Cannot cancel subscription

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gunter919191
gunter919191 Posts: 1
in General questions

I cannot cancel my subscription. Support is refusing to reply to my emails and hiding behind the 28 day clause in their EULA.

Do the decent thing and respect your customers, cancel their subscriptions if they contact you before the renewal date.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @gunter919191,

    Thanks for your message and sorry for your negative experience.

    Could you please provide your Ticket number via private message and then we can take into it for you?

    I look forward to your reply.

    Best regards,

    Fiona

    Fiona_G
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