How to cancel my order

Hello,

A few hours ago I placed an order for a personal use license. I expected an instant delivery, since I really needed to use the software at that specific time, instead, it has been a few hours already and the order ([Removed as per Community Guidelines]) is stuck in processing/pending.

I'd like to cancel this order if possible and use the 7-day money back gurantee policy in order to be refunded. Unfortunately there's no way for me to request a refund on the Customer Portal page.

I am trying to do this, but I am stuck in an endless loading screen on Chrome, and Firefox keeps redirecting me to the login page. I can't believe how many HOOPS I have to go through just so I can talk to someone from the **bleep** support team. It's crazy to me how many obstacles you put in my way, just so I can't get my money back.

How do I cancel the subscription?

I am trying to cancel since 2021. I get billed and pay for nothing in 2022.

For 2023 I disabled the auto payment, however, I still get invoices from TeamViewer.

Hi Team,

I have same issue, but in my case I did cancel the subscription and I received confirmation on mail on Ticket No. [removed per Community Guidelines]

But 3rd party agent is still chasing me for it. Please can you guys help me with PDF for cancellation so that I can resolve this.

I am trying to reach on chat as well as on phone, but no one is answering. Please this doesn't look good for listed company.

I am writing to follow up on my refund request that I submitted 19 days ago. I have not received a response from your team and I am concerned about the status of my request.

Could you please confirm if my refund request has been received and if it is being processed? I would appreciate any information you can provide on the status of my refund.

Thank you for your assistance in this matter.

Had similar experience. Great product, but subject to terrible AR dept. Was accused of not paying after one year and only when I advised in writing that I did not want to renew. Called AR to try to clarify. Send copy of credit card statement as requested, which they claimed that they did not receive. AR took easy route of assigning my file to German collection agency.

After numerous follow up numerous times, where I cc customer service, the proof of payment was forwarded to another dept, who issued a credit note - which is odd - as this implies that they owe me $. I was tempted to write to their CFO about how they manage their accounts but I suspect the email will end up in the same place as my initial credit card payment and other emails. So instead buyer beware !

After one year of great product, we have concluded we no longer need this service.

So I called Support to cancel this subscription. Unfortunately, they did not process this and no email receipt was sent to me. After getting billed for an extra year because of TechSupport failure to process we tried the Create Ticket Link and that just doesn't work! Endless loop going back to the same page. It's like they broke that on purpose.

On the 3rd year, I email support for a ticket, and no response for over 30 days..

This product has no "Cancellation" process, and no "TechSupport" with proper trained personnel. It has no "Edit User Licenses", and no "Downgrade" option.

Customers beware. This product TEAM VIEWER is a perfect money pit. It has been 4Years now and I'm still a member and no way out. [removed per Community Guidelines]

We are trying to do the same, we tried to cancel the subscription within 1 day (rules say it is ok to do so in 7 days), but we are chased by 3rd party agent threathening us with lawyers. It is pure nightmare. The worst thing about this is, that we are paying the other account. I hope once this is setteled down we are able to find better company than Teamviewer.

Exactly as expected

Changed my plans so I could wait in this Chat line, waited 90 minutes to go from 11th in the queue to 1 in the queue (10minutes on average to move up one spot), all the while needing to watch the box cause there is no sound indicating that you are moving in the queue. Sat for 30 minutes in that next-in-line position, still with no agent, before needing to leave my office. The system knows that I am waiting to cancel my subscription, of course, as that's what I told it I wanted to do.

I expect this sort of thing from insurance companies and banks. Remarkable that a software company would treat customers this way, especially when subscription cancellation is such an easy thing to manage. Literally every corridor to communication with the company has been either eliminated or made ineffective. Shameful.

Important note: all of this occurred in the middle of the afternoon during customer support hours.

If someone at TV wants to do the right thing / prove me wrong please message me...

Can a moderator please help me? I purchased Remote Access license 2 days ago and I can't activate the license. I've followed the steps and read the user guide. The email that has the activation link does not work and I get a message to "contact customer support." When I contact customer support by phone, I can't because I don't have a business account. When I try via chat, I eventually get a support ticket created but no one has responded to my support ticket and it's been two days. Using the chat feature is incredibly frustrating because it leads me in circles and I have to be very insistent to get the chat to create a ticket for me. At this point, I want to cancel my license and receive a refund but I can't becasue I'm not able to activate my license in the first place. This has been so incredibly frustrating and time consuming.

The notes say to log a ticket, but then I do that, all it does is opens a new tab and constantly shows it is loading something but nothing ever loads.