TeamViewer thinks Iโ€™m using the software commercially!

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Posted by
Trigon

Re: PROBLEM TEAMVIEWER


@Michaelweb93 wrote:

Hello,
I have a MAC and I have updated my TeamViewer to the latest version.
But now for free as a private individual nothing works and only for "commercial use".
How do I get private use?

Thanks is urgent and regards.


Michael


Well it took quite some time go get back to being non-commercial. One must fill out a declaration (and sign it) that confirms you are not a commercial user. All this is a pain in the nether sides and whether all this helps is also questionable. I am now trying out **Third Party Product** -- so far that is free. I understand that Teamviewer must make money and I would buy a one-off price for TeamViewer for non-commercial usage....if not too expensive.. But the current commercial or not detection does not work well - if at all.Teamviewer need to address this, assuming it is now a company policy to make life difficult for non-payers.

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Posted by
Henagon

Re: OSX Catalina - Session Timeout within a minute of use

Hey @Sapass -

Nope, it says "Free License (Non-Commercial Use)" at the top of my TV window, so it is not that. Something else is happening here causing sessions to just close after 1 minute.

Thanks

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Posted by
Electron

Re: PROBLEM TEAMVIEWER

Hello,
thanks for your answer.
But where should I go to sign?

Thank you and greetings.


Michael

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Posted by
Neutron

I was classified as a business account by mistake

When activating my machine on my user I was classified as a business user, but I use TeamViewer only to access my other machine when I'm traveling - and I don't use it for commercial purposes or user support - how do I solve this problem?

I've tried reinstalling the software but it didn't work and I looked on the site here in Brazil and I'm only aware that ChatBot doesn't solve my problem ...

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

This happens usually when I run Teamviewer from my computer at work to connect to my computer at home. It's personal use, nothing to do with my work, but since it's an enterprize environment and network, I can understand the confusion.

What bothers me is that it's now spread to use from my mobile phone as well and even when I use a private computer in my own house to connect to another private computer in my own home.

Have had this issue for months now and not gotten any response from TeamViewer, despite having had a registered license for 5+ years now. I am not willing to pay [The price has been removed in accordance with the community guidelines.] for this service so if I can't find a solution to this I'll have to switch to another, inferior, product.

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Posted by
Henagon

Could not connect to partner

Hi,

Does anyone know whywhen i'm trying to connect to a mobile device it is showing that i need business/company licence,despite the fact that i have just 3-4 devices saved on my TeamViewer acount with auto access granted?

Thank you!

pic-01.JPG

 

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Posted by
Henagon

Your license limits the maximum session duration to a partner, immediate reconnects are blocked....

To the TeamViewer staff members,
Dear,

After several years of usage of TeamViewer (free license), I got suddenly the message that I use or my partner uses the TeamViewer in a commercially way. Please solve my problem.

Andrei

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Posted by
Electron

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

you decided to disable all ????????????????????
what is the problem with this team viewer ????????????
I go once a month ---- THIS IS A COMMERCE ???????????????????????????????????????? ?????????????????????????????????????? ???????

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Posted by
Photon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Same problem. Once I've connected to my personal computer from work network and now I'm  disconnected  from any network after 15 seconds of usage (probably a bug) with 15 minutes of timeout.

Looks like my account was generally marked as commercial. Cannot find any options to resolve this misunderstanding.

I know that Free accounts is not a priority users for Team Viewer, but such behavior literally pushes to migrate to other solutions. Is that the purpose you trying to aim?

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Posted by
Henagon

Re: I was classified as a business account by mistake

Dear Sirs,
From some months ago till now every time I start Team Viewer a box appears saying this software is free for personal use only and I will be able to be connected for 5 minutes only... Why is this happening? I didn't do any change in the way I use it, so why did this started to happen in the first place?
My use of Team Viewer since the beginning is the same - personal use only!!! I help my parents with their PC's and laptops, and my own desktop PC's. Nothing professional, only private!
How can I prove this in order to be able to keep using it as always did before that box started to show up?
Would be very grateful if you could review this situation and make my plan free for personal use only again. 
Tks in advance
 
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Posted by
Henagon

Connection keeps timing out.

I am trying to use Free Teamviewer to assist friends and family with setting up addons for World of Warcraft and every time that I connect to one of them to try and do so I get disconnected with a timeout message after 30 seconds. This issue makes it impossible to help anyone since I cannot stay connected long enough to help them. How can I fix this issue?  

Thanks in advance.

Michael M

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Posted by
Henagon

I have a problem with license when using TeamViever in home

Hello!

I have several PCs at my friends home and at my home

Computers work autonomously, for example, mining or parsing.

Sometimes I need to remotely check and fix the process on PC

Often there is a problem with the license.

I do not have a company, this is a home project.

Can I solve the problem with the license and use the free version?

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Posted by
Photon

Commercial Use

I can not use TeamViewer freely when trying, the session is closed I am not a computer scientist does not conduct any activity

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Posted by
Photon

Used my private teamviewer account on a company machine

Hi

I accidentally logged into my private teamviewer account on a corporate machine and now I can't have sustained sessions for private use because corporate use has been detected. I have logged into the corporate account now, so I can use the corporate account without issues, but my private account is now treated as corporate user without license.

How do I "reset" my private account to its free status? I have already deleted the corporate machine from My Computers on my private account.

 

Thanks!

 

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Posted by
Henagon

Two team viewer id's (on my mac and my pc) Teamviewer thinks one is free and other commercial -Both under same account

Hello there. Some weeks ago I send a request via the form to teamviewer company because I had the usual problem of suspected commercial use. Thankfully, the company replied and declared my PC account, free non commercial.

At that point I was happy but after a few hours I discovered that my other computer, a MacBook (which of course is registered under the same account/password I use for teamviewer), had a different ID and it started to suspect commercial use and dropped the connection.

I don't understand. Isn't teamviewer system able to see that both computers are under the same free account holder?

Do I have to send a new free use teamviewer form the company?

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Posted by
Digon

TeamViewer support is not answering more than 2 weeks

Hello!

I've fileed the form complainting of wrong suspection of commercial use more than 2 weeks ago, but still didn't get the answer to my email. Could you help please? The email is the same as in my account

Thanks in advance

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Posted by
Trigon

Re: Commercial use suspected pop-up message

Tried twice over the years to use TV for purely none gain, but as everyone else suggests we get hounded to subscribe at ridiculous monthly costs. I'm sure even some of us who "like to help family" would be willing to pay a "nominal" fee per month to support friends and family for the solid access that TV offers.  Failure to consider this will ultimately  mean that more people will resort to using competitors like **Third Party Product** which while not as smooth as TV works most of the time flawlessly, just slightly differently..

OK so TV doesn't give a monkeys and as to asking for them to review my usage< i wasted my time even tryin. Over 2 weeks later and still no response as expected both based on previous attempts and on more recent complaints online. I'm not a business person in any way shape etc, but I cannot understand how your business model works when the majority of people who expect this app to be free then get screwed over after getting used to using it, after being told you can use it if you're not a business deserve to be treated in such a cavalier way.  I have used TV for probably 5 years off and on as I still consider it to be a solid performer, but, for my limited needs will have to seriously consider reverting to **Third Party Product**, which, from my experience, means that, giving TV a wide berth for a few months then gives me some respite in using TV again down the line.  But like a failed relationship how many times will one return to said failed relationship?!!  Love the product , hate the **bleep** behind it.

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Posted by
Trigon

Re: Commercial use suspected pop-up message

What's that?

Ah I worked it out.  Might be of use but no android app, I like to access my home pc from my phone from time to time.

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Posted by
Trigon

Re: TeamViewer support is not answering more than 2 weeks

Me neither

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Posted by
Electron

Re: "Suspicion of Commercial Use" algorithm: how does it work?

There should't be a 'low priced personal solution'. That's the whole point of 'free for personal use'...

Happened to me three times now, even though I actually only use it for school. (I study IT)
I don't even use it that often...

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Posted by
Digon

Re: TeamViewer support is not answering more than 2 weeks

Still no answer here nor on email.

Could some of moderators answer please?

@Esther @JeanK @apapakostas @JoshP @Nadin1 

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Posted by
Electron

Action Required: Teamviewer thinks I'm using it commercially

I haven't used TeamViewer to connect from my personal laptop to my Desktop in month or so, and now its booting me after a min or 2 and says im using it commercially.  

Both devices are not part of a company, personally owned.

How do we get this unflagged as commercial ?

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Posted by
Electron

Re: Action Required: Teamviewer thinks I'm using it commercially

Same problem here... I need it to help my grandmother, and now it is a pain in the **bleep**... ยฌยฌ"

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Posted by
Proton

Re: Action Required: Teamviewer thinks I'm using it commercially

Same here I'm getting very annoyed with Team Viewer this past month. It has been great for 6 or 7 years but all of a sudden it keeps giving me that Comercial use detected popup. I use it to connect to my gaming\Media\Plex rig to download anew movie to Plex Acc. when Im at my Dads house and that it.

 

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Posted by
Proton

Re: Action Required: Teamviewer thinks I'm using it commercially

You need to fill out a form online to have it reset. Ive done it but it didnt help much. Hence why I am BACK to find a Support Team Member to try and fix it for good hopefully or Im going to find another Remote desktop service.

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Posted by
Henagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I filled out and submitted a "Declaration of Private Use" form two months ago and have not heard anything since.  What are my options now?

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Find alternative, give up wasting your time with this, as good as it is, it's all a sham, they say it's free but clip your wings as quick as they can. I've applied on numerous occasions over the last few years **bleep** have never had any replies.  Their free use is a crock of you know what.

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Posted by
Henagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I have found Windows 10 comes with a nice app called "Quick Assist".  At work we've switched to **Third Party Product**.  For always on access, **Third Party Product** seems to work well.  Some of my older friends still use TeamViewer, hence my hope to have it restored.  Oh well, you're probably right.

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I can recommend **third party product**. I, too, do not Understand TeamViewers current sub-optimal strategy. If they need money then charge, then all fee, but stop this blocking policy and reply to emails and reduce immensely the delay when one submit the "Private use declaration form"- I wonder if Teamviewer has a new management and they caused this unnecessary upheaval? I wonder if the Teamviewer Team actually look at these comments. I would never use **third party product** for remote control- they a data collectors.

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

What was the **third party product** or has this been censored?

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Bonzadpg, I'm gonna give **third party product**

Think I may have tried it in the past, but still no Android support which would be great for when I am away from home as I tend to rely on tablet or phone rather than laptop PC.  I have also asked to be notified when their Android beta becomes available

Update.

Have installed it now, looks nearly as good as TeamViewer just doesn't list my current PC's as good as TV.  Definitely good enough for my needs though.

Thanks again

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Posted by
Henagon

Teamviewer Commercial Use Detected - Mac to Windows only

As I have now become thoroughly annoyed with the lack of response from TV on the topic, I am posting here with a low expectation of a resolution (based on the sheer volume of other unanswered posts on the same topic).  I am part of the "playing by the rules" community of users who use the free software for it's intended purpose, to support my family.  For the third time, I am dealing with the "commercial use detected" nonsense and my sessions are cut at 5min. 

 - Only happens when I connect from my MacBook or iMac to a Windows machine

- Mac to iMac works fine (so far)

- Windows to Windows works fine (so far)

I have now opened 3 tickets over the last 4 weeks and have not received a single response on the subject.  Called support today and they told me the ONLY way to get support on the free product is through the web form..... that goes unanswered.  #businessmodelfail. Why offer a product if you cannot use it within the restrictions you yourself set on it?

I am hoping someone here has found a DIY fix for this as this is excruciatingly aggravating.  I am 20yr veteran of IT and I know what the difference is between personal and commercial use.  With that comes a general disdain for technology that does not work.

Interesting side note, when I asked the support person how they detect commercial use, she was not able to give me a direct answer but said its at least partly related to the internet connection I am connecting from.  In other words, if I go to a coffee shop, it will detect the coffee shop internet and flag me.  It goes the same for airports, hotels, free wifi hotspots, your ISP's internet connection, LTE personal hotspots, and practically EVERY other place you can connect from!  She said its for "home to home" connections.. .which doesnt work either!

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Posted by
Electron

Re: Problem with Free license

I was using 14.x and tried connecting to a friend who was 15.x - it told me that upgrade is needed.  My 14 was installed as "Personal" - but I believe that when the in-place upgrade came down it was "Commercial."  I removed TV (and settings) and reloaded - making  sure to pick Personal and my issue was resolved...

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Posted by
Trigon

Re: Problem with Free license

I had updated and still got classified as a commercial user. Perhaps if you wait for a while it may happen to you
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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

[removed per Community Guidelines]

Np Android apps but great for possibly what a lot of of use it for on windows PC's ... for now at least...

The fact that Tv block any unwanted links to 3rd party software suggests they're  worried we'll all defect.  **bleep** right, as good as TV is when it's free, if you continue to ignore us, we'll do just that and regardless of whether it's on TV forums or not we'll strive to meet our most basic needs.  So TV managers either just scrap the free aspect or come up with a more workable compromise.  How much would you make if you asked all of us free users to pay ยฃ1 a month? Surely you can monitor useage to a degree whereyou can truly assess business use as opposed to personal use...??? I know it sounds stingy but I'd pay ยฃ1 or $1 a month for an arbitrary amount of access. But it would have to be something not too ridiculous...Say 1 hour per day free what's that worth?  Plus that might encourage users to log off more, I sometimes forget to do this ... oops. 

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

My suggest was not "censored" when I suggest using "Remote Assistant" from ***Third party product*** Not quite as good as TeamViewer but excellent to work with. @TeamViewer: Wake and and take action -- you are about to lose customers.

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

@Bonzadog  lol, it has been censored again, the email I got notifying me had the **Third Party Product** references but your last message on here had been censored.


@Bonzadog wrote:

My suggest was not "censored" when I suggest using "Remote Assistant" from ***Third party product*** Not quite as good as TeamViewer but excellent to work with. @TeamViewer: Wake and and take action -- you are about to lose customers.


 

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Posted by
Henagon

Re: Trial version expired and switching back to the free version

Hi I am having the same problem somehow  I can't go back to free

TV.jpg

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

they're definitely losing customers, but they don't really seem to care. I tried to push a solution here for a short time, but Teamviewer (as a stock corporation) is clearly not willing to do so... and now offers me a 10% discount - after they don't suspect a commercial use anymore but definitely found a commercial use. I haven't worked for about 5 years and only use computers for my private purposes - no doubt possible. Meanwhile I use Windows own remote capabilities or other products. From time to time I try Teamviewer... so far unsuccessfully, except an "Insider"-Update last week.

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Posted by
Henagon

Flagged for commecial use; not my fault

On December 11, 2019, my mother's computer was accessed by scammers in India, who gained access to her computer.

She called me, and I connected with TeamViewer, which I use to help friends and family. The scammers were still actively exploring her computer, so I shut it down immediately. I later repaired the damage that they had done.

However, afterward when I reconnected to her computer, or others, with TeamViewer, it appears that my ID, and possibly hers, have been flagged for commercial use.

This was not my fault. The mistake was hers; I only tried to help.

 I have made a submission to the TeamViewer website, but my ID remains locked. 

My pattern of usage is far to scarce for this be a "commercial" problem.

How can I correct this?

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Posted by
Trigon

Re: Flagged for commecial use; not my fault

The only way to correct this is to print out the TV Form in which you declare that you are a non-commercial user. You will need to do this for every ID you access. Then you wait and wait and wait until TV changes your status. There are alternative "Remote Assistant" available which are not quite as good as TV but are acceptable. TV is losing a LOT of sympathy for this action.
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Posted by
Henagon

What is wrong with TeamViewer?

I've asked multiple times for non-commercial use.

It seems like Teamviewer has no people at work under the teamviewer trademark as nothing ever happens.

After connection establihed program promises 5 minutes online time after killing the connection, but actually timer is set for 30 seconds instead of 5 minutes. This is something very fun!

I am not a big fan of Teamviewer anyway, but you would think the teamviewer could even program its programs properly, I mean - this is quite pathetic to even force customers to write these problems here. Very pathetic service in overall.

Also it seems that being an potential customer doesn't mark anything. Even though we have many licences under corporation, but not very long anymore.

Also, what is wrong with the post feature? "There was an error while attempting to post your message. Try again in a few minutes." are these the new features you were talking about?

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Posted by
Henagon

Sent Id reset no reply

So I got a commercial use detected a while ago. I submitted a ticket and they said they had reset my ID to free user. Since then it still says Commercial use detected and shuts down my teamviewer. I have submitted 2 more tickets with zero response after that.  

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Posted by
Henagon

Re: Flagged for commecial use; not my fault

Okay, thank you for this reply. I will submit for each ID.

~W~

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Posted by
Trigon

Re: Flagged for commecial use; not my fault


@waynrayn wrote:

Okay, thank you for this reply. I will submit for each ID.

~W~


Let us know as and when you get a reply, if, you get one that is.

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Posted by
Electron

Action required: TeamViewer is being used commercially by you or your connected partner

I get this message every single time I use the service. I use TeamViewer on 4 devices at home, nothing to do with work, I'm not even in a job right now! What's even more frustrating is not being able to talk to someone directly about this, no service desk, no chat help, only a LOT of posts about the same issue and no answers.


TeamViewer accusation.JPG

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Posted by
Digon

Four week delay for Commercial Use review

It has been four weeks singe I asked for a review of my usage, to reset to free status. Other users have had extended delays. Do you really exist?

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Posted by
Digon

Teamviewer 15 and Teamviewer Host 15 license

Hi all,

I would like to know if my company computer is installed with Teamviewer Host 15 and  I remote in to the the company pc using Teamviewer 15 personal ( free ) edition from home computer. Will that infringe any license?

 

Posted by Moderator Moderator
Moderator

Re: Teamviewer 15 and Teamviewer Host 15 license

Hello @SAA,

Thank you for your message.

Indeed, connecting from a free version into a computer with a professional license will infrige the conditions of private use. ๐Ÿ™ˆ

You will find all the information you need in our Knowledge Base article here: How exactly is "personal use" defined?

I hope this could help. If not, do not hesitate to ask your questions here. โœŒ

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
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4 Replies
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Posted by Closed account
Not applicable

Is allowing a company to provide me with support considered commercial?

A company that makes computer routers wants to debug my router by setting up a Team Viewer meeting/support session. They want me to initiate the Team Viewer meeting and share my screen with them.

I use Team Viewer only for personal reasons under the free, non-commercial license. I don't know whether the router company pays for Team Viewer or not. I was warned once before for suspected commercial use (because I connected to my home computer from a hotel while I was on vacation, which is apparently considered "commercial" because the hotel is a commercial establishment, or something like that) and don't want to be flagged for commercial use again.

My questions are: Is it acceptable personal/non-commercial use if I allow a commercial company to provide me with support for my personal computer router over Team Viewer? Does it matter whether I initiate the connection or they do? Does it matter whether the router company holds a paid Team Viewer license or not (and if so, how do I confirm their status)?