no activation email received

kateg

I purchased Teamviewer on Tuesday.

Received a payment receipt and invoice but no activation email. The money has been taken from my account.

Please help. I am getting very frustrated

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kateg

All sorted now Thanks

All comments

DaveTokyo

I called Support via phone and soon after received an email with the 'Acitvation' message. there appears to be a delay on some payments.

Thanks @Esther

Esther

Ok - there are no known issues for the delay from a technical point of view, but please know our team is checking each order individually and there might be a small queue today.

They are working as fast as they can - and everybody should get the license activation as fast as possible.

Please accept my apologies for any delay - and will forward this internally to make sure all our customers are having a brilliant customer experience from the very beginning ?

Thanks again and best,

Esther

ML_Student

Hi Esther, I have received the invoice now but still no activation key for my license. Thanks a million!

BleszerK

Here is the same problem!

Our company has a premium license that i purchased at 01-Jun-2019.When i purchased it int he last year, in the confirmation e-mail you wrote me, the subscription will extended automatically for 12 month if im not cancell it.
I did not cancel my subscription, yet I was no longer able to use the TeamViewer service 3 days, because a large red message line indicated that I had an overdue invoice. I was calm about the ongoing service as I purchased the license with automatic renewal.
You not sent me any notification/warning/reminder about the unpaid invoice or the service suspending.
So, i have to work... and i tried log in to my account to see what happened. But your system dont allow me to log in, because it want to confirm that I am logging in from a trusted computer. Your system writes that will sends me an email, i have to check this TeamViewer Sign In Confirmation letter at my mailbox, but I never get them, i tried about 10 times (not even in the spam folder). I wasted half a day knowing what and how I could pay you, but I couldn’t get into my account, and couldn’t find any way to renew my license either.
That’s why I was forced to buy a brand new license, which you confirmed me via email (see it below). But in the e-mail you wrote i will receive my activation key and the invoice within the next minutes...but i never received them.
SUMMARIZING:
Now, I have
1 license, that you suspended (without any notice/warning/reminder),
1 brand new license (without license key and invoice), but I still cannot use the service, which causes serious financial losses to my company.

I dont know it is a standard level of service at you, or it is just happening now because someone is not doing their job well which is why the technical background of the websites is so bad...but i think, the selling price of the service is not as low as the quality of the service. (
I already wrote to the support, but nobody replied since 2 days.

ML_Student

Thanks Esther! Still no email and I checked my bank account - it is still NOT charged

Esther

Hi again,

I will ?

If you get the email meanwhile, please update this thread as well ?

Thanks, Esther

DaveTokyo

Hi @Esther

Thank you for the reply, if you could keep us updated on this that would be great. Still no email.

Thank you

Dave

Esther

Hi there,

We are investigating this.

Sorry for the hassle!

Esther

DaveTokyo

I have had the same issue. I got an order confirmation email but no activation key email. Any help from support on this would be greatly appreciated.

ML_Student

I have upgraded my license 3 hours ago and got an email saying "You will receive your activation key and invoice within the next minutes." but never received this. What went wrong?

ebrnt

SOLVED: reached the support by phone and email activation was resent.

thanks!!

ebrnt

Hello,

I have purchase a Pilot License, according to your posts the activation email should be delivered shortly after the purchase. I have not received the confirmation email yet. Can you kindly look into it.

IT IS NOT IN THE SPAM, SECONDARY MAIL or any other folder.

The money has been correctly withdrawn from my CC so I should receive it correct?

There are no other action I should perform, correct?

I have checked on my account as well and the Pilot license is not there.

thanks and regards

kateg

All sorted now Thanks

PhilDigi

I have to report a similar thing. In our case we have an email from TemViewer Accounts saying that they have the money and our account is Active but It Is Not. The management console says 'Free'/'Trial Expired' and requests Activation via the link 'on the email' that we have not received. This is now causing us severe trouble.

beijnen

I was kicked out after 30min waiting!

Now continue working remotely with **Third Party Product**

RossWarden

I reached out via their support number and it was resoled pretty quickly.

beijnen

if I mention an alternative then suddenly you are quick?

please help me off my order and refund the purchase

beijnen

**Third Party Product** is a good alternative while you are waiting for a refund!

Last Monday 16/3 I tried to close an order, we have an invoice and paid but no activation mail, despite many requests of cancelling , no comments from teamviewer on this forum, no possibility to create a ticket

We feel ripped off!

Freehand

I have the same problem. Subscribed over an hour ago but no activation ermail received.,

RossWarden

I too are having this issue, Purchased yesturday, recieved receipt/invoice emails but no activation emails.

Appreciate that this is a busy time for you but it is also for us so need this resolving as quickly as possible.

Thanks

beijnen

I bought TeamViewer Remote Access Base on monday 16/3 and was promised the license activation code within a few minutes. It has been several days now and still no sign of the activation code. I 've checked my spam folder - no sign of it. I also made sure that any emails from TeamViewer are marked as not spam.

So now I want to cancel my order an have a refund. All other mods responding to posts say, "submit a ticket," but the link to submit a ticket just takes me back to the support home page, so that does not solve my problem. I want to cancel my order to TeamViewer, how can I do this? Because there is no portal on this site to, "submit a ticket."

Ying_Q

Hi @Mel84,

Thank you for the post and we are sorry for the delay.

Due to the high volunme of requests at the moment, you migh experience a delay in response. We apologize for any incovenience caused.

Meanwhile, can you kindly check your email inbox (including Spam folder) for any email communication from TeamViewer please. If you have received TeamViewer invoice, kindly check out the activation steps on How to activate your Remote Access plan; if you have not received any email from TeamViewer today, kindly update us, so community moderator may take a closer look in your case.

We thank you for your patience and understanding.

Warm regards,

Ying_Q

Hi @agr78847,

Thank you for the post and we are sorry for the inconenience caused.

In order to assist you to allocate your TeamViewer order, I have generated a ticket and internally forwarded to TeamViewer support team for further assistance. Kindly check your email inbox please.

Once again, we are sorry for the negative experience and thank you for your patience and understanding.

Warm regards,

Ying_Q

Hi @Yann1,

Thank you for your posting and we are sorry for the negative experience.

I hereby confirm that your ticket has been received and TeamViewer support team will get in touch with you at the earliest convenience. If you have received the invoice in your email inbox, kindly check out the activation on How to activate your license please.

Due to the high volume ofrequests at the moment you might experience a delay in response. We apologize for any inconvenience caused.

Warm regards,

Ying_Q

agr78847

I have the same issue. I have receivd no confirmation email. Can someone contact me

Thanks

Andrew

Yann1

Hi,

Same issue here, I already owned a business license and purchased a premium license on Monday. I got the invoice but no activation email (I don't know if the code written in the invoice is the key, in any way it does not work).

I opened a support ticket yesterday, no news.

Hope you'll find a quick solution.

Take care

JenniferOS

I have the same issue

Need this urgently

Can someone please contact me. I have tried calling but cannot get through

@Yuri_T wrote:
Hi @gemznunn ,
Thank you for reaching out to us.
I have checked it with our financial team and you will receive an order confirmation email shortly. Please check your email and let me know if there is anything else I can do for you.
Kind regards,
Yuri

order #74E**Please do not post TeamViewer IDs**

Jennifer

Yuri_T

Hi @willorca ,

Thank you for your post.

I have created a support ticket for you so our support team will assist you individually.

I apologize for any inconvenience caused.

Kind regards,
Yuri

Esther

HI @ConorDH

Please send me via private message following data you have used for your order:

First and surname
Name of the company
Email

We will make sure to get back to you as soon as possible!

Best,

Esther

ConorDH

Tried ordering again, still no e-mail. Can you check an order for me?