The same thing it happening to me. Really is embarrassing that a prestige company use this kind of tactics to keep the clients trapped and get more money.
It is not difficult to submit a ticket to cancel your subscription which i did.
However they refused to cancel citing their end user license agreement. I am one of those who did not read and assume i will be notification pior to renewal. just like dyndns, amazon or many others. Even if renewed, i am allowed to cancel or at least get a partial refund. Not for Teamviewer . They have just lost me as a customer.
repeating **bleep**. Why you post almost the same post over and over again? There is missing info in your post and your support link DO NOT WORK!! If it feels like a scam it most likely is... Teamviewer is like a **bleep** page, they are also very good at hiding their cancellation process. Will never ever use again, time and technology has left teamviewer far behind.
I am also trying to terminate my subscription. I have also generated the ticket. But I got no response. It's been more than a week.
I can't find any information on our subscription in the management console.
How do we change credit cards number?
How do we change subscribed products?
How do we terminate the subscription?
Where do we see the renewal data for our subscription?
How do we cancel automatic renewal?
Thanks for your post.
Please have a look at the following articles for more information:
All about Subscription
TeamViewer Customer Portal
Thanks and best,
Former Community Manager
I have tried requesting access to the customer portal before, by stating our license key, but have never been granted access.
Did you submit a ticket to request access to the Customer Portal?
No, it is not possible
You have to log in to the customer portal to be able to submit a ticket about not being able to log in to the customer portal:
To submit a ticket to us:
Hej again Esben,
There are three different portals:
Sorry for the confusion,
Please your advice to cancel my subscription No. **Please do not post TeamViewer IDs**
I am planning to terminate the contract, but I do not know how to do it. Can anyone explain
Is there a reason why the customer service ticket system is so miserable and mediocre ?
We keep creating ticket, and nobody answer for days, even during week business days. Then additionally, to add to the insult, someone (else than ourselve) decided it would be OK to remove our access to the customer portal without our permission and without making sure that it was working properly (since we never got any activation email nor that our license work in the automated system), just day before renewal, so that I have absolutely no control about my subscription.
This is borderline keeping a client in hostage in my opinion, so I am sorry if I think that Teamviewer crew should spend less time on blogging fancy article and more doing their actual job, but that pretty much it.
I am not happy at all with the customer service that I am getting, especially since I am a client since v8
The redirect to the community page is done WITHOUT ANY user information andTHAT'S the root cause of all this messages in this threads, from my point of view.
This is is mentioned only in a small subtext on this page.
https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**
Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.
My suggestion is do not redirect to community page when a customer want a support.
If the user is not logged in then show them the login page, as every other Companydo it in the industry.
I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice eventhat have send a cancellation at least 4 Month before the Invoice date.
Maybe someone of Teamviewer Company care about the customer and user experience andtry to change the redirect to a login page.
Even the Product looks good the Company behind the Product could have some improvmentsin there Processes, from my point of view.
To answer your question:Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.
The problem is that the "portal" has problem recognizing valid licenses and the support system with the tickets system, is too slow to reply. Sound like I will have to start calling them... Like If I only have that do to in a time of pandemic -_-
How do you Cancel auto renewal and or cancel a subscription
Thank you for your post.
If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. For more information, you can read this article:
you need to submit a support ticket giving 28x days notice.
I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.
that plus they never tell what the renewal price will be until the actual renewal date is rubbish.
then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke
I would like to cancel my subscription. I tried to inform by email on the last day but seem nothing happened. How could I cancel the auto subscription? If teamviewer did charge my account, how could I get a refund??
Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027
Our support team answers calls and tickets in the order they are received as quickly and accurately as possible. Thank you for your patience and understanding in advance.
I've tried at the end of last year to cancel my subscription by creating a support ticket.
Since then, i wanted to be sure the subscription was cancelled before doing my final payment.
My account got suspended before i could have the answer, and i just had to pay the fee from late payment, while not even being sure that my subscription is cancelled.
I haven't had that much difficulty cancelling a subscription in any service i've used ever.
I just want to cancel the subscription and be done with it.
Thank you for your post and welcome to our community 😊
I'm sorry to read what happened. Would you mind to send your ticket ID in a private message?
Wish you a great day.
All the best,
German Community moderator 💙 Moderatorin der deutschsprachigen Community
i've sent you a message to know what i can do about it.
Would like to cancel my subscription.
I'm struggling with the same issue.
I tried to order a teamviewer remote control license, but I accidentally purchased a teamviewer meeting (Meeting Crew 50) license by mistake.
Can anyone help me to cancel my subscription for teamviewer meeting (Meeting Crew 50) license?
The invoice number and order number is [removed per Community Guidelines] and [removed per Community Guidelines] respectively.
Here is my ticket link for the cancel request : https://community.teamviewer.com/English/discussion/112829/please-cancel-my-subscription-for-teamviewer-meeting-license#latest
Please cancel my subscription immediately and refund the amounts you charged on March 30, 2021. Your link to submit a ticket is broken, making it impossible to cancel. See https://www.teamviewer.com/en/customer-support/. If you do not do this, I will explore all available options. Thank you.
Thank you for reaching out to us and I apologize for any inconvenience caused.
Please note that submitting a ticket requires a valid TeamViewer license. https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
It seems like that your account has not been activated a license. In this case, you can call our support team.
Please reach out to them directly via local numbers found here: https://www.teamviewer.com/en-us/support/contact/
Hope this helps!
How come there is not an easy cancel button. You make it difficult to cancel subscriptions on purpose. THAT IS STRAIGHTOUT BS!!!!
Yes, I agree, They don't let you cancel and trick you into auto renew.
Cancel your auto subcription by unlinking your paypal or credit card
I have been through this several times. TV sent an email saying that they would auto-renew my subscription. I don't need it. I need to submit a ticket. But following the submit a ticket route just sends me down the rabbit hole of 'go to the community'. Does this company have any humans that can actually support customers?
Had a similar experience, any suggestions?