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Posted by
Electron

Re: TeamViewer for personal use has become a joke

this has happened to me as well. so frustrating.. it doesnt even stay connected for 5 minutes. i started moving to google remote desktop, an extension for google chrome.

 

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@mikeyvt wrote:
I’m having the same issue being flagged as commercial use when I’ve only used it personally. Anyone find an alternative?

Good luck with that. They deleted all of the messages where I asked fro someone on here to share that info offline. They don'

t have the time to help, but they have the time to police this group and delete stuff. :-(

Dave

 

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@lanejones1 wrote:

I keep getting the same message stating.its commercial usage being detected but I've never used it for anything but personnel.  Is there a competitor that offers another solution? 


I'm working on my blogs in the ham radio, rcairplane, and e-tech groups to help them advertise this behavior. This has been going on a while, hundreds of message here about it, but no help from TV.

Dave

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Posted by
Photon

Is TeamViewer Usage For School Considered Commercial?

Hey I've been using TeamViewer for a couple years now to remote into my school computer when im at my apartment, I tried remotting in today but I got the message that "I've been using it for commercial use and one of the acounts needs to get a license". I was wondering is that considered commercial use? I love teamviewer and wouldn't mind paying for a license but do they have any rates for college students? **Please do not discuss price** just a little to high for me right now! 

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Posted by
Henagon

Team Viewer licence

Czech Republic ->

[translated by moderator using online translator]

Hi

When I want to connect to one of the computers under my ID **Please do not post email addresses** from my mobile device, the application says that this ID is probably used for commercial purposes and that the session will be terminated in 5 minutes. Then it even freezes for some time. What should I do? I use Teamviewer exclusively for private purposes.

Díky Michal

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke

Remember when **Third Party Product** started doing this? Turned into a real piece of junk to deal with as a hobbiest. TV was all over it, talking about how they were there for us. Now, look where they are, they've degraded to that same level.

Dave

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke


@WB4IUY wrote:

Remember when **Third Party Product** started doing this?


Hahahaha...Love how they edit and put **Third Party Product** in here any time we mention something else. TV, themselves, were a **Third Party Product** back when they were talking junk about their competitors. Now, they're acting exactly like the folks they were advertising against.

I'm on the most common platform out there, drop me a note at my user name with any info you might have for a solution.

Dave

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Posted by
Trigon

Re: license cancellation and refund request

Just curioius if you actually get a response from them. Several hundred people are messaging in another thread and they've left all them blowing in the wind.

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Posted by
Trigon

Re: TeamViewer for personal use has become a joke

Wow..I just spent some time over in many other threads in the community.. I knew TV had some issues here and there, but had now idea of all the problems people are having. Holy smokes.

Along with bugs, even paying customers complaining about support issues, and then lots of questions answered by TV people with the same canned response to go read in the Knowledge Base for their answer.

Guess I need to spend some time looking elsewhere for a solution. If the paying crowd are in a similar mess, there's probably not a good answer for us hobbist / personal users to be found here!

Dave

 

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Posted by
Henagon

Re: An interesting encounter...

That's exactly how I use TV, for a computer without a monitor.  Looks like I'll be switching to a different third party software as I no longer want to use this product after the botched up job they did with this tagging as commercial use policy. 

 

They must have had new management come in and ruin their company.  I know I'll never pay again for this dis-service

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Posted by
Henagon

Re: No response to free use/Commercial Use.

I tried uninstall and install 4 times 2 days ago to see if I could get it to work.  I also cleared the registry.  We tried to connect after I did all that work and would you believe it I found I was back up and running as a personal user.

Maybe coincidence or maybe someone at support finally did something.  i have heard from anyone but its good that my friend and i can communicate properly once more.

 

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Posted by
Henagon

about personel use

weeks ago i connected my friend pc then i got limit. when i connect my self pc 1 min later connection is out, 10 min later i can connect. personel use verification page not working pls help me. i cant send log file...

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Posted by Moderator Moderator
Moderator

Re: No response to free use/Commercial Use.

Hello @Phinley12 , @WB4IUY ,

thanks for posting in the Community, Welcome! :)

Please remember that there can be cases where TeamViewer incorrectly detects commercial use and limits your connectivity even though you don't violate the license conditions. Please fill out the form and our support team will help you further. This form is the only way to reset your ID.

For more information please read: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

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Posted by
Electron

Connecting to my home Computer

Why all of the sudden is connecting from my work computer to my home computer now considered a commerical usage? I've been using teamviewer since **third party product** switched there service around this way.

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Posted by
Henagon

Re: Teamviewer: Commercial use

The reason why you got that is not the device you are connecting to but, the network that you are on to connect to it.  It did not like my synagogue's network and it did not like the public library network.  You have to fill out a form on Teamview's website.

 

I want to know if they are going to add a feature to the software to allow it to show the status of the tickets.

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Posted by
Henagon

Re: You can't open a ticket, instead look at the first post i...

To the tech guys, is there a way to see the status of the tickets?

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Posted by
Digon

Commercial Usage

Hi there, 

I'm not sure how to open an issue thus I choose to ake here. 

I'm an academic Ph.D. candidate, and just received an alert about commercial usage. However, I'm now traveling in the university (with the wifi of eduroam) and I tried to connect my server in the lab (also another academic IP). My purpose is all about personal stuff and research stuff (I assume research is not part of commercial). Is there any way you can remove my alert since you can definitely check the range of IPs I used for both sides?

Best wishes, 

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Posted by
Photon

Re: Commercial Usage

Same... I only recently started getting Commercial Usage alerts after using the product for years on three personal laptops.  No business use at all.  Something is up.

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Posted by
Digon

Re: Commercial Usage

Same here.   Many years of use in my home.    I filled out one of the 'commerical use' feedback forms and received an email to follow up  here in the community forum.   
If I am posting this to the incorrect location please let me know.   Thanks in advance!  -Gerry

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Posted by
Digon

Re: Commercial Usage

Hi there,

Thanks for replying and sharing your situation!

May I know where you submit the form?

Best wishes,

 

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Posted by
Photon

Re: Commercial Usage

Same for me. Now I'm locked out of my server for 20 minutes because "immediate reconnects" are blocked without a license. This needs to get fixed ASAP.

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Posted by
Digon

Re: Commercial Usage

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

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Posted by
Electron

Re: Commercial Usage

I am also having this issue. I use TeamViewer excusing to help my elderly mother troubleshoot her laptop. This is only my second or third time using the app, and it won't allow me to connect. 

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Posted by
Henagon

tired of getting commercial usage when helping family members

tired of getting commercial usage when helping family members

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Posted by
Henagon

Re: No response to free use/Commercial Use.

The form does not work in either Chrome or IE, the field Affected TeamViewer ID populates itself with _______ and won't allow any input.

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Posted by
Photon

Bad password thinks commercial usage

It seems as though version 14 started blocking me. What I can determine seems like a bug in the software. If a bad password is entered causing a message the software from that point on thinks it is commercial use after the correct password is entered. Then it seems like it disconnects the machines within 2 minutes and puts you back into the loop of waiting for a timer. This essentially makes your product unusable.

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Posted by
Photon

Re: tired of getting commercial usage when helping family members

It is unfortunate that TeamViewer has somehow decided that I am a commercial user. Any examination of my connection history would show that I have used this to connect to only a small number of devices during the past few years.

I am a retired computer enthusiast with a number of computers in my household. One of those sits under a table and has no monitor, so TeamViewer had been very helpful to manage this box. Alas, it seams that will no longer be possible :(

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Posted by
Henagon

Re: No response to free use/Commercial Use.

That would be fine if someone actually replied to the form that says you try an resolve things in 7 days. It's been a month or longer now and nothing.

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Posted by
Henagon

This bad programm

after 5 minutes of use, the session ends. writes that commercial use is detected, but it’s not, fix it quickly
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Posted by
Digon

Re: Commercial Usage

I have no idea...

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Posted by
Digon

Re: 5 minute Limit

Thanks. I just used TV to help a friend set up a new laptop (he brought his old one to the Microsoft store to get Win10 fixed and they dropped the laptop so they gave him a new one, a very good one). That was yesterday, before that I hadn't used TV for months.

I'm at mom's where TV has been setup for years, I finally set it up for unattended and tried to dial in to my home computer and get told I am a commercial user.

Yeah, my **bleep** is a commercial user. TV9 will work fine, thanks for the tip. I just wish I interacted with more potential TV buyers so I could convey my experiences.

Regards.

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Posted by
Digon

Re: Commercial Usage

im still having this issue as well. i contacted support and they told me they fixed my account by marking it as free again, but i still get told commercial use is detected. so im stuck having to contact support again....super sad

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Posted by
Photon

Re: 5 minute Limit

[removed per Community Guidelines] I, too, used to recommend TV to family and friends (AND to business users for the paid version), but no more. (I ONLY work out of my home, three computers in three rooms, but I'm disabled, so sometimes it's easier to just dial in.  Buh-bye TV.)

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Posted by
Trigon

Re: 5 minute Limit

I tried **Third Party Product** and I like the option but I had once problem. You had to be on the remote computer to accept the request or give a request number (Can't remember the specifics). 

I may have been doing something wrong but that was my impression. I am using the softwared to contact a remote computer on my network in another room. 

As of today, TV still hasn't responded to any of my requests to fix this commercial joke.

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Posted by
Henagon

Re: Commercial Usage

I have signed a Teamviewer statement concerning commercial use stating that I only use Teamviewer to access my laptops at my summer and winter places. I monitor my heating and cooling systems and security systems. I have talked to your support people about this and they told me not to worry about the emails from Teamviewer stating I am using it for commercial use. Now Teamviewer will not even work as it kicks me out stating it is being used for commectial use. I am SUPER disappointed!!! I guess I will have to start using a different remote access program as you are leaving me with no alternitive.

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Posted by
Digon

Re: Commercial Usage

you are rich enough to own summer and winter places? and you dont just buy their service lol. thats like a smack in the face to them i bet

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Posted by
Photon

Personal usage

Hi,

My teamviewer says that it suspects that I have a Commercial connection and its not. How can I get this to disapear. I only connects between my own laptop and Stationary Computers

 

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Posted by
Trigon

Re: No response to free use/Commercial Use.


@QuietDad wrote:

That would be fine if someone actually replied to the form that says you try an resolve things in 7 days. It's been a month or longer now and nothing.


Been monthS here, many times I've sent it in, still nothing.

Dave

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Posted by
Trigon

Re: Commercial Usage


@tjhall1000 wrote:

im still having this issue as well. i contacted support and they told me they fixed my account by marking it as free again, but i still get told commercial use is detected. so im stuck having to contact support again....super sad


How do you conact support and actually get a resonse??

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Posted by
Trigon

Trial expired with only a free account.

One of my home computers with TeamViewer stopped working saying the trial has expired and I had to get a license. I never did a trial and I did install it correctly for Personal Non Commercial use only, but here it is. This is the same machine that somehow switched to insider builds a couple months ago, so I don't know what bugs it might have. I do know of the official instructions found Here, but I did install correctly.

I installed TV, but kept the settings. When I reinstalled, the installer defaulted to Personal Non-Commercial Use confirming that it was installed correctly, but it still said trial expired when I tried to connect.

Then I uninstalled one more time, but this time used the remove settings check box.

When reinstalling, I had to select Personal Non Commercial Use, and the install went smooth. And this time it works normally as Free with no indications of a trial.

I am trying to figure out what happened. I never did a trial, just like I never changed to insider builds. Will my TV start saying that my trial expired in 30 days or less and can I prevent it?

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Posted by
Trigon

Re: Commercial Usage


@gerrym52 wrote:

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team


  •  

@gerrym52 you have misunderstood their email to you. They are NOT telling you to use the community FORUM. They are saying you must use the FORM to get a reset.

https://www.teamviewer.com/reset

They have explained that we can no longer submit a support ticket or use the support email address to get a reset.

In the first post in this thread they explain the proper procedure. It also explicitly says:

Hint: Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

I just wanted to correct the record because it's not helpful for you to post that people should submit their requests here on the community FORUM. That is not going to get them reset.

I'm not claiming that the proper procedure of using the FORM works all the time, or that they'll even respond to it. But the FORM is still the correct procedure.

https://www.teamviewer.com/reset

 

Kse Dyna --
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Posted by
Henagon

Presentations close in about a minute

I am using TeamViewer 14 to remotely tutor my son on his engineering classes . My presentations stay open for less than a minute and gives me a window stating "team viewer session has timed out and will now close". I checked "extras-options-advanced' and set the "timing out inactive session" setting to 0 and later 8 hours but it still closes. What could be causing this?

Thanks!

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Posted by
Digon

Re: Commercial Usage

Thank you for setting me straight.  Yep, misread the response I received.   Would like to delete that post because it is NOT correct but don't seem to see a way to do that.     My apologies.   I'll see if I can find a way to delete it.   

Posted by
Digon

What a fiasco is this how you treat your paying customers as well Grace period

'Guilty until proven innocent' - seems to be the approach for Teamviewer with regard to the recent 'policy' of blocking use because of 'commercial use' -- as best I can tell just accessing my home machine from my work network, since I'm not doing anything commercial with it.

'Bait & switch' is another term that comes to mind -- I start using the product to occasionally access my home PC, and one day I'm shut off unilaterally.

How about a 30 day 'grace period' for personal users to fill out a form, or have our use audited before shutting off your tool? 

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Posted by
Photon

Re: Teamviewer usage on university

I am using my student email, and it still detected my use as "commercial" after forcing the upgrade to the newest version.

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Posted by
Electron

Teamviewer is booting me off the system saying I'm a commercial user when I'm a private user

I have only ever used Teamviewer for private use and never for commercial use. My account says my licence is free and there is no indication that my account is a commercial one. Yet when I try use teamviewer after 5 minutes it boots me off saying that commercial users can only use a session for 5 minutes. I am not a commercial user. Please, can I receive support to do something that I can freely use teamviewer as I have in the past for a session without getting booted off after 5 minutes? Thanks, Lisa
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Posted by
Henagon

Limits the session for non-commercial use

Hello.

I have been using TeeamViewer for a long time to help relatives with their computers remotely.
For almost a month now, TeeamViewer has been interrupting my session, although I use it for non-commercial purposes.
How can i change this? I do not have time to help anyone a few minutes before the session is interrupted.

Regards,
Gorsoun Robert

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Posted by
Henagon

Commercial Use Detected

Hello!
This summer I already have contacted you for helping me with this annoing restriction. Now problem is back. I try to connect to my work computer – and this dialog box appears saying 'Commercial Use Detected'. Please help me with that.

User: Amsterford

 

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially! FORM WORKED!

(See EDITs, below)

FORM WORKED! Problem solved for me. I hope the following will help someone.

I use TeamViewer Free in a non-commercial manner, just to connect to friends and family. I was getting the "suspected commercial use" pop-ups and followed the directions to submit a form for each ID I connect to. I submitted one form for each ID with an explanation that the 13 IDs are all non-commercial, friends and family. Same text on each form, listing all the IDs, but each form was entered for one of the 13 IDs.

A few days later, I tried to connect from one ID to each of the other 12 of my contacts. It worked for 11 of them. I resubmitted the form for the one that got the pop-up.

I never received any confirmation from TeamViewer, but I now do not get any pop-ups and I do not have the 5-minute limit. (I just tested and had a connection up for 8 minutes and was not disconnected.) So the process appears to be working.

Your mileage may vary, but the process worked for me.

-------------------------------

EDIT: 09-17-2019 ~13:30 - Spoke too soon. One machine gets commercial use message and refuses to connect for a period of time. I resubmitted the form and I will keep this post current. 

EDIT 09-17-2019 15:41 - All fixed. For about an hour I could not connect in consecutive sessions. I got a timeout period between session attempts to that machine. I did get logged on, finally, and stayed on for 45 minutes without interruption. When I tried again, I was connected, but it also sent me to a web page to buy a license. I tried again and, at this moment, I can connect with consecutive sessions and do not get sent to any web site. Did they act on my form submission so quickly? Is the problem fixed? It appears so.

EDIT 09-18-2019 09:55 - Back to being blocked for that one ID. I tried this morning, got the Commercial Use pop-up, then connected. Then on subsequent attempts, I get the "can't connect until xx:xx time" (about 6 minutes) message. All other IDs work perfectly. Not sure why that one ID seems to be hard to fix. I will not submit a new form for the next few days to see if this clears.

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Posted by
Henagon

Flagged for Commercial Use

Recently flagged for using the software commercially. I have teamviewer installed on 3 computers, all mine. I have logged in with my account on each to remote access throughout the day. I only connect every couple of days for a few minutes at a time. 

 

How can I get this flag removed? I now can only connect for 1 minute every 12 minutes.