Teamviewer Server ID is identical

PreciseSiteIT

We have 2 remote servers that have identical server IDs. And it is always pinting to server 1 and to access server 2, we need to stop teamviewer in server 1 and click on server 2 for it to be accessible. We already tried to re-install both after uninstalling and restarting the servers. Both servers are Win server 2008 R2. Teamviewer version used for both are version 15.8.3.

Please advise what else we can do for server IDs to reset.

PreciseSiteIT

I did contact support and they gave me a registry file which i ran in one server. The file updated the server ID and after a restart, i got a new server ID. Support solved the issue.

Esther

HI @PreciseSiteIT 

Is the Server 2 and image of Server 1?

Is it possible that TeamViewer was installed on Server 1 when the image has been created?

In any case: I recommend contacting our Support team quickly. I am sure they will be able to help you get a unique ID for both.

Best, Esther

PreciseSiteIT

Not an image. This are 2 separate physical servers.

Esther

Hi @PreciseSiteIT 

Thanks for your fast reply.

That´s interesting ?

But with this even more: I recommend contacting our Support team directly. 

Of course, if someone reading this has an idea: Please post it, but I have to admit: I do not have a solution at hand.

Would you mind sharing the solution/reason for this with us later? I am sure if this happens to others they will be happy to read here what helped you!

Thanks and best,

Esther

PreciseSiteIT

Hi @Esther ,

I opened a ticket with support. Will definitely share once this is resolved. Thanks.

PreciseSiteIT

I did contact support and they gave me a registry file which i ran in one server. The file updated the server ID and after a restart, i got a new server ID. Support solved the issue.

Esther

Thanks for the update @PreciseSiteIT 

I am happy to hear they were able to help you!

And thanks again for keeping us updated ?

Best, Esther