Keyboard input for remote connection to Windows 11 PC from Mobile (Android) app recently stopped wor

Hank Crofts

I've changed every setting recommended in the forums to resolve this and keyboard (not touch mouse or switching screen etc) input isn't working.

Toggled UDP settings, uninstalled and reinstalled TeamViewer host on computer and remote access app on phone, tried connecting and using keyboard input on 3 different mobile devices, reset keyboard settings/cache on main mobile devices, checked language settings/keyboard layout match, installed an alternative keyboard app on mobile devices, ensure input options are enabled on host computer, etc

Issue has arose out of nowhere the last week or so and if anyone has ANYTHING in terms of tips etc to resolve I'd be greatful for the assist!

Many thanks in advance!

Chisa R

Hi @Hank Crofts,
Welcome to the TeamViewer Community!

Thank you for all the information.

Could you please share the following points so we can better understand your setup and clarify the points you mentioned?

• What is the manufacturer of your mobile phone?
• Is all other remote‑control functionality working correctly on the remote device? In other words, keyboard input is the only issue, but clicking and interacting with the remote interface still works - is that correct?
• Regarding your comment “tried connecting and using keyboard input on 3 different mobile devices”: were all three devices used as local devices to connect to the same Windows 11 machine, and none of them were able to send keyboard input?
• Where exactly are you trying to enter the keyboard input? For example, is it during Windows login, or inside a specific application or platform on the remote device?

In the meantime, as a first step, please ensure that all TeamViewer modules are fully up to date. It can also help to restart the devices and check for any available operating system updates to rule out temporary glitches.

If we’ve misunderstood anything, please feel free to correct us. We are looking forward to hearing from you soon! 😊

Best,

Chisa