Getting a warning when connecting to a remote TeamViewer.
The remote TeamViewer is running an old version which is out of date since 2019.02.04. Your connection partner can update TeamViewer by clicking on "Help" - "Check for new version"
This refused me to connect to the remote machine. With Error : Unknown
Thank you for your message.
Can you please update the TeamViewer to the latest version on both sides?
Please let me know if you have any further questions.
All the best,
German Community Moderator
I am having the same problem
I have a legal version and the remote server is also using the same version
I still get the same message
I am experiencing the same problem
client is the latest v14 teamviewer and the remote computer/server is teamviewer v12.0.95388
Thank you for your messages.
Our goal is to provide you with the best service. Therefore, depending on your localization, we will ask you to update your TeamViewer client.
You will find all the information you need in our official announcement here: Updating to the latest and greatest version of TeamViewer
I hope this could help. If not, do not hesitate to ask your questions here.
Will this also be happening with Version 13 by Jun 2019 as per link? Or only Version 12 and older? I understand eventually it'll need to be updated but wanted to double check.
I'm having the same problem with some machines running a linux distribution. On this machines teamviewer v12.0.76279 is installed. Since a couple of days I'm unable to connect to this machines, same error message as described in first post. If on the same local network and using the IP adresses, I still can connect to linux machines running teamviewer version mentioned above. Tried this with teamviewer v12 / v13 / v14 for windows , all working well. But trying to establish connection to same machines over internet is dropping the error. Meaning this is blocked by server side of teamviewer. My problem is, that the publisher of my linux distribution told me, updating the teamviewer version will brick up my whole linux image. Because of this, updating to higher version seems to be no option for me. Any other solution out there? Or do I need to say goodbye teamviewer? Please Help!
I have the same problem but I can't update the Teamviewer on both side, because one of the systems has to run W2K. What's to do?
I have the same problem. I cannot update the Client!!! Because other partners cannot work with Version 14. What can we do??
I´m having the same problem. Have downloaded version 14 to my Macbook Air with Mojave, trying to connect to a friends older version of Macbook Air wit High Sierra who cannot download version 14 but has to go with version 12. I´ve tried 2 different Macbook Airs and also my boyfriends windows-computer but I get the same error message on all 3 computers. If I try do connect between my computers it works fine. And also if another friend try to connect with version 14 to my friends version 12 it works?!
Hey guys, thanks for your replies.
I don't want to fool around anymore, because yes we live in a capitalist system and I can't expect teamviewer company for using their server capacities, for the needs that fits me, a user with a free license. For sure, connecting from a machine running teamviewer 14 to nearly any other systems with older teamviewer versions (down to v9 I think) will still work! Everything you need is just a paid teamviewer license. As far as I experienced in the last weeks, only paid license holders are still able to connect to older versions.
Googling around and grabbing all usefull stuff upon teamviewer community portal, there is only one good solution and this only applies to a handful of people. If you attached the devices that are running an old teamviewer version to your teamviewer account(not a lot of people are doing this), than you can logon on teamviewer webpage. There is a new area for managing policies. It's stated that you could create a new policy that will configure teamviewer software to automatic update to the newest version and search for updates within 7 days. After you have created the policy you can drag in your devices to the policy list, and the machines should self update to teamviewer 14 within next 7 days. With this way someone may can reconnect to his lost devices. But this is no solution for people who haven't attached the devices to their account and even not for people having devices that are not supported by teamviewer version 14 !
To fix this there are still other ways, maybe not that easy, but even more comfortable as travelling around the whole world. Check first, everyone who is having a device that's possible able to run teamviewer version 14, but you can't update remotely for now: you need to ask someone with a mobile phone or laptop to connect to exactly the same network, where the device with the old teamviewer version is connected to. If you have nobody who can do that, you could build a small barebone pc or raspberry pi and send it to that location.All you need to do is to connect to this mobilephone/laptop/barebone/raspberry through any other remote software (but not teamviewer !). After this step you can use teamviewer software to connect to your machine running the old version. Because as long as the connections are only within a local network, everything still works as in the past!But you need to use the local IP for the connection,not the teamviewer ID! Knowing this fact gives us the solution for all the other people that are still kicked in the **bleep** (me too): You need to set up a VPN and with help of this, you can reconnect to the devices again, because the VPN will do the tunneling part for teamviewer, that teamviewer server are not doing anymore. I would advice OpenVPN , seems like a pretty solid and easy solution. Creating and running a own VPN-Server is not that difficulty and there should be software distributions for nearly every OS, that can be installed on the devices running old teamviewer versions. The sticky part is still to find a way, for connecting to the lost device through any other device in same network or travelling a lot, just to set up the VPN software. Haven't done this by myself for all machines, but I will do within the next days and I can confirm it works.
Last and easiest solution, find someone who's holding a paid teamviewer license, ask him for help and if he can do the work for you, because he can still connect to devices running old teamviewer software. Was thinking of picking up a teamviewer license and try to sell this as a service for people having our problem, to get the investment back from the license.But it seems still to expensive for me and I don't have that much time.
It really is a concern for servers working with LINUX perfectly as a client, with TV9, because many of them do not have support for the latest update on tv14. Should I look for other software that does the same?
I clarify, with Windows system there would be no problem in client and operator with TV14! as far as I know
I have the same problem and have updated both my computer and the remote computer however we both still get the same message. I am a private use client, never had any problems before with team viewer.
Please help me get this sorted out.
I was asked by a relative if I could provide their first ever computer and because they had never previously used Windows I decided to give them a laptop with Linux Mint 17.3 because that cane pre-configured with Firefox browser, Thunderbird e-mail client and LibreOffice for document handling. I installed on it the then latest Teamviewer which was Version 12, which started on boot so that if they had problems I could connect and see what was going on. I also set up my own laptop to dual boot the native Windows 10 and also Linux Mint 17.3 so that if necessary I could replicate what they were failing to do using the same build spec. It has worked perfectly when needed for over a year.
Today when they asked for help, I connected OK but my connection timed out after 5 minutes because I was required to remotely update to Teamviewer14. When I tried to do that, the update failed with error: "Dependency is not satisfiable: libqt5gui5 | qt56-teamviewer"
I am left with Teamviewer which currently times out after 5 minutes because I haven't updated to a newer version that won't install. I either need this missing dependency resolved or a means to override the 5-minute time-out. I have used Teamviewer only 5 times in the past year so I don't expect to have to buy a licence.
Thank you for you reply however I am not sure how this helps me as both my partner and myself on request, updated our computers from version 12 to 14 and yet we still both keep getting the message to update to a newer version.
Hi johnjwwilcox ,
I only want to ask you about your comment 2 weeks ago and discuss this. You said, you are having 2 machines , both running teamviewer version 14 (operating system can be any) AND YOU ARE STILL UNABLE TO ESTABLISH A CONNECTION?? This really sounds weird, I never experienced this behavior in the last time. Can you give us some pictures or screenshots from the teamviewer version number (from both systems) and maybe a screenshot from the error message you have?
I'm pretty sure, there must be any other error within your configuration. With a succesfully installed teamviewer version 14 on both ends, all connections must work without any special paid license and around the world.
Hello, I just wanted to drop some information I got from some smart guys.
It's an old story, that teamviewer version 14 is not running on a lot of older linux distributons. I'm not that tech guy to explain everything, but it's mostly upon qt 5 , that was introduced with teamviewer 14. Official statement : you can only upgrade to teamviewer 12/13 on older linux distributions or you need to upgrade to a newer linux version. My hint : search the web for teamviewer build number 14.0.14470 ! You need to find a install package with that version suitable for your linux environment.Because of this is an early version of teamviewer 14 not using qt 5, it should run smoothly on your linux.
I hope this will help you
Teamviewer is trying to say: Throw out all the computers that cannot run TV14!!! It's obvious. Until you want to pay subscription! They just don't care about it anymore. I'm having the same problem. I assume company changed their management. And it started, first of all they cut my connections saying I'm using it illegally. I sent 5 email requests. for over 10 connections which were interrupted.
Teamviewer was great program, until they started showing the face, everybody actually showing right now in software industry. All this inapp purchases, subscritption.... everywhere. My last laugh was about music metronome and the version with... Subscription! Metronome! :D Do you remember time when you were buying soft? One time purchase? Not anymore!
Well I'm pretty **bleep**ed. My parents have Mac Mini 2007 and they live 7500 miles away, I physically cannot upgrade it right now. And I cannot fly there until end of July. All I can say, thank you Teamviewer!
I updated my Debian 8 box running TV 10 to Debian 9. After that TV stopped working so I updated it to latest version on your site TV 14.2.8352. Funny part was I could access other machines running latest version of TV but no machine could access the Debian box.
I signed up for the management console to make sure I could grant access to specific computer if I needed to, still no go. One funny thing I noticed in the console, the Debian box was still reporting itself as running TV10. When I tried accessing it via console, the application it looks for on my windows PC is TV10 which was removed long ago. I purged TV couple of times and reinstalled it using APT PURGE and APT-GET (I used autoremove and clean to remove stuff when purging the app). Evern after uninstalling and reinstalling TV14, the console still sees the box as TV10. Is there a fix for this? Are there any residual files that I need to go and remove or modify? I have found some mentions of TV10 on the Debian 9 OS, but they don't talk about the version of the software (unless I'm missing what to look for in the files or location).
Help please. Thank you.
TEAMVIEWER DECIDES TO STOP THE WORK IN VERSIONS 9, 12 IN MY SERVERS UBUNTU SERVER 10.04 AND 12 LTS
DOES ANYONE KNOW ANY PROGRAM FOR REMOTE CONNECTION?
TEAMVIEWER DOES NOT GIVE ANSWERS, REALLY HORRIBLE WHAT THEY HAVE DONE
Due to the new policy, I just found I cannot login to my remote personal PC which has an older version of Teamviewer on it. (Error: Version out-of-date: Update the remote TeamViewer). Today is June 13, 2019, literally 5 days before the deadline June 18th deadline.
The fact is, my remote PC is physically really far from me, that I or other people cannot reach it locally and login to update teamviewer, at least for months.
This is a poor design and bad policy. Guess I have to give up Teamviewer under this scenario. Not sure how many users are under the same condition. BTW, free account here.
Hi, i am a paid customer, i have bought Version 11 Premium and since yesterday i have several customers that are calling me beacuse they connect to their computers in a casual way once per month, they use the free version and now the can't connect neither with version 11 or version 14, in the host pc is installed version 11 so i can connect with my paid license.
How should i proceed to be able to continue using my license and they can connect with that frecuency (1 a month), beacuse if they update both ends i will not be able to connect.
Thank you for your message.
Can you please update the TeamViewer to the latest version on both sides?
Please let me know if you have any further questions.
All the best,
I have updated to versions 10, 11, 12, as it works on a xp sp3 pc, and always says that the version is old, Why are availabñe to download and install, if they don't work? version 14 does not work on xp sp3.
Free version user here trying to connect on the same network from a MacPro to an iMac, both running the latest version of Mojave and Teamviewer (14.3.4730). Still, I get the "Version out-of-date" pop up message every time I try to connect plus another "Unable to connect, Reason unknown" message.
I have read this entire thread and no one seems to mention any fix or update on their issue with Macs. I understand there is a widespread issue among Linux users not being able to update, but it would be helpful to know how is it working for other Mac users?
I reallly appreaciate any help.
Same thing happened here. since today.
I cant access remote computer. I cant update it either.
Maybe its time to look for alternatives.
on the same network you should be able to connect to the TV IP address ( if incoming LAN connections are allowed in the settings ). As far as I realized from previous posts, this should work ...
Can t connect to my remote computer that is running version 12..... Please, we need a fix, so we can update our clients to version 14. Cant update teamviewer remotely :(
HI, I have the same problem. I have two machines both running Team viewer 14 and I'm not able to have a connection. How can I solve?
I am a paying customer, i have bought version 11 Premium, and i can tell you that they will not fixed anything because is not a "problem" for them, is a consequence from a commercial decision that they have made to get more money, that's all. A bad one in my opinion..
They have changed the limitations on the Free Version, they do not let free users to connect to computers with older versions, if you do not have a license you can only can connect to a computer that has the last version.
I have open a ticket with Teamviewer support and this was their answer:
"It is not possible to use older version of TeamViewer without a license, if you connect to them using your version 11 license you will be able to do it, but if they don't have a license they are not going to be able to establish the connection"
I am not guessing about the source of the inconvenience, what i really do not know is to whom they are aiming to get more money, the current customers?, the free customers? (they can download the free version and install it again, but... what will happend when they change to version 15 the next year?, all 14 version will be "older versions" and again the free customers will not be able to connect.
I think they do not care about customer relationship anymore.
Hope this help for the one that are waiting some fix that will never arrive
This is quite disturbing. I have a paid commerical PERPETUAL license for Teamview 12. I paid to upgrade to 12 from version 9. I and many other owners of version 12 chose not to go with the subscription license for version 13 and cannot legally upgrade to 13. Last week, everything worked fine. This week, I can't connect to anything. What has Teamviewer done to disable connections to older versions? This needs to be corrected immediately.
Hi @wroshon ,
Thank you for your post.
If you have a perpetual license for an older version, please make sure that you are using your license for these connections and if you still have problems, please contact our support team.
All the best,
Japanese Community Moderator
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Hi @roony94 ,
have you tried to set up a policy in the management console?
Please read: How to add a new settings policy
Hope this helps. Let me know if I can assist you with more information
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