Bought a Business license, still set as Free

bangdone

Hello, 

3 days ago I've bought a Business license. After I've got a link, I've clicked to verify my account. Now I see in Management Console and on my computer that account is set as Free. I've checked with my invoice number [The invoice number has been removed as per the community guidelines.] and it says, that my account got verified. On Customer Portal, I can see the Business version. There is no option to change my license in any panel (Management Console, on the computer) to an already paid, everywhere I'm asked to buy a new one. Why? 

Could You help me and solve this problem? I need access to my Business license. 

JeanK

Hello @bangdone,

Thank you for your message and welcome to the TeamViewer Community! ?

To access your Business license, you need to make sure it is activated on your account.
You will need to follow the instructions of element 1) to get started: The activate of your license.

1. The activation of your license
2. The validation of your TeamViewer account
3. The activation of your customer portal

The activation of your license

This is done via the license activation email you received after purchasing your license. The subject of this email is Activation of your TeamViewer license.

Depending on the license you have purchased, please follow the activation guide for your license:

• How to activate your TeamViewer Remote Access license 
• How to activate your license (Business, Premium, Corporate and Tensor)

The successful activation of your license will allow you to use the TeamViewer license you have purchased. It is the most important step you need to go through in order to successfully get started.

 

The validation of your TeamViewer account

This security process is mandatory in order to verify that the account has been deliberately created by you.

Every user has to validate its TeamViewer account, no matter if you have purchased a license or not.
If you have validated your TeamViewer account, this does not mean that you have activated your TeamViewer license.

If this link has expired, this means that you already have activated your TeamViewer account and you can move forward to the license activation. 

 

The activation of your customer portal

This is more relevant for the people who will manage the paperwork of the TeamViewer license (accounting, renewals, license upgrade/extensions, etc...). This is done via the customer portal activation email that you received after purchasing your licence. The subject of this email is [Action required] Set up your access to the TeamViewer Customer Portal.

The customer portal gives you access to all your important documents concerning TeamViewer, e.g your invoices. For more information, please see the following article: TeamViewer Customer Portal

I hope this answer could help. ?

If not, please feel free to ask your questions here. ?

Best regards

Jean