Posted by gosa
Photon

Some applications does not show content (white window) Windows 10 host

Hi,

I'm running Teamviewer 12 on a Windows host - checking for updates it says I'm running the latest version.

My problem is that some programs (Handbrake, NordVPN for example) only comes up with a white window when launching them. You can see the Title on top of the window and you have the "X" to the top right to close the program, but that's it.

Funny thing is that when I launch the program in front of the host and then later connect remotely the program does display everything correctly. Same thing if I reboot the computer and launch the program remotely.

Any ideas?

Thanks in advance,

27 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Some applications does not show content (white window) Windows 10 host

Dear all,

Thank you for your contribution here.

Typically, monitors or notebooks display shall report their data (such as what resolution they support) to the graphic card once they are connected.
The monitor itself does not need any power, as the HDMI / DVI / VGA cable itself provides enough power.
Unfortunately, there are some monitors that will only pass their data to the graphic card when they are turned on/have power.
In this case, the graphic driver shall decide what it wants to do when the monitor is not detected. There have been 3 cases detected thus far:

1) Everything works as before, but with minor restrictions on the available resolutions.
2) Window contents that are drawn hardware-accelerated (e.g. browser content or 3D applications / games) are no longer drawn (you cannot see the application).
3) Nothing is drawn anymore (screen is black).

TeamViewer grabs the screen as it is currently displayed.
In other words, if Windows did not draw anything, TeamViewer cannot grab the screen, so you will only see a black screen. Unfortunately, we cannot do anything against that.

The only workable solution here is to prevent the monitor from being not detected.
This can be achieved either by the fact that the monitor is always on or by using a monitor that is recognized by Windows even when it’s turned off.
It may also help to connect the monitor in another way (e.g. via DVI instead of HDMI, or with another adapter, if one was used).
Alternatively, a dummyplug can also help.
In theory, it may also help to use a different version of the graphic card drivers or a fixed-resolution monitor driver to solve the black screen problem or the problem with the hardware acceleration. Other graphic card driver settings could help, but we do not know what settings that could be exactly. But it would most likely have something to do with the energy-saving mode.

Cheers,

Julia

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
27 Replies
Posted by Jay_Of_Krypton
Henagon

Re: Some applications does not show content (white window) Windows 10 host

I had the same issue with this as well.

I have a laptop that is always on and connected to my TV (It's used as a media server). When I connect remotely and try and open certain applications (Java based apps etc) then I get the white box.

When I switch my TV on and then remote into the PC, there is no longer a white box. It's something to do with the resolution. 

I would try removing your TV when you are away (if possible) or just connect an old monitor haha - this worked for me (removing the TV cable)

Posted by gadgetgeek
Henagon

Re: Some applications does not show content (white window) Windows 10 host

I wonder if the programs are using the graphic card or something advanced to display their window. I get this error with Handbrake, and the Plex client from the Windows store.

It is super annoying, for sure!

 

Posted by SensadeS
Photon

Re: Some applications does not show content (white window) Windows 10 host

I still have the same issue in JavaFX windows in TeamViewer 13

Posted by AdrianoZanetti
Digon

Re: Some applications does not show content (white window) Windows 10 host

Not sure what just happened, it was working just fine and suddenly applications just start showing completely white??  Just like that. No changes of drivers, applications, configuration, absolute nothing different than an hour ago... and bam, Teamviewer completely useless. How is that possible? 

Posted by Jay_Of_Krypton
Henagon

Re: Some applications does not show content (white window) Windows 10 host

Hey,
What sort of monitor and resolution is the device you are remoting onto using?

Mine always has white boxes on applications when I remote in, the device I'm connecting too has a TV as the monitor as I use it for a server.

However.. When the TV of the device I am remoting onto is switched on, then I have no issues with the white boxes - it's so strange.

I've fiddled with the resolution settings etc but it only works fine when the device's monitor is switched on *shrug*
Posted by AdrianoZanetti
Digon

Re: Some applications does not show content (white window) Windows 10 host

I think someone must have shut down the display/monitor connected to it by accident. It has a DVI input but dunno for sure what type of monitor is connected. Probably a cheap screen though since it's mostly used remotely. Thanks for getting back to me so quickly. I guess i'll stop trying to troubleshoot that remotely. I've reinstalled drivers, applications, installed chrome remote deskptop to try an other remote desktop application, same **bleep**. It's too frustrating, i'll wait a few hours until someone's physically in that room and turns the darn monitor on again. SMH.

Cheers.

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Some applications does not show content (white window) Windows 10 host

Dear all,

Thank you for your contribution here.

Typically, monitors or notebooks display shall report their data (such as what resolution they support) to the graphic card once they are connected.
The monitor itself does not need any power, as the HDMI / DVI / VGA cable itself provides enough power.
Unfortunately, there are some monitors that will only pass their data to the graphic card when they are turned on/have power.
In this case, the graphic driver shall decide what it wants to do when the monitor is not detected. There have been 3 cases detected thus far:

1) Everything works as before, but with minor restrictions on the available resolutions.
2) Window contents that are drawn hardware-accelerated (e.g. browser content or 3D applications / games) are no longer drawn (you cannot see the application).
3) Nothing is drawn anymore (screen is black).

TeamViewer grabs the screen as it is currently displayed.
In other words, if Windows did not draw anything, TeamViewer cannot grab the screen, so you will only see a black screen. Unfortunately, we cannot do anything against that.

The only workable solution here is to prevent the monitor from being not detected.
This can be achieved either by the fact that the monitor is always on or by using a monitor that is recognized by Windows even when it’s turned off.
It may also help to connect the monitor in another way (e.g. via DVI instead of HDMI, or with another adapter, if one was used).
Alternatively, a dummyplug can also help.
In theory, it may also help to use a different version of the graphic card drivers or a fixed-resolution monitor driver to solve the black screen problem or the problem with the hardware acceleration. Other graphic card driver settings could help, but we do not know what settings that could be exactly. But it would most likely have something to do with the energy-saving mode.

Cheers,

Julia

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by tangootnok
Henagon

Re: Some applications does not show content (white window) Windows 10 host

I have the same problem. I cannot immagine that it is the monitor, since only one application shows a white window, but not the others. How could the monitor know? What else could cause this issue?

Posted by kai696
Henagon

Re: Some applications does not show content (white window) Windows 10 host

This sounds like a rendering issue, if minizmied and restored does this fix the issue?

Do you use an integrated graphics chip or are you using stand-alone? (or both running?)

Have you updated your graphics drivers regardless of your chip? Does this only happen on Teamveiwer? Have you installed the Monitor Driver for the software, if so was that successful? 

 

Please let me know at your earliest convenience. 

Posted by AdrianoZanetti
Digon

Re: Some applications does not show content (white window) Windows 10 host

In our case the issue was known to be related to a defectuous display emulator, it had to be replaced. Everything worked just fine since.

Cheers,

A.

Posted by tangootnok
Henagon

Re: Some applications does not show content (white window) Windows 10 host

Hi, 
Do you use an integrated graphics chip or are you using stand-alone? --> I use a GTX1080Ti with the newest driver.
Does this only happen on Teamveiwer? --> It only happend with Teamviewer. At the PC the software works without any problems. I did not use any other remote viewing software.
 Have you installed the Monitor Driver for the software, if so was that successful? --> No, how to install a monitor driver for a specific software, this is new to me.

The software is made by a smaller software company. It does not offer the feature of minimizing and restoring.

Any idea how to fix the problem?

 

Posted by coolstar2002
Photon

Re: Some applications does not show content (white window) Windows 10 host

I have the same issue, I see this issue with Chrome Remote Desktop as well.

I have Intel HD Graphics 3000 , not sure if there is a setting that can fix this.

If I create a vm on the host and run the same application inside the VM I can see the screen for the same application just fine. 

Posted by Gadgetgeek2000
Photon

Re: Some applications does not show content (white window) Windows 10 host

I tested this last night. If my monitor is turned on, the application shows just fine. If I turn the monitor off, the application shows white. The graphic rendering engine must be making a decision to render the window or not. The thought is probably “why waste the resources to draw this window if the user can’t see it?” Unfortunately for us, it does not take into account remote control scenarios.
Posted by Glassdub
Pentagon

Re: Some applications does not show content (white window) Windows 10 host

Yeah, I got this problem now that I've installed SAMSUNG U28E590D 4K monitor, connected by DP cable, Firefox would whitescreen, I was able to fix this by disabling graphic acceleration but Windows Live Mail still only displays part of the screen, I may have to unplug the cable when I get home to see if it resolves this as I've been at this all night remotely, getting nothing done, I never thought switching a monitor would be such a pain. :-/    

Posted by Glassdub
Pentagon

Re: Some applications does not show content (white window) Windows 10 host

I've since found that connecting a HDMI cable to the mb port to monitor seems to fix this, I can still default to using the add on video card to monitor by DP cable when at home but somehow having that second connection resolved this issue.

Posted by raymar8
Henagon

Re: Some applications does not show content (white window) Windows 10 host

For me, I get black windows!  I am remoting into a laptop media server, which used to work fine.  However, as of a couple of days ago, I am starting to see black windows for VLC (I hear audio but see no video), Next PVR, and even Firefox and Edge browsers.  It's the same whether I use TeamViewer or Chrome Remote Desktop.  However, following the comments above, I have just realized that if I open the laptop lid, all the windows display correctly.  If I close it again, they go black.  So, yes, it's definitely a rendering issue.  I wonder if there was something contained in a recent Microsoft update that caused this behavior?

Posted by MONSTaR
Electron

Re: Some applications does not show content (white window) Windows 10 host

It's not a Microsoft update causing; all or my machines have group policy restriction on updates yet still black screen certain apps.

Not exclusive of teamviewer either. Happens with CRD as well
Posted by fasihurrehman
Photon

White Screen Issue Windows 10

Have the latest version of Teamviewer. Whenever I try to access remote desktop through teamviewer on host computer the white screen appears.

Posted by chrispearson
Henagon

Re: Some applications does not show content (white window) Windows 10 host

Hey I have exactly the same problem and a Samsung monitor. When you say 'connecting a HDMI cable to the mb port to monitor' ... what do you mean by mb port to monitor? Just trying to resolve this issue so I can actually use TeamViewer? Thanks

Posted by why-eng
Electron

Re: Some applications does not show content (white window) Windows 10 host

This sounds like my exact issue, but the remote machine is a Mac.

The remote machine is mac mini that does not have a monitor attached at all. It is headless.

The issue only started after upgrading the remote host to Mac OS Mojave.

I have used Team Viewer without issues on this host for around 6-12 months, without a monitor attached.

Please note, **Third Party Product** is working perfectly fine and it's the only reason I can continue to work remotely on this machine.

With an external monitor plugged into the mac mini, the problem is solved. You can then unplug the monitor and the remote session continues to work.

After a reboot, the problem returns, unless a physical monitor is present.

I'm going to try the dummyplug, that could be a cheap solution. They are under $10 online.

Posted by buzz339
Electron

Re: Some applications does not show content (white window) Windows 10 host

When I open Internet Explorer Edge remotely with Teamviewer (latest release), it shows the start page fine. However if I go to any other page it shows a blank.  If I grab on the edge of the window and drag it to make it larger, the page goes from blank to displaying the content, but only while dragging.  As soon as I release my finger from the mouse button, the page goes blank again,  How to fix this?

Posted by egorks
Electron

Re: Some applications does not show content (white window) Windows 10 host

i am pretty sure its an issue with teamviewer. remote desktop works fine in same circumstances.

also looking for a solution since this is very annoying, also i cannot recall such an issue in an earlier TV version. will downgrade to TV v11 in the mean time.

 

Posted by KF001
Neutron

Re: Some applications does not show content (white window) Windows 10 host

I had the same problem (my client --> TV host --> RDP client to another host) and the RDP client window was black (running on the TV host) if the monitor is not turned on at the TV host.

I found a workaround: I've installed the VPN driver on my client and on the TV host, and selected VPN when connected to the TV host and using the VPN tunnel I was able to create an RDP connection from my computer to the TV host and this connection can run and RDP client properly.

This connection is noticably slower than the TV connection, but has no problem with turned off monitors.

Posted by Pade
Photon

Re: Some applications does not show content (white window) Windows 10 host

Hi. Same issue here. This is not a fix, but i found with my monitor that instead of I shut it down from power button, I change picture source to something else than DP, which i normally use. My monitor goes black since it has no signal and after a while it goes sleeping. With this i can sleep my nights and remote desktops work fine. (Teamviewer and google remote) If I shut down from power button neither of those does not work.

Posted by Romeo2
Henagon

Re: Some appications does not show content (white window) Windows 10 host FIX!!!

The teamviwer team can do something to prevent this form happening ... this software uses a virtual display driver that activates the videocard just like the physical display monitor ... use this software: https://www.spacedesk.net/download/

Posted by chrispearson
Henagon

Re: Some appications does not show content (white window) Windows 10 host FIX!!!

Thanks but how does this work to solve the problem? I just leave my screen on these days and it works fine

Posted by PsyManTrash
Henagon

Re: Some appications does not show content (white window) Windows 10 host FIX!!!

Get one of these ghost adapters, really cheap.

I had someone on site insert one of these and its fixed the white window issue. Very cheap solution, only seemed to happen on one of our Mac Mini's the others are all fine headless.