I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi there I'm havng the same experience, i only received the invoice on saturday, and got debited Monday. I mailed the sales team to cacel the subscription but have since received no repsonse. I call the SA accountS department this morning and was told that i need to cancel 24 day before, how is this possible when i'm only invoiced on such short notice. I will take this futher. Let see waht the other subscibers think. This is'nt ethical at all.
#5263069]: Sales Inquiry: Cancellation query
@Badr000014 wrote:Hi,I would like to cancel my teamviewer business license and refund the full amount which I paid today (13 July 2019).I send it to sales team and support team as well ( Ticket ID: 5259148 and Ticket ID: 5259142 ) what to do to ensure the process during 7 days?
What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle because i contacted them 20 days prior not 28 days prior.
This is intentional. They want you to struggle to cancle. This is a very untrustworth company.
Hi @peter_liu ,
Thank you for your post.
I have double checked with the right department to follow up with you on this case.I apologize for any inconvenience caused. Please wait for the answer from one of our staff members.
All the best,Yuri
Yes, it is impossible to cancel the subscription. I have created a tick to cancel my Business subscription but no response for a week.
I want to cancel my subscription. Why is it so difficult? It says to create a support ticket but... there's no easy way to do that.
No instructions.
THere's no email.
Nothing.
I don't want to write my personal information here.
Please contact me immediately to terminate my subscription.
I paid with PayPal, so I went to PayPal and cancelled my standing order from there.
Here is how to cancel an automatic payment with a merchant:
Yep. I got done on this. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.
In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.
Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".
TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.
Be very careful when dealing with TeamViewer they are highly unethical.
TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.
From what I can tell so far, here is how it goes:
There is only one way I can see to interpret this: they do not want us to remember the charge until the day of renewal because that would give us the opportunity to cancel it or maybe even compare it to some other service.
I, for one, avoid auto-payments almost entirely, so I will definitely be canceling my TeamViewer account well before it rolls around next year. Then I will probably switch to another service that is more up front regarding the billing process.
Agreed, just about the worst "subscription" scam i've ever experienced.
Should have spent some time investigating this product and the company before being dumb enough to "buy a license" last year.
HI @Nellykoo
Sorry to hear, what happened. Maybe there was a misunderstanding.
I will forward your case to the responsible colleagues. Really apologize for any inconvenience caused.
Due to security reasons, I removed the ticket ID from the message.
I wish you a great day and all the best,Natascha
Hi, I want to Cancel my Premium Subscription. 8th May 2019 : I buy the premium package 10th May 2019 : I email to cancel my subscriptions. Because it didn't suit my needs 13th may 2019 : I get a call from Teamviewer, giving me option to upgrade. But I simply want to cancel my subscription... After that, I have not get any updates on my cancelations. Its been 14 days since I ask for a SIMPLY CANCELATION. I have been email-ing everyday, But I didnt get any updates... Thank You
If I had have read this before signing up I would never have signed up.
Disgusting behaviour by Team Viewer. This is something I think someone would expect from a **bleep** site not an IT company.
In my case, Teamviewer informed me only on the date before they renewed the contract and left me with no time to remove the auto renew. Even I sent an email to them and request the cancellation before the renew date, they replied to me after 3 days and said they could not help. I believe their business model intentionally put customers in trouble with the auto renewal.
Hello @renecito10
Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.
Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.
Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.
Hope this helps!
me neither, usually when a bill of over $2,000 is going to renew you get a reminder about it before kicking in,
there is nowhere to cancel the account, calling is a no.
I had to cancel my paypal and credit card so they dont auto renew.
Hi @colcom
I have confirmed that one of our support team has followed up on this case with you.Please wait for their reply as we need to communicate in writing via the ticket.
Thank you very much for your understanding.
Best regards,Yuri
..they wont assist you further..
@Yuri_T wrote: Hi @Ghargreaves ,Thank you for your post.We can't assist you about billing as per our community guidelines.Please contact our support team so that we can assist you further.I apologize for any inconvenience caused. Best regards,Yuri
Hi @Ghargreaves ,
We can't assist you about billing as per our community guidelines.Please contact our support team so that we can assist you further.
I apologize for any inconvenience caused.
Hi @ankitv,
We apologize for any inconvenience caused.
Unfortunately, we cannot answer specific questions about your contract in the community.
I will arrange for someone to contact you as soon as possible to follow up with you.
Hope this will be helpful for you. Wish you a great day.
All the best,Natascha
Hi Team,
I want to cancel my subscription for a FULL REFUND
I want to cancel my subscription for a FULL refund immediately as I am less than my 7 free days trial. I want my money back on this program just as promised.
According to the Product description on the teamviewer website & the Teamviewer Refund policy, it is clearly specified that there is a 7-day money-back guarantee policy, in which I am entitled to make a claim for a full refund. Today is 28 Dec 2018 and the date of purchase is made on 27 Dec 2018 as shown in the Order Number: **Please do not post TeamViewer IDs**.
Thanks,
Ankit Vaghela
M:**Please do not post TeamViewer IDs**
Mangalam information technologies pvt. Ltd.
Dear @Ararag,
As you mentioned, you are currently in contact with my colleague from the Sales department. He responded to you in the ticket. I hope, he could answer all your questions.
If you meant to terminate your subscription, this is possible at the moment. Please notice, that auto renewal is the only way to keep the discounted price.
I hope, your case will be solved. Please contact us again, if there are any further questions.
I wish you a nice weekend. All the best,Natascha
I tried to open a ticket to disable autorenew, but this was what I got as answer:
"Unfortunately, I cannot disable the auto-renewal in advance, but do not worry. We will remind you 6 weeks before auto-renewal to make sure that you are informed about it. If at that time you still wish to terminate the contract, contact us again."
This does not seem like an answer from a reputable company?! Surely I must be able to cancel the autorenew at any time, especially when there was no way to buy the product without autorenew!?
I have made an attempt to challenge the original answer I got. Let's see how it goes...
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