licensing issues

Ilanga-is

I purchased an annual license for our business - it has not been a year as yet and the console says its a trial version instead of having the same access as we did previously. I cannot check my status and my emails are being unanswered.

JeanK

Hello @Ilanga-is,

For any licensing questions, please contact directly our support.

Best,

Jean

JeanK

Hello @Ilanga-is,

Thank you for your message. ?

I confirm that there is no license activated on your TeamViewer account.

Please activate your license on your account by following these instructions, depending on your license:

• How to activate the Remote Access license 
• How to activate your license (Business, Premium or Corporate) 

If you need individual assistance, please contact us via phone: https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

Ilanga-is

Hi - we did purchase a license last year in July and we have not used the service for a full year yet? So if there is no license activated its an error on the TeamViewer end. This issue started in March so I should still have an activated lic for 5 months I believe? @JeanK 

JeanK

Hello @Ilanga-is,

For any licensing questions, please contact directly our support.

Best,

Jean