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Posted by skyspy007
Henagon

Re: TeamViewer thinks I’m using the software commercially!

NOT SOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Astaraelx
Electron

Re: TeamViewer thinks I’m using the software commercially!

I've been using teamviewer for years to access my personal machine  for non commercial use. As I do access it from my workplace, I thought it was fair enough that I received the warning and immediately filled out the proper form to get my licence changed back to the free one so I don't have this 90 second limit on connection.

I logged my request 30 days ago now, and I'm still stuck with the limited connection. Multiple colleagues who use it for the same reasons as me from the same network have since been unlocked, most within a week or two.

Why is mine taking so long, and now over the 30 day advised limit?

thanks,

Posted by skyspy007
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Good day Astaralex, I am pretty annoyed with them, i have been using the TV for years also, i am disabled and all of a sudden getting this nonsense of using it commercial. What can we do to get rid of this message, i have un-installed, registered with a new name and different email address and stil getting this message. Hope they do something about it. It is typical of the IT penpushers sitting and looking for someone to annoy!!!
Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Unlike many others here, I can't blame them for dealing with their own software the way they want to. However, I think that the incredibly poor customer service is shocking – especially for a German company which I would have thought would have had a little more empathy and also pride in how they treat people

I'm sure that it is useless trying to reregister or reinstall or use different email addresses. I think that the unique identity number is tied into the machine number of your computer and you would have to find a way of changing or disguising the machine number and then reregistering under an unknown email address – and that might do it.

Alternatively of course, get a new computer.

It would simply be nice if TeamViewer would communicate with people. I don't think that is too unreasonable.
Highlighted
Posted by Bankfodder
Trigon

Re: Commercial use


@ot4ku wrote:

You should look into sueing TeamViewer. They promise free for non-comercial use as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it. 



Sorry, but I think that this is an absurd suggestion.

There is no basis for suing here. I don't see that this company has made any binding promises to anyone which would then put them under obligation to anyone.

Good manners is a completely different matter though. Some communication with customers and updates as to what is happening would be very helpful and would be normal customer service for most companies

1 Reply
Posted by Closed account
Not applicable

Re: Commercial use

Agreed Bankfodder.
Posted by Jbib
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi Bankfodder

Unpleasant business decision for money, this problem will never be fixed !
[comment removed per Community Guidelines - #9 - Sales/solicitation policy]
Jbib

Posted by joggs
Henagon

Re: TeamViewer thinks I’m using the software commercially!

The support team should be back at work as germany totally **bleep** and are out of this world cup in soccer...

Posted by matrixebiz
Digon

Drops connection after 30 seconds

Hello, my computer says I have a 5 minute test of the software but it drops my connection after 30 seconds not 5 minutes. How do i fix this? Thanks

Posted by foufouner
Electron

Connexion bloquée

Bonjour
J'utilise teamVievwer pour prendre le contrôle de mon ordinateur personnel car je suis hospitalisé.J'ai toujours utilisé TeamViewer à des fin personnel et non commercial cependant depuis hier j'ai ce message !!
Capture d’écran 2018-07-02 à 13.07.18.png

pourquoi ?

Posted by foufouner
Electron

Re: Connexion bloquée


@Jbib wrote:

La direction de TeamViewer à décidé de se débarrasser des utilisateurs à titre privé et personnel qui utilisent leur produit à titre gratuit.
Tu peux leur demander de te rétablir comme utilisateur personnel mais ça mettra un certain temps ... il paraitrait au moins 2 mois, et s'ils veulent bien ?

Jbib


Pas cool ca !!

Cependant pour les alternative sous mac j'ai pas trouvé !

Posted by clanmcwood
Digon

Re: Drops connection after 30 seconds

Same with me the companmy is trying to scam people int buying their massivly over pricers product for those that would like to use their apparently FREE personal use licience its a joke 

if this was availible for like $10 a month i would buy it dfor personal use with less features 

I have applied for a so called personal licience wit tthier form but i have heard nothing and doubt I will as it is just am excuse to try and get people to pay the full corporate licince 

Will never recommend TV again to anyone as i am disusted with how the copmpany is acting

Posted by clanmcwood
Digon

Re: how to unblock my TeamViewer?

[comment removed per Community Guidelines - #6 - Just the facts, please]

Posted by lookslikelemona
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have this problem.

I really like Teamviewer and have been using it to support my daughter and parents as well as maintaining a couple of computers around my house - very useful as I broke my leg recently!

I have previously reccomended TV to my employers. I shan't be doing that again.

It appears to me that TV have been making a vast number of wrong calls in automatically and incorrectly detecting 'commercial' use on non-commercial accounts. So with that it mind I can no longer suggest that this is a reliable solution in a commercial context. This problem has affected me and my family but it would be worse if something similar affected a business.

Just in case it helps, as I have seen little in this thread about what may trigger this issue, in my case this is what occurred immediately before the ban hammer came down:

I used a hotspot on my mobile phone to connect through my usual Surface to my home media server. I forgot to close the hotspot on my phone and simply shut up the Surface.

When I returned home a couple of hours later I noticed that my hotspot was still active, my Surface was still connected to it and TV was still open. I closed it all down and switched to my laptop to connect again to the media server in my property.

I got the notice that commercial use was detected.

Since then, despite being promised 5 minutes of connection time, I get about 1 minute before it closes and then I'm unable to connect for 10-15 minutes. This makes all but tiny tasks impossible and I have been unable to assist my daughter with her homework (she often needs help with Photoshop and Office).

My guess it was the length of the connection, left idle through my hotspot that was flagged.

I've submitted logs, twice. The form submission has been acknowledged on both occasions and I've twice explained the situation at length. I'm now waiting on whatever happens next - although I'm deeply concerned I'm falling into the black hole so many others have descibed. I'm not really seeing anyone say "hey, I filled in the appeal form and everything got fixed".

As things stand, I've got to consider alternatives. There's pain in switching and I really don't want to. But as the window for a possible and uncertain resolution to this issue is so incredibly long I may well have to eat it up and somehow have my relatives install a different solution (I certainly couldn't do it for them inside the 60 second window I'm allowed and that's probably intentional).

Should that happen, TV have lost a fan and a potential customer and turn them from an ambassador to a vocal critic.

Posted by KunjanChauhan
Digon

Re: TeamViewer thinks I’m using the software commercially!

It is sad to say that after many years of happily using TeamViewer for personal use, for helping friends and family with occasional IT problems and for voluntary community work where every now and again we collaborate using TV, the software has now become unusable for me as well.

I struggle with repeated popups stating suspected commercial use and time limited connections that last less than the time to connect and handshake.  No they do not last 5 minutes!

[comment removed per Community Guidelines - #6 - Just the facts, please]

At this time, I too can no longer recommend "TV".

Posted by AngeloGomes
Digon

Bye Teamviewer...

I never own a cent with teamviewer... I did use  it to access my computers. Now, their algorithms said I've cheated, as private use.

I would like to purchase the license, but the price is non sense.

Ok, no problem.

 

[comment removed per Community Guidelines - #9 - Sales/solicitation policy] 

Thank you guys.. you did a wonderful job.

 

 

 

 

ANGELO
Posted by thduat
Henagon

Change Teamviewer version 13 Company to version Personal

Dear Support Teamviewer,
 
I use Teamview do support my friends
I have mistake setup Teamviewer version 11 Company on my laptop Win 8. And now this version has expired.
 
Please guide me change to version personal. I want use version Free.
Screenshot 2018-07-05 10.31.49.png
Posted by bazbsg
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

I've now been waiting for one month and two days. I haven't heard anything from my request and my Teamviewer is still useless as it is.
Posted by Thomy22
Henagon

Re: Change Teamviewer version 13 Company to version Personal

same Problem here

Posted by BDP
Henagon

licencia gratuita (uso no comercial)

Buenos dias

Seguramente hay algún post relacionado con lo que voy a  poner pero no sé ingles y me resulta muy complicado hacerme con toda la información que hay en community.

El problema es que en su día descargué la licencia gratuita para uso no comercial, valorando que se podía por los requisitos.

Desde hace algunos día me salta una ventana diciendo que han detectado que utilizo el programa para temas comerciales (que no es cierto) y que debo adquirir una licencia.

El programa lo utilizo exclusivamente para conectarme al ordenador del trabajo desde casa  (trabajar con documentos, consultar correo electrónico...) o cuando estoy fuera (un viaje de trabajo) pero no saco ningún beneficio económico por ello.

Espero poder resolver este tema o en su caso, la duda, por si interpreté mal las caracterisiticas.

Gracias

Posted by BIOSYS
Photon

Re: licencia gratuita (uso no comercial)

Me pasa exactamente lo mismo con la aplicacion de windows. Me dice que hay uso comercial y me interrumpe todas las conexiones. Sin embrago con la aplicacion de Android no tengo ese problema.

Soy tambien un usuario particular, no obtengo benecicio economico y solo lo uso para conectarme al PC de Casa o al Portatil y a mi telefono movil y tablet para mis cosas personales.

Posted by Nawak86
Henagon

Re: licencia gratuita (uso no comercial)

hello

i'm french and i have the same problem, i use teamviewer for my personnal use and help my friends or family can you help me support ?

 

Ty

Posted by 23Brian
Electron

Problem with license

Hi. Ever since about 1 month ago, I've had this problem with the license: whenever I try to connect with a computer (which is the only one I've ever used for remote control) a message appears telling me that I must buy a commercial license to continue using remote control, even though I only use it on two different computers at home for non-commercial purpose. Is there any way I can fix this?

I already tried unistalling and reinstalling TeamWiever on both computers and updating it to the latest version, but it didn't work.

 

Thanks in advance.

Posted by Reivilo47
Photon

non-commercial sessions interrupted after a few seconds

 
Posted by atkachuk95a
Neutron

Re: Problem with license

[comment removed per Community Guidelines - #6 - Just the facts, please]

Posted by tapok
Henagon

Commercial use detected

Houston! We have problems!!! I am not a company and I use your product solely for personal purposes (NOT COMMERCIAL) Why do they force me to pay (((? mujuice_grustnie_glaza.jpg

Posted by Vladimir_Orlov
Digon

Re: Commercial use detected

ExxxSmiley Sad((
VO
Posted by sergio-live
Digon

Re: Commercial use detected

ho lo stesso problema
Posted by GgBridge
Electron

Free License Limitation

Hello,
I do not use Teamviewer for commercial purposes but only to troubleshoot my friends or family members.
I am stuck after a few seconds.
Could you restore my connection, please?
Cordially thank you.
[ID removed by moderator]

Posted by lookslikelemona
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Update:

I received an email last night telling me that TeamViewer believe me!

(literally, thats what they said!)

So I'm back to a working personal use license again.

Bit of a blip.

Posted by davidpitt03
Digon

Re: TeamViewer thinks I’m using the software commercially!

I'm still waiting for my reply but even when/if I do get it, it will be too little too late.

Couldn't be without remote access so I have moved over [edited by Moderator]

 

. Would've happily paid TeamViewer money but they don't seem to want it. Maybe they've got enough, which would be a strange buisness model!

Teamviewer have lost out, i won't be using or recomending them again.

Posted by KunjanChauhan
Digon

Re: TeamViewer thinks I’m using the software commercially!

This is good news. Looks like they are reviewing usage manually.

Posted by webseodev
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hello everyone!
I am grateful for the long time of cooperation! I was approached by a free license. It's time to part. I'll buy a similar product for six years at the price of one year of TV. Best wishes and rest in peace.

Posted by Bogmore
Digon

Detected business use fix.

There is obviously a problem with the detection system, can you fix it or disable it for now?
I have a home network and use teamviewer to connect to a Laptop to control things like iTunes and some other things. I once connected via my android phone so I could buy a UK lottery ticket from Spain.

Over a week ago I had the "detected business use" popup, and by the way the "5 minutes" you say you can use is actually 1 minute,  I have contacted supoort via the form and now when I look at the form it says "Be aware that due to a large number of requests from our private users, answering your request may take up to 30 days. Please bear with us."

If a large number of people are having this problem doesn't it suggest that your detection system is returning far too many false positives?  I use 13.1.3629 and have done a full reinstall removing the settings.

Please fix this soon.

Posted by Fathi
Digon

Free License Limitation on Iphone

Hello

i have been useing teamviewer for many years Privat, and since last week i get msg that i use it for business but iam not i only use it for privat(my home pc, my laptop, my wifes laptop, my brothers pc and fathers pc)!!!!! and now iam limited 1 min connectionand 10min coldown..help me pls

Posted by owenegan
Digon

Re: TeamViewer thinks I’m using the software commercially!


@lookslikelemona wrote:

Update:

I received an email last night telling me that TeamViewer believe me!

(literally, thats what they said!)

So I'm back to a working personal use license again.

Bit of a blip.


How long did it take between your contacting them and their reply?

I saw a reference earlier in this thread about "up to 30 days" to resolve these issues.  It really feels like Teamviewer is more or less arbitrarily cutting off many of their long-time free users. 

The way they are doing this, with no warning, might be giving some insight into Teamviewer's business strategy as well as their business ethics, if that's not an oxymoron.  At least when LogMeIn did this a few years ago they had the balls to simply announce they were shutting down their free option. Maybe that's where we're headed here, but judging by the activity in this thread, the way they're doing it seems likely to be generating significant ill will toward the company.  That can't be good.

Of course, it could be a glitch in their commercial-use-detection algorithm, but I wouldn't bet on it...



Owen.

Posted by Fathi
Digon

Re: Free License Limitation on Iphone

no one?
Posted by Wkahil
Photon

why do I get a message saying that I'm using the application for commercial uses while I don't?!

why do I get a message saying that I'm using the application for commercial uses while I don't?!

Posted by jslay
Electron

Re: why do I get a message saying that I'm using the application for commercial uses while I don't?!

This is getting very annoying! I assume they are just trying to pester to get a license purchase.

Posted by hafeesh
Photon

Re: why do I get a message saying that I'm using the application for commercial uses while I don't?!

I also have the same problem 

Posted by Webkikr
Electron

Re: why do I get a message saying that I'm using the application for commercial uses while I don't?!

I'm suddenly getting this error as well.

I tried to connect to my son's computer to fix a driver issue and it terminated the connection after 30 seconds stating I was using the free version inside of a professional network.

This is ridiculous. 

Posted by liounite
Electron

Re: Commercial use suspected pop-up message

Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to anydesk because the policy of forced buying is starting to become very disturbing at teamviewer.

Posted by bazbsg
Trigon

Re: TeamViewer thinks I’m using the software commercially!

After waiting 33 days and then writing them an email to ask when this would be fixed, they replied to me that they had restored my personal use status. I checked it out and it's working again. One comment in the email might shed some light on this.

"Commercial use is every usage in a business environment. This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use"

I don't think that applies to me but I'm not 100% sure. I'm not sure how they detect if a PC is in an office or a school. Does it mean it one of the PCs is on a domain instead of a workgroup? That wouldn't necessarily mean commercial use. What if I am using it at work to check my personal email at home??? but if that's how they have redefined the word commercial then it's something to be aware of and careful about.

I notice that they censored one of my posts. So that means they are reading this forum. Would be nice if they also answered.
Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi Own

I didn't get an email, it just started working after more than 30 days. 

This is a very arrogant and condescending way of treating loyal users. Why does the management do this? They behave like seasoned drug pushers, giving free samples, and when you are hooked, they raise the prices. Or seen to many "Wall Street movies". "Greed is good". 

To quote one of the many comments of this behavior of top management:
"The behavior is so bad I have just recommended to three of my customer who DO use team viewer commercially that they switch to go to assist - taking approx. 3000 licenses with them - and I've done this because I'm so disgusted at how TV is treating its free users."

 

Now that TV is up and working, I may still use Any Desk since I got used to it and it works very well.

 

Posted by Marius2011
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hy,

I am having the same problem. I use TeamViewer for managing my pc located in my other house, but now I can only connect to it for 1-2 minutes. Is there a way to use it like before, with no time limit?

Thank you.

Posted by Vladimir_Orlov
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hello!

For many years I have been using TM, I like everything very much, but the second time the protection against commercial use works, I could open the application and explain the problem before, now I need to write here. Dear technical support, please see my account and check it, I do not use your software for commercial purposes. I do not get money for using your software, so I do not make money using your software, can you somehow reset these counters? For example, my phone is suspected of commercial use, I can provide all the logs and photos of the technology I use. I have a lot of computers at home, in a country house, a garage, there are video surveillance systems, mikrotik routers, cisco access points that are used for personal purposes. I hope you will help me, have a good day.
VO
Posted by DjBepy
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Since today, I have the same problem. If I start the connection, I get the message "You use it for commercial" and after 1-2 Minutes, the connection will be break and blocked for 10 Minutes :-(

Why? I use TV private for checking my mails or help my wife with outlook or start my son a game. I would also pay for private using, but not so much as commercial using.

Posted by MichaelDAustin
Digon

Re: COMMERCIAL USAGE DETECTED / **bleep** CUSTOMER SERVICE DETECTED

This morning, for the first time in the many years I've used TeamViewer for personal use while also recommending it for commercial use. I encountered the same problem. TeamViewer incorrectly and unreliably disconnected my remote session, claiming the software seemed to be in commercial use. That is incorrect. TeamViewer also incorrectly believes that my antivirus software is out of date. I've used TeamViewer for years and need a reliable personal connection method between my smartphone, desktop and laptop. I will now shop for a different software as TeamViewer just became unreliable.

Posted by Eipok
Henagon

Re: COMMERCIAL USAGE DETECTED / **bleep** CUSTOMER SERVICE DETECTED

Hello,

Same thing here... Using it for just family and friends no matter the computer, I have been marked as Commercial Usage which make that the connections only last 5 minutes...

I have just texted to the following link to turn my account clean again: https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.12725431.1271782355.152993032...

Hope I get answered soon...

Regards

Guille

Posted by MichaelDAustin
Digon

Re: COMMERCIAL USAGE DETECTED / **bleep** CUSTOMER SERVICE DETECTED

TeamViewer quotes a 30-day response time in their personal license inquiry website window, to turn around their reply to requests to again grant personal licenses. I didn't hold my breath ;-)

I'm a former professional LAN architect and administratror. These days for personal use I have a desktop, a laptop and smartphone. Today, in around an hour's time I've accomplished these things:

1.) I looked at software reviews on the web, and especially in iTunes and on PC magazine's website, for remote desktop connection software which works easily with both iOS and PCs, and,

2.) Chrome Remote Desktop is both free and easy to use. It accepted a multi-digit PIN which RoboForm tells me has 132-bit security. I've already tested Chrome Remote Desktop successfully between my iPhone 7 running iOS 11.x and my PC desktop. In one sense it actually worked more easily and smoothly than TeamViewer's somewhat fiddly command interface:  pinch, swipe and touch controls worked easily and intuitively.

I'm now done with TeamViewer. I very much appreciated using it for around 15 years for personal use, and enjoyed that their company used to be smart about how they made their money from large-scale commercial use. But they have clearly changed. Just like Secunia eventually failed to have a working personal patch software.

Now, onward, upward, and happily :-)