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Commercial use - Connection time out



  • justyo
    justyo Posts: 2

    Hi all,

    Not only are they ignoring my repeated requests to remove the block (I am unemployed), but I think I know what happened.

    I was in the hospital for almost a week.  While there, I connected to my home system to check emails, etc.  Apparently, that one act (using the public, not corporate wifi) signalled to them that I was trying to use it commercially.

    What gives?  It would be nice if they would at least respond to my request to undo what they did.  

    It might also be nice if they posted a warning when connecting in a way that would set the commercial flags that, if I continue, I will be required to purchase a commercial license.  That way, at least we don't get **bleep** into this black hole.

  • wilsonp
    wilsonp Posts: 2

    TeamViewer Team <[email protected]>
    Thu, Aug 16, 12:30 PM (6 days ago)
    to me

    Moreover, the ticketsystem is reserved for our customers.

    Best Regards,
    Krzysztof Organisciuk

    TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Deutschland
    Handelsregister: Ulm HRB 534075
    CFO: Stefan Gaiser; CEO: Oliver Steil
  • Same here, let me put a ticket in but not holding my breath. Think they’ve dropped the ball in this one. Got greedy and want the free users out. Going to give google Remote Desktop a try. Only really use it when the kids or the other half have computer problems, shame
  • What you using now, maybe message me the money grabbers will probably delete it
  • Same here. Does anyone the number of free users to paid users with TV?
  • wilsonp
    wilsonp Posts: 2

    **Third Party Product** is good

  • It's pretty funny actually... If they were as dedicated to providing support as they are about blocking/removing/editing posts on their forum maybe their product would not have these issues.
    Misplaced priorities are the biggest killers of companies.

  • Peril
    Peril Posts: 4
    It really is too bad - I do appreciate the free version and would be happy to pay something reasonable for a non-commercial license, but there's a huge jump between free and entry-level...
  • JayM
    JayM Posts: 3

    Yeah, I don't get the logic here.

    Treating your customers this terribly is only going to hurt your bottom line.

    Some of the people in charge need a good thwump upside the head.  They say there's no such thing as bad publicity but I very much disagree.  TV is going to take it on the chin on this one.


    So easy to remedy and yet they seem content with tarnishing their name and losing potentially a vast sum of money.



  • HELP
    I am being mistaken as a commercial account
    I am retired and I stay in touch with friends
    please remove my block
  • I'm perplexed with this post. TV no longer provides a free version. Hundreds of users are stuck by this decision. When one user suggests a replacement I see this:

    Switch to [removed by moderator]

    Why, if TeamViewer no longer supports these hundreds of users would you not allow advice on someone who does support the community? I've been using TV for years. Suddenly shut off. Two tickets have gotten zero response. It's very frustrating and apparently Moderator isn't one to help.

  • Well after about 4 weeks I finally got an email response to my ticket. It said they "believed me" and were resetting my account. I explained in the ticket that I need to log into a home computer from work. The email said they "believed me" and have reset my account to personal. YAH!!

    So I tried it and it worked - once. The second time I got a warning. The 3rd time it would not even try to connect. I wrote back and said thanks, but if logging into my home computer from work constitutes "Commercial Use" and my account is going to be automatically blocked after TV has reviewed my ticket and decided that my use, which I FULLY described (including that I initiate remote sessions from WORK) is OK, then please confirm this and don't even bother resetting my account, as I will be deleting TV from all of my machines, as it is of no use to me. I don't need to remote into my home computer from my home, I need to remote in from my work, or hotel, or wherever I may be working. But my access is still for PERSONAL use. I explained this, waited 4 weeks, and was told OK I am good to go. Then I was cut off immediatly after. I am done. with TV.

    Oh - and a note to TV management (or whoever reads these threads) - I work for a large entertainment company that designs and builds cutting edge audio-video systems for theme parks and other high dollar clients all over the world. We use paid TV licenses to remote access video and control servers at these locations. We recommend TV to our clients. Guess who makes technical decisions like what remote access program to use, and recommend to our very large clients. That's right... I do!! And I can assure you that after the way that my little free account that I use to keep an eye on my personal computer at home has been handled, Team Viewer just lost my company's business, and I will spread the word to our clients the world over to NOT depend on Team Viewer. We will be using and recommending another option.

    All you guys had to do was reset my account, and let me log into my home computer from work, which I told you I was doing and was told was OK. 3 strikes... BYE BYE TV


  • Just going to leave this here...

    "According to 18 USCS § 31, term "used for commercial purposes" means the carriage of persons or property for any fare, fee, rate, charge or other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit."

    Myself, and I'm sure countless others were NOT making a profit at all from TV. This is clearly just a tactic to purge all the free users.
  • try using **third party product**

    its free and awesome

  • thnx


  • Glassdub
    Glassdub Posts: 79 ✭✭

    How long does this take to verify? This is really annoying I didn't even get a courtesy mail when I sent a request. I've been using Teamviewer for years on this same work PC & have never been bumped off for this. Why now? This is personal use.

  • Wouldnt hold your breath, start looking at better alternatives

  • Glassdub
    Glassdub Posts: 79 ✭✭

    I'm just going back to **Third Party Product** as it now has all the functionally of Teamviewer & actually works with my mouse buttons unlike Teamviewer, so good riddance I guess.

  • xbee2
    xbee2 Posts: 17
    Well, it just started happening to me while I'm remoting to my own personal PCs within my own local network. Yeah that's "Commercial Use". I tried emailing the old support email: --------------------------------------------------------------------------------------------------------------------- Dear TeamViewer Customer, We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: Please use this form for any future request to TeamViewer. For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community and be part of the global TeamViewer Community. Thanks for understanding. Your TeamViewer Support Team --------------------------------------------------------------------------------------------------------------------- So we cannot directly email them, and from what I gather; - Submitting tickets are reserved for Business Customers only. - Calling them results with Team Viewer employees terminating the calls. **bleep**ing off your users isn't the way to win over actual business. If anyone knows some good alternatives, please message me.
  • Glassdub
    Glassdub Posts: 79 ✭✭

    It seems to have been resolved, working now.

  • Nope
  • This could be Advantageous, it usually takes something like this to look elsewhere and you find alternatives that are actually better, started to try a few now. Problem is my elderly father who can use a computer but isnt technically minded and the kids who are getting there but gets stuck when they go wrong, so I need remote access whether I am working away or for whatever reason I am not on my local network hence remote access. where I work has a corporate licenced version and even they are now looking at alternatives. As I work in the industry I will be recommending a different solution from now on
  • bazbsg
    bazbsg Posts: 99 ✭✭
    Looks like they are trying to get that number down from 1.5 billion to a few hundred million. Actually that's only partly true. The 1.5 billion IDs will remain; it's just that only a fraction of them will still be active.
  • Problem is that the built-in Win-10 alternative does not work on Win-10 Home and a couple of my home computers use that.

  • Given the hundreds of non-commercial users that have been denied promised free services maybe it's time for a class action lawsuit.

    I've gone through their form submission twice without even a reply. Clearly they don't even pay attention to their own forum. 

  • I feel team viewer support is using TV and they are getting knocked out of the session before they can review the tickts hence they take 1month revert. They promise 5 mins of viewing the system after detection of commercial license and they give just 1 minute of connection thats all. 


    I think TV is following "eat your own dog food" methong to understand the problem and which they don't want to fix :-P :-D

  • Rehaell
    Rehaell Posts: 1

    +1 for the message pop-up yesteday.

    I was really surprised as well,I;ve been using this for +4 years (i think) and always to help out my family when their computers go crazy.

    As of now I have not experience any of the disconnects people are mentioned, and I'm happly using TV (just connecto to home to set up a steam download).

    Anyway, I would be one of those willing to support TV if the licesing prices were cheaper. Its to expensive to pay 30 dolars a month to connect to my family computer and update anti-virus software, etc... Especially since my goal is not connect at all and keep everything running smoothly for the longest time...