TV all of a sudden turned to Authentication Canceled

Vonskie11
Vonskie11 Posts: 1
in General questions

Hi,

Last Friday I noticed that my TV is connecting very slow and disconnecting almost every 5 mins. Now, I can't access my work desktop and all I can see is "Authentication Failed". I asked someone to reboot my desktop but still the same issue. I hope someone can help me with this because I badly needed my work desktop.

Thanks!

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Vonskie11,

    Thank you for your message. ?

    I recommend you to check if you are correctly logged into your licensed TeamViewer account.

    If this does not solve the problem, have you tried to reinstall TeamViewer on your remote computer?
    We explain how to proceed in this Knowledge Base article right here: How to uninstall TeamViewer on PC

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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