can't log in, verification emails aren't coming

radom

I created a company account and I am not receiving verification emails from trusted devices. I have verified that they do not appear on our email server and therefore cannot be in spam or blocked. Emails are being sent to another account set up for testing. I also have a ticket ID assigned to me, but support would like to communicate by phone (English or Polish, but I can't communicate) and has not responded in writing yet.

Chisa_R

Hi @radom,

Welcome to the TeamViewer Community!
We’re sorry to hear about the inconvenience. Could you please double‑check the spam or junk folder of the email address associated with your TeamViewer account?
For your reference, we’ve included an article that explains trusted devices in more details: Trusted Devices

Since you’ve already created a support ticket, we kindly ask for your patience while our support team investigates and gets back to you.

Thank you for your understanding.
If there’s anything we can assist with here in the Community, feel free to let us know. 😊

Best,

Chisa