TV claimed was commercial use. I no longer get the warning / error from connecting to it. I sent the form in, I think, on July 30. Hard to be sure because they only say how long ago a post was made, not when it was made, and they rounded that off to two weeks. My email shows me the message after mine was on July 30. Today is August 12. So less than two weeks. I didn't get any email or notification telling me they had restored the private use status. Just had to try until the problem cleared up.

Posted by Yershov
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

You could notice that your ID changed

Posted by Xenon2000
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

This thread is huge and I won't read it all. But from reading so far, I am not seeing what I need to do. I have been using it for years from my same remote computer and have only ever used it to connect to home computers and my mom's computer. Never any commercial use and never any work computers. And today I am getting this message and I haven't even used it today. So what do I do? I don't see a way to create a ticket from the app.

Posted by Xenon2000
Digon

How does a free home user get support?

I have never used my Teamviewer account to connect to a company or business computer. I have only used it for the same home computers and my mom's computer for years. And now today it says I am using it commercially and won't let me remote my home computer. I don't even use it that much. But now I can't find a way to get support. I tried to Submit a ticket, but it just takes me to this forum.

Posted by jashaffer
Electron

Re: How does a free home user get support?

I had that happen too - and when the window popped up on my laptop that indicated I was being locked out, there was a place where I could have a live chat with someone. I did that and four days later they reinstated my free account.

 

Posted by Digifluent
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I started getting this message today when I only use Teamviewer for my home computers (everyone in the family has one) and for my parent's computers (because they're old and need a lot of hand holding). 

Every time I log into my secondary computer now, it shuts down after a minute and says I can't log in for another 10 minutes when I go to log back in. 

I submitted a personal use form for each of the main home computers I use. If this isn't resolved by tomorrow I'm looking into alternatives.

Posted by zookeeper
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I've been getting the message for just over a week after almost 2 years of normal usage.  I can't get any answers.

Posted by Xenon2000
Digon

Re: How does a free home user get support?

I wish that was the case for me. All I get is a window with a Buy Now button and an X to close.

Says:

Thank you for choosing TeamViewer. You have regularly used the service to access computers in business environments. This is considered a professional use of the product. You need to purchase a subscription to continue.

This is false. All of the systems I connect to are my personal computers or my mom's computer. And I haven't added a computer to my account in over a year. 

WOW, talk about rude. So I called the main number. It says to press 1 for support as a free user. It then just says to visit this website and hangs up.

Posted by HomerPepsi
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

Just hit me too.

A few years ago they blocked my work computer (connecting to my PERSONAL COMPUTER), and my personal phone (probably for using my works wifi?).

Just today you blocked my personal laptop from personal computer!??!?!

Good thing for ***Third Party Product*** - all though less capable, it is improving. Just hate being false flagged and accused of commercial use. I bet it is because I have a google work account profile, that is logged into all my personal devices... WHICH WE USE ***Third Party Product*** FOR YOU **BEEP** !!!!!! UNBLOCK MY ID's PLEASE.

Posted by judyg26
Henagon

Re: account is for non-commercial use only,

Have been using this for over 2 years now for a non-profit - high school alumni association.  There are 3 of us maintaining the database of 38000 names .  This is strictly a volunteer operation and 2 of us access the main computer at scheduled times throughout the day and night.  Now I am having issues with getting blocked out and only can use for 5 minutes at a time.  Getting a message stating that this is being used for commerial use .  When I set this up  - did NOT indicate that nor has our volunteer status changed.  I recently had to wipe my cookies - so did that alter my access?  How do I get back my regular connection - as I do MOST of the daily updating!!!!!!!!!!!!!!!!

 

 

Posted by 2000SVT
Henagon

Re: Teamviewer license max 5 minutes connection

Not a single reponse?  This support method sucks.  Time to find an alternative to TeamViewer.

Posted by RobT
Digon

Re: Trial period expired

The company behind Teamviewer **bleep** so badly, that I can’t even fully express it! They have plagued most of their “free” customers with this “commercial use” timeout, which effectively renders your entire Teamviewer account completely worthless! What’s even worse than that, is that they make it nearly impossible to contact them to inquire or try to resolve this incorrectly imposed limitation, by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. Please do yourself a favor BEFORE even considering doing business with Teamviewer, and read the posts by their upset customers in their “community”, which is the absolutely only support avenue that you will have as a free customer.

Posted by Xenon2000
Digon

Re: Trial period expired


@RobT wrote:

... by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. ....


Thanks for your info. What form? Where is it? Obviously they don't care about the forum, so I guess I am suppose to find some form to fill out that is NOT meantioned anywhere. I don't get why they don't have the form part of the TV app when it pops up that false accusation. 

Posted by pv7721
Hexagon

Re: Trial period expired

@Xenon2000 here you go:

Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/

It was somewhat buried in the links from the 1st post.

Stupid (will be edited to bleep) forum software won't allow paste of own TV text... then if I remove and attempt to post again, I get an error...

LE: Absolutely hilarious, after posting I got a survey: was I able to find what I was looking for, no, what will I do about, come back later, will I buy, no, make a suggestion: STOP THE FREE USERS HUNT!

Posted by Xenon2000
Digon

Re: Trial period expired

Thanks. Without knowing about that forum, I would never even search for it. Thanks for pointing it out. They should have a sticky on the forum and really should have the form presented when they are accusing you with the popup in the app.

Posted by iampariah
Henagon

Free Version on Home Computer Thinks Its "Being Used in a Commercial Environment"

Help! My TeamViewer keeps timing out and disconnecting me. It thinks its being used "in a commercial environment," but it's just me, connecting from my Mac desktop computer to my Windows network storage computer. The Windows computer doesn't have a monitor or mouse, so the only way I can control it and manage my backup app, music app, and my video library is with TeamViewer.

**Please do not discuss price**

Posted by a1cmugs
Electron

Re: personal use HOW?

I keep getting the commerical usage message again.. I use it only personal usage.. I thought you had this fixed from the last time.. Please fix this.. I am a ham radio operator and use team viewer to configure my laptops st the ham radio sites.. Ham radio is not commerical it is my hobby..

tommie taylor
Posted by a1cmugs
Electron

Re: We are really beginning to embarrass ourselves!

me troo

tommie taylor
Posted by mallen462
Henagon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

I'm having this same issue; I connect to one computer only. All of a sudden, I am unable to connect for more than 5 minutes. I am annoyed; I am connecting to my personal computer. 

I've tried to open a ticket, but when I click on the link to open a ticket, it continuously loops me back to the message board. 

Mods, please assist, or DM me.

Posted by astrodwp
Electron

TeamViewer thinks I’m using the software commercially!

I have been using teamviewer 14 for about 5 months to connect and control my telescope at a remote location.    Last week i was having a issue with my telescope and asked a friend to assist by remoting into my computer.     The next time i went to talk to my remote computer i got the message "Teamviewer thinks i'm using the software commercially".    I found out later that  my friend has a commercial teamviewer.    If he used that acount to remote to my computer would that of been the flag that i was using teamviewer commercially?    If so, then this should be made clear on your website ....as currently that is not clear and only  got that thought after reading posts of using free and commercial accounts on the same computer.     hopefully my free account will be reset......and i will be more careful when asking friends to remote to my computer.    If this was not the flag.....then something else is wrong with the teamviewer flagging software?   What could it be?

dave

Posted by wellmclain
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I would also like an answer to this dilemma. I have been using teamviewer for many years but have never used it commercially or made any money off of teamviewer. I have many computers with differing programs that don’t play well together. This has happened to me once before and teamviewer straightened it out. I greatly enjoy teamviewer and would love to be able to use it again! Can anyone help us out with this issue?
Posted by vedette-diana
Henagon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

You can't submit a ticket unless you are logged in to an account that has a paid/commercial/corporate license.  The only way to get help for issues with free/personal accounts is on this message board.  There is a sticky post on this message board regarding the commercial-use/5-minute problem.

Posted by RobT
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

Hi, sorry you're one on thousands that TeamViewer simply does not care about.  We (ALL FREE USERS) MUST simply MOVE ON to a better product!  If TeamViewer doesn't like us, then just let them DIE...  [removed per Community Guidelines - Sales/Solicitation policy]

Posted by jpdesai
Electron

Immediate time out and lockout

I recently upgraded my Internet connection speed at home. Now, whenever I try to connect remotely from home, a message pops up saying commercial use suspected and immediately times out. It then locks me out for 15 minutes.

Why would upgrading internet speed cause this behavior and how can I resolve it?

Highlighted
Posted by nullcycle
Photon

Account flagged for business use?!

For some reason my account has been flagged as having been detected as being used for business. Umm..NO. I do NOT use it for business and need to know how I can get this removed! I am frustrated to say the least by this 'free' version now that it locks me out of MY OWN connected computers after 5 minutes! In NO WAY am I using this software to make ANY money, NOR do I use it in my profession! I can't even submit a private Support Request for help and have to resort to posting here after going through the website support loop! What happened Team Viewer? I used to really enjoy using the software for my personal computers, but after this I am not sure anymore. Any help on getting this remedied would be good...seriously...

4 Replies
Posted by sbouniol
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

what's the new product from google?

to be fair I used to use **Third Party Product** but teamviewer was much better, IMHO, especially to use with my kids, elerdly parents and to even remote control cell phones...  In fact I was considering buying a perpetual license from them to show my apreciation but they seem to have discountinued them.

 

Posted by SabaDavid
Electron

Re: Account flagged for business use?!

I am having the same issue for the first time after 5 years.   Personal only how do I get my account unflagged