Hi, I’m experiencing an annoying bug only on IOS where clicking once sometimes causes the team viewer to click twice or three times. Is there a solution?
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Hi @Gkings, Thank you for your detailed updates, and we are sorry for the delay in getting back to you. During the remote-control session, could you try switching to Touch mode instead of Mouse mode? You can do this from the hand icon during the session, as shown in the images:
Please let me know if this helps resolve the issue. Looking forward to hearing from you soon! 😊 Best,
Chisa
Hi @Chisa R Any updates?
Hi @Chisa_R,
Thanks for the welcome!
I’ve already gone through all the suggested troubleshooting steps (updating both devices, restarting them, restarting the TeamViewer modules, and ensuring both operating systems are fully up to date), but the issue with the unexpected clicking behavior is still occurring. I also tried uninstalling and reinstalling TeamViewer on both devices, but the problem persists.
Here are the details you requested:
Local iOS device:
Remote PC:
Please let me know if there’s anything else I can try or if you need additional information.
Best, Gkings
Hi @Gkings,
Welcome to the TeamViewer Community! 😊
Let’s start with some basic checkups to rule out unexpected hiccups. Please perform the following steps on both your local iOS device and the remote PC:
After completing these steps, please start a new remote‑control session and check whether the unexpected clicking behavior still occurs.
If the issue persists, please uninstall and reinstall the TeamViewer modules on both devices and try again.
If the problem continues after all troubleshooting steps, please let us know the following details:
Local iOS device
Remote PC
Let us know how it goes!
Best,
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