Posted by attorney
Digon

Re: TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY LICENSE

LOL! The bleep was for saying D A R N. I mean, really ??!!?? :D :D :D


@attorney wrote:

So I deleted TeamViewer from my devices, they would release the lock and it would immediately reassert. As far as I can tell the problem stems from trying their Ubuntu app, I was curious how it would work on Linux and it immediately triggered the commercial use notice, EVEN THOUGH I was at home connecting on my home network. Bizarre. I think they removed the restriction a few times over the last few weeks but it kept suddenly reappearing and before Ubuntu I had no issues probably since last year. So anyway I got too **bleep** irritated at the accusations and deleted the software. My solution is installing *Third Party Product*, [removed per Community Guidelines]. None of this is by any means convenient but when someone is relentlessly accusing me, I feel it is right to take them out of my personal and business life. I cannot promote them in any situation at this point.

Posted by s8
Henagon

Re: TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY LICENSE

same **bleep** happening to me.. time to change service providers. Thanks for the great software while it lasted.  I'm sorry you decided to start using some **bleep** algorithm to 'detect' non-personal sessions.

While yes, I do have more than 20 computers on my account they are ALL personal use not commercial.  yet I can't teamviewer from my garage to my bedroom anymore because it thinks I'm commercial use.

Stupid.  I'll never buy a commercial license simply because of this stupid baseless functionality.... I'm installing nomachine now as I type this, at least I won't have to deal with all thisbullshit.

Also, why don't you have a message to warn people that scammers use your software to rip people off? there should be a big red bold warning on the download page that says MICROSOFT WILL NEVER CALL YOU AND ASK FOR YOU TO INSTALL TEAMVIEWER.

You guys used to be AWESOME.... now I see you're just another company that can't keep it's promises to consumers FREE/non-commercial use is apparently not a thing anymore. If you use teamviewer with more than 1 pc then you must be commercial is how it appears to me.

 

Posted by s8
Henagon

Re: Account flagged for business use?!

which company ? i'd really love to switch because up til TV 11 this was a GREAT software.

Posted by jloswald
Photon

Re: Thank you

Watch out everyone. If you user Teamviewer from a hotel room to access your home pc (which I did) - Teamviewer will not claim that you are using it for commercial use and shut down your access to your "home pc" and will have their sales try to sale you on paying **Please Do Not Discuss Pricing** for the service. So much for their free service anymore. Make sure you have a backup plan to access your pc, just in case they do this to you as well.

Also, when I spoke with the rep. about filling out a form to explain that I only use Teamviewer for personal use, I asked how long it would take to respond and the rep. stated it would take about 2 weeks.    Guess you get what you pay for when you are using their free version.  

Posted by tv_ht
Henagon

Hi I'm mistakenly marked as commercial user, but I'm using it for only personal use. Could you remove the commercial blo

Hi I'm mistakenly marked as commercial user, but I'm using it for only personal use. Could you remove the commercial block please?

Posted by KenHorse
Digon

Re: TeamViewer ID reset to free--STILL not working!

I think TeamViewer wants to force everyone using TeamViewer to buy a license. Despite their false advertising to the contrary, apparently they only allow free use during a trial period.

I have filed request after request after request explaining my use is strictly personal but they never respond nor does my copy of Teamviewer allow more than a few seconds of connectively.

I'll say one thing.. if I DO purchase a remote desktop product, it won't be this one

Posted by JPMHS
Henagon

Re: TeamViewer ID reset to free--STILL not working!

Posted by KenHorse
Digon

Re: TeamViewer ID reset to free--STILL not working!

I have.. SEVERAL TIMES

 

to no avail......

Posted by dave3825us
Henagon

Re: TeamViewer ID reset to free--STILL not working!

I se teamviewer free and keep getting commercial use detected. Called TV and was told that it could take up to 30 days for a response after filling out the commercial use form. I set it up for unattended access. Is that what trigger the commercial use?

Posted by vong1
Henagon

Re: TeamViewer ID reset to free--STILL not working!

i am having the same problem as well. and i dont know who to email to for support.i am just a housewife . 

Posted by Closed account
Not applicable

Re: TeamViewer ID reset to free--STILL not working!

Image3.jpg

Posted by cubed
Henagon

Re: TeamViewer ID reset to free--STILL not working!

https://www.teamviewer.com/en/support/commercial-use-suspected/ is not working, at least I do not get any email? Send 3 requests now!!

I have a private account to support my family, it's just ridiculous to mark it as commercial. I now have to use my company's teamvier account for private purposes... At least I have one.

I will use every opportunity to defame teamviewer from now one. Promise!

Posted by sidscri
Henagon

Started to receive these messages of commercial use detected on all devices. Never used commercially.

Same thing just happened to me.  I havent ever used this software commercially.  Been using teamviewer for almost 8 years for personal use only. from within my home or when im at a remote location (parents house, friends, most recently at the university) and I need to use my personal laptop to access my personal desktop in my home to access files, fix something on my personal desktop, etc.  I am unemployed after retirng from the US Military. The only thing I can think of is that I assessed my desktop while at my university that I am attending for an education, in order to use a free software that my desktop had but my personal laptop didnt currently have installed.  I was connected to the universities wifi.  I had this issue once before, when I added a VPN on my newly installed Android Home media box and I was trying to access my laptop from it just from across the room as a test (im a nerd). I was able to chat via website of or email (cant remember) with a tech and they easily determined that I was indeed using it as personal use, but now this time since the new update, I cant figure out how to communicate with them again.

Posted by KenHorse
Digon

Re: [Android] Host v14.5.194 - Change Log

Will it also try to enforce buying a commercial license for private, non-business use as does the Windows version?

Posted by KenHorse
Digon

Re: [Android] Host v14.5.194 - Change Log

You're lucky - it is obvious a TON of users are

Posted by JonasArvidsson
Henagon

Re: TeamViewer ID reset to free--STILL not working!

Sent in signed form and nothing happen at all so uninstalled TV on every computer i have and using other software. TV was good tho when it worked. Now is to figure out how to delete account here also since there is no use having one here.

Posted by meabarrett
Henagon

Latest Release Fixes Error on Detecting Commercial Use

Tried to post to an earlier message 2 weeks ago but that message has apparently been deleted or more probably used to fix my problem. Updated this morning to the lastest TV  (version 14.5.1691 on Windows 10 and version  14.5.224 CL on Android 5.0) and for the first time in a month no error message about commercial usage popped up. Thanks to whoever fixed this issue.

Posted by Xertus
Electron

Re: TeamViewer ID reset to free--STILL not working!

Best advice I can give, use another product.  I've been dealing with this for 3 weeks now.  Purchased a new computer and within days had the remote connection issue claiming it was commercial use.  I submitted the form, didn't get an email back or anything indicating they even got it or were working it.  Today (almost two weeks later) I reached out to TV on facebook and they indicated that they reset my account and it should work fine (but it wasn't) and that I needed to submit another request for the machine in question (two to be specific).

Laws of diminishing returns - Time = money.  I have now spent beyond reasonable time resolving the problem, their improper use policy doesn't even give you 5 minutes, but more like 60 seconds, so its not like you can even pretend to use a remote session, so its driven me to one of two options.  Pay the company money that refuses to solve your existing problem, or switch to another product.  I'm chosing the latter.  I wouldn't mind paying for something that expidited the solution as well as offered preimum features if it was reasonable, but i'm not paying extra to get the same product, simply because they feel i'm not using it for personal use (its my home computers on my home network, but MSTSC isn't quite as robust for video mode so I use their software).  [removed per Community Guidelines]

Posted by TBree
Henagon

Re: Teamviewer account has been reset to free, but is still limited

Same problem, the email was a lie. Still getting kicked and locked out. So fedup with TeamViewer now after recommending them to family and friends for YEARS. This is a HORRIBLE way to do business, to GUESS at what you're clients are doing and suspend service on a GUESS!! Shame on you TeamViewer!!!

Posted by sbouniol
Digon

Re: You can't open a ticket, instead look at the first post i...

Hello @Technut ,

I have filled ther required form but I don't see any progress on resolving my access issue. Can you please double check that this "new" form is still valid?

 

Regards,

Posted by Dlafko
Henagon

Remote controll calling me a business

I have been using the free app for years to talk back to my home computer with my phone. Usally when my wife has an issue.

For some reason i have started getting a pop up that says we believe this might be a bussiness use and then only lets me on for 5 minutes but till i find what i need the time is up and this program is usless.

I have used this alot and not sure why i am getting this message and there does not seem to be a way to dispute the issue with the company.    Any help would be appreciated.

Posted by migleyba
Digon

Re: Remote controll calling me a business

I would also like help in this regard.  I am using as a personal user.  Not a business.

Posted by w8lig
Digon

Re: Remote controll calling me a business

I'm an amateur radio operator and a member of the Air Force MARS program which is a total volunteer organization. I'm retired, receive no pay and support other MARS members with their software and computer issues. I've used TeamViewer for years and like others, I started receiving pop up messages, then features being blocked and finally timing out support sessions and restricting reconnection to 15 minutes or more.

I've filled out the forms, sent countless emails about this with absolutly no response from TeamViewer. This is harassment on people following the free license rules. It's time for management to step up and respond. There is no way I'm going to pay $50 a month on something that I'm getting no renumeration for. 

Provide a home version for $30 a year and maybe I'll talk to you. Otherwise stop screwing with my free account.

Posted by Technut
Trigon

Re: You can't open a ticket, instead look at the first post i...


@sbouniol wrote:

Hello @Technut ,

I have filled ther required form but I don't see any progress on resolving my access issue. Can you please double check that this "new" form is still valid?


I'm not employed by TeamViewer, I'm just another customer like yourself. My old post got marked as a "solution" because it explained what was a new procedure back then.

But as far as I know that is still the correct form.

Unfortunately TeamViewer staff are doing a very poor job of dealing with the forms in a timely manner. I suggest you look for an alternative software solution because it could take a month or more for them to even look at your form.

Sorry, but that's the ugly reality. TeamViewer... great software, but they treat the free Personal users like dirt. :(

https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-comme...

 

Kse Dyna --
Posted by bazbsg
Tetragon

Re: TeamViewer ID reset to free--STILL not working!

@JoshP I don't understand why this message was censored. There was no mention of any particular third party product, only the mention of an alternative. Many posts before mentioned that without being pecific an were not censored, Have the guidelines changes? Which particular guideline was violated in this case? Thanks...

Posted by tinkerstoys
Trigon

Re: Remote controll calling me a business

I to was an Air Force member in radio communication and have been willing to help any Veteran asking for help free of any charge. Have been tagged as commercial user 4 times and did the dance to prove TV I was not. Now I have been tagged again and am getting tired of this, when working with 2 of my own laptops together at the same desk at the same time connected. It will take TV some time to reset your user ID after filling the paper work. It can happen.
Posted by terrchan1231
Henagon

Mac Remote Support with Teamviewer 14 only can last for 5 minutes

I have been receiving message that my mac can only remote support to other Window environment Teamviewer for 5 Minutes only, is it possible disable such message for commerical user and enable free license to work with?
Screenshot 2019-08-22 at 4.48.12 PM.png

As I am helping out with my elderly relatives and friends only.

Anyone can share what to do in order bypass this ???? Can Teamviewer arrange to change my account setting for the mac to non commercial ?

@Natascha @eejeel 

Posted by SeoGera
Photon

Program limitation

Hello.
The implementation of the program strictly for its purposes, helped me with the establishment of communication and restriction, after connecting it disconnects after a few minutes.

How to be How to remove the restriction?
thank

Posted by robgrim
Electron

only private use

TV says that i am not a private user!?

Why?

Only use to help friends and family.

 

Posted by zeeeeeeeeeeeeec
Henagon

Suspected commercial use won't go away and teamviewer won't respond after putting in several requests

So I am using teamviewer to support my non-technical wife and play games remotely that I can't on my laptop (like when I am in a hotel and can't carry my desktop across the US). You can't play a game like BDO on a non-gaming laptop.

I have put in 3 requests now to get it removed. I have waited over 14 days to get a response and its only getting worse. In less than a minute my teamviewer cuts out saying I can't connect for another 26 minutes or something similar its never consistent. 

If teamviewer doesn't support non-commercial use anymore, that's fine, I will find another program that does the job properly instead of a software that constantly tries to nickel and dime people supporting their SO's or playing games remotely. I just want to know why I can't get a response from teamviewer and their software is turning into a hot piece of garbage while I wait. 

I have been using teamviewer personally and professionally (not using my personal account) for over 5 years now. I worked to buy the commercial version for remotely supporting individuals overseas. I have read the usage agreements and I am well within my right with personal use to NOT need any commercial license. My goal is to just get this resolved by posting about it, so hopefully I can at least get a response.

Posted by KenHorse
Digon

Re: Suspected commercial use won't go away and teamviewer won't respond after putting in several requests

Many of us have faced the same problem, filled out their form MULTIPLE times but there doesn't appear to be any incentive for TeamViewer to resolve the problem that so many are having with this.

It seems TeamViewer doesn't care so the **bleep** with 'em.. I'm going to find another product for my  NON COMMERCIAL, hobby use, even if I have to pay THEM to use it.

 

Great job TeamViewer. Your product support **bleep**! Do you ignore users after they've paid too?

Posted by gabet
Digon

Re: only private use

https://www.teamviewer.com/en/support/commercial-use-suspected/

Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue. I've also used it for years to help out friends and family. I *just* got this *bleeping* message when connecting to my wife's computer on the same lan. Because that is clearly commercial usage...

Posted by SupraGuy
Digon

Re: Immediate time out and lockout

I've been having trouble with my home machines, too, and I wonder if connection speed is part of how TeamViewer detects "commercial use"

This is a terrible idea, as home connections are routinely getting faster and faster. My home connection is leaps and bounds faster than the commercial connection that I have at work. I also do use my personal laptop from work to connect to home. My home machines get flagged, but my laptop at work seems not to.

I'm starting to feel that it's time to start looking for an alternate solution.

Posted by spartakips
Photon

Re: Suspected commercial use won't go away and teamviewer won't respond after putting in several requests

I've spent nearly 40 minutes running around in circles to find the proper channel to get support. The ticket button seems to endlessly loop back to the forums, and calling in for technical support tells you to go to the forums and hangs up on you. I use Teamviewer to help support my non-technical mother with my free account, and I have been extremely disappointed with this disrespectful run-around.

I was actually about to recommend that my company purchase a set of about 10 seats for remote diagnostic with our customers right before this happened, but this experience ensures that I'll be looking elsewhere.

Posted by Leslieanne1234
Photon

Re: block for using business account

trying to send a message to support

directed to this site ?

 

Posted by Bigomma1962
Henagon

Re: block for using business account

I totally understand seems like almost every time they do an update I get the samething so I try to leave it until I absolutely have to update so hopefully you get it fixed 

Posted by Bigomma1962
Henagon

Re: Immediate time out and lockout

I totally agree with you seems like almost everytime I update to a new version I get flagged commercial use expected If you find an alternative please post it here getting tired of it 

Posted by Bigomma1962
Henagon

Re: Mac Remote Support with Teamviewer 14 only can last for 5 minutes

Hey I do the same things help elderly family and friends and they have reset mine in the past and it seems almost everytime they update the program I have to go through this to have the reset it

Posted by Bigomma1962
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I hate doing updates seems like almost everytime I update I have to go through this if I could find something else I would quit using teamviewer

Posted by squidw0rd
Henagon

how long to reply to commercial use ticket? re-submit?

I submitted my request for reconsideration when my TeamViewer was flagged for commercial use. It has been nearly 2 weeks and no reply. Is that normal? I didn't receive a copy of my submission by email. Should I re-submit?

I only use TeamViewer to login to my personal, home desktop PC while traveling or at work. I have no business or anything. Zero commercial activity.

Posted by Bigomma1962
Henagon

Re: I want to stop TeamViewer from locking my remote computer when I close the connection.

OH THEY HAVE STOPPED PERSONAL USE ALL TOGETHER ???  I DID NOT KNOW THAT I GUESS I AM WAISTING MY TIME WAITING ON CHAT FOR THEM 

Highlighted
Posted by migleyba
Digon

Re: TeamViewer ID reset to free--STILL not working!

Thank you for this link.  I hope my voice will add to this protest.  I have brought many clients to this company.  I hate to see when a good company goes down the tubes by alienating the promoters of their product.

Posted by migleyba
Digon

Re: TeamViewer thinks I’m using the software commercially!

Posted by KenHorse
Digon

Re: TeamViewer thinks I’m using the software commercially!

Good luck with that.

MANY of us have fillled out that form (some of us REPEATEDLY) with no results. Teamviewer is a joke

Posted by terrchan1231
Henagon

Re: Mac Remote Support with Teamviewer 14 only can last for 5 minutes

how to ask them change it for us ?
I really need to help my uncle with the computer stuff

Posted by Lewey522
Photon

Re: how long to reply to commercial use ticket? re-submit?

I had the same thing happen with my old account and never received a response and it's been a few years. Submitted multiple requests even. So I created a new account and have been using it fine, now I'm getting this again. I use it solely for personal use. Hopefully one of us will hear back some day, but my hopes aren't very high. May have to look for a different solution sadly.
Posted by KQRR4449
Digon

Free use request granted over a week ago but still getting commercial use messages

I sent in my non-commercial use request form and received an email saying the request was granted and all my PCs would be reset so they would not display the message again. I have waited over a week and I am still getting the commercial use message on my PCs. I sent the name of my group, my email address, and a list of the PCs TeamViewer IDs when I sent in my signed request form. My group name is 'KQRR4449'

What else do I need to do to get rid of this message? I really do want to use TeamViewer again if possible.

Sincerely,

Kenneth West

Posted by duderonomy
Trigon

Re: only private use


Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue.


True dat.

It's interesting how the company is diligent to not allow their User community to talk about alternatives. Are they afraid to compete? 

Seems to me they have opened pandora's box. [removed per Community Guidelines]

 

 

Posted by duderonomy
Trigon

Re: only private use

Oh my. After reading this:

https://www.teamviewer.com/en/credentials/free-for-personal-use/

I think the ethics of this company are junk and worthless.

The company has a severe problem with honesty and customer empathy. 

 

 

Posted by jamiem
Electron

Re: Free version of TeamViewer Issues

I got the same Garbage about using teamviewer commercially and I never have I just play a  game with it on 2 of my computers not in the same room. The Joke's Over. It is just an excuse for them to get rid of free users even if they are legit. I started using **Third Party Product** and I must admit works just as good without being cut off all the time and This has been a FREE session popping up I do not miss. Thanks TEAMVIEWER but I am moving on just like you wanted anyway :)