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Posted by Closed account
Not applicable

Re: Help activation commercial license for error

I’m starting a blog on my own website shortly. :-)
Posted by
Digon

Re: Help activation commercial license for error

Still no response from Teamviewer my end.  **bleep** 'em, I've got a perfectly good alternative up and running and won't be looking back.

Also the company I work for will never use Teamviewer now, nor will the clients I supply!

 

Well done Teamviewer. Well done.

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I've been using TeamViewer for years as a free user. This software is still offered for free for personal use only. And I only use it to connect to my 3 son's computers to fix any problems they have when they're at home with their mum. It saves the yo-yo trips back n forth every time they have a problem. But I've started getting commercial use detected randomly popping up & limiting my connection to 5 minutes & then blocked for 10 after that about a year ago. 
I filled in the form & they responded, resetting my ID within a month. But it happened again & again & again. Until it happened again in Fab & I filled in the form & I am yet to receive a response. 

I'm starting to feel like they're trying to push us to buy a licence. Which if you ask me, is way over priced & I would never dream of paying that sort of money, just to connect to my childrens PC's every now & again. Until they stop offering this as a free service for personal use only. They should handle these resets in a timley mannor. No way should this take this long for a reset. And the fact that it keeps on going back to commercial use detected, even though I've not added any new PC's that I connect to, nor have 4 or 5 session windows open, the max has always been 3, due to having 3 children. I feel there's something fundimentally wrong with the way it detects. I don't think its accidental either. More deliberate. I've always recommended Teamviewer to friends who are looking for something to use personally. But I've stopped recommending this due to the blatent forced nature of trying to make you buy something they say should be free. 

Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Haha! You know their tricks now! But you still can use for almost 1 year before they forced you to buy the super pricy package from them!

Posted by
Pentagon

Re: Help activation commercial license for error

Fill in the form and wait, good luck!


@Serpiko wrote:

help I had activated the commercial test and now at the expiration tells me that I can not use teamviever with my account because license expired, but I am a private user how can I solve?


 

Posted by
Henagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Exactly it is ridiculous.  I have a Raspberry pi on the SAME LOCAL NETWORK so it's obviously not commercial use!  It doesn't have a monitor so I have to use teamviewer. 

I tried using the 5 minutes you get to install **Third Party Product** (alternative) and it ended after 30 seconds so they lied about that aswell.

The only way of contacting them is that form which they don't answer, and if you leave feedback with their system you get an error.

Posted by
Henagon

Re: Commercial use alert every few weeks.. its driving me crazy.

I can't even use the 5 minutes to install alternatives because THEY LIED it's 10 seconds!

Its on the same local network for goodness sake, like im at work remoting into a computer right next to me!  Why can't they detect it considering local network?  Because like you say, they are forcing you to pay for it.

I'm so annoyed about it, I just need to access it to install a better alternative!

Posted by
Henagon

Commercial use form problem?

It's that time of the year again where teamviewer suspects commercial use for no reason.

I filled our the form here but I didn't even recieve quotation by e-mail. Is the form working? It's been 2-3 weeks and I've never recieved a single e-mail from teamviewer support.

Am I doing something wrong or is it a bug in the form? Shouldn't I at least recieve a quotation by mail when I submitted the form?

Posted by Moderator Moderator
Moderator

Re: Commercial use form problem?

Hi @dx4 ,

thanks for your post. Welcome to the Community!

Please send me your email address, so that I can check in our system, if we received your request. 

Have a nice day :)
Alena 

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by
Henagon

Re: teamviewer become commercial.

I'm having the exact same issue where TV is telling me that I am using it for commercial use yet I am using it for private use. Filled out things and STILL got no response and having issues using it. When will this be resolved?

Posted by
Henagon

Re: Commercial use form problem?

Hi Alena, please check mine as well because i can tell you for a fact I am not using TV for commercial use. **please do not post personal information** I need this issue resolved.

Posted by Moderator Moderator
Moderator

Re: Commercial use form problem?

thanks for sending me your information @dx4 and @shay3k ,

I can confirm that we received your request and that it is still open. Our dedicated team will take care of it as soon as possible. Please be aware that we receive a lot of requests and that it takes some time.

Thanks in advance for your understanding and patience

Have a nice day, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by
Henagon

Re: Commercial use form problem?

Thanks for your quick answer.

However, I still wonder: why didn't I recieve quotation by e-mail?

When I sent the form I checked the box in order to recieve a quotation/confirmation e-mail. However, I didn't recieve any. Thus, I wasn't sure if the form worked properly and if you recieved my request. Is that a bug on the form or did I do something wrong?

Posted by
Henagon

Re: Commercial use form problem?

Hello Alenac,

 

I send the form back signed that i use teamvier for free the 11 march and resend the 9 april we're now end may?!

Why the tickets do i have to wait so long time please?

Can you loock if the ticket will be handled?

 

Thanks 

Regards

 

Posted by Closed account
Not applicable

Re: Commercial use form problem?


@AlenaC wrote:

Our dedicated team will take care of it as soon as possible. Please be aware that we receive a lot of requests and that it takes some time.

Have a nice day, Alena


If your monitoring software worked properly, the workload for your "dedicated team" :-) would be a fraction of it's current load.   Try spending a little time on refining the algorithm about so-called commercial use thus using the time of your technicians more wisely!

Posted by Moderator Moderator
Moderator

Re: Commercial use form problem?

Hi @oschott ,

thanks for your message. Please keep in mind that forms are processed oldest to newest. If you email again, the timeframe is reset. But all the requests will be handled :)

Best, Alena

 

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

2 Replies
Posted by
Electron

TeamViewer incorrectly thinks I’m using the software commercially

Hi 

I have a teamviewer account that I use to connect to my home pc from work to check personal emails and manage my home network.

It has been incorrectly flagged as being used comercially, can anyone help me to remedy this.

Thanx in advance

Posted by Closed account
Not applicable

Re: Commercial use form problem?

I've only completed the form once and, if I remember correctly, that was in March.  I've had no acknowledgement of any kind.

Posted by
Henagon

How to remove the restriction?

Я использую для домашнего пользования, но выходит сообение что я использую для фирвы. Как убрать это увидомление!?

=---

I use for home use, but it turns soobsenie that I use for Pervy. How to remove this seeing!?

Posted by
Henagon

Re: Commercial use form problem?

Hello AlenaC,

Why when i called on phone, they told me to resend the form? 

I agree with others why we don't have become a mail that tell you that teamviewer become the email.

But the 3 or 4 weeks are definitive not a standart.

For me its 2 months now.

 

 

 

Posted by
Pentagon

Re: Commercial use form problem?

@AlenaC 

SInce the process takes so long, why don't you restore the usage to the user while the team is taking care of it. Innocent until proven guilty. If the team then determines the usage was really commercial, they could give the user a week to appeal or to decide to buy a license before being cut off. Users that the team determines are personal user could have their usage continued almost seemlessly.

Posted by
Henagon

Re: Commercial use form problem?

Well, since you got a reply, I might aswell try also.

Been getting "Commercial Use Detected" for a couple of weeks now, and since I have filled the form and not getting a reply nor a reset, I might aswell try my luck here?

I ONLY use it for connecting to my childrens computers (inhouse and same LAN), and my parents in the other end of the country.

Been a happy free user for years, but must admit, that this is getting tiresome, and i'll be looking for alternatives, since nothing happens :-(

 

Posted by
Pentagon

Re: Commercial use form problem?

Fill in the form and wait! Good luck!

Posted by
Henagon

Re: Licensing

thx for removing my picture ! I hope it's getting solved because this is rediculous the way teamviewer reacts to multiple connections to my mother computer helping her with moving to here new house just my 2 cents

Posted by
Digon

Re: Help activation commercial license for error

Just got an answer from they wonderful and efficient customer service offering me the commercial product for a discount.

Fanstastic, no? just to help my parents? Are you kidding me?

 

Posted by
Hexagon

Re: Help activation commercial license for error

@Doversole : how much's the discount? :)

Posted by
Photon

My account expired, want to switch to personal use

By mistake I have installed the commercial version on my computer, and right now no matter what I do I can't change my account to personal use.

Is the program still free for personal use? If it is there is some way to remove yourself from the commercial users and become a personal user?

Posted by
Digon

Re: Remote connection disconnects after 5 minutes

My 'Suspected Commercial use' error has disappeared so thanks to whoever unblocked me. I'm now seeing differences with connections to a remote host. I now get timed-out after 5 minutes which didn't happen before.  Furthermore, when you try to reconnect to continue working on the same host, I'm now met with the block saying that you cannot connect again - try again in a few minutes time.

It seems that there is a squeeze in effect, i.e. change from open unfettered access to restrictions, as listed below:

1. Limit connection time to host to 5 minutes.
2. Prevent reconnection to same host for around 5 minutes.

TeamViewer used to be a 5 star go-to application for me. Sadly, I will now have to look elsewhere for remote management of hosts as the current situation is not workable.

Posted by
Photon

Pantalla negra en versiones 12 en adelante

Este problema apareció hace tiempo, y básicamente se trata de que al conectarme a cualquier equipo veo solamente la pantalla negra. Es como si no estuviera recibiendo desde el ordenador remoto la imagen, porque desde el otro equipo puedo, por ejemplo, mover el mouse y escribir. Es básicamente como si de repente TeamViewer se convirtiera en un sofisticado teclado y mouse a distancia, sin monitor.

Este problema aparece al pasar de la versión 11 a la 12, y no se solucionan ni con la 13 ni la 14. En lo personal le adjudico el problema a alguna cuestión de video de mi computadora, que es una Lenovo YOGA 900 que tiene una resolución de pantalla muy particular, con una especie de resolución 4K (3200x1800) pero que no es del todo sincera.
Por esta resolución particular, tan grande en apenas una pantalla de 13 pulgadas, estoy obligado a usar, por ejemplo, el tamaño de la tipografía en windows al 250%

El problema, a fin de cuentas, es que cuando usaba TeamViewer 11 nunca tuve inconvenientes, y como ahora va a dejar de estar en circulación esa versión y nuestros amigo de TeamViewer no nos permiten seguir usándolo, al pasar obligatoriamente a una versión anterior, tengo que solucionar el problema para poder seguir usando el programa.

Agradezco cualquier tipo de ayuda.

Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hello Esther,

Your post included "What is commercial use? – Click to find out". If you click on that link, it takes you to a pricing page so you might want to edit it.

Regretfully, your solution is a total non-solution, at least in my case, because I did complete the form and had my application rejected because the sales person who answered me said my email address belonged to a company. The fact that I am retired and have only ever used TeamViewer to assist 2 friends who are computer-challenged by their lack of skills, makes my usage well within your Personal Use parameters but, because I still use an email address that once belonged to a company (that imported stilts), I am deemed to be a commercial user.

Like I said, I am retired and the company closed down in 2013. I wonder how many other Personal Users have a company email address? And since when does one's email address dictate what you use TeamViewer for?

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!


@7leagueboot wrote:

Like I said, I am retired and the company closed down in 2013. I wonder how many other Personal Users have a company email address? And since when does one's email address dictate what you use TeamViewer for?


Join the club..  Trying to get through to TV and get any meaningful result is like lobbing stones into a bog:  you see the splash, then it disappears for ever!

TV just don't care.   They are arrogant in the extreme and, mistakenly, think the image they've been creating here doesn't matter.   They will learn to their cost in time.  By then it will be too late.

Along with hundreds of others I've moved elsewhere with absolute satisfaction.   My forty plus clients have been advised to do likewise and I know several other software developers who have similarly advised their clients.

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

How many hundreds of times do TV have to be told that filling in the form DOESN'T WORK!!!

 

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

My friend who has only ever used TV to connect to 1 other computer in his house, that he runs 24/7 has a server for various games for friends to play with on. And the TV rep rejected his claim, claiming he was using it for business due to his email account. Which was odd, because he used a gmail account that he's had since gmail first started. 

I can see some legal action being taken. Because it's false advertising. Advertising something as free for personal use. But they make sure it's very problematic to use & ram offers to pay for something you don't need or want. 

 

Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@VsUK : ok, good idea with the legal action, but what would you claim because the personal use was free?

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

It only takes so many complaints to the relevent organisation that handles unfair or misleading advertising. Seeing as Teamviewer is based in Göppingen, Germany. An EU country, who have recently improved their laws on scrupilus advertising or offers. Because Teamviewer is advertised as "FREE" for personal use. But no where does it say, for a limited time only. And for no reason what so ever,  you get switched to the commercial use detected & they refuse to help you. Falsely claiming its being used in a commercial fashion. Despite the logs they seek, showing otherwise. 

Its false advertising or using the word "FREE" to lure people in, then after a short while, throw everything at them to try & make them pay for something that should be free. 

It makes no difference if something is paid for or offered for free. They are rules & practaces which are not allowed. And I get the strong feeling, the way TV push people down to paying for something, by making their "FREE" product virtually useless, breaks such rules.  

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Okay, so how do we pursue it? Where do we go to register a complaint?
Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@Closed account wrote:
Okay, so how do we pursue it? Where do we go to register a complaint?

Here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

However, you should know that once you have completed the form, you will be asked what outcome you expect and what damages if any you feel are due to you? To that, I would remind you that the application was supplied free of charge so, unless you have been financially affected (impossible for non-commercial use), the best you could expect is for the EU to oblige the company to respect its stated terms and conditions. Given that you have already moved to a very worthwhile competitor, is there any point?

Making an official complaint may be of interest to those with a paid license who have been having trouble with the application dropping out. It may even be useful to free users who have no desire to move to a better platform.

As someone who spent the best part of my working life in marketing, I'm just curious as to how this new strategy of theirs plays out and I'm watching with avid curiosity. It's a suicidal policy so the results are of course predictable however, on the TV forum you will only see complainers. To view the result the policy is having on their reputation, one needs to check out competitor communities, product reviews on download sites, and of course, social media.

Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@Closed account wrote:
Okay, so how do we pursue it? Where do we go to register a complaint?

Very interesting! I replied to this question providing you with a link to register the complaint and full details on why I felt you would be wasting your time. The mods appear to have deleted my post. Perhaps you received a copy via email anyway?

EDIT: My post has reappeared. Perhaps it disappeared due to the maintenance they mentioned.

Posted by
Proton

Re: TeamViewer thinks I’m using the software commercially!

Couldn't agree more, although I suspect that the decision to flag my use as commercial is based on even flimsier evidence than my email account - which is a standard account with no commercial relationship whatsoever. I use TV for assisting a computer-illiterate friend and have a version on my laptop and the app on my iphone. I only use the app in 'emergencies' if I'm out of the house and get a call for help, but it's now considered to be commercial use by the app. My phone only has a gmail account and gets about 2 or 3 emails per month, so I suspect TV may also be looking at the apps I use. I have Word and Excel on the phone as I have a legitimate licence for Office on my PC which permits 2 extra copies - one is taken up by my phone. Word is never used, but I use Excel for sports statistics (and my wife's supermarket list!). 

TV seem to be totally uninterested in sorting this out, so I'm now trying to find a suitable alternative.

Posted by Closed account
Not applicable

Remote disconected soon

I have two laptops(window & mac)
So i have many time remote my laptops.
Recently, when i try remote my laptop. It is disconnected and alert message “your connect is looks like business. Plese upgrade plan”

I dont’t use teamviewer for business.
Just if i need image file or information.
I was searched my laptop. That’s all

How can i do this problem?
Please answer for me!
Posted by
Pentagon

Re: Remote disconected soon

Please fill in the form and wait. Good luck!

Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Agree totally!

Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Reading all these replies with interest, its quite a soap opera.  I'm in the same boat having used TV for years to help relatives with ad-hoc support and connect to my home PC when away - nothing remotely close to commercial use and no reply from TV when I asked for my non-commercial license to be reinstated.

Its clear that TV don't want to offer a free service any more and so why don't they just say "we're ending our free service on <date>, if you wish to continue using TV please look at our licensing options".

I recently switched to a competitor's product which I've found to be very good, in fact there are several out there which are fairly easy to find.

**Third Party Product**

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

I suppose it depends on each individual's needs but the one I'm now using is, for me, better.  No matter what TV does now they've lost me for ever.

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I'm ready to move on to the next best thing to be honest.. I help my wife from time to time when she's away from home or I login my home server that's about it so yeah what other alternatives are there?

I remember TV back in the v6 days.. there was  no such thing.

Also wondering what happens in the future because I have a friend with a perpetual licence for TV13 and he's been asked to upgrade one of his clients TV (10? maybe) as it will be unsupported soon.. What happens when v13 is unsupported?

Again please let us know the good alternatives

Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Airbag888 : simply his license will stop working. For a while there was a workaround that using version 9 was stopping the warnings; but then you started getting warnings and messages that the version was going to be unsupported soon.

Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

What I want at this stage is find a solution where I can install a server component on my VPS and open source client on my endpoints and work from there.
Not having to 'update' all the time when I dont care for new features AT ALL.

TV6 worked great, actually whatever version when they added multi monitor. Then after that it was just more lipstick (to me) and added software (inventory or w/e) that I do not need NOR do I want to pay a sub for...

Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Airbag888 : yeah, I'm constantly being nagged by disk space being depleted (yes I know, I keep my disks full at more than 90% :) )

Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@NickB 

Saw your morse in the email before it was censored. Very clever - but it seems not clever enough, haha.

Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@bazbsg : if they were only so quick into fixing the real issues of the software itself...