Been paying for this for years and now I can’t connect to anything using my phone. I am logged in to the app, re-downloaded it etc, and the profile says I have a free account. It logs me immediately out of any connection. I have two devices registered from the ten. Seriously pissing me off considering there are cheaper…
Hi I am a paying customer for ca 10+ years now, unfortunately, our administrator account owner has left our company and did not pass on the account information, so now I need to get access to my subscription That I should open a support ticket from the customer portal, however, I can't access my customer portal So going…
I have purchased the license and not received both activation email and invoice. Its been 2 hours ago and the support chat will only available on next week. Pls help
Our subscription was automatically renewed in November without explicit confirmation from our end to proceed with the renewal. We have engaged in discussions with a representative named Eric regarding this matter. Despite our efforts to reach an amicable agreement, Eric is moving forward with closing the ticket and…
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Hello, I have requested a free trial license key, and it did not show up in my email, not did the account activation email. I was wondering if there way any way for a staff member to reissue the key or provide the key via email again!
can not connect to computer because it is saying I am at my limit. I only have one connection
I have purchased a Business License. I have received my invoice and confirmation of purchase but did not receive a activation email. Checked junk folder nothing. Can someone advise on next steps. Thanks
Can someone please explain the difference between multiple concurrent sessions and 15 Concurrent sessions (in tabs) per concurrent connection? If I have 30 users, does it mean each user can access 15 different devices through different tabs? Totaling to 450 active sessions? Or, does each concurrent session support 15…
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