Cannot cancel subscription

gunter919191

I cannot cancel my subscription. Support is refusing to reply to my emails and hiding behind the 28 day clause in their EULA.

Do the decent thing and respect your customers, cancel their subscriptions if they contact you before the renewal date.

Fiona_G

Hi @gunter919191,

Thanks for your message and sorry for your negative experience.

Could you please provide your Ticket number via private message and then we can take into it for you?

I look forward to your reply.

Best regards,

Fiona