Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

ironbrad

So...about a year ago, I kept getting commercial use messages...I filled out the paperwork, sent it in, and teamviewer fixed my issues...but now it's happening again...what a pain. can someone from teamviewer please fix this again...

Mwatts156

I have Free version that I use to assist my sister with her laptop, and occasionally a friend who has difficulty. I cannot now connect to my sister as I am being told that my current usage indicates I am using it in a commercial environment. I am not.

What's going on and how can I sort this out?

leftty86

For some reason when I connect to my laptop using my mobile phone to check how my program is running it give me session timeout. And after that when I try to reconnect it gives me this:

"Unable to connect

A connection could not be established. Connection blocked.

You reached the maximum session duration to this TeamViewer ID. Please try again later.

Connections to this TeamViewer ID will be blocked until <currentTime + 1 minute>"

When I click the "More Info" button it opens a pop-up with the costs and benefits of a business plan, but I don't want a business plan because I am using team viewer strictly for personal use.

czirlott

This is so aggravating. I had a teamviewer account for years, then suddenly it's flagged as commercial use. Teamviewer has no support, as far as I can see, for free users so I just made a new account. That account has lasted about a year and now flagged for commercial use again. WHY?!?!

Is there an alternative someone can recommend that is just like Teamviewer?

Thank you

Prabina_Kumar_Meher

I am trying to work in my office computer but unable to do that because the Team viewer is showing that I am using for commercial purpose. However, I am an academician and researchers working in government organisation of INDIA. How could I solve this issue

Zogra

Commercial Use detected/suspected

thats what it poped out, i am not using this commercially what is going on?

Zogra

i tried to log in to my friends computer to fix some issues he had with hes computer but teamviewer closed the connection and a message poped that said something about commercial use detected. I am not using this commercially but as a home user trying to help my friend, can you help me?

betheciment

https://community.teamviewer.com/English/discussion/comment/137562#Comment_137562

bump.

is here anyone from support?

sasha2022

We are using Teamviewer to support the seniors, the handicap, the underprivilege and those who have no knowledge how to use a PC. We submitted the request to reset today. Could you advise how long does it take to reset please.

matmax

Hello. Every once in a while I get an error message telling me that TeamViewer detected that the account is being used commercially, and tries to force me to buy a license. In reality, the account is used by my son to play games on my personal computer, using a laptop. Why am I being blocked? What's triggering the lock?

There's a message that keeps locking me out for one minute, and one minute after that for a long time. Now, for example, it's saying that my session timed out because of being connected for a long time (It was my first logon of the day).

Thank you for your help!

Descendent250

I have used Teamviewer for MANY years for personal use to help friends and family without issues on a free non-commercial license... Today when trying to help my father with an issue he has been having, I get timed out after 5 minutes and told i have to wait to reconnect or buy a license?!?! Why the sudden change here?

NF53

Well, it seems to be a Forum sin for failing to find the answer in some other post! sorry!

Anyhow, I've now answered my own question - the ID copy format includes unacceptable spaces - as simple as that.

NF53

I have been locked out by an erroneous 'suspected commercial use'

The reset form won't access my ID - which I am reading directly out of TV.

I have a 9 digit number in 3 groups of 3 - but it just says 'enter a valid ID' - so I can't submit the form.

Complete stalemate - how do I solve this?

Any help appreciated

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mshockle

Good afternoon,

I've been using a free teamviewer account for some time (albeit very rarely) but recently I've had to login to my home computer while at work like 2-3x a week to get something (as I dont want stuff like amazon shopping, or whatever) on my corporate network. This week I've been getting disconnected and seeing this

Please note, I am not doing remote assistance for others professionally (or otherwise). I've only been using this personally and while I get that using the free version of teamviewer is a privilege and not a right I'm concerned while I've been suddenly seeing these messages.

Only thing I can think of is like I'll start a session, browse amazon for a few mins then lock the account and disconnect and this makes it seem like i'm doing remote assistance.... odd.

Ikardia

Używam codziennie bezpłatnej wersji teamviewera między 2 komputerami, w domu, w tej samej sieci internetowej. Od 2 dni wyskakuje mi komunikat o tym,że moje łączenie wskazuje na komercyjny charakter. Jak to jest w ogóle możliwe? Czy mogę to gdzieś zgłosić i wyjaśnić sprawę lub czy da się coś z tym problemem zrobić.

I use the free version of teamviewer every day between 2 computers, at home, on the same internet network. For 2 days I have been getting a message saying that my connection is commercial. How is this even possible? Can I report it somewhere and clarify the matter or can I do something about it?

jonesc75

I have 5 computers at my home that i use for my hobby in armature "HAM" radio. I have been restricted due to this. How do I get this restriction removed? I am not using TeamViewer for commercial use or making money off of it. I use it to remote to my computers that are in my ham shack out back from my laptop inside sitting on the couch.

I was advised by a sales rep to submit a ticket, but i was sent here since it is a free license.

sluyt050

I use Team Viewer non commercially and today my account was blocked.

It most likely happened due to my Navigaph licence. My Navigraph Sim Link app was updating and at the same moment I got a message from Team Viewer that I was suspected of commercial use. I use Navigraph together with MSFS2020 solely for private use!

Please advice what to do now.

Edward Sluijter

Netherlands

xyz_fl

Hello, my ID is [Removed per Community Guidelines], there is a problem with the license. I'm for personal use. Please check.Thank you

gslatham

^ This.

Signature Block does not work on three browsers either

julie_S

masroor

Hi ,

My account has been restricted as it is saying that i am using it for commercial purpose. Which i not , i am using it for study purposes. I tried to get the support but cant get to them. Anyone can help on this.

Thank you

Scott_Carness

Hello,

I use TV for amateur astronomy. I've been using it for a few years without issue. Today I received notification that my access will be limited because my usage suggests I'm supporting another professionally. I am not, I am using it for amateur astronomy, as I always have, my usage has not changed. How can I remove the restriction?

Thank you,

Scott

yianna

Hello,

this morning I tried to connect to my personal computer at home as I do every day, but the team viewer things that I used it for commercial purposes, and the reconnects are blocked.

is it anything I can do for that?

Shelby235689741

Hello, my team viewer was detected by you for commercial use but I did not use it for commercial use, I just went home and used the computer of the computer connection company to make a connection for general use.

MohaRam

I had the issue and I am only using my teamviewer for study to connect to my pc in college as I needed it because I am remote and need to connect to as I am a Phd Student. Please can you reset or restore my account.

betheciment

Hello guys!

I am using several Computers which I own. On one of those computers I had to reinstall Windows 10 which reset this computer as my preferred personal computer.

When I log into the "new" computer, Teamviewer automatically closes the session after 1 minute because it thinks I am using it commercially, which I dont do.

I already have requested this in the past but I cant retrieve it how to add it as an another personal computer.

Where Can I request it?