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in version 9: TeamViewer 9

Posted by xs2man
Henagon

Re: Commercial use despite getting email saying I was cleared

Thank you for moving my thread to this forum Esther.  It may be a more appropriate place for it, but with all the other threads in the Teamviewer 13 forum, I thought it was correct.

My main issue is that despite receiving the email stating I was cleared (a month after submittin gthe ticket through the proper channels), I am still suffering this issue.

It is extremely frustrating.

Posted by senivar
Henagon

Re: Commercial use despite getting email saying I was cleared

this issue for "commercial use suspected" just happened for me out of no where, i wasnt given an option to get my self cleared.  i want to know whats going onm

 

Posted by wintersf
Henagon

Re: Commercial use despite getting email saying I was cleared

What makes it worse is that as well as the annoying popup it appears to drop the connection after a very short time 30 seconds or so and then blocks you from reconnecting for about 10minutes. Surely it would be better for them to just contact people that they think are using it for commercial clarify the usage?
Posted by Grandmstrbud
Trigon

Re: Commercial use despite getting email saying I was cleared

[edited by moderator] seems to work just as good. And for 79 a year why not.

 

Posted by mikelltea
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I have been a long time TV user and a few weeks ago started getting the "Commercial use suspected" message.  Then, maybe two weeks later, I got the 1 minute disconnect. Yesterday I went to the " TeamViewer – Personal Use Verification " page (https://www.teamviewer.com/en/support/personal-use-verification/)

and filled out the fairly short form, attached my most recent TV log file, and seemingly less then 24 hours later my full unrestricted (personal) use is back. No messages, no 1 minute timeout.  This worked very well for me and I am back in the TeamViewer fan category.

.

""

Posted by Bogmore
Digon

Re: Commercial use despite getting email saying I was cleared

7 days, really? then why have I been waiting 12 days after I got the all clear email?

I replied to that email telling TV that IT WASN'T SORTED OUT. Since I have uninstalled it and am trying another program I don't have the logs or the IDs I can't clear my name of this stain.

This is by far the worst ever Customer Support I have ever had, by a huge distance. Poor Ester must be working on her own and trying to do it all.

Posted by tbreeden1
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Can anyone tell me if this has been fixed?  I don't see any responce from Team Viewer?  

Posted by winky_1st
Henagon

Re: Commercial use despite getting email saying I was cleared

My personal experience with this issue:

A week or 2 ago - after 10+ years of TV use. - I was locked out, susppected as many other users - by mistake -  to be a Commercial User., 

I filled the appropriate form explaining to the Staff that i am not a Commercial User, and waited their actions.

Today, after 9 days (more or less) and after the unique ID changes of today ...my account got reverted to normal Private Status.

Thank to the Staff for patience.

Posted by fje
Trigon

Re: Commercial use despite getting email saying I was cleared

l so should say that a week ago I filled the referenced form explaininig what use I was doing of TV and, after a couple of days and a re-installation of TV, everything came again at it had to be all the time... private and free user for my three home computers and some help from time to time to some friends and familiars without any compensation for it, of course, except some "thanks and I owe you a coffee or a beer" (that I feel cannot be interpreted as "commercial" I suppose... :) )

Regards

Posted by Sioux142
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

"We have gone to great lengths to speed up the time span for processing your requests to 7 days."

I'm still waiting 3 weeks on with no response or resolution !!

Posted by Grandmstrbud
Trigon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

They don't like it when I post any disk. Anyway I was in my personal home computer setting up any disk and TV booted me out after 15 seconds or so. I only needed a minute to get any disk all setup. 

 

Posted by Tucas
Electron

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Same, same, same, always the same and for Pro too !!!!:smileyfrustrated:

Posted by PeterHah
Trigon

Re: Commercial use despite getting email saying I was cleared

Indeed, EveryTable does the job.
Posted by Tucas
Electron

Re: Commercial use despite getting email saying I was cleared

Bugs from longtime ago, and when we need it, IT MUS WORK OR WHAT ?

Posted by Tucas
Electron

Re: Commercial use despite getting email saying I was cleared

Go to bug's graphics on the Web about the 5 years ago, it's.... :mansurprised:

Posted by alex5161
Electron

Re: Commercial use despite getting email saying I was cleared

 So, that is one of two:

  - or TeamViewer is out-of-bussines (at least for personal use)

 - or, hopefully, only temporary issue ...

 I have today 1-min dissconnection; now it even not connected to my home computers at all.

 It says: 'Reason unknown' - seems, like issues on TVw site!

I will wait for some short time, and, if it is not just an issue, I am sure, there are other the same programs available!

 

Posted by sascha8192
Photon

Can you help me please. I have a problem.

I connected with my Friend

And a popup say " Kaufen sie eine Lizenz damit sie fortfahren können."

I thought the program is free for personal use.

Has that changed now?

If not, what can I do?

The Teamvierwer is locked since the time when I unlocked the Office Original at Microsoft.

Should I reset my computer with open office?

If the terms and conditions should have changed and private persons now also need a license, please contact me.

Many Thanks
Kind regards
Sascha

 

Google translate

Posted by TRVGXP
Henagon

Re: Connection Terminated after around 5 minutes

Having seen more posts, I feel slightly better that I am not the only one.  TV successfully got me “hooked” on using their “free” product to access my home computers while I travel.  Of course this happens when I am miles/weeks away from those home computers so looks like I’ll have to find another way to get “clean” in “less than 5 minute” increments.  Great product - while it worked.

Posted by PeteMc
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I don't think TV has any intention of "fixing" the issue.  I think the goal is just to flush out all the free users.

Other posts have said you can contact them and send in your logs.  After a period of time (a month was mentioned) they may or MAY NOT open up your account or not.

Other option is to wipe all traces of TV from your machine and start over again if you have a different email you can use.  Suppose you could go out and get one of those free accouts with lots of ads.  Only thing you'd need it for is to get your new TV account authenticated.

I've never made a cent on my personal/free account, but if they're going to block me out, I guess I'll move on.  Wonder how many other people in the tech business they just blocked out that are also using their product for family & friends....  If they're doing this to hopefully make more money by getting people to buy licenses, well, they may be in for a surprise.

 

Posted by g0ofe
Henagon

Re: Commercial use despite getting email saying I was cleared

Any disk...   is that what they call it in New Zealand?!

Posted by Grandmstrbud
Trigon

Re: Commercial use despite getting email saying I was cleared

Replace the I with an E

Posted by PeterHah
Trigon

Re: Commercial use despite getting email saying I was cleared

EveryTable ;-)
Posted by dslentz
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I also have the same problem.  Use it to donate help to non-profits and get 1 minute on, and 10 minutes off.   Our .edu I.T. dept. says TeamViewer is going crazy killing all users (non-profit and personal) without regard.   Funny thing is I had suggested a REASONABLE fee to the TeamViewer people for non-profits a few years ago and the reply was "you can pay $45 per month if you want to pay".  Umm.. NO.   It's just that I recognized the value of T.V. and felt that a flat yearly fee that would be REASONABLE to a non-profit (like $120 per year)  would be a good way to support T.V.   Instead, it's all or nothing for them.   Been hearing that Aero admin is a great replacement and they don't lock you out.   Wish T.V. would continue to be nice to non-profits, but guess that isn't in the cards.  They aren't even acknowledging blocking us.

Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

@dslentz

Yes I was thinking along the same lines, $120/yr or 9.99/m for a personal non-commercial license. But nope those at TV want it all or nothing LOL. 

 

Posted by neckster
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Anyone have the timeframe for a response on this?  I'm moving to a competing product and I just need the time to install.  :)  

Posted by dslentz
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

They don't seem to respond. Aero admin works great and even their paid version doesn't cost you and arm and a leg! One month of TV is equal to AA.
Posted by malleysc
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

UGH same issue here. I filled out the personal verification but sersiouly it can take 30 days to review? **bleep**? I honestly would pay for a personal license not to deal with this **bleep** but there is no way the enterprise licesnes fit my use or my budget. 

Posted by neckster
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Can I install it in 5 seconds?  So far the teamview 5 minute threat isn't accurate.  And if you try to reconnect it's you have to login again in 15 minutes. This feels like the **Third Party Product** debacle from a few years ago.  :) 

Posted by Sioux142
Digon

Re: Commercial use despite getting email saying I was cleared

Hang on.

Just tested TV. Connected to wifey's PC and not kicked out after several seconds.

Submitted ticket to restore me on 06th July 2018 and it's just started working again (at the moment). I received no re-activation email from TV advising this was resolved. It just works again !!

Have wife's PC still open in window on my machine as I'm typing and it hasn't disconnected yet.

I ended up having to remove my home server from my account as apparently ANY type of server, even for home use such as mine (which is not on a domain) which is mainly used for Plex Media Server and the wife and children to have a central storage area for all files, counts as commercial use.

I also went as far as renaming the PC's on my account to something like "xxx Laptop Home", "yyy Laptop Home", "father-in-law PC", "Mum's PC" etc to try to emphasise what the PC's I'm connecting to are.

The only thing I'm worried about now is that my wife's PC is running Win 10 Pro instead of Win 10 Home as there was a deal on for Pro at the time which was cheaper than Win 10 Home !! I'll keep my fingers crossed on that one that a Win 10 Pro OS won't disqualify me again !!!

Right, her PC is still alive in the window next to this !!!!!!!!!!

Looks like I've been cured :-)

For info,

Stephen

PS.... If a TV Admin is monitoring and see's this..... Am I correct in the above assertion about my home server ? Will it disqualify me again if I add it back to my account ? If so, it will be KVM switch from now on as thankfully it lives beside my PC !!

And on a final note - wifey's PC is still connected !!!!!!!!!!!!!

Posted by maffle
Henagon

Cant use TV anymore, it is blocking me of false detection of non private usage

I never used TV commercial always just privately, maybe used it 2-3 times a month. I wanted to help a friend right now and TV disconnects me after 1 minute and then "your usage seems to show non-private bla bla blub you have to buy a license". Is this a joke? What can I do to make TV work again? I am using a FREE license, I am using it PRIVATELY.

Posted by Badcalli3
Henagon

Re: Commercial use despite getting email saying I was cleared


@Bogmore wrote:

7 days, really? then why have I been waiting 12 days after I got the all clear email?

 


Their page where they have a lot of explanation about not cancelling the free usage or forcing free users into paying says 7 days, but the actual form page says, "Be aware that due to a large number of requests from our private users, answering your request may take up to 30 days. Please bear with us." And many users in this thread have said it's been more than even that.

Posted by Closed account
Not applicable

Re: Commercial use despite getting email saying I was cleared

Goodbye TV. Your software was uninstalled on 6 computers for private use. The next step is closing my community account. The alternative free software works perfectly.

Posted by Bogmore
Digon

Re: Commercial use despite getting email saying I was cleared

@Badcalli3 I was refering to the post by @Esther who said this has been reduced to 7 days here on these forums 13 hours ago, about half way down page 27.

Mine has been well over 6 weeks altogether and 12 days since my reply to the fixed email I got saying it hasn't been fixed.

 

So much for German efficiency

Posted by ThunderDani
Trigon

Re: Commercial use despite getting email saying I was cleared

@Sioux142

Congratulation.

And next step, TV will dictate you how you have to setup your own private PC network in your own home.
After that step, they will tell you what time you are alloud use TV and what time you should go to beed and sleep.

:catlol::catlol::catlol::catlol:

Posted by Damienb
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

You know what is interesting? My posts keep being edited by a moderator to remove the name of the free software I (and many others in this thread who have been removed) now use. So if anything, someone is watching this thread.

But rather than actively push forward the collective of loyal users who feel passionate enough to join a forum to vent their frustration (think of the 1000's who arent and will just switch now to something else), they'll happily edit and remove posts to keep it how Teamviewer want. A now disjointed thread of comments.

Highlighted
Posted by ThunderDani
Trigon

Re: Commercial use despite getting email saying I was cleared

@Bogmore

Are they German?

Why do I write in English then. This is not my really my mothertounge.

@Esther[Post Edited By Moderator - English only please Community Guidelines]

14 Replies
Posted by RemotePC
Digon

Re: Commercial use despite getting email saying I was cleared

[comment removed per Community Guidelines - #6 - Just the facts, please]

Treating users, free or not, the way TV has been doing it, is not something that I will excuse, nor accept. I moved on to a different remote access solution and actually pay for it...

Neither in my business, nor at any of my clients will there EVER an endorsement for TV be heard.

Trying to shut down the costly free service is something that might make sense from a business perspective and giving users a few weeks to switch to alternatives would have been a clean way - what happened is just flat out disgusting and unprofessional.

Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Yes the disconnect for me was less than 30 seconds. Could not even pick my nose in the timeframe let alone install something else.
Posted by timwuz28
Henagon

Re: Commercial use despite getting email saying I was cleared

How many people came over to TeamViewer when LogMeIn shut off their free service? I did, and I like TeamViewer much more than LogMeIn.  Prefer to stay if they can resolve this quickly. Fingers crossed.

Posted by Grandmstrbud
Trigon

Re: Commercial use despite getting email saying I was cleared

Their trying to get as much money as they can. I'm sure some personal users have bought into this and purchased a license. How's TV stock doing now?

Posted by JayShannon
Electron

Re: Commercial use despite getting email saying I was cleared

This exactly.  I don't know how to tell them that this is only on personal machines.  

Posted by Msonline
Photon

Re: Accidentally Selected Commercial Use

Please help me, I need to get this fixed ASAP.
Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

"I've swapped to [edited by moderator]."

Amazing. Here's an idea Teamviewer people - put as much effort into PR and software quality as you are putting into editing out your competition. People who try to justify free use, like myself, who get no response after well over a month. Timeouts that are not as advertised. Head so far into the sand on this forum. I'd be thinking a public statement might be in order, it's starting to get bigger than you can handle.

Posted by Grandmstrbud
Trigon

Re: Commercial use despite getting email saying I was cleared

I got my machines setup with any disk, or is it desk after the any.

Posted by bazbsg
Tetragon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

18 days after TV restore my personal use license, i get another email from them today telling me they have restored my personal use license.

This morning besides that email I have 68 emails of new posts to this forum topic. This issue is blowing up.
Posted by RLO
Digon

Re: You can't open a ticket, instead look at the first post i...

No, clearly it is not fixed  Happening still!

Posted by Former Staff AlanW1
Former Staff

Re: Cant use TV anymore, it is blocking me of false detection of non private usage

Hi maffle,

please kindly read the article and use the link in it to submit a request if you think you are private user. 

Thank you.

Posted by gccradioscience
Digon

Re: Commercial use despite getting email saying I was cleared

It does sound like it, because I was never treated like this before for many years until the year 2018.  I wonder if everyone else is feeling the pain here too?    The truth is since the software is unusable, I had to uninstall it from all of my computers now, because what good is a piece of software that is blocked out?   And I may not get a license just for being treated this way.  You don't just drop what you're doing and simply go and pay for a license when they cannot treat you as a personal user or professional user.      I hope they understand to be honest, there is no trace of Team Viewer installed in my computers now nor my smart phones and devices.    I am a very fixed income, and I only get paid once a month, and the licenses here are extremely out of my budget.  

Posted by Joedarkness
Henagon

Re: Commercial use despite getting email saying I was cleared

I can understand them not wanting to provide the service to companies who can afford it

I'm just connecting my home PC from work and sometime helping my father in law also it disconnects you after 30sec after this message not 5mins

**bleep** I wouldn't mind paying 20$ per year but the cheapest  license is 50$ per month @#$#@@

Posted by Tegoide
Trigon

Re: Free License Limitation

Read my last post. This is the ANSWER