Hello, We have started looking into using Servicecamp as our ticketing service as it could simplify processes with end users creating tickets. Currently, we install A custom Host module on all our end user workstations in our company, I understand that the option to quickly create a ticket within the QuickSupport module is…
I use my company mail for TeamViewer but it shows Free, other co-workers can access the TeamViewer with licensing.
How a end-user create a ticket and set the priority diring the creation? I also saw somewhre that Priority can be changed by email!! How? Thanks Peter
I am having problems with using my own mail server with service camp. I am running exchange 2016 and have imap and smtp enabled. I can use many 3rd party email software using our imap settings but no matter what I do I get connections errors when trying to configure it on ServiceCamp. Has anyone had success with the own…
Hello I have a big problem with with my TeamViewer account which is that I can not receive the confirmation e-mail which contains a device authorization link to add the device as a trusted one please help me
We use email addresses as the username. When people change their name, can we change their username in Service Camp to reflect their updated name?
Hey guys, I have setup my Microsoft Power BI and Service Camp integration using the "User Guide Power BI Integration" sucessfully. I'm working with the Data that this integration brings to me, i`ve noticed that the "Topic" field doesnt catch any information, they are all in Blank. Could you guys give me some assistance or…
Hello I am currently unable to use teamviewer because it will not let me change the password. It has a '"-" and that is it. When I click it to change the password it does nothing but highlights the "-". I cant delete it or do anything.
I've been testing the Servicecamp service for the ticketing system and have used the remote tools (separately) in the past. I'm down to my last day of the trial (not enough time in the day to properly test over 14 days) and I'm trying to understand how to use the remote tools through Servicecamp to help customers. I sent a…
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