Posted by nkpatel
Photon

I made a mistake and clicked Commercial Use during installation , Now i am reinstalling it but i see error 'Your trail '

I made a mistake and clicked Commercial Use during installation , Now i am reinstalling it but i see error 'Your trail period has expired.'

 

Can somebody help me resolving it

Posted by Essjr
Neutron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Hi i am having the same problem. I am using for personal use.
i need help!! i dont find any contact to help me with that
Posted by MPADELINE
Henagon

TeamViewer thinks I’m using the software commercially!

I use teamviewer since 2009 and one month ago i cannot used it because they tell me that I use it commercialy, That is not true, I am retired and I help my family or friends in a lot of things for exemple declaration for taxes because the people who have more 70 years are unable to do it by themselves. Or to make windows update....... Why I cannot utilised this fabulous logiciel now ?

Thanks for you answer

my mail is : [email removed]

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

I'm under the impression that the faulty algorithm that kept suspecting / detecting commercial use has been fixed in the 13.2.26558 / October 4 version. I never heard back from them after submitting the ticket but I no longer experience the issue after this upgrade (and I'm also under the impression that the flow of the complaints from end-users being suspected of commercial use has slowed down).

But otherwise it's a pity they don't consider licensing the software for a moderate sum for end-user and hobbysts. Every time I see their "offer"s I click but it's a ridiculous discount for the corporate annual licenses.

Posted by Esteban88
Photon

Problem licence and free account

Hello, in a computer with windows 8 had Teamviewer 14 for commercial use as an evaluation, when the license expired the software does not let me change to the free version again. I have uninstall several times and reinstalling as a personal mode - not commercial, but there is always expired account message for activate a commercial license, what I want is to use Teamviewer for free on the same PC

Please help me

Thank you.

Posted by Rings
Digon

Re: personal use

I just got an email from support telling me that they've reset my account to Private Use. Great! But then they said that, and I quote: "Please allow us to remind you that the private use of TeamViewer should be from a private home to a private home. In case you establish a connection from and/or to a commercial network, such as an office or a school, or from/to a server, the software will identify it and in that case you will need to acquire a license. The partners you connect with also need to be using either a private or a licensed version of the software." Is this some kind of joke? Connecting to my computer from school is the most important reason I use this program! Where can I possibly go other than my own home where a HOME connection is available? The whole point of this is so I can control my computer when I'm NOT home! Now I'm being told that the next time I do just that, I will be flagged as a commercial user again! How does this make me a commercial user? I am a PRIVATE user trying to access my own PRIVATE computer. Can you not figure out that if a user only has 2 computers that they access, MAYBE they aren't a commercial user? Why does it matter where I connect from? Where CAN I connect from if not a work/school connection? At my own home? I'd already have access to both my computers in that case, so that's clearly not it.
Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:
I just got an email from support telling me that they've reset my account to Private Use. Great! But then they said that, and I quote:

 "Please allow us to remind you that the private use of TeamViewer should be from a private home to a private home. In case you establish a connection from and/or to a commercial network, such as an office or a school, or from/to a server, the software will identify it and in that case you will need to acquire a license. The partners you connect with also need to be using either a private or a licensed version of the software."
Is this some kind of joke? Connecting to my computer from school is the most important reason I use this program! Where can I possibly go other than my own home where a HOME connection is available? The whole point of this is so I can control my computer when I'm NOT home! Now I'm being told that the next time I do just that, I will be flagged as a commercial user again! How does this make me a commercial user? I am a PRIVATE user trying to access my own PRIVATE computer. Can you not figure out that if a user only has 2 computers that they access, MAYBE they aren't a commercial user? Why does it matter where I connect from? Where CAN I connect from if not a work/school connection? At my own home? I'd already have access to both my computers in that case, so that's clearly not it.


@Rings

Hi,

I'm afraid it's not a joke. All what's reminded to you is explicitly mentioned in TeamViewer's charter. But just a few people read it.
Your astonishment is understandable, because the use you describe does not seem to you  being a commercial use. But these are the rules of the software's owner and, as you know : "Dad's house, dad's rules". Even though you are a non-profit user, your case is defined in TeamViewer's charter as "Professional use"...

Lot of "Personal users"  had a hard time because of those who did not play fair, even in good faith as you seem to be... Those who really used TeamViewer at "Personal use", exactly according to the owner's rules, were blocked for a long (several months), unless they bought a license... Now, it seems to be OK since a few weeks. The algorithm seems to discriminate more precisely between "Free use" and "Professional use"... hope that will last long.

Posted by Rings
Digon

Re: personal use

Okay, so when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...? I don't go to my friends' houses as they all come to mine since I'm the one with a PC. The only other place I'd be using this is on a public connection. I sometimes need to grab an essay from my computer that I forgot to upload to my Dropbox in order to print it at school to hand it in before the deadline. Isn't it obvious that since I've only got 2 computers I can't possibly be a commercial user? If I was connecting to dozens of computers, I'd completely understand, but that's not the case. Teamviewer is therefore completely useless and other new services which are free seem much better since they're actually usable.
Posted by Andre75
Pentagon

Re: personal use

@Rings

Hi Rings, it's me again.

Actually, I want to add that the main meaning of "Personal use" is to help friends and relatives, non-profit, from a home private network, to another home private network....

Help friends and relatives neither means to remote one's own computer(s), (or any other own computing device), from a public or professional environment to a private place, nor from a private place to a public or professional environment (and still less if it's to make money, of course).... That's what TeamViewer's charter means.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:
Okay, so when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...? I don't go to my friends' houses as they all come to mine since I'm the one with a PC. The only other place I'd be using this is on a public connection. I sometimes need to grab an essay from my computer that I forgot to upload to my Dropbox in order to print it at school to hand it in before the deadline. Isn't it obvious that since I've only got 2 computers I can't possibly be a commercial user? If I was connecting to dozens of computers, I'd completely understand, but that's not the case. Teamviewer is therefore completely useless and other new services which are free seem much better since they're actually usable.

@Rings

I understand your frustration, but these are TeamViewer's owner rules... I don't say that I agree with. But I have to agree with one universal rule. I told it yet : "Dad's house, dad's rule's"... And I thought that everybody could understand that rule.

Eventhough we find it unfair, or incoherent, when "dad" says it's my rule in my house, I wouldn't want to discuss... If I don't like, I can go away... as long as "dad" doesn't say : "you are my prisoner in my house".

You say : "when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...?" I just can tell you that I use TeamViewer from my home private network, to help some friends, my daughter, my sister... etc. who use it from ther home private network.

Actually, I discovered on this forum that many people used it to check what was happening on their own computing devices, at their home from their work. I never imagined to do it. I thought it was only useful to help the others, not oneselves.

Posted by Glassdub
Pentagon

Re: personal use

This is stupid as I have stated many times: Only ONE PC at my work is marked & one PC on THE SAME network as well as my notebook on public WiFi have NEVER been marked as public usage, Is this just dumb luck??? As mentioned this renders TV virtually useless as WHO uses it at home on there own LAN??? that's pointless.

Posted by Rings
Digon

Re: personal use

I don't quite understand how you can consider helping others to be MORE personal than helping ONESELF? Instead you're making it sound like helping oneself is absolutely not personal use and instead commercial use. You're helping yourself for crying out loud. It's you. Personal by definition. Getting a file from my own desktop using my laptop is personal use, no matter where I am.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

This is stupid as I have stated many times: Only ONE PC at my work is marked & one PC on THE SAME network as well as my notebook on public WiFi have NEVER been marked as public usage, Is this just dumb luck??? As mentioned this renders TV virtually useless as WHO uses it at home on there own LAN??? that's pointless.


@Glassdub

Hi Glassdub, well come back !

(I hope that what you mention as "stupid" is not my replies to @Rings ... But if it was, never mind, I wont hate you for a so few thing.).

Yes, it was probably "just dumb luck", as same as some of those who really used at strict  "Personal use" rules were blocked...  it was unluck !

You say : "... WHO uses it at home on their own LAN ???" ... Me, my daugter, 2 of my sisters, my niece, my nephews, about 5 or 6 of my friends...  and I know a lot of others who do the same (but not with my help)... Is it pointless ? All these persons use it because they don't have a very good I.T. skill, and they sometimes need to be helped. Is it pointless ? For us, TV is very useful... and we use it exactly according to TV's charter. (that you maybe didn't read yet ?)

I must say that I quite don't understand that someones cannot understand this clear and explicit rule (once again I don't say that I agree with, but they are the owner's rules)... and they "don't understand"  just because it doesn't fit with the usage they would want for their own needs ! If I wanted to control remote my own home computing devices, from a public or professional environment (or in reverse way), I would know that's not allowed, free of charge, by TeamViewer... and I will look for another mean, as I couldn't afford a paying license. to do it. Or, if I tried to circumvent the owner's rules, I wouldn't complain to be blocked.

That's my understanding of "obvious".

Posted by Glassdub
Pentagon

Re: personal use

What Rings said its "commercial use" If PROFIT is made and PERSONAL if not & again, where is this "must use on your personal LAN" written in law??? Seems to be just subjectively implied.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:

I don't quite understand how you can consider helping others to be MORE personal than helping ONESELF? Instead you're making it sound like helping oneself is absolutely not personal use and instead commercial use. You're helping yourself for crying out loud. It's you. Personal by definition. Getting a file from my own desktop using my laptop is personal use, no matter where I am.


@Rings

I'm afraid you misunderstood me. I don't mean that to help others is MORE than helping oneself... once again I just can repete we are allowed to "help ourselves", if we don't do it from, or to, a corporate network. And, once again, I don't say that I agree with that rule but ...etc. (you know "dad" already).

But, so that being more explicit, the notion of "helping others" means those who have an I.T. or computing usage problem that they can't solve by themselves, because of lacking of knowledge... To "help" oneself, in the way you and others do it, means to have a convenient way to control remote your own devices (and it's generally from a professional environment to your home. Otherwise, from local private network to local private network, it shouldn't be considered as "Professional use").

So, "helping others" implies a notion of altruism... While "helping yourself" could be personal convenience, almost "selfishness".

If you want to go any further, I would suggest you to complain to "dad" and tell "him" that his rules are unfair. Maybe will "he" listen to you ?

Posted by Glassdub
Pentagon

Re: personal use

I really also doubt that it is written in the TOS that altruism gives one a free pass, subjective implication again.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

What Rings said its "commercial use" If PROFIT is made and PERSONAL if not & again, where is this "must use on your personal LAN" written in law??? Seems to be just subjectively implied.


@Glassdub

"where is this "must use on your personal LAN" written in law???

Great !... You are just pointing out the real problem... It's a big misunderstanding. The TeamViewer's charter has nothing to do with "law"... They are just "TeamViewer rules"... The product is basically  paying. TeamViewer isn't a charity organization and needs to make money (I think, I hope, that you have the least of idea of the cost to develop and maintain such a product, as same as the servers center). This is paid by the paying users, and fully in accordance with commercial laws.

Luckily, at the same time, its managers allow its free use, but in certain conditions. That's "dad's rules in dad's house"... I hope you are aware that millions of "Personal users" keeping connected a whole day without paying has a cost for any computing company. (If you really can't imagine that cost, at least you can start to get informed about... maybe you'll get dizzy ? Get ready to type lot of numbers). To be "kind" (and also businesman of course) doesn't mean to accept to lose money.

So, instead of thinking this probleme "upside down", we better to see its correct side... and being happy that we still can use this product free of charge, but just in TeamViewer rules.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I really also doubt that it is written in the TOS that altruism gives one a free pass, subjective implication again.


@Glassdub

Please do not take my sentences out of context for your convenience only (since you seem to be a paragon of objectivity). My main meaning was, and it's still, "not from or to a professional corporate network"... this is what "gives one a free pass" !

About "helping others" (altruism) and the "subjective implication", I let you read the KB of TeamViewer, I just give you a short part, as the below image,... of TeamViewer "subjectivity".(it's not mine)

TV-charter's 'Subjectivty'.png

 

Posted by waces
Trigon

Re: personal use

Well, you don’t understand how networks work. What do you mean personal lan? There is no such thing. As it’s a remote tool it must works between various lans. Based on your example, if i need to access a file on my laptop from my pc its at least two lans (one where my laptop is and the ither where my pc is nany miles and countries away).
You cannot determine the usage by networks (especially if one or both machines connects to different vpns)
Posted by Rings
Digon

Re: personal use

Okay, using teamviewer with friends and family without any financial compensation is considered as personal use. My desktop is actually my father's. I want to remote into it to get a file that I need instead of asking my father to get it for me. I'm not getting financially compensated for this. So my use case definitely qualifies as personal use.

 

Even if it was my own PC, I'm still not getting financially compensated in the slightest. So I don't see the problem.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:

Okay, using teamviewer with friends and family without any financial compensation is considered as personal use. My desktop is actually my father's. I want to remote into it to get a file that I need instead of asking my father to get it for me. I'm not getting financially compensated for this. So my use case definitely qualifies as personal use.

Even if it was my own PC, I'm still not getting financially compensated in the slightest. So I don't see the problem.


 @Rings

If I guessed that you'll read only what is in bold characters, I would have erased it.

Can you read what does TeamViewer mean by "help" ... family and friends ? So, OK, the case you mention (your dad's laptop) is "Personal use" indeed... unless you control remote it from a professional corporate network.

@waces and @Rings

Eventhough I wouldn't understand how network works, that wouldn't change TeamViewer rules (not mine)... let you see what these rules are about using it via other kind of networks but  home private one

It's another short part of TeamViewer KB.

TeamViewer_Commercial use-2.JPG

Posted by waces
Trigon

Re: personal use

That’s regular **bleep**. Tw cannot determine a networ as private or non private. There is no auch a thing.
It can be devided by usage (they also can’t do this) but no way they can identify a network in such a way. Let me say an example. I’ve gotmy home network used by me, payed by me. As per tw it’s a private network. Still a private network if i connect to my companys o365 portal and answers email and get paid for it. The network is the same, but the usage become business. Or i connect to my private vpn and as per tw it become business even its still private.

Long story short tw doesn’t have any serious algorythm behind the business use notifications. Never had and never will have.
Posted by Andre75
Pentagon

Re: personal use


@waces wrote:
That’s regular **bleep**. Tw cannot determine a networ as private or non private. There is no auch a thing.
It can be devided by usage (they also can’t do this) but no way they can identify a network in such a way. Let me say an example. I’ve gotmy home network used by me, payed by me. As per tw it’s a private network. Still a private network if i connect to my companys o365 portal and answers email and get paid for it. The network is the same, but the usage become business. Or i connect to my private vpn and as per tw it become business even its still private.

Long story short tw doesn’t have any serious algorythm behind the business use notifications. Never had and never will have.

@waces

Hi,

I do believe what you say "they don't have any serious algorithm" to discriminae between "Professional" and "Private"... that's why so many "Personal users" (free users) were falgged, then blocked !... At least, TeamViewer tried it. It seems that now they gave up, because it was a big mess... So, that's not my topic... I just get exhausted to explain to @Rings and @Glassdub that TeamViewer asks its free users to play fair... TV has a  charter with rules ("fair", "coherent" or not is another question), and they both weren't following that rules. I believe that they did it in good faith... If you try to circumvent the rules of TV owners, you cannot complain to be blocked, that's all. The problem was that they didn't know these owner's rules (even, Glassdub made confusion with law), but when I told them, they thought I was a bit stupid and stubborn. I just told them (then showed them in pictures) that I didn't invent these rules (anyone can read them on TV's Knowledge Base). It never means that I agree with... But I agree to respect the owner's rules (not only TV's owner, but any owner when he expects that his rules are respected in his house).

Posted by ArunManuel
Photon

ID set as Private but still shows Trial Expired

My TeamViewer software kept displaying that my Trial period had expired. I used the Personal Verification form to request that my ID set to be private. I didnt get any response for it, so I used the form a second time to request that my ID be set to private. I received 2 emails saying that my ID had been set to Private. But on opening TeamViewer, it still shows that my Trial Expired and because  of this I am unable to connect using TeamViewer. I received both these mails on Nov 5. 2018. Kindly look into this and help me use TeamViewer with a Private ID.

Posted by waces
Trigon

Re: personal use

There are no valud rules to break. In 95% of the cases the users were only free users marked as policy violators without any proof (just like myself). No rules were broken.
The only problem with this that tw cannot proove anything. And the rulset in tw faq is simply a few words from someone who have zero technical knowledge. Those are words in random order with no meaning. Because of it those cannot be a foundation of any policies.
The affected users never tried to trick any policy or break anything, simply because those policies never existed. Tw cannot identify any of the requirements (like: machine cannot be used in home office. That’s simply idiotic sentence. A machine and its user can swap the usage between within a sec just based on browsing behaviors and tw has nothing to do with it. Or tw can be used for privat purposes meanwhil in a paralell process the user works for money. If its not related with tw access then tw has nothing to do with it)
Tw just wanted to get rid of the free users (successful part as lots of the ex-tw users moved to different, even betterproducts€ and move them to paid subscription (less successful part)

Noone against the rules and noone wants to break the on purpose. But for this need solud, well defined and valud ruleset. And if you punish someone you need to show the proof and the evindence of rule breaking behavior. Simply as that.
Posted by Glassdub
Pentagon

Re: personal use

"Home Office" usage implies PROFIT (or in the case of non profit "groups" the exchange of payment for services rendered), I am NOT making profit (getting paid) connecting to my home PC for business related to my job or private commerce, by the words of this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS) this is PERSONAL USAGE with zero monetary gain within the stated rules for personal use.
So please don't state that I'm breaking the rules unless you have something factual to back it up.

Posted by Den_LiteManager
Digon

Re: personal use

I can't work at Home now too, TV lock me after 5 minutes

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

"Home Office" usage implies PROFIT (or in the case of non profit "groups" the exchange of payment for services rendered), I am NOT making profit (getting paid) connecting to my home PC for business related to my job or private commerce, by the words of this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS) this is PERSONAL USAGE with zero monetary gain within the stated rules for personal use.
So please don't state that I'm breaking the rules unless you have something factual to back it up.


@Glassdub

You say : "... this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS"

They are !... but I will no longer waste my time to insert my screen shots of TeamViewer KB, that you obviously cannot read.

Just tell you "my story" (hope you'll read it attentively until the end) :

I am a drill rental company.
"Tartempion" is an amateur handyman. He needed a drill to work on wooden boards. I offered to lend him one of mine free of charge.
My drill can work with wood, metal, stone, concrete...
I just asked him not to use it for anything other than wood. I told him that if he wanted to drill metal or concrete, he would have to pay for it.
During his carpentry work, I saw that he had made holes in concrete walls with my drill.
I asked him to pay me. He protested by saying that I couldn't prove that he was making holes in the concrete with my drill.
(He was right, I didn't really see him drilling the walls, but I saw the holes, and I also saw that my drill and my concrete drills were much more used than if he had only drilled wood).
... He protested by denying that he was drilling concrete, or by saying that my rule was stupid and that I could not prove that he was not respecting it.
So I took my drill back from "Tartempion"!..... And I did the same for everyone I lent my other drills for free !..... Until they pay for all the uses they wanted to do with... or until they respect my free use rule again.

Those to whom I lend my drills neither care about the price I pay for when I buy them, nor the cost of their maintenance, nor to repair them when they are broken.
They just can feel frustration, and even "injustice", when I take back my belongings because they don't respect my rules of use.

I'm probably stupid and stubborn to ask people to respect my own rules when using for free what belongs to me ?????.....
(even if these rules seem incoherentt, unfair, irrelevant, random, or stupid, to those I ask to respect them... these are my owner's rules ! )

... Or, maybe they are the ones to whom I lend my drill for free, whom their frustration makes them see only their own convenience... but they never can see mine ???

* Once again, I don't say that I agree with TeamViewer free use's rules... I just mean that one cannot circumvent, or complain for the rules of any owner when he asks to repect those at free use... It just means loyal , honest... like we would like it is for oneselves... That's all !

And these owner's rules (whether they are incoherent, unfair, irrelevant, random, or stupid... ) are really written down on his "TOS", "FAQ", "KB", "Charter"... Just look for !

Posted by OldSurferDude
Trigon

Re: personal use

I decided to chime in, again, on the algorithm for determining personal use.  It will never achieve the goal of differentiating between "alturistic" and "profit motive".  I my case, I have received benefit and I will give 10% of the benefit I received.  here is "10% of gratitude" and a "10% kiss on the cheek", and where do I send 10% of the meal that was made for me?

My suggestion is a pay-for-feature business model.  Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo.  Put in advertising and have it removed for €5/mo.

OK, thanks for letting me vent, again.

Posted by Glassdub
Pentagon

Re: personal use

What a irrelevant convoluted & unrelated analogy, if you can't state how I broke the rules &/or used TV for commercial gain just go off on some unrelated tangent I guess, it dosn't change the nature of my TV usage as purely personal.

Posted by OldSurferDude
Trigon

Re: personal use

I don't think anyone, even those at TV, knows what the algorithm calls commercial or non-commercial.  I think I was whacked just because I have my own domain name.  Or I have more than x computers.

The point being is that we broke the rules of The Algorithm.  It's a mathmatical formula, created by an engineer and a CEO.  What would you expect from them?  Certainly not compassion.

This is the hand we're dealt.  Deal with it and move on.

 

Posted by Glassdub
Pentagon

Re: personal use

I was speaking of the stated rules & those who claimed I overstepped them when I clearly haven't as has been insinuated.

Posted by OldSurferDude
Trigon

Re: personal use

You're right, I did not make myself clear.  The stated rules and the algorithm are not in accordance.  Not even close.  

Posted by Andre75
Pentagon

Re: personal use


@OldSurferDude wrote:

I don't think anyone, even those at TV, knows what the algorithm calls commercial or non-commercial.  I think I was whacked just because I have my own domain name.  Or I have more than x computers.

The point being is that we broke the rules of The Algorithm.  It's a mindless mathmatical formula, created by an engineer at the direction of a bean counter.and a greedy CEO.  What would you expect from them?  Certainly not compassion.

This is the hand we're dealt.  Deal with it and move on.

 


@OldSurferDude

Of course, this algorithm can't really discriminate between what TeamViewer calls "Personal use" and "Professional use"... @waces is right and explains it clearly.

It only randomly targeted free users, and it blocked, randomly some of them for no real reason ! Sometimes "it" was right, sometimes "it" was wrong! (I said a long time ago that it was just a lottery).
It seems to have been introduced to push those who could feel "guilty" to pay for a license (those who felt suiting to the criteria for "Professional use", under the rules listed in TV's KB)...
The others, those who resisted either abandoned TeamViewer for another mean, or waited for the TV managers stop playing that lottery.
It seems to me that we are wasting our time trying to justify that we were not really "guilty", since no one was guilty !....
@Glassdub : Who is responsible for losing the lottery ? Especially when you don't know that you are playing it ?... (Is this analogy better suiting to your understanding of the "problem" ?)
But that wasn't the question ! Sorry that you can't understand what I'm trying to tell you about "Dad's rules in dad's house"... and persist to justify yourself for nothing for you would be "guilty" or not... And still insist to complain and "explain" that "Dad's rules" are unfair, or stupid (actually, just random)... as everybody knows and understood that already.

(* N.B. just saying that an analogy is irrelevant doesn't demonstrate its irrelevance. It more demonstrates that this analogy wasn't read or understood)

Posted by Andre75
Pentagon

Re: personal use


@OldSurferDude wrote:

I decided to chime in, again, on the algorithm for determining personal use.  It will never achieve the goal of differentiating between "alturistic" and "profit motive".  I my case, I have received benefit and I will give 10% of the benefit I received.  here is "10% of gratitude" and a "10% kiss on the cheek", and where do I send 10% of the meal that was made for me?

My suggestion is a pay-for-feature business model.  Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo.  Put in advertising and have it removed for €5/mo.

 


@OldSurferDude

"I decided to chime in, again, on the algorithm for determining personal use.  It will never achieve the goal of differentiating between "alturistic" and "profit motive". ... I'm afraid you're wasting yr time. It's actually impossible, and I'm sure that you know this.

"My suggestion is a pay-for-feature business model.  Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo.  Put in advertising and have it removed for €5/mo." ...
And I'm still afraid you're opening the "Pandora's box"... Moreover some will have some other features request or suggestions. (as for my personal case, it has a few interest if I'can't transfer files. But I don't need a chat -typing on the other "NotePad" is enough for me if necessary-  and I don't need voice call, nor keeping on a connected session for more than 15 mn to 120 mn... And I don't need to remote my own devices, as I only use it to help others... etc.)
But it's only my personal case, and if you ask to @Glassdub, he will tell you that he absolutely needs to remote his own other devices, from his work place, keeping on connection 24 hours/7 days... and to transfer files etc.).... And if you ask to another one, she/he will tell you that...

 

 

Posted by Glassdub
Pentagon

Re: personal use

I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.


@Glassdub

Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!

You say "it doesn't correspond to my situation..." ???  But you said 2 weeks ago : " I never got reset, it has been blocked on the same work pc for a good 2 months," ???  Maybe I don't understand well, but it seems you say that you are using TV from yr work (means "professional environment" at TV rules sense, even though it's  not your sense' )

OK, I've posted yet the "dad's rules" about using TV in professional environment (at TV rules sense, written in TV's KB... even though it's  neither your , nor my sense', ), so, I'll not post it again ... In its rules, TV asks you "not to use it from or to professional environment" !... I ask "those whom I lend my drill free of charge "not to use it for "drilling concrete" (unless they pay me for) !... but some did it without my permission and without paying for....  OK ???  Can you start to see the analogy ??? . If you still can't, I can rent a drill to you, with a large diameter concrete drill, that you could use at hammering your skull !

Just kidding !..  I've never been a drill rental company.

Posted by Glassdub
Pentagon

Re: personal use

“Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!”

Yeah, because it’s clear in THEIR TOS, I don’t give a **bleep** about YOUR Dads rules, I guess he should have spanked your more.

"What is considered commercial use?

Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions."

READ IT! Its right there in black & white.
I'm so sick of reiterating this point.

https://www.teamviewer.com/en/pricing/commercial-use/
"Connecting to your company PC or server from your home office"
IS NOT
"not to use it from or to professional environment"
Quit strawmanning their TOS (& my position BTW)
Connecting to work to work from home IS NOT the same as connecting to home (NOT Home Office) for PERSONAL USE.

Posted by Rings
Digon

Re: personal use

"Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions"

Money nor services in kind are involved when connecting to my own pc from a school connection. I could very well connect to my own pc using my phone's mobile hotspot. Just because I'm not connecting from my school's wi-fi, that magically transforms my use from commercial to personal? I don't think that's right. My use is personal through and through. I'd use Parsec and just say goodbye to teamviewer for good but unfortunately for me I already trust Teamviewer, and my trust is not so easily gained.

Posted by Glassdub
Pentagon

Re: personal use

School isn't mentioned but I tend to think this would fall under personal usage as in most cases you are not paid to go to school unless you live in one of those good socialist countries.

Posted by Rings
Digon

Re: personal use

Right? If anything, you're paying to go to school, so it's even farther from commercial use.

Posted by Glassdub
Pentagon

Re: personal use

Also, home offices tend to use business grade ISPs so that would be a detector of commercial use.

Posted by waces
Trigon

Re: personal use

Nope. Home office will use either only the providers ip just like in non-home use days or a vpn whic is not an indicator as vpns also frequently used for private purposes.
Also,if i use my machine for business purposes (like home office twice a week) and beside that use my private tw to access my private machine a few countries away to access a private file of mine how should it be handled as business use? Those two things (home office with no te involved and private tw usage) can live in paralell with no interaction to each other.
Or,another example,when i access my corporate mails on my private network with my private ip it won’t be business usage just because one tab in my browser access corporate resources (also,tw have nothing to do with it).
So,thats another example how tw _cannot_ differentiates non business amd business usage
Posted by Glassdub
Pentagon

Re: personal use

This is why its futile ultimately & sort of an honor system situation, probably why the warning nags were issued, which fine by me though connections do drop more now its not a huge deal to reconnect occasionally. Main point being I know in good conscience I am personally within the rules & not making a red cent from my usage, though others (not TV staff BTW) seem to erroneously insist otherwise.

Posted by georgeashby123
Electron

TeamViewer believes I use it commercially?

For some reason, TeamViewer seems to want me to pay, and says that my trial has expired. However, I only personally use teamviewer, to connect to my VDS for my college projects. I connect to my VDS using TeamViewer from home and from college. Why does teamviewer say my trial expired and why is it trying to charge me? Also, how do I fix this issue?

Posted by yasserhy
Photon

TeamViewer Showing a message that it is being used for work

Hello

Suddenly, TeamViewer started showing me that I am using the FREE version for work.

What I use it for is to connect to my Home PC from work to do personal stuff on my PC while I am at work.

The only thing that changed is that I got a new laptop at work temporarly and I installed teamviewer there for a while and both laptops (old and new) were active.

then i return the new laptop and continued working on the old one

now this message started showing up and i am unable to use TeamViewer properly anymore as i keep getting kickout of the session after 5 minutes

please help! i am not using this for work in any form as it is not allowed even if i wanted to. i cannot share any session with any vendor or cooworker as the policy does not allow it

this is for personal use only

Posted by runboris
Photon

Re: Can we please get a personal license option?

Maybe my voice will matter, maybe it won't; but I wholeheartedly agree. Other services have found huge success getting individuals to purchase lifetime subscriptions for anywhere between a Jackson to a Grant.
Posted by svkrob
Photon

Team viewer not free?

I downloaded this for personal use. I dont use it often but I do need to give access to a friend for me to fix some work. It only gives me a 3 day free trial and after that I need a license...is this how it works now or am I doing something wrong?

Posted by zjs2092
Photon

I am a personal free user,But now it's considered a business user.

I am a personal free user,I've been using Teamviewer for two years.But today it informed me that my PC and my phone were found for commercial use.This is a misunderstanding.I hope you can lift the blockade on my PC and restore it to a free personal user.

I am a personal free user.

Thank you.

Highlighted
Posted by richexperiences
Digon

Free version support

Don't get me wrong, I love the free version of TeamViewer muy Mom and I use on a weekly basis. I'm curiuous what others think about the fact that you can't get any real support. Yes, the community is okay for simple quesitons, but the if there is a workflow blocking issues that requires serious tech support, you a out of luck. I've left messages here for days with no response. I'd LOVE to pay for a single user license, but you can't do that. They have a one user one sesssion at a time, but that's for corprate users too. By that I mean the pricing is setup for businesses. [the price has been removed by a moderator] a year is *not* for personal users. No individual pays that much for a product like Teamviewer. I get that iut's valualbe but not that valuable. Maybe 150 max for a single person wanting to support their parents. I'd even pay [the price has been removed by a moderator] for support when I need it! Please let us give you money. 

So, back to my qestions, don't you all think that there should be a way for free users to actually get support? How are we expected to even consider upgrading toa paid account, if it were affordable, if we can't even get the free version to work! :)

Thanks. Asking for a friend.

Rich