If team viewer is free for personal use. Why was I kicked off from getting on my 90 year old moms computer. Now I can't help her. I was told I used my free time. Is it limited time use? I am not a company, just helping an old lady or trying to. Suggestions please.
I currently have 2 types of TeamViewer accounts - one paid/commercial license and one free/private use accounts. The private use account has detected "commercial use" and i think thats because i may have logged into one of the commercial PC's accidentally. I sent in a reset ticket last week (Monday 17th), to which no one has responded yet. Can anyone help reset on this forum?
I submitted a ticket requesting the unlocking of some IDs from my account for Free Version at www.teamviewer.com/reset, but I forgot an ID, that of my iOS App. Problem is that it's 12 days and the site still says
"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."
I need to add the other ID that is still deceptively blocked.
I was kicked off for suspected commercial use. I only use Team Viewer to help my 90 year old mother on her computer. After requesting reactivation because I am a personal user only. I was reactivated. Now, I cannot connect to my mother's computer. I get a gray screen just like after I got kicked off. I can't see anything on her side. What do I do?
Derrick, just so you know, after I submitted my form, I never got emailed when they reset my flagged computer. It just started working one day. So, check every now and again, and you might be surprised.
monesy, that's a great point and worth bringing to the company's attention. I'm just a user like you, but in your situation I would try to contact support (phone/email/whatever) and explain the situation. Maybe they can find your reset request form and amend it for you, or update your account to allow you to submit a second form.
It wouldn't hurt for them to fix the reset site itself, to give you a "submit a form for a different problem" link or something, but I have no idea where you could suggest that such that it actually gets to the people who could make it happen.
Hey, thanks for replying.
UPDATE - TV now working on my wife's laptop. Poor communication from TV though. Will visit Mum tomorrow and check all is OK there....
I thought it might be the case, but to be honest, getting my Mum to turn on the computer and wait for my response just caused her so much hassle last time, she's now *scared* to use the computer! 30+ years working in IT, including support & management, and the failure of the tool causes my Mum to mistrust IT? That's not a good thing for the company, surely?
I'm visiting tomorrow, so will try from my tablet when I'm there to see if it runs.
I'm quite surprised that nobody from the company is actually responding to these messages though. Not a good look for them as I say.
Cheers for your input though, mate!
I have just recently been tagged by TeamViewer's "Suspicion of Commercial Use" algorithm. 3 times in the past couple of months.
I have submitted the CommercialUseSuspected form twice. After the second submission, I was advised that TV was "unable to confirm that the submitted ID is being used privately". My options are: 1.) purchase a licenses (not going to happen since I am not using the software in violation of the FREE use license conditions), or 2.) submit a Declaration of Private Use to which the support team includes a disclaimer/condition that they will use to the form to determine whether they will re-enable my use of TeamViewer.
Having completed both forms, there is very little difference in the information collected. I do not see how the Declaration of Private Use can suddenly convice TeamViewer that I am compliant with the Free Use conditions. Very odd. Feels like a blatant shakedown to sell licenses.
Oh my god, how hard is this lot to understand? .. why can I not just send an email and speak to support, ??
Over a week ago now I was accused of running teamviewer as a business and had my connections cut until I paid... I found the link to appeal and then proceded to jump through the hoops and fill in the form then send it off ....and ...... nothing.
No reply, no email, not even a note saying 'kiss our **bleep**' .... no reply what so ever, so what gives? Was it all one massive software error, has my account been reinstated, will I still be accused in the future of playing unfairly? .......
Why does the program think it's being used for commercial purposes? I was constantly connecting to my son's laptop. To watch what he's doing. What to do? Your program prevents you from connecting to your son!
My account was tagged by mistake as comercial use because I use TeamViewer a lot. I'm a developper, so in my family I'm the one that make the maintence in the family computers (1 PC + 1 Notebook of my father, 1 Notebook of my mother, 1 Notebook of my sister, 1 Notebook of my girlfriend, 2 PC + 1 Notebook mine, total of 7 computers, so it apperas to be a comercial use, but it's not).
What can I do?
Yet again, TV has incorrectly determined that I am using commercial when I am not. Are you trying to get everyone to NOT ever recommend TV? I have for years told people about your product and am responsible for several commercial purchases, yet over and over again when there is an update, I will get the commercial detection. I have sent the form several times. I do not qualify under any of the commercial use guidance, but your detection system says that I do, probably because I connect and leave the connection open for long periods of time. I am not alone obviously, but I have now soured with TV, since for example, I had to have 3 different emails to verify my ip connection (which has been the same for months) and then login for one minute and the commercial use thing goes off and disconnected me for good. My id is **Please do not post TeamViewer IDs** and I wont waste your time with my certification letter. Some **bleep** VP who thinks this harassement is going to bring you more customers probably should be let go and a more customer focused person put in. I would gladly pay if I was using this commercially, but not for your stated terms of private use and I am sick of being disconnected. If anyone at your company understands marketing, they should talk with whoever does your detection algorithm. i wont pay for private use, but I will get upset and no longer recommend TV to those people that I had in the past, just as I did for **Third Party Product** when they did this nonsense, and now they have almost no growth and contraction in their remote business and all of their marginal growth came from last pass and not this because they **bleep**ed so many people off. i have loved TV for a long time but this ongoing nonsense of having to submit and resubmit a declaration and have days with no access for private use is untenable and should not be happening to anyone.
Ditto here. Received the "Your TeamViewer ID has been reset to free TV:**Please do not post TeamViewer IDs**" eMail indicating that my TeamViewer ID has been reset to “free”. However no further instructions at all (and of course there is no support for "free" users). The number provided is not any of my machine or account IDs, and I have no idea what to do with it...especially given that such IDs are assigned by TeamViewer and cannot be entered by the user to my knowledge. So even reinstalling would be pointless.
Symptoms are as described above, On connecting from one of my machines to another, I received the message "It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner." A connection is established but after about a minute, it closes and this message is displayed: "Your TeamViewer session has timed out and will be closed." Note that on both machines, the TeamViewer window does display "Free license (non-commercial use only) - <username>"
Unfortunately, without further instructions, that leaves me no better off then I was deamed "commercial" and blocked! As there are no postings here with any solutions, I have to wonder: is there ANY record of a user recovering from from being unblocked? I have searched many postings in Community blogs without finding any evidence to that effect.
I just spoke to someone from teamviewer about the free version. Since he was on the commercial side he gave me this option which didnt work for me. Go to www.teamviewer.com/reset to reset the account. He then hung up on me. sooo Im done. I wont use team viewer anymore. They are inconsistiant they aggravate me to ends now. i would consider purchase a license, but their customer service is **bleep**, zero. SO good bye.
I have sent request 3 times already this past montn and have been sent this email:
"We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal...."
I have uninstalled, rebooted, then reinstalled but it still keeps saying Trial version *expired*
Yes, I have chosen Personal Use during intstallation. Yes, I have logged in to my account which is identified as Free on the web portal.
To whom it may concern,
Due to Lock-down, I found myself assisting three individuals with computer issues. One of these users was assisting my Daughter log in and interact with her school's online learning platform. I have subsequently been flagged as a potential Business user and my account times out. Is there any way to correct this?
I look forward to your response,
I just got Belder's reply can he not read... I keep trying to point out i have used teamviewer for many years for personal use only, its only because the new owners of the company want to try and force ever body to pay to use it that i am now being blooked from using it. I am one of those very stupid people that spent years recomending it to every body that made it so popular that is now being blocked. I would never ever consider recomending it to any body any more. And just to confirm as the community managers, dont seam to know what they are talking about if i ever used it to log in to my work computers i would get sacked i would loose my car my house and the company i work for would prosecute me. Now please get some body who can rad english to read my post thank you so much.
I've had a weird experience. I log onto my husband's account to fix up messes he makes in his computer. From my desktop, there was no problem - I could remote access his PC. But, when I tried from my laptop, I got the dreaded Teamviewer has detected commercial use. This was using the same account to access his one account so the problem was not linked to an account.
I tried everything - uninstalled Teamviewer, reinstalled, etc etc. Same results. So then I reinstalled Windows on the laptop and, after that, Teamviewer was fine.
So, obviously, some setting gets left in after an uninstall. If this happens again, is there something I can use to remove all traces of Teamviewer and do a real fresh install so that I don't have to go through the whole reinstallation again? Hours and hours of working on this to get it working - I really love Teamviewer but this was crazy!!
You have to get a clearance for every device you have it is not related to the account. I had been logging on using a tablet to chekc on some raspberry pi's and other machines - all non-commercial use. THe tablet gave me the warning message. I coincidentally had to rebuild the tablet and the message went away for about a month and then came back - I had to fill out the form specific to the teamviewer id for the tablet to get rid of the commercial use warning. (I also had to do it for all the raspberry pi's I was running!)
i got a mesaage from the teamviewer client that they has marked my account due to they think i use it as corporate.. but now they prevents me from helping out my little brother in the other end of the country.
what do i do?
I use TeamViewer to help to my parents and It shows a message that it is a commercial use detected. Unlock my account please!
You're right! I had forgotten - last time, when I had to send in the reset form, I just remember the waiting and waiting and hating not having access to TeamViewer!
Thanks!! that makes more sense.
I still wish it wouldn't happen especially with no cause. I'd rather pay a reasonable license fee (not the crazy price for the commercial version) and not have to deal with this - it's a super program but to go from free to $58 per month is a bit of a leap!. I'd be willing to pay $5 per month - I don't use it that often but do need it when my daughter has PC problems or when I'm away and want to logon to my home PC.
I just filled out the stupid form again to prove it that they not looking. The web sated that someone will get back to me in 24 hours. Lets see, I'm not holding my breath. I'm looking for another means to get this done. This is about 10 times i've filled out a form and waiting for nothing to happen. Also this time i listed most of the computers that i use. Not sure if thats worth anything.
I use Team Viewer free version to connect to my mom's Mac computer as she is 95 and cannot control her computer.
In the last few days Team View has disconnected after a few minutes.
team Viewer has been working wonderfully on our computers for years now.
Suddenly, it is not working so well.
I have updated Team Viewer on my mom's computer and my computer to the latest free version of Team Viewer.
Can you tell me if there is a way that I can use Team Viewer on our computers so it does not disconnect after a few minutes?
Dear TeamViewer support
I am unable to connect remotely to my partner system using TeamViewer.
My Id-**Information removed as per Community Guidelines**
Partner Id- **Please do not post TeamViewer IDs**
I have attached the message that is displayed while trying to connect remotely to partner system. Please help me resolve this issue.
I have started getting Commercial Use Detected on all my machines at home! This is crippling me as I have several devices across the house that I need to connect to remotely... namely: my HTPC in my living room, my laptop, my desktop (which I primarily use).
Why is it detecting commercial use? Is it because I am working from home due to COVID? What other options do I have? I use the same desktop for both work and personal use...
Please fix this!
I just had this problem today too...I only use teamviewer a few times a month at most...for a friends computer and my spare computer that I run Folding@Home for covid research on...I tried to connect to it today using my main computer from a friends house (different physical IP address, maybe this is why?) on my PC, and poof! it popped up, and now I can't stay connect for more than a minute.
Pretty annoying, and (once again) poor programming on teamviewers part.
my account is a free account is being treated like it commerical account can i please get a account reset
My computer crashed and I had to have a new SSD card installed, so basically, I am working on a "new computer". When I try to connect with my friend via TeamViewer, I receive the following message:
Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 08:12.
But each time I try to connect again, the time is moved up. Why can we not connect?
Guys, i have used teamviewer for more years than i can remember... early 2000s sometime. I have 3 PC's (total). 2 of which i monitor once a day for a brief minute.. 1 pc is now only letting me connect for 10 seconds before it boots me off, the other i cannot connect to at all because it says the "trial has expired"?? Im not using either box commerically.. One is my content server and the other i have listed is my mothers PC, I have to help her & my daughter with every now and again..
As much as i appreciate this program being free, its becoming almost unusable. Id be willing to pay monthly for a private account, but the commercial accounts are way to expensive for basic home use.
Pc 1 : Fine
PC2: says commercial use detected, but the license says free usage; disconnects every 10 seconds
PC3: says trial version "expired" for some reason and wont connect to or be conected to by any other pc.
Im not sure why the changes, but i cannot use this program at all :(
Facing the same problem here since yesterday
I'm free user and has set up TeamViewer with
Free license (non-commercial use only) - Dhruv Saxena
I have never used TeamViewer for a commercial purpose. I mainly use it on my laptop on main level of my home to access my desktop upstairs. Sometimes my brother accesses my computer remotely to help me with a problem. This is the extent of my usage.
It is TeamViewers' new business model. You don't make money on free services, just on paid (aka. commercial) subscriptions. Suggest you try one of the other still free services.
I cant even connect to my home server at all now.. literally going to have to hook up a keyboard and mouse again to go use it when needed. This a major PITA >.< I se up this box specifically for remote access...
I never had an issue logging into my computer till today. I have teamviewer installed on a few different devices. I went out of town for the week and my newish laptop wont connect to my personal computer.
Everytime I go to log in it says commerical use detected and times me out. it says to try again in a minute to which it fails and resets timer. My phone connects fine but that is such a small screen to get what I need.
I read other posts of people submiting a ticket but I do not see how to.
I connect to a machine and then get kicked off after 5 minutes.
There is a popup stating:
"TeamViewer Free does not allow conections to customized TeamViewer clients with your own company logo. Please use the basic Quicksupport or the full version.
This session wil be terminated after 5 minutes."
I am not sure what that is even supposed to mean. I downloaded the client, I have them download the client and now this....
@xs1 If your server is running a server OS, like Windows Server 2010 for example, then TV requires a license to connect to it. TV has redefined the word commercial to mean something different than what the dictionary states. Using TV at a school is also defined to be commercial. Check their terms of service to see this.
If all your computers are at the same location (assumption since you can connect a keyboard and monitor), ie, on the same LAN, then TV is overkill. The main benefit of TV is they have a server somewhere that all TV cients log into and that server can find and connect you to a computer in a remote location. I live in Asia and I use TV to help my mom in the US. If all your computers are on the same LAN then you can use software with the Virtual Network Computing protocol to connect to them without needing a TV server or even an internet connection. Within my house I use such a program even though I do have all my computers registered on TV in case I need to access them remotely.
Just as a data point for other users in this thread:
My teamviewer is now working the way it should so i would like to say thank you to every body.
It is working correctly because i only ever used it to connect to computers in my own house, for personal use and to help my family run their computers i.e. because they are part of my house hold, and live in the same house so thank you again.
I keep getting kicked off saying susptected commercial application. I am not using it as a commercial application. I am retired and have the free TeamViewer loaded on my computer at home and at my vacation home. I Tried to get into my home computer today and kepted on getting kicked out. This is the first time that has happened.
I keep getting this alert when I try to connect to my other devices. I thought that the issue was because of misidentified commerical use, however, I submitted a ticket to TeamViewer explaining my use and received an email back that said my account had be reset to free. Any ideas on what to do to follow up since I am still receiving this error?
Thank you for your post and welcome to our community.
We are sorry for any inconvenience.
It is possible that the remote device you connected to triggered the new PopUp after you got your un-block initially. We recommend filling out the form for the remote device as well, if it is not used in a commercial environment or for commercial purposes.
We hope this information helps.
how did you submit a ticket to teamviewer? ive been trying to find a way to communicate my issue with them and all i got is this community... thanks
@bazbsg You are exactly right. My server is using Windows Server 2019 Datacenter. That is really upseting that because of an OS they flag it as commerical. THey should really be corrected.
To further clarify, yes, (most of the time) my pc's are all on the same network, so for day to day tasks, another program would suffice. Issue being my mother works from home, & at the moment my daughter is schooling as well. When im @ work or away, i NEED to be able to log in to these boxes to help remotely. No one in the family understands computers or networking... & when employment depends on you being online... 😬
I originally started using TV on a regular when i was living out of state, to assist family back home many years ago, and kinda just loved the program ever since. Granted theres 5 or 6 other programs out there that will do the same as TV, they just **bleep**. lol although, that still doesnt explain why i cannot connect to the other windows 10 box without being booted every10 seconds tho. 🤔
Thank you for your message and welcome to our community.
Regarding the support ticket, you have to submit a ticket with your licensed account, if you have not activated your license into the account or you are a free user, it comes to the community page. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027
I hope this clarifies it for you.