Problem with remote connection

Zilliken

Good afternoon,

my TeamViewer remain with "Connection in progress" but doesn't proceed asking the password ….

The other computer is ONLINE, but i am not able to connect in REMOTE CONTROL and don't know why,

Can anyone help me?

thank you!

regards
Alessandro

Fiona_G

Hi @Zilliken,

Thanks for your message and welcome to our community!?

Could you kindly check the operating system and TeamViewer version on your remote device? For more information regarding this, please check out Which operating systems are supported?.

If both operating systems are under support and latest TeamViewer versions are used, please try these steps:

1. Exit TeamViewer or reboot the device
   • On Windows: Go to Connections -> Exit TeamViewer
   • On Mac: Go to TeamViewer -> Quit TeamViewer

If it still does not work, I would recommend following the below instructions.

2. Restart PC on both of device
3. Uninstall TeamViewer from both devices. Please make sure, to also delete the reg-entries in your Windows: How to uninstall TeamViewer on PC

Download TeamViewer afterward directly from our homepage and install it on the two devices again. Do not use any old Setup.exe.

Hope this could help.

Fiona