License format not accepted by legacy key activation

kbailey

I am attempting to add a new account under our license, however, when going to the activation section, under Legacy Key (our key is over 5 years old), it only shows an error and will not activate.

Chisa_R

Hi @kbailey,

Welcome to the TeamViewer Community! 😀
For this issue, we recommend reaching out to our support team directly. However, we understand you’ve had trouble accessing their support.

Please try again using the link below and choose your preferred contact method:
Customer Support | TeamViewer

If you're still having trouble, could you let us know which specific license you’re using and what issue you're encountering when trying to contact support?

We’re happy to help! 😊

Best,
Chisa