I get the message "This partner doesn't accept incoming connections" when I try to login with to android phone What am I to do please?
Hello Support Team & Community, Is there any way to gain access to the deeper Android/data folders through QuickSupport on Samsung devices We used to have Huawei devices in the field on which we can access the deeper system folders, but on Samsung (Galaxy A32 for example) I get stuck in a loop when I want to open the…
It's possible to control a Xiaomi smartphone from another Android device or pc? Te universal add-on doesn't work with Xiaomi. I do It connecting and disconecting two or three times the universal add-on until the phone starts to control the Xiaomi smartphone.
Hello, When the phone is locked, I'm able to log in and view the screen, however I cannot unlock the device. Is this a security measure or perhaps there's a way to unlock it? I cannot do a swipe gesture from the device I'm remoting from.
Hello, I can't control my Xiaomi Redmi Note 11 with host but only with QuickSupport. So I need approval to be able to control it remotely. I have installed all the apps required to enable auditing but the Host function is not working. Thanks Flag Quote Insightful Buongiorno , non riesco a controllare il mio Xiaomi Redmi…
Hello. I have an issue with blue hand, which allow me to point at the screen but I cannot control the screen of the phone XIAOMI MI 11 Lite, which I need to access through my windows 8. On the phone I installed QuickSupport and universal add-on. Right after I installed universal add-on I was able to connect and control the…
Hi there, We are using Samsung tablets in order to display room meetings schedules, and we do not have physical access to them, so I want Teamviewer in case things would go wrong. They are all behind a proxy, without it they won't access internet. We allowed port 5839. But still no way to get QS for Samsung working on…
Hi I am assisting a 91 year old relative who is on a relatively new Samsung tablet. I am able to connect to him using Teamviewer and Quick Assist to control his tablet (install apps, show him how things work), but frequently I find that part way through a session I am not able suddenly to do anything as I have been frozen…
Hello, i have the team viewer App on my phone. but it wont let me sign in. because it is not a trusted device. but i get a message saying " we have email you the link to add this device as trusted device," but i have not receive this email. i need help?????
It looks like you're new here. Sign in or register to get started.