I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @JvdP ,
Thank you for your post.
If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community. So please keep in mind that submitting a ticket requires a valid TeamViewer license.
If you can't raise a ticket from this link, please call our support team so they will assist you further.
Hope this will be helpful.
All the best,Yuri
Your link does not go to a place where I can submit a ticket.
I also think it it rediculous it is so hard to cancel a subscription. Also it is not correct to have a notice of 28 days for a 1000 euro subscription and it should be as easy to stop a subscription as it is to start the subscription.
Where do I find a direct link to submit a ticket? I have been searching for 15 minutes.
This does not feel right at all!!!
Hello @cancelpro11,
Opening https://support.teamviewer.com/a/ will prompt you to connect to your TeamViewer account. Once you have entered your credentials and connected to your account, it will lead you to the portal where you can open a ticket.
I hope this could help.
Cheers,
Dear @JeanK .
I can't belive your statment because I can't open a ticket on the https://www.teamviewer.com/en/support/contact/ site. When I follow the link on the site abouve https://www.teamviewer.com/support/ I can only contact sales or support.
Contact Sales: https://www.teamviewer.com/en/support/sales-inquiry/ Here can I contact sales, but still not open a ticket. the link to cancle redirects to https://support.teamviewer.com/ It's a dead circle
Contact Support: https://support.teamviewer.com/ This redirects to https://community.teamviewer.com/?category.id=en Where can I open a ticket there?
I will cancel my TeamViewer Business Abo please tell me how I can easily do this!
I can only full agree to all the previous poster.
It's really difficult and very user unfriendly that you can't easily cancel the subscribtion!
I will never buy any product from you as long as it's not easy possible to cancle the renew!
I am also posting notification today that I wish to cancel my automatically renewed TeamViewer account. email [removed per Community Guidelines] . I will open a ticket today now aswell but am posting here notification in case there is a problem or delay.
Hi Natascha,
3 weeks have passed since I opened this issue.
No one from Teamviewer has gotten hold of me to discuss this matter.
I have however been on the receiving end of more legal letters.
How is this acceptable?
This is harrassment.
I had contact with TV support a year ago and arranged to disable auto-renew on my account. Today they charged my credit card for another year - no 6-week warning. I'm going to dispute the charge with my credit card.
Hi @DWaterford
I'm really sorry to read what happened. I asked my colleagues to reach out directly to you to advise you on your options.
Therefore, I kindly ask you to be patient until my colleagues will contact you.
Wish you a great day and let us know, if there is anything else we can help you with.
All the best, Natascha
My background is IT so I am the go to person in my family to fix computer issues. I do not however work in the IT industry. I used to use a product which was not teamviewer to access a number of computers. These being three of my personal computers (one off which I would work daily, two I used for multimedia streaming), my fathers computer, my wifes computer, my in laws computer, my personal laptop and my wifes laptop. These installs were not used for commercial gain.
After a few years of use, teamviewer started saying commercial use detected. Initially I contacted teamviewer who in turn reset this problem and life continued as normal.
Last year, the message came up again. I contacted teamviewer who then said I had to upgrade. I gave in and upgraded.
Upon upgrading, paying the money and updating my computers, I discovered that this pay version of teamviewer only allowed me to get onto 2 computers or so and not the whole lot which I was using before. I got hold of teamviewer who then told me I need to upgrade further to use all the machines. I told them at the time that this whole thing was extremely misleading, that I felt I had been ripped off and that I would not upgrade nor would I renew, etc. I was very angry at the time but wrote the bad experience and funds off to school fees in the knowledge I would terminate all dealings with Teamviewer.
About 3 months ago, I was contacted by teamviewer and asked if I would renew. I don't know why they called. Perhaps on the back of how upset I was at the time. I told them in no uncertain terms I would not and that I felt the software was tremendously overpriced etc.
A few weeks later they mailed me confirming my order. I responded immediately saying no chance and disputed the whole thing.
A few weeks later they mailed me asking for payment. I responded immediatey saying I didn't order the software, would not be using it, etc.
Earlier this week, I got an email from a debt collector saying the account was being handed over. I forwarded the whole lot of correspondence to them and they have replied saying I was meant to give notice so too bad, I must pay irrespective of whether I intend using the software or not and that I could only cancel next year.
In the mean time, I have spoken to friends and found a different applicaiton wich gives me free access to an unlimitted number of PCs. I installed this across the board and uninstalled teamviewer everywhere. I no longer use the software in any form and will not in future.
This whole matter has been misleading. I have terminated this twice verbally and three times in writing. I am now being harassed and threatened with legal action if I do not pay. This whole thing leaves an extremely foul taste in my mouth and I am asking for intervention from someone at teamviewer.
Hello @Acecool
We understand that denied termination and cancellation requests generate frustration. However, I can guarantee you that TeamViewer does not use any kind of methods in order to deny termination/cancellation requests.
The rules are simple:
Our decisions are all based on our EULA, which is approved and accepted by any customer that purchases a license. We handle every case in the same way, in order to stay fair among all our customers.
You will find all the information you need in the following articles/documentation :
Note: Additionally, termination/cancellation requests count from the date the customer sends in the ticket, regardless of how fast the request is processed.
There was a company in Canada that did something similar... a Lawn service. They had their rear handed to them for fraudulent business practices, etc...
ie: Sales reps would call and ask them to get a free quote - if the homeowner said yes to the free quote, they would mark that as a sale. Instead of quoting, they would do the lawn, bill the 'client', who never signed anything, and report against creditors which greatly affected many thousands of people. It was impossible to cancel, or get any resolution.
It seems TV may be purposefully SLOW in cancellations in the hopes that you forget, and maybe get a few extra months out of you. Unfortunately, this isn't uncommon in businesses - even though it should be.
Keep records - if they charge you beyond the date of your cancellation request, then they have to return it.
Here I was thinking about what a nice idea it would be to have extra features on the personal use side of things, for a one time payment... But if things are this difficult for people paying $600 minimum per year, more than the cost of a phone contract with unlimited everything, then this may have been a bad idea...
I really hope they resolve these issues, quickly. It does seem like the moderators are trying to help; and that is an excellent sign. Are the moderators even paid, though? If not, why not? They should be on the support staff as they seem to respond very quickly. - The first responded in under 30 minutes of the original post - wow... If support was like that, then I'd be recommending this product more-so, but with all the bad in the community, and elsewhere, it just leaves a bad taste.
Also, I'm not saying remove the bad posts in the community - that wouldn't help as there are other places to post which are easily searchable which would produce the same result... I'm saying: Help the people having issues --- solve the problems, and do it within a reasonable timeframe.
Hello @Xiaolin,
Could you send me in a private message your ticket ID?
I'd like to have a look at it.
Hi @JeanK ,
I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!
Hello @Bardi,
The support team is still handling your case.
I will ask you for a little bit of patience, you will get a reply regarding your ticket.
Best,
Hi @SaxonsITAccount ,
You need to submit a ticket with your licnesed account.If you can't raise a ticket, you can reach out to our support team directly via local numbers found here. They will be happy to assist you.
Hope this helps!
Best, Yuri
This does not work!
Hi JeanK, not sure what a DM is. When I tried to message you directly, I got this You have reached the limit for number of private messages that you can send for now. Please try again later. I have never sent any Messages within this Community.
In any case, here is the Ticket ID:
**Please do not post personal information**
What is this? I can't send a message or post? "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." Good grief!
We are sorry for the inconveniences caused.
Could you please DM me your ticket ID? Even if the ticket has been closed, we will be able to find the case and make sure your request is processed as soon as possible.
Many thanks in advance.
I have requested a cancellation (of Mobile Support) by email & phone within the 7 days following purchase. The sales associate never mentioned having to create a ticket.
Yesterday, I was told I would need to creat a ticket. Immediately following this call, I created a ticket yesterday.
After creating a ticket, I received an email acknowledging said ticket. However, I never received a response. I noticed that the ticket, after 13 hours, has been closed, with no explanation or any response, either by the case itself, or email, or by phone.
I have requested a refund through my credit card company. They responded instantaneously.
Your software solution that I use seems rock-solid. Tech support has also been helpful when I can reach it. But Sales & Customer Support now seems devastatingly poor. I just simply do not understand how hard it has been to get this resolved - but I sure feel like I've been ghosted. I'm on the verge of recommending other remote control options other than Teamviewer.
Hi @TechTSUNAMI ,
In this case, You can reach out to our support team directly via local numbers found here.They will advise you what you need to do further. I apologize for any inconvenience caused.
Why is it impossible to submit a ticket to cancel?
No where in TeamViewer will it allow you to create a ticket.
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to at TeamViewer are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
Hello @Tamari
Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
No response so far
Hello,I missed to cancel the subscription, which we are not using any more and today was charged for the rewewal.Could you please help me with the cancellation and refund?
I did that too.
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