[BUG REPORT] Screen Sharing Failure on Android Tablet - Cast Screen Repeatedly Stopped

Supportme

Subject: Critical Bug - Screen Sharing Not Working on Android Tablet

Dear TeamViewer Support Team,

I am experiencing a critical issue with screen sharing between my PC and Android tablet that makes TeamViewer unusable.

PROBLEM DESCRIPTION:

• When connecting from PC to Android tablet, the screen sharing repeatedly fails
• Error message on tablet: "Cast screen has been stopped by your partner. Please close the session window and start a new remote control session. Your partner will then automatically be asked to share their screen again."
• PC shows connected status but displays blank/empty screen
• Issue occurs consistently every time I try to share the tablet screen

REPRODUCTION STEPS:

1. Open TeamViewer Host on Android tablet
2. Connect from Windows PC to tablet using Partner ID
3. Grant screen casting permission on tablet
4. Screen sharing starts briefly then immediately stops
5. Error message appears on tablet
6. PC shows blank screen despite being connected

ENVIRONMENT:

• Remote Device: Android tablet (TeamViewer Host app)
• Local Device: Windows PC (TeamViewer application)
• Connection Type: Screen sharing/casting
• Network: Same Wi-Fi network

ATTEMPTED SOLUTIONS:

• Restarted both devices
• Reinstalled TeamViewer on both devices
• Verified all Android permissions (Display over other apps, Screen capture)
• Issue persists

IMPACT:
This bug completely prevents remote screen sharing functionality, which is the core feature of TeamViewer.

REQUEST:
Please investigate this issue urgently and provide:

1. Root cause of the problem
2. Temporary workaround if available
3. Timeline for permanent fix
4. Any diagnostic steps you need me to perform

I can provide additional logs, screenshots, or version information if needed.

Thank you for your prompt attention to this matter.

Best regards,
Charles Lee

Chisa_R

Hi @supportme,

Welcome to the TeamViewer Community😊

Thank you for sharing all the details. After reviewing the troubleshooting steps you've tried, we would like to confirm a few more points.

1. Can you please share the OS versions of your Windows and Android devices?
   In addition, please let us know the manufacturer of your Android device.
2. What are the versions of the TeamViewer Host and TeamViewer Full Client? - We'd like to make sure that the versions are up to date: Update TeamViewer

If you would like more direct and individualized support, please don't hesitate to contact our support team.

Looking forward to hearing from you soon😀

Best,

Chisa