Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program3>
If you're not able to find an answer to your question here in the Community, or in our Knowledge Base, it may be necessary to submit a ticket to TeamViewer. Sometimes a TeamViewer staff member or moderator may also ask you to do this, if we need additional information from you which can only be provided through a ticket.
To submit a ticket to us, just head over to www.teamviewer.com/support and fill out the form. Please keep in mind that submitting a ticket requires a valid TeamViewer license.
If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyse the problem. You can download it from the following link:
Once it has finished, it will create a ZIP file. Just attach this file to the ticket when you submit it.