Not able to acess multiple tabs by Using 1 account when we have the plan

Aveti123

Hi,

For the past 4-5 years, two members of my team have been using one TeamViewer ID, which has been part of our licensed plan. They typically connect using this single ID across 1-2 different tabs as needed, not more than that. However, we are now encountering problems with accessing the account. So, for more context, earlier we were using the same plan where we logged in using the same (one) credentials on 3 different devices at the same time. But currently, we are not able to do it after a new recharge. Can anyone help me with this?

Chisa_R

Hi @Aveti123,

Thank you for your question in the community😀

TeamViewer is designed for individual use, meaning each person should have their own account and login credentials. Sharing one account among multiple users can lead to access issues. Having separate accounts not only follows our licensing policy but also helps improve security, makes it easier to manage users, and ensures a smoother experience for everyone. ☺️

To help you find the best setup moving forward, I’d recommend reaching out to our sales team—they’ll be happy to help you find the license option that best fits your needs!

If you have more questions, don’t hesitate to reach out.🍀

Chisa