Purchased A License But Cannot Access

Question

Hello,

I purchased a nonprofit remote access license back in April and I have not been able to access it. I received an email with an activation link but it does not work. It asks me to reach out to customer support but I can't access customer support because the system is showing I don't have a license. I tried calling and getting ahold of someone but it didn't help solve the issue.  On my customer portal it shows I have an active account but anywhere else I sign in, it shows the license version as "free".

I'm not sure where to go from here.

I appreciate any help. Thank you in advance!

Ying_Q · Answer

Hi @Sdev2,

Thank you for your comment too!

Please share a bit of information about your license type, if it is a TeamViewer Remote Access, Business or Premium, etc.

The error message mentioned the company. Can you check if your TeamViewer license has the feature to create a company? In any case where you have multiple TeamViewer licenses, please activate them on separate email accounts.

Hope to hear from you!

Best,

Ying_Q

Sdev2 · Answer

hi i just got a license but its not activating showing this error

[{"license":{"k":"ee730ad0-7064-4c4b-ab73-409fb2298e05","t":"5","d":null},"reason":"cannotactivateoncompany"}]

Ying_Q · Answer

Hi @AEOC,

We are sorry to hear that you are experiencing a license activation issue. A private message has been sent to your Community account inbox. Kindly check it out, and we hope to hear from you.

Best,

YIng_Q