Urgent: License Not Activated & Impossible to Cancel Subscription

Question

I have been trying to cancel your subscription for several days. I’ve wasted a significant amount of time on this—many hours of my valuable time. Eventually, I decided to go ahead and purchase the license for next year. I did so, but I am still shown as a free user without an active license.

As a result, I am unable to use the application, and at the same time, I cannot cancel any further subscriptions. This situation is completely unacceptable and feels like a scam.

What I want is very simple:

* I want to activate the application (at least once, as I have paid for it).

2. I want to cancel the automatically renewing subscription.

I have contacted support, administration, and every available channel.

Everyone keeps sending me the same non-working link and repeating the same instructions. However, none of what you are telling me actually works.

Please resolve this issue immediately.

Ying_Q · Answer

Hello @hhaykk,

We are truly sorry to hear the TeamViewer experience did not live up to expectations.

I have sent you a Community PM for collecting more information about the case. Hope we can work together to improve the journey.

Best,

Ying_Q

hhaykk · Answer

Your website is designed in a way that makes it extremely difficult to cancel the subscription. I have been trying to do this for many hours over several days. I have contacted support, administration, and every available channel.

Everyone keeps sending me the same non-working link and repeating the same instructions. However, none of what you are telling me actually works.

hhaykk · Answer

A few years ago, I purchased a TeamViewer license for a one-year period. Since then, I have neither been able to use it—because it still shows that I don’t have an active license and that I am a free user—nor have I been able to cancel this subscription. This situation is extremely frustrating and unacceptable.