There is no clear way to cancel my subscription

Question

There is an HTTP 406 error when I try to submit a ticket to cancel my subscription

SophE · Answer

Hi @hhaykk,

Thank you for getting back to us.

The next best step would be to review your specific subscription details. Since this involves account‑ and billing‑related information, we cannot handle it publicly here in the Community.

Therefore, feel free to send me a private message and include any of the following details you have available:

* Your invoice number
* Your account ID
* The email address used for the subscription

With that information, we can check internally what's going on and guide you on the next step.

Looking forward to your PM!

Best,

Sophia

hhaykk · Answer

I hav'nt any another account ;-(

SophE · Answer

Hi @hhaykk,

Thanks for reaching out to the TeamViewer Community again!

We weren't able to reproduce the HTTP 406 error when submitting a ticket. In most cases, this happens if you're not signed in with the TeamViewer account that is actually linked to the license.

Please double‑check the following:

* Make sure you're signing in with the same TeamViewer account (email) that your subscription is associated with. If you sign in with a different or secondary account, ticket submission can fail.

* Once you're signed in with the correct account, you can submit your cancellation request as described here:

Submit a ticket

If the error persists after signing in with the licensed account, please let us know what happens exactly. A screenshot of the error can also be helpful, so we can guide you more precisely.

Best regards,

Sophia