There is no clear way to cancel my subscription

Question

There is an HTTP 406 error when I try to submit a ticket to cancel my subscription

hhaykk · Answer

I hav'nt any another account ;-(

SophE · Answer

Hi @hhaykk,

Thanks for reaching out to the TeamViewer Community again!

We weren't able to reproduce the HTTP 406 error when submitting a ticket. In most cases, this happens if you're not signed in with the TeamViewer account that is actually linked to the license.

Please double‑check the following:

* Make sure you're signing in with the same TeamViewer account (email) that your subscription is associated with. If you sign in with a different or secondary account, ticket submission can fail.

* Once you're signed in with the correct account, you can submit your cancellation request as described here:

Submit a ticket

If the error persists after signing in with the licensed account, please let us know what happens exactly. A screenshot of the error can also be helpful, so we can guide you more precisely.

Best regards,

Sophia