Guide for setting up teamviewer for remote workers rather than remote support

denispierre

Hello Long time user of Teamviewer for remote support

I recently purchased a license on behalf of a client but for remote workers rather than remote support. All the documentation appears to be geared toward remote support.

Today with the help of Teamviewer support, we managed to setup the first user. It was a painful experience as the support agent although knowledgeable ran into various issues. Including attempting to use the new interface. He kept stumbling because as he explained he is used to assisting clients for remote support.

At any rate, can anyone point me to documentation that focuses on configuring remote workers.

Short of that I will have to contact support and record a session in order to get the hang of things.

Thanks for any information you might provide.

Ying_Q

Hi @denispierre,

Welcome posting in the Community!

In the context of TeamViewer, we also have a related license add-on named Remote worker(s). Before we may go ahead and go further to share more Community articles, may you share a bit more about remote workers please? Or how would you like to set up TeamViewer for remote connections?

I really hope to hear from you!

Best,

Ying_Q

denispierre

Thanks for your input!

Remote Workers means that we setup Teamviewer Host on the Computer a worker needs to access remotely and on either home or laptops we setup Teamviewer to connect to the host computer in the office.

So each worker will have access to their own Windows Computer in the office from their laptops or home computers. We want only each worker to see their own computer in the list of available computers.

Some have MacBooks and others have Windows PC's

Hope that is clear!

Thanks for the link will look at that later today.

Any other hints are welcome

:-)

Ying_Q

Hello again @denispierre,

Now I get the plan and intention about how you want to use TeamViewer! Thank you for the explanation 😊

In this case, I am able to offer more Community articles to assist with your setup. Let me break the articles into sections for better understanding:

Administration of the remote workers - this feature applies to TeamViewer Premium and above licenses

• All about the TeamViewer company profile

Device administration

• Share groups
• Device Groups

Host module and Policy settings

• Custom Host
• Create a settings policy
• Assign a settings policy to your devices

Last but not least, we always need to keep an eye on the Security Setup and I would like to highlight the following readings for you:

• Block and allowlist
• Best practices for secure unattended access

Adding one additional note here, as each user case is unique and needs a customised setup, the suggestion for better and more comprehensive instruction should happen between you and the TeamViewer Support Team.

I appreciate your patience in finishing reading this long reply and also going through the articles. If there are any uncertainty or questions, feel free to leave me a message.

Best,

Ying_Q

denispierre

Hello I just had time to review this post. Thank You for the additional information.

Working through it now!!

Denis