How to cancel my order

https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

Hi there,

thanks for your posts. It´s sad to read you want to cancel.

However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:

This article also explains how to cancel:

How / until when can I cancel my subscription?

For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

I hope this helps you.

Best, Esther

AGFXAndrew

I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!

All comments

baddders

Please can someone post a link to "Raise a Ticket" that actually works? I wasnt to cancel my subscription but all the links in this thread for raising a ticket simply point to here: https://www.teamviewer.com/en/support/

Where is there the option to raise a ticket?

LPodgajny

I want to cancel my subscription. The link provided in the solution does not direct me to any ticket, I can't find it anywhere. I tried calling, but no consultant is available. I have emailed you and got an automatic response:
Dear customer,

Please note that this email is an automated notification, which is unable to receive replies. If you need assistance, please contact us via www.teamviewer.com/support.

Cancel my subscription (both of them) and leave me alone. I consider my renewal cancelled. I did everything I could to make that happen.

Natascha

Hi @Olsec, Hi @angrymob1

Thanks for your posts.

We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes.

All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation.

If there are any further questions, feel free to contact us again.

Wish you a great day.

All the best,
Natascha

alexwisniewski1

Hi,
we're keep getting some invoices although we are not using TViewver for 2 years. Submitting a ticket to cancel the 'subscription' is also not there. Clicking "Submit a ticket" sends me straight away to this community. Nobody's is answering our calls. How can we cancel ?

AlenaC

Hello @alexwisniewski1 ,

thanks for your post. Welcome to the community.

Sorry to hear that you are having troubles. Please send me in a private message your email address.

Thanks in advance

Best, Alena

I have exactly the same problem.

I have just spent 30 mins on looking for any form or link to raise a ticket to cancel my subscriptions. This resambles practices of some scam routines, not a reputable, global business. Please cancel my subscription with immediate effect and refuntd the full amount. I want nothing to do with teamviewer from now on.
Open a ticket now!

Hi Jean,

Please kindly elaborate how does one raise a ticket - your link does take me to anything resembling interface with a form to fill up, neither further instructions.

It's more like a sheap attempt to tire a subscriber attempting to cancel subscription.

this looks almost like a scam... I'm having a problem with raising a ticket about cancellation.

Hi Natasha,

Can you please assist with cancelling my subscription?

I'm following the prompts and advise from your colleagues. The support from Germany, which is apparently helping UK customer base with overflow queries stopped responding and I'm left with vague advises about raising a ticket, which make me to go in circles on your support pages and forums as no clear interface for raising a ticket can be found.

Thank you.

Unfortunately, it doesn't.

Can you please assist with cancelling my subscription asap?

Thank you.

JeanK

Hello @roberttopolski

Thank you for your message.

We are sorry to hear you had difficulties to cancel your license. ?

I confirm you that your license has already been cancelled by the customer care representative you have spoken to. You also got a credit note, the refund will be processed shortly. ?

If there is anything else we can do, please let us know.

Best,

Jean

RenaudEngie

Hi,
It is exactly the same for me here ... 1 hour that I'm looking everywhere without being able to create your ticket.
No links work, nothing. I do not understand where I can put my active licences to be able to cancel the for the next year.

Honestly it is the WORST cancellation process I have ever encountered. And I mean by FAR!
It was impossible to contact this nummer : 32 2808 8659

I'm waiting for you reply

BIlyana

Very difficult to send an email. We need to cancel our plan immediately. The link provided below does not go anywhere. Simply does not work. We alredy sent an email to contact@teamviewer.com. I hope someone will reply. Sales@teamviewer.com is not active email anymore.

JeanK

Hello @BIlyana,

Thank you for your message.

Sending an email to contact@teamviewer.com won't count as a cancellation request.

To cancel a license, you need to open a ticket. ?

You can open a ticket here: https://support.teamviewer.com/a/

You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?

I hope this could help. ?

If not, do not hesitate to ask your questions here.

Cheers,

Jean

martina555

Hello,
our company also received invoice with renewal We would like to cancel our subsrcibtion but I can't find way how to.

Please contact me.

Kind regards,
Martina

Hi All,

Thank you for your post. I apologize for any inconvenience caused.

If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. You can see an instruction to create a ticket from here.

If there is any other quesitons, please let me know.

Kind regards,
Yuri

Has anyone figured out how to successfully stop service? I do not want this service. They've obviously made it impossible to cancel within any decent time frame to squeeze every penny out of their customers. Some great service you guys have here.

Hello, I'm trying to cancel service. My posts in the different topics keep being moved by a moderator. It would be nice if I could talk to other people having this issue that are following THESE topics instead of the ones you keep moving them to.

Hi @BMTan

As stated above:

All cancellations must be submitted in written form, by submitting a ticket with your licensed account.

I understand your frustration but please know that the community can only guide you to the correct way to cancel your order, but the community cannot take over the actual cancellation for you.

best, Esther

Why do you keep moving my questions in other threads that are literally the same topic?

Hi @BMTan

We are moving all posts into this thread as it all is about the same topic (Please refer to the User Guidelines for more information).

I fully understand that you were hoping for a faster way than the answer I gave you and I apologize that I couldn´t give you a better one. But the fact is, that all cancellations must be submitted by submitting a ticket with your licensed account.

The service team will work on your ticket and reach out to you ? No worries!

Best, Esther

My ticket is no longer visible when I search. Does this mean that it has been processed?

Did you receive a confirmation for the ticket? incl a ticket ID? If so - you can be assured it is being processed ?

I was on the phone with the licensing department and I was told I was going to recieve those things but have not. If my ticket was deleted I don't want to wait to restart the process. Should I submit a new ticket?

catsys

Hi @Esther

Your so called ticketing system never works as the team there will only say that the ticket should have been raised 28 days prior to the renewal date.

However, this company does not have the courtsey to remind the clients in advance about the upcoming renewal. Is it for the fear of people dropping off? That is a very negative mindset for a company of your stature.

So the ticket system is useless when someone wants to cancel the account when the renewal is automated and has happened. We have raised the ticket on the day our renewal happened. Your staff doesn't allow to cancel the contract.

Bad way in today's times to keep customers. Totally regret we used your service. It is like people having to stick with an unhappy marriage when they want a divorce. Hope you get the point and relay it to someone who can take decisions.

Thanks.

Hi @BMTan

Thank you for your reply.

I have confirmed that your account has been activated which means you are able to submit a ticket: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

As my colleague mentioned ealier, we are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system.

Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice: https://community.teamviewer.com/t5/Knowledge-Base/Subscription-renewal/ta-p/65605

Once you submit a support ticket, our support team must answer every case in the order they are received.

Thank you in advance for your understanding.

Kind regards,
Yuri

Hi @catsys

I understand your anger and frustration. I apologize for any inconvenience caused.

Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice. Also please note that it is possible to raise a ticket anytime and our support team will give you possible solution for you. You might not be able to get an answer you want, however it does not mean that you are not able to raise a support ticket. Our support team does always make sure to answer every single case and assist you.

Unfortunately, you would need to have this discussion with our support team in the support ticket as we cannot assist you with an issue like this via the community. However, I will forward your feedback internally. I appreciate your input and time in the community.

We thank you in advance for your understanding.

Kind regards,
Yuri