Just renewed my subscription (Remote Access) and have problems remote accessing / defining my 3rd (work) computer (Password when I don't have one, etc). I therefore deleted the Device in the web App in order to redefine it. Now, I can see the computer in "My Computers" in the Desktop App (old interface) but I do not see it…
Why do i have exactly the same problem every time i change a pc or laptop, it is impossible to get the new one setup. It ALWAYS makes me download first but then says i am using a free license - even though i am logged in and it must know that i have a valid paid for license! I really despair, i have wasted at least 2 hours…
I accidentally deleted my account. Unfortunately there was a paid license subscription tied to that account. I re-created my account but the license info is missing. Is there a way to restore my license?
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What is the procedure for transferring a license from one user to another? My collegue left company and I‘d like transfer this license to another user.
I get Emails to activate my licence purchased on September 23, 2024. When I click on the link it allways says: The license could not be activated because there is another License on this account. But I used to have one, which I cancelled. Then I worked with the free one but I need a paid one so I got the remote acces abo.…
Hello, I am having issues with my TeamViewer license. My previous license expired and I attempted to repurchase the same license, but the system did not allow me to do so. As a result, I had to purchase a new license using the same account. After a week of use, everything was fine, but then problems started to arise. I…
Forget that you don't use Teamviewer I paid for a year more I'll get a refund for the part that's already been paid I want to terminate the contract in the future I can't find a menu that I can cancel Please attach the link [removed by moderator] Please reply to the above e-mail 😊
I paid for a personal license on 15th Sep. I received an email to confirm my order: We are in the process of reviewing your order ##########. Your action is required: To verify the information you have provided, please contact our support team at +27 (0)21 100 3179 or reply to this email within the next 24 hours. I tried…
I want to claim my refund, they have a 7 day refund policy. I contacted them through the channels they provided on their website. I chatted through their customer service system on their website but they put me on a chat bot and told me to wait in a queue of 3 people for service but I waited for more than 2 hours with no…
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