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Posted by
Digon

Connection blocked after timeout seconds after logging in!

I get this warning seconds after logging in.  I have tried to reinstall but it keeps happening.  I am on the non-commercial licence.  Any ideas?true.jpg

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Posted by
Henagon

License!

Good afternoon, after some use I was blocked by a tim waver on suspicion that it is used in commerce is not so the time the vimper is used for personal purposes! how to correct?

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Posted by
Digon

Re: connection timed out?

@sam20e: I had the same problem (teamviewer set to "commercial") in the past. I submitted a "problem report" on a Sunday at 19:00 and had an answer when I checked on Monday morning: "Thank you very much for your message. I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use. So you are now able to use the free, non-commercial version again." I can't remember what facility I used to notify them. Right now I would try using the "I'm not happy" button in the "Feedback" section of Teamviewer.



 

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Posted by
Digon

Re: connection timed out?

thank you @TheAncient

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Posted by
Digon

Re: connection timed out?

Sam20e, gotomypc isn't paid ?

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Posted by
Electron

Re: Sorry for the interruption Your usage level has crossed the free user allowance

I have submitted the request almost 10 days and did not get any reply. The teamviewer did not work. I just used for my personal research study. It is an awful experience. Hope the support team can solve this kind of problem soon. 

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Posted by
Digon

Automatically disconnected after one minute

This is NOT a duplicate of the other thread named almost the same.

It appears that my ID [personal information removed by moderator] has wrongfully been associated as a business user. I use TeamViewer strictly for personal use, helping people close to me with their computers. I'm a software developer, so it's natural they turn to me when things start malfunctioning. Everything worked fine up until today.

I tried downgrading to v12 both on my end AND the client end, letting the client have the same software as I use, and the same phenomenon appeared. The client ID is [personal information removed by moderator].

This means that in my case, the problem is not related to version 13 at all. I have filed the case under the header TeamViewer 13 because there was no other suitable place for it, in my opinion. 

/Thomas J. Ekman
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Posted by
Pentagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

This may be of interest. I get this error on one of my PCs. I don't get it on the others, even though all my PCs are on the same account. I also get the error on the same PC when I log into my mom's account. If I use one of my other PCs, I can connect to this PC that gets the error. It stays connected and there is no timeout in less than one minute like if I connect in the opposite direction. So it's seems to be triggering this error based on the PC that is connecting, not the account or the PC that is being connected to.
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Posted by
Digon

Re: Automatically disconnected after one minute

Same issue for me and I'm recognized as a free user.... This is hapening since Friday

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Posted by
Henagon

Re: Automatically disconnected after one minute

I have the same problem since June 6th.

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Posted by
Digon

Re: connection timed out?

Same issue. Diconnected after 57 seconds, and I am registered as free/non commercial user.

Should be a bug I guess  which would need to be corrected ASAP.

Or if this is a manner to force users to pay a commercial version, I don't think it is a good idea to get every user angry...

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Posted by
Digon

Re: connection timed out?

same here, but question any one of you. using windows 10 pro?

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Posted by
Digon

Re: connection timed out?

yes im using win 10 pro

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Posted by
Digon

Re: connection timed out?

No, I am using Windows 10 family. And same issue.

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Posted by
Digon

Re: connection timed out?

I'm using windows 10 HOME

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Posted by
Digon

Re: connection timed out?

same we all got issues. not just me.. look like they r forcing everyone to buy their plan. OR bug in there system
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Posted by
Digon

Personal user

I am an individual user
IOS display business users
I occasionally use teamviewer to download files Can I change to a personal user? Thanks
My TeamViewer ID [personal information removed]
Thank you

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Posted by
Digon

The lifting of commercial restrictions

The lifting of commercial restrictions
Not commercially available
Connect your personal computer
My TeamViewer ID [personal information removed]
Thank you

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Posted by
Digon

Re: connection timed out?

@andsimYes, I'm using Win 10 Pro (1803 - Build 17134.81)

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Posted by
Photon

Account is free but session log out automatically saying business trial

my account is free and personal use but when i install in my laptop and login my account and access my home pc, session log out after few sec saying business trial. same account i login to my existing pc or to other pc, it doesnt not auto log out. I did install basic installation and personal use and at about teamviewer it shows FREE. any idea on how to resolve this issue.

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Posted by
Digon

Re: Account is free but session log out automatically saying business trial

My account is also free and personal use
A few seconds after the session is written off the Business Edition
What should I do
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Posted by
Henagon

Re: Account is free but session log out automatically saying business trial

Same here, for some reason Teamviewer thinks I'm using this for business? But thi is wrong as I'm using this for personal usage only!

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Posted by
Trigon

Re: Account is free but session log out automatically saying business trial

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

I do not know why you told me that the 7-day test has expired. I only use the team viewer in a domestic way, but I our new notebook i can`t used team viewer because you  thinks it should be the commercial versión, but it is not true. How can i go back? Thanks in advcane

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

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Posted by
Electron

I keep getting message about commercial use

All the computers I connect to are either mine, from my family or VMs in my computers.

All the activity with it is completely private (non-commercial). 

I work in an IT company and we do have a Teamviewer Licence for Teamviewer 10, though I myself never use it as I am not part of direct technical support as I work in software development.

Could someone please remove the messages about 'Commercial' warning from my account... Clicking "ok" is annoying enough.

Even my 'work computer', is my personal computer.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@trekfan1 wrote:

I'm thinking to report TV team at authority for blackmail, understand?


Good luck with that.  

 

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Posted by
Trigon

Re: I keep getting message about commercial use


@Zananok wrote:

 

Could someone please remove the messages about 'Commercial' warning from my account... Clicking "ok" is annoying enough.

 


This is something you have to do yourself.  The links are provided.   You can google "team viewer suspected of commercial use" and the forms you need to complete can be found or you can scroll up.    

No one in the community forum can "do anything" but point you to those links or suggest you contact tech support.  

Good luck and those links do work.  I no longer have the "suspected of commercial use" warnings anymore and they know I use it just for hobby. 

 

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Posted by
Photon

Private use, not commercial - uso privato, non commerciale

Hi, I using your software from a long time, a few days ago I received a warning telling me that I use it commercially, thus blocking the session. I want to clarify that I do not use it for commercial purposes, I simply connect to my home pc while I'm away. Can you help me solve the problem?

 

Salve, utilizzo il vostro software da molto tempo, qualche giorno fa mi è comparso un avviso dicendomi che ne faccio un uso commerciale bloccandomi così la sessione. Ci tengo a precisare che non lo utilizzo per fini commercili, semplicemente mi collego al mio pc fisso di casa mentre sono via. Potete aiutarmi a risolvere il problema?

 

Grazie in anticipo

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Posted by
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Good morning all.

I had an email response to my “personal verification” request this morning.

My usage has now been set to private due to my logs indicating private use only. I presume my explanation came into play also.

They reiterated what is personal use and is business use. If the day ever comes that it is needed for business use I’ll happily purchase a licence.

Good luck everyone.
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Posted by
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Good morning all.

I had an email response to my “personal verification” request this morning.

My usage has now been set to private due to my logs indicating private use only. I presume my explanation came into play also.

They reiterated what is personal use and is business use. If the day ever comes that it is needed for business use I’ll happily purchase a licence.

Good luck everyone.
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Posted by
Digon

Re: connection timed out?

wonder any of you to connect to a server in the past?

next question is windows pro a server?

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Posted by
Electron

Re: Automatically disconnected after one minute

I have the same problem since two days. I used teamviewer for private use since months without any problem and now i'm recognized like commercial and kicked after 30 sec.

Hope they will fix it.

 

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Posted by
Photon

Re: Automatically disconnected after one minute

I haver the same issue since the last week.

I sent report personally to the branch in my country but couldn't receive any reply.

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Posted by
Digon

Re: connection timed out?

 @andsim  Windows Pro is NOT a server. Server Editions of Windows are actually called "Windows Server YYYY" (where "YYYY" is the year). Take a look at https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions You will find one section for "regular" editions of Windows and another section listing "server" editions.

I believe if you run Teamviewer on a server, you are probably considered a "commercial" user. I have never connected to (or from) a machine running a server version of Windows.

 

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Posted by
Digon

Re: connection timed out?

Ongoing issue for a lot of free users, their repsonse is here. Good Luck

https://www.teamviewer.com/en/support/commercial-use-suspected/
6 Replies
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Posted by
Digon

Re: connection timed out?

thank you @RCraddz

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Posted by
Digon

Re: connection timed out?

@RCraddz  This thread deals with a time-out issue, NOT with a "commercial use" issue. As I mentioned earlier in this thread, I had the problem of Teamviewer getting set to "commercial" at an earlier occasion. I submitted a "problem report" and had an answer the next  morning: "Thank you very much for your message. I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use. So you are now able to use the free, non-commercial version again."  The issue I (and others participating in this tread) am having this time around is, that Teamviewer times out after 30 seconds or so and unceremoniously kicks me out. There is no mention of commercial use and, if the message from TV is to be believed, they have manually set my account to "non-commercial"

 

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Posted by
Digon

Re: connection timed out?

well @TheAncient the only problem is, we dont have such "report a problem" option....I can only see a feedback option but i already sent them a message via feedback and no reply for more than weeks now. 

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Posted by
Digon

Re: connection timed out?

No conneection to a server for me.

And the "commercial suspected" and not really the solution as it happens to many users suddenly without any reason. It is a bug and they should fix it.

I already sent a feedback to their support and claimed regarding this "non ommercial" user.

No answer so far. No really a good publicity if they want to sell the commercial version...

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Posted by
Digon

Re: connection timed out?

In that case, maybe the form linked by RCraddz can get a reaction out of them. I just wanted to make sure we're talking about the same issue here: Commercial use is one issue which, in my case, was addressed by TV. Time-outs is a different issue which, as far as I know, has not been addressed by TV.
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Posted by
Photon

Change from business version (teamviewer 13) to personal

my friend and I installed teamviewer and chose business version by mistake, now we cant change it back to personal version (which is free), can you support guys help us? 

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Posted by
Henagon

Re: connection timed out?

I submited the above mentioned link 3 days before. No answer yet . They noticed there that the answer could be up to 30 days. So I'm not sure there will be any answer at all

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Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

Yeah - but I've had no response in a week - hopeless.

 

I guess its another push to cull the home users.

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Posted by
Trigon

Re: Private use, not commercial - uso privato, non commerciale


@piergiu10 wrote:

Hi, I using your software from a long time, a few days ago I received a warning telling me that I use it commercially, thus blocking the session. I want to clarify that I do not use it for commercial purposes, I simply connect to my home pc while I'm away. Can you help me solve the problem?

 

Salve, utilizzo il vostro software da molto tempo, qualche giorno fa mi è comparso un avviso dicendomi che ne faccio un uso commerciale bloccandomi così la sessione. Ci tengo a precisare che non lo utilizzo per fini commercili, semplicemente mi collego al mio pc fisso di casa mentre sono via. Potete aiutarmi a risolvere il problema?

 

Grazie in anticipo


https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.86212314.339131390.1528894034-...

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Posted by
Digon

Re: Do you ever plan on fixing my problem

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

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Posted by
Henagon

Re: Teamviewer sessions repeated cut-off after a few minutes / removing no longer existent PCs

I am having this same issue. How am I able to contact you regarding this? I use TeamViewer often and I am unable to connect for more than one minute as of late.

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Posted by
Photon

Re: Teamviewer sessions repeated cut-off after a few minutes / removing no longer existent PCs

I have this problem too and it is driving me nuts.  I am in Mexico and I am trying to help my wife in Canada with her computer and I keep getting kicked off.    It used to be good for using to help family and friends but not anymore.

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Posted by
Digon

Re: Commercial to Personal license

I kept getting the commercial use warning and getting closed within seconds even after sending the file Teamviewer wants and being told the first time they believed I was personal use only and they had reset it to Free but it still did not work, then the next teamviewer "engineer" tells me I am using it for Commercial reasons.  

I did not touch the MAC address on my main computer that I use to connect to two other ones in my house for personal use only.

What I did was delete Teamviewer Appdata, then searched and deleted in the registry anything Teamviewer, then uninstalled Teamviewer using Revo Uninstaller and scanning for remnants, then rebooting.  Next I installed a new copy of Teamviewer Free.  It made a different Teamviewer number than before.  So far it works and it's been on for half an hour with both other computers. I changed nothing on the two remote computers.

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Posted by
Henagon

Connection cuts off after a while (TeamViewer free license)

Hi there,

i have a problem with a free version of TeamViewer. We are using it in a band to mirror a laptop, which contents the Textsheets, to an ipad. After a while the connection gets lost. And the time of connection gets shorter. Why is this happening and can this be solved without needing to buy a pro-license?

thanks in advance for your help!

ilja