I have bought teamViewer license but do not know how to activate it on my teamviewer

Pixar · 2021-08-09T22:53:41+00:00

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I bought a one year TeamViewer license, but my TeamViewer account on the screen shows the version is still free and personal and I am not able to change it to a paid one, althoug I have activated the account by clicking the link in my gmail and also I made my PC to be trusted too.

BTW, I need to know if my sister who wants to connect to this PC, does she need a license too or she can connect by a free version?

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Ying_Q

Hi @Pixar,

Thank you for contacting us on TeamViewer Community.

You may find activation instruction from the article blow:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

And please complete add device to your account too.

TeamViewer only require the connection to be authorised by one side. If you use the licensed account on your TeamViewer, you are fine to connect your family member.

Hope the information is clear and easy to understand.

Best regards,