I've been utilizing TeamViewer for managing remote connections within my organization, and it's been quite effective. However, I've encountered a stumbling block with the email integration functionality. Despite configuring the settings as per the guidelines, I'm encountering several issues: Incomplete Ticket Creation:…
Hello, after a 2 Months testing Phase with Servicecamp, we have decided that Servicecamp is not the right Servicedesk System for us. So I would like to delete our Servicecamp, but there is no Option in doing so out of Servicecamp or the TeamViewer Management Console. How can i delete Our Servicecamp?
As it is no longer in the list of Add-ins I can't find Service Camp like with ohter Add-ins to uninstall / deactivate them. I need to get rid of it as we don't use it anymore but it uses space in our Outlook ribbon and is confusing for employees as we do not use it anymore. I already opened a support ticket which was…
Solved: The new employee has to use another tab for creating a new account. This is really user friendly. ----------------------------------------------------- We are trying to add an additional servicecamp employee (no customer) for working on incoming service tickets. The new employee is greyed out in administration.…
I've been using Servicecamp for a while now and find it incredibly useful for managing my support tickets. However, I'm facing an issue with the email integration feature. I've set up the email integration to automatically convert incoming emails into tickets, but it seems that some emails are not being captured correctly.…
Each year our servicecamp for our users stops to work. Reportedly due to unpaid service. But this is NOT true - everything is paid. This situation is very annoying for our users and is damaging our name :-( Does anybody know the reason, please? Thank you. Stepanka
how does auto close work on tickets? Is it normal that it closes all the tickets according to the parameter that we put? Shouldn't it just auto close the ones waiting for a response? There is no technical information about it in any manual? Thanks! Antoni
Hi Is it possible to record time spent on a ticket or to integrate time from TV sessions lauched via service camp? Thanks
As of today we are no longer able to copy the content within a support ticket. This makes it much more difficult to copy things like email addresses or urls from within support tickets. Please restore this functionality!!!
In the use of VPN software on a computer, after a computer restart, TeamViewer cannot automatically connect to the network. Is there a solution to this problem? Currently, this issue has been consistently affecting usage, resulting in the inability to remotely connect to the local computer after startup.
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