TeamViewer thinks I’m using the software commercially!

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Posted by
Digon

Free user - now it incorrectly thinks that I'm commercial

I use TeamViewer from time to time for personal use at home.  Now I got a message "action required: TV is being used commercially by you or your connection partner.  Your session will terminate within minutes. ,,, The free version of TV is for private use only."

These are all my personal computers, at home.  My main one is downstairs and I use TV to control the ones upstairs.

I connected to one of the computers several minutes ago, and got the message. The only thing I changed is that I increased the memory in the remote computer.

What will fix this, so that it knows that I am a home/personal/private user?

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

I found the form to request a reset of the account, so I've done that.

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

I believe TeamViewer is intent on dropping the free version. There have been a number of complaints about improper flagging of commercial use and no indication that anyone acknowledges the form.  Has anyone attempted to phone the company  ? That will be my next move and it I can't get any sense out of anyone, I'll move to an alternative which doesn't play stupid games. Quite obviously the subscription model is completely unviable for any but multinational corporations.

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Posted by
Digon

Re: no answer for commercial use suspected

I believe the comment 'the company doesn't care about private users' is right on the mark. Notice the apparently universal problem of no response to complaints.  In my opinion, all evidence points to the company intending to frustrate and harrass free users to the point where they pay the subscription charges that may be viable for multinationals, but are nothing less than extortionate for retirees.  If the statement regarding all concerns being addressed within seven days was actually true, I'd have some confidence in the company's bona fides, although that is evidently too much to hope for.

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

It would be interesting to hear if you get any response. I submitted my form 2 months ago and have still not heard anything at all.

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

In the same boat, I submitted a ticket more than two months ago with no response. I pointed out that I've only been using the same three devices for years, and offered to include photos of my driver's license and photos of my student IDs. No reply.

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Posted by
Photon

Received validation of personal use but...

I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
Does it take longer than 5 days to reset the accoung?
Is my account really reset?
How can I continue to use this fantastic product as a free customer?
Please advise.

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Posted by
Electron

Used teamviewer on schools free wifi for homework and got tagged with commercial use

I'm a student living on campus and I use my laptop on my school's free wifi for homework. When I'm away for the weekend sometimes I will remotely connect to retrieve a file or finish homework I started earlier in the week. The other day I was using the iPhone app and got the dreaded commercial use message.

Now every time I use my iPhone app to connect to my home computer, my school laptop, or even my grandparent's computer I am limited to 5 minutes.

Teamviewer, can you please remove this restriction from my account? It is only a personal use account. I love this service and would hate to leave, but it has just become completely useless with the restriction.

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

Just an update: it's been just over two months since I posted here/submitted a ticket, and I haven't received a response, and my account is registered as "commercial."

Is there something I'm doing wrong?

Thanks,

-Conor

 

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Posted by
Digon

Two months after submitting a support ticket, still marked as a "commercial user"

Hello,

On October 23rd I submitted a support ticket due to my account having been marked as commercial. Due to policy changes on this site free users can no longer submit tickets, so I'm posting here instead.

I have never used TeamViewer commercially, ever. The only devices active in the last several years have been mine. Assuming I'm recalling correctly, it was two phones (one broke, and I replaced it), two tablets (one broke and I replaced it), my laptop, and my desktop.

I would love to support TeamViewer with a subscription, but it's not financially possible at the moment. I'm attending two different schools, one for a Bach. of Science degree and the other for Emergency Medicine. I would be more than happy to provide photos of both of my student IDs as well as a photo of my New York State driver's license to verify if it would help.

I'm not sure what else I can do, does any have any suggestions to help me?

Thanks for your time,

-Conor

 

EDIT: Something I forgot to mention: I use a VPN on my laptop/computer, could that have caused the issue? Thanks.

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Posted by Closed account
Not applicable

Re: Two months after submitting a support ticket, still marked as a "commercial user"

Hi,

I am afraid there is little you can do. TeamViewer appear to be purging the private user accounts using the 'commercial use' as an excuse. I have submitted signed forms to TV support but get no response.I did get some response on Twitter but even though I gave all my account details and received a response with an apology, I still cannot connect to my remote PC for more than 1 minute.

TeamViewer clearly have no one looking at the community blogs or really dont care so posting here is unfortunately a waste of time.

Anyone reading this with a Twitter account post your experiences to @TeamViewer_help and see if you get a response.

I have given up, but I expect that is what they wanted!

Good luck to you all!

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Posted by
Digon

Re: Free user - now it incorrectly thinks that I'm commercial

A week later I got the reply below.  I've uninstalled TeamViewer.

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

If you need help finding the perfect license, our sales team will be happy to assist you personally.

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the email address.

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Posted by
Digon

Re: Received validation of personal use but...

They finally unlocked my account after three weeks of waiting. Was using another app until they fixed it. 


@xtreme1 wrote:

I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
Does it take longer than 5 days to reset the accoung?
Is my account really reset?
How can I continue to use this fantastic product as a free customer?
Please advise.


 

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Posted by
Henagon

Business use in android

Hi. Detected business use in android app when i connect to my home pc. 

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Posted by
Digon

Re: Received validation of personal use but...

When mine was unblocked, the popup disappeared immediately without me needing to adjust ANYTHING.

I won't rely completely on TeamViewer however as the same could well happen again

The problem will be in the algrrithm used to 'detect' commercial use .....it is obviously set to harrass and annoy legitimate free users in the hope they can be coerced into paying a subscription. The cost is aimed at multinationals / governments with more money than sense. Nobody bothered to think that the subscriptions are ridiculously expensive for reirees.

.TeamViewer is a reasonable piece of softwar, but it is HORRIBLY expensive for the subscription. Furthermore there are genuinely free alternatives which work just as well. One issue that has always annoyed me intensely with Teamviewer is that bloody stupid blob stuck in the lower right corner, just where one needs to access the scroll button, time, and other important functions. Maybe it is only in free versions as I can't imagine those who pay subscriptions wearing that nonsense.

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Posted by
Digon

Re: Received validation of personal use but...

The notice I received to the effect that I wasn't using the software commercially claimed the delay in responding was due to a backlog of complaints.

It isn't surprising that there is a backlog ... maybe a better solution would be to fix the clearly broken algorithm that incorrectly flags legitimate private use as commercial.


@kenace45 wrote:

They finally unlocked my account after three weeks of waiting. Was using another app until they fixed it. 


@xtreme1 wrote:

I submitted an appeal for the suspected commercial use. 5 days ago I received a validation email that said I was confirmed to be using TeamViewer for personal use but it's still showing the banner popup that says I am using I'm using it for commercial purposes (which I'm not), and limiting my session to 5 mins.
Does it take longer than 5 days to reset the accoung?
Is my account really reset?
How can I continue to use this fantastic product as a free customer?
Please advise.


 


 

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Posted by
Henagon

Sad sad sad

Why are there people still thinking this is a "bug" or an "error" in their algorithm?  It's pretty obvious that was done on purpose.  People must start to think by themselves.

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Posted by
Henagon

Why does Teamviewer say that im using this iOS app in commercial purpose when connecting to my home computer?

As the title says, why does Teamviewer say that im using the iOS app in commercial purpose when connecting to my home computer, and then only allows me to use it for 5 min? Ive been using Teamviewer for over 5 years now and just recently i started to get this limitation, even tho im only using it to connect to my home desktop computer via my phone. 

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Posted by
Henagon

Is commercial use account based or ID based, then?

If I have commercial use suspected why it also doesn't work with a different ID?

I've been using TeamViewer to connect to my PC at home from my office PC. It had always been the same IDs.

Later on I changed PC (new id). Without much surprise, the ID got flagged for commertial use.

Then, something very weird happened! My phone got flagged for commertial use O_O!!! I use the same account there.

Then, early now, when I tried to connect to my neighbour friend, my home PC got flagged O_O?!?!?!?!

What's wrong?!?!?! What did I do wrong in my home PC?!?! I can't use TeamViewer now to help others! What's wrong?!?! Isn't the flagging by ID? This didn't happen before...

Extra notes: I already filled the form back in late October for the first and second IDs and just filled the form for the third id. Still waiting for an answer.
I'm not asking for a speed up on the matter, I just want to understand what I did wrong....

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Posted by
Henagon

Temviewer thinks Im using a Commercial version even though I submitted the Personal Use Form

I am using Teamviewer 15 and it keeps senses that I am using the Commercial version even after I submitted the personal use form to Teamviewer.  Please help - it keeps shutting down in under 5 minutes.  I am supporting my family only.

Any help would be appreciated.

Thank You

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Posted by
Henagon

Re: Free license

Hi. I have been granted a free user licence for non-commercial use now on my own PC, since you changed your pricing model.

However, the machine I connect to is a PC in Wesleys Chapel in London, where I maintain a database of their burials, and need to make sure the machine is running for visitors each day. To do that, I connect for a few seconds each night.

This is absolutely non-commercial use, because they are a registered Charity, and no money is involved in any way.

I have tried several times to explain this to your organisation, but the PC at the Chapel has still not been granted a free licence and so Teamviewer keeps locking me out.

Please can you help me to resolve this.

Kind regards

Ross

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Posted by
Photon

Free for personal use is a SCAM

Free for personal use is a SCAM.  I contact only ONE computer, my father's, who is 90 years old and 700 miles distant.  I was hoping to use TeamViewer to assist him, but it's impossible.  The software keeps telling me it "thinks" I'm using it commercially.  I opened a ticket, and filled out and signed their form 3 times, and keep getting the same runarround.

If I have to PAY somoeone for this kind of thing, I will BUT IT WON'T BE TEAMVIEWER.  They don't deserve my $$.

"free for personal use" is a scam - all they want is for you to pay them because you get tired of **bleep** about with **bleep** at "customer 'care'"

Take your software and **bleep** it.

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Posted by
Henagon

Teamgiewer detected commercial use

My teamviewer automatically detected it as commercial use when I connected to it from my phone to control my own home pc to connect ahead of time to be able to get into a game server how do I fix this issue

 

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Posted by
Digon

It happened yet again... lol

Well, they finally did it. After having to unlock my account multiple times from the "using it commercially" error message, I'm swapping my own usage and that of all of my clients. **Third Party Product** is the new goto. I'm entirely disgusted with this company. As someone who has generated an insane amount of revenue for this company, I'm officially pulling the plug. In the age where you can get amazing customer service, being treated like a criminal just doesn't fly. On the bright side, I guess thanks for getting me a bunch of support contracts to swap my clients away from this software. I used to love it but the company behind it has really just driven it to the ground over the last decade.

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Posted by
Proton

Re: "Suspicion of Commercial Use" algorithm: how does it work?

Same problem here ..... I read they are in financial trouble and trying to get money from everywhere .... that's probably the reason :-

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Posted by
Digon

Re: Looks like Teamviewer no longer cares!

Few mentions before my message

@Technut  - You are spot on friend.

@Johnhoward28 - Ok Boomer... how about you pay for everyone then... Maybe some people don't have the apparent capital you do. SMH.. I will no calm down, I did follow the rules and now I'm getting (insert explanative) for it! I was a personal user and I didn’t have problems for years, however, TV decided to go to war with their user base and look at what’s happening now. There are almost 100 pages of people who need help. Legit people who can't use TV because TV started a war. I didn't start this TV did! If it weren’t for the free user's TV wouldn’t be the "aMaZIng prIVaTE cOmPAnY" offering so-called "pRofeSsiONAl SeRVIces". Maybe it’s just common courtesy where I live, but professional doesn’t mean you get to just stomp well-meaning people into the ground for no reason. I like many other people here have done nothing wrong, so don’t go there with me.

Anyway... have to figure out how to say the rest of this in a way that TV (Turkey Vulture) doesn't remove the rest of this message.

If you like me want to fix this issue. Then dump TV and do a Google search for open source alternatives to teamviewer.

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Posted by
Henagon

Re: Looks like Teamviewer no longer cares!

I've been a 'free' personal user for years -- transferring files between desk computers and laptop.  Offered to pay a 'reasonable fee to continue as 'personal user.   TV never replied to my offer.  Guess it's pay an exorbinant amount to transfer to the 'corporate' user catagory or find an alternative means of transferring files.  I'll go the second route -- back to flash drives or  One-Drive.

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Posted by
Henagon

License

I am using teamviewer for home use
for private file server, but he detected that it is business and blocked using without paying ;-;

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Posted by
Electron

Re: "Suspicion of Commercial Use" algorithm: how does it work?

This post is over 2 years old.. still nothing fixed.. When you google the problem.. you get a huge feedback from others with same problem.

Fix it :) ? Or make a low priced personal solution.

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Posted by
Digon

"Commercial Use" nonsense!

Getting really sick and tired of the continual 'commercial use' nonsense.

1. Get the popup.
2. Fill in the form saying you are not using it commercially and wait at least a week.
3. Get automated email saying sign and return form saying you are not using it commercially.
4. Wait...
5. Wait...
6. Wait...
7. You can use it again.

Now wait a week and start the process all over again!

If they are planning on removing the free option they should come out and say so, not just attempt to drive all the free users away.

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Posted by
Trigon

Re: Comercial use

After all these complaints about the problem of "commercial use" and my own experience after more than 10 years of using Teamviewer, I'm out. They do nothing about it - they realy do nothing ! And therefore I will use another product until the Teamviewers offer a solution. It can't be, I think, that so many complaints are unfounded and thus remain unconsidered ... So, I will wait some time for a release and if that does not come ... [removed per Community Guidelines]

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Posted by
Trigon

Re: Looks like Teamviewer no longer cares!

you're right. if they want to get rid of us, they should say so openly - but this bullying is lowest level... luckily, there are other ways to do it now. In those days there were not many alternatives... but back then it wasn't a cash cow for stocks either...

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Posted by
Trigon

Re: Comercial use

tell me what was against the "guidelines" please.. I wrote that I am not allowed to give a name of a "third party product" and I did NOT ... so what was against your rules ?

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Posted by
Digon

TeamViewer support avoids contact

I dont have a **bleep** paid license  - I'm a home user. Does that mean I'm not allowed to contact support? Why the !@#$%^ release a free version, if you don't allow people to let you know when it doesn't **bleep** work?! What the !@#$%^ are home users supposed to do when your buggy updates break the software all of a sudden and make it unusable for them?! How is talking to the community, when it is 100% certain to be, beyond any reasonable doubt, a software bug going to help?!

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Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?


@Johnhoward28 wrote:

I got classified as commercial because I used the Quick-Support Android app to help my dad get uber rides on his phone while traveling.  I submitted the for and after three days I got my free status back.

I think everyone must understand that TeamViewer is a for-profit company and we do not have a RIGHT to use their software for free for private use.  I am actually very impressed and grateful that they do offer it for free for personal use.  Very few other software companies that produce professional software do this.  I wish Adobe would stop charging private users, professional prices for their software like TeamViewer does.

I suggest that you submit the form and explain your case.  


While you have a point that TV doesnt have to offer free license - the bottom line is they do. And once they do - it's NOT OK to misclassify free users as commercial ones, and deny them their free access. That is very definition of "false advertisement" of free personal use version of the software.

As for your advice to submit the form - have you considered that some users, who got screwed by this mis-classification may have already submitted the form, got their account cleared, and then after a few buggy updates got screwed and mis-classified again? To what end would you say these free users are supposed to continue submitting this personal use verification form? 10 times? 100 times?.... If I don't change anything either on my server TV machine or the client TV machines and their buggy updates keep causing mis-classification as the commercial user - don't you think it's inappropriate for TeamViewer as a company to keep doing this to people? You either offer free use, or you don't. You can't say that you do, and then it doesnt work 80% of the time for the above reasons. If TeamViewer spent half the time and effort they do on blocking free users from accessing their support and creating support tickets on creating a functional commercial use detection - these problems would not exist. If they as a company are unable to create a proper commerical use detection mechanism, which doesnt screw over free users AFTER THEY HAVE ALREADY BEEN VERIFIED THROUGH PERSONAL USE FORM then I say TeamViewer should make that verification permanent for each account, which had already been verified once before. 

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Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?


@Johnhoward28 wrote:

I suggest that you submit the form and explain your case.  

@Johnhoward28 What do you suggest I do after submitting the form as instructed? 

It is extremely unpolite to request that you sign a form that you promise to handle in about a week and then ignore it (I submitted the form more than two months ago and still got no response).

I understand that Team Viewer is a for-profit company. I don't understand why they claim to offer free licenses for private users when this is clearly not the case. I am not offended by Adobe charging for their license, since they don't claim to offer a free license.

 

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Posted by
Henagon

Trial period has expired.

I am seeking help with this message I recieve when logging into one of my pc's.  I have 3 other pc's and I do not get this message on them.  They are all under the same account and for personal use.  I have tried deleting the program on the pc with this issue, and reinstalling, but when I log on I get the same message.  It is only on that 1 pc.  Does anyone have advice for me ?

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Posted by
Digon

Re: Trial period has expired.

You seem to be reporting an issue, unrelated to the topic of this thread. The advice would be to find an existing topic that fits the description of your problem and post there, or create a new one.

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Posted by
Henagon

why keep saying i am commercial user?

why keep saying i am commercial user?

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Posted by
Henagon

Account not work for noncommercial

Hi,

I am using teamviewer as a noncommercial user (a student). However, it keeps ask me to buy lience and then lock my account. I asked you to solve this problem before but still i have a problem. Could you please check my account on ***information removed*** and give permission to noncommercial use? It is very urgent issue.
 
Sincerely,
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Posted by
Henagon

Falsely accused of commercial use

I am getting message that that i am or i was using teamviewer for commercial purposes (while i never did).

While this is happening, i also cannot contact support for teamviewer as i don't have a commercial license. 

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Posted by
Photon

No response to "Declaration of private use" form

I have used TeamViewer for many years to support my Mom and other family members. A few months ago, it flagged me as suspected commercial use and I followed all the steps to get my usage OK'd. I sent in the  "Declaration of private use" form on Nov 25, heard nothing, and have had no reply to followups. I am sending these to <form-service@teamviewer.com>.

Just no reply, so I don't know what to do. 

Advice?

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I heard about this happening, but never thought it was this dumb...

I use TV for only two things: Access my local media server, and tech support on my mom's PC(remote). Tonight my parents call me that their wifi isnt working, so I fire up TV and connects to my moms desktop(with randomized PW she reads to me on the phone!). The second I open the wifi configuration software that came with the accesspoint(not even a commercial grade AP!) I get struck by the "Commercial use" warning and it boots me before I can do anything.

Judging by the other people complaining about the response time on the reset, I guess I am now in for a 200+km drive to my parents house, and they will have to live without wifi for several days. I expected better of TeamViewer...

(PS: I wouldnt mind paying something to be rid of this **bleep**, but starting price for the commercial version is pure **bleep** for just doing tech support for my family a few times a year.)

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Ive submited the form 4 times and my TV is still blocked on both my phone (android) and surface.  What do i need to do to get this unblocked?

Thx in advance for your help!

 

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Posted by
Photon

they think I do business !

Hi

I can't use the software anymore, I keep getting the message saying it's professional use despite Im doing private use only. And how would you even know ? are you spying on us ?

Anyway Im at work and try to reach my personnal home computer for internet browsing and such so what's the problem please help

Regards

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Posted by TeamViewer Star
TeamViewer Star

Re: they think I do business !

Hi, many companies count the time of using the app by looking your public Internet IP address.

One good start, i think it could be to renew your and your customer's public IP addresses and see how it will work. The easy way to do this is to reboot the Internet Router.

In case you have a static IP address, one good way maybe is to communicate with the support team to solve it.

Regards, Lampros

Pro
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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@Closed account: After I have been following this topic of (supposedly unjustified assumption) "commercial use" in this community for a few weeks now, because I am confronted with it myself, I unfortunately have to conclude that the "fault" of the long processing time of users affected by complaints is NOT only to be found with the "Teamviewer" team.
For example, if a user writes that he ONLY connects to his PC at work to read e-mails and edit documents... and cannot see any "commercial use" in it... etc. then I, as an employee of the manufacturer, do not want to have to answer such a complaint.
So I think that some people should reflect a little before complaining. Because they are wasting the time of the employees and reasonable complaints cannot be processed...

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I am attempting to connect to my home computer, not my work computer so I dont understand why I am being flagged for "commercial use"

What do I need to do to have this unblocked?

Thanks for your help and I appologize if you think I am wasting your time... just need this unblocked so I can use it for personal use

 

 

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

In order to have the Commercial Use message removed, you need to fill out the TeamViewer ID reset form and not try to submit a ticket.  You can do that here:

https://www.teamviewer.com/en/reset/?_ga=2.**Please do not post TeamViewer IDs**.9246135.**Please do...

TeamViewer should make this more accessible.  I had to search far and wide for it.  

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Posted by
Digon

Re: No response to "Declaration of private use" form

It took me a couple weeks after I submitted mine in before I got cleared.  I do the same as my family is located all across the west coast.