I get "Unknow session" when im trying to connect to my android phone.
I have windows 11 64 bit
Thanks for your question @Nocy123 !
And welcome to our Community! 🙌
Connection issues can be caused by different reasons, so we will need more details to troubleshoot this case.
I'm looking forward to your feedback! 🙋♀️
Portuguese Community Moderator
This is the first time im using it on my windows 11 computer and with the new big update from TeamViewer
Hi @Nocy123 ,
Thanks for the additional details!
📌Please remember that to start a remote session you must sign in with your TeamViewer account.
Let us know if you still have issues after doing the login with your account. 🙋♀️
I dont need to be login if i have the session code. But it dosent work even if i would login
Windows 11 to android
Hi @Nocy123 ,
Thanks for the additional information.
Just for clarification: please know that the device that is starting the connection (windows 11) must be logged in in order to start a remote session.
After sending the session link to the Android device, the remote partner can click the link to install the QuickSupport app.
If QuickSupport is already installed on the mobile, it will redirect to it automatically.
During the installation, you may be asked to install the manufacturer Add-On or Universal Addon for compatibility. Also, you may be asked to Allow in the Android settings the option to Display over other apps.
Once the Android has the correct configuration, the supporter will be able to start the connection for the remote side to allow the connection.
I hope the information above can help.
I'm looking forward to your feedback! 😄
I have absolutely the same issue with any connection from Win 11 (to Win 10, to Android tablet). App is up to date on all the devices.
I am trying to connect using remote machine Id/password.
Actually, it does not even get to the step with password. It just cannot connect.
Hi @Sergey_Barmaley ,
Thanks for reaching out to our Community!
Have you tried uninstalling and installing TeamViewer again?
If not, you can follow our guide for advanced uninstall, and then download it again from our website.
Let us know how it goes! 🙋♀️
I'm new to the forums, but I might have found a possible fix to the unknown session issue. It seems you might need to register for a free TeamViewer Account after updating to the latest version of TeamViewer. I wish I took a screenshot, but if you go back to the classic view of TeamViewer & try to remote into a PC you'll get an error stating you need to register for an account to make an outbound remote connection. I'm going to try & login to my dad's computer later in the week & see what happens. I'll post updates later.
Teamviewer used to be the best and easy to use. nowadays its just too complicated. been using it for more than 3yrs, was working perfectly but after updating it, its just too complicated
You had a working product and now made it **bleep** and unuseful.
100500 mails 25348683468 asks for trusting, UI says "unknown session".
I hope your company will come to the end soon. And I personally go to your competitors. **bleep**
I agree: TeamViewer is now USELESS! First the suddenly "detect" NON-commercial systems as "business systems" and try to force no more use of the 'Free' version, even though it is just an old work PC that is NOT a business system at all. Now, they FORCE you to login, before allowing any session to be connected? That's crazy! It's overreach.