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TeamViewer thinks I’m using the software commercially!

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  • i''m getting this message no matter what login i use and even when i don't login it.  it also looks like it's affecting all my computers that use the free version.

  • EMbiu
    EMbiu Posts: 1

    It's happening to us as well at the 59th second.  Any solutions???  teamviewer won't help.  Anyone found a solution???

  • To whom it may concern,

    Your **bleep** detection software is preventing me from using TeamViewer freely.  It is falsely detecting commercial use when I have done no such thing.  I submitted a reset claim ticket what seems like a lifetime ago and still haven't heard back from you.  This **bleep**.  Your detection software **bleep**.  You seem to have no clue whatsoever what commercial use is and yet you wrongly persecute perfectly innocent personal users.  Oh, and filling out that online form got me nothing.  NO reply.  Not even an email confirmation with a case ID/number.  I guess free users get treated like **bleep**  This whole experience has really left a very bad taste in my mouth.  You should remove the **bleep** detection software you are using to wrongfully persecute personal users like me.  You could do better.   Even using the honor system would do less harm than what the current **bleep** detection system is doing.  And there seems to be no help other than the online form which your people seem to basically ignore.  Oh, and here's how many people find your knowledgebase article entitled "Why do I see 'Commercial use suspected' / 'Commercial use detected'"  helpful, 47% helpful (56/121).  That means 53 percent of people who visit this page find it *UNHELPFUL*.  That is staggering.  Over half of the people who visit the page looking for help find it unhelpful.  So, you guys basically **bleep** at your jobs.  If I were paying for this product I'd complain to your bosses and have your **bleep** CANNED.  You sure know how to **bleep** people who are not abusing your licensing terms off.

    Unhappily yours,

    Nasser Simon Kazeminy

  • They are trying to bully people into purchasing a license.  It's the same problem with false commercial use detection.  They can get more money out of personal users by falsely detecting commercial use.  They make it impossible to get help unless you pay for a license.  Their online ticket submission does not create a claim number or ticket ID or number.  They are motivated by greed.  They figure we can give the software away for free, get market **bleep**, then hit people with false detection and poor support forcing them to pay for a license.  They are no better than a lowly drug dealer trying to get you hooked on their product.  Notice that you have to select ALLOW A SALES PERSON TO CONTACT ME now to get help on false detection?  If you don't select that option, they will basically ignore you as they did me.  I've been waiting forever for my fix, and they just don't care because I'm not a paying customer.

  • kuproom
    kuproom Posts: 2

    I was using TV to connect to my home laptop from a country house laptop. For sure both networks are private and no any business cases of usage. Also was helping my parents remotely with theirs PCs. Now I have a message "Probobly comercial usage" and time limit of 5 minutes. Filled a form for unblocking a week ago but no any reply. Can somebody check it out?

  • 1087
    1087 Posts: 1

    Dear sir, 

              humble to say and inform you we use softwar for personal perpose so please resolve my problem

  • What are you using instead, I need to do the same. It seems to think I am using it for commercial reasons but im using it for friends and family. I need another option

  • Goodbye Teamviewer, My home PC's keep saying they are commercially used. Done with you guys. If any of you don't need bells and whistles, just use **Third Party Product**, it works great. Uninstall this garbage as Teamviewer has become the latest **Third Party Product** and destroyed their user base.

  • never thought of **Third Party Product**, dont need any bells or whistles its mainly when the kids or other half has problems at home. will give it a go thanks

  • justyo
    justyo Posts: 3

    Hi all,

    Not only are they ignoring my repeated requests to remove the block (I am unemployed), but I think I know what happened.

    I was in the hospital for almost a week.  While there, I connected to my home system to check emails, etc.  Apparently, that one act (using the public, not corporate wifi) signalled to them that I was trying to use it commercially.

    What gives?  It would be nice if they would at least respond to my request to undo what they did.  

    It might also be nice if they posted a warning when connecting in a way that would set the commercial flags that, if I continue, I will be required to purchase a commercial license.  That way, at least we don't get **bleep** into this black hole.

  • wilsonp
    wilsonp Posts: 2

    TeamViewer Team <[email protected]>
    Thu, Aug 16, 12:30 PM (6 days ago)
    to me



    Moreover, the ticketsystem is reserved for our customers.

    Best Regards,
    Krzysztof Organisciuk

    -----------------------
    TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Deutschland
    Handelsregister: Ulm HRB 534075
    CFO: Stefan Gaiser; CEO: Oliver Steil
  • Same here, let me put a ticket in but not holding my breath. Think they’ve dropped the ball in this one. Got greedy and want the free users out. Going to give google Remote Desktop a try. Only really use it when the kids or the other half have computer problems, shame
  • What you using now, maybe message me the money grabbers will probably delete it
  • Same here. Does anyone the number of free users to paid users with TV?
  • wilsonp
    wilsonp Posts: 2

    **Third Party Product** is good

  • It's pretty funny actually... If they were as dedicated to providing support as they are about blocking/removing/editing posts on their forum maybe their product would not have these issues.
    Misplaced priorities are the biggest killers of companies.

  • Peril
    Peril Posts: 4
    It really is too bad - I do appreciate the free version and would be happy to pay something reasonable for a non-commercial license, but there's a huge jump between free and entry-level...
  • JayM
    JayM Posts: 3

    Yeah, I don't get the logic here.

    Treating your customers this terribly is only going to hurt your bottom line.

    Some of the people in charge need a good thwump upside the head.  They say there's no such thing as bad publicity but I very much disagree.  TV is going to take it on the chin on this one.

     

    So easy to remedy and yet they seem content with tarnishing their name and losing potentially a vast sum of money.

     

    smh

  • HELP
    I am being mistaken as a commercial account
    I am retired and I stay in touch with friends
    please remove my block
  • I'm perplexed with this post. TV no longer provides a free version. Hundreds of users are stuck by this decision. When one user suggests a replacement I see this:

    Switch to [removed by moderator]

    Why, if TeamViewer no longer supports these hundreds of users would you not allow advice on someone who does support the community? I've been using TV for years. Suddenly shut off. Two tickets have gotten zero response. It's very frustrating and apparently Moderator isn't one to help.

  • Well after about 4 weeks I finally got an email response to my ticket. It said they "believed me" and were resetting my account. I explained in the ticket that I need to log into a home computer from work. The email said they "believed me" and have reset my account to personal. YAH!!

    So I tried it and it worked - once. The second time I got a warning. The 3rd time it would not even try to connect. I wrote back and said thanks, but if logging into my home computer from work constitutes "Commercial Use" and my account is going to be automatically blocked after TV has reviewed my ticket and decided that my use, which I FULLY described (including that I initiate remote sessions from WORK) is OK, then please confirm this and don't even bother resetting my account, as I will be deleting TV from all of my machines, as it is of no use to me. I don't need to remote into my home computer from my home, I need to remote in from my work, or hotel, or wherever I may be working. But my access is still for PERSONAL use. I explained this, waited 4 weeks, and was told OK I am good to go. Then I was cut off immediatly after. I am done. with TV.

    Oh - and a note to TV management (or whoever reads these threads) - I work for a large entertainment company that designs and builds cutting edge audio-video systems for theme parks and other high dollar clients all over the world. We use paid TV licenses to remote access video and control servers at these locations. We recommend TV to our clients. Guess who makes technical decisions like what remote access program to use, and recommend to our very large clients. That's right... I do!! And I can assure you that after the way that my little free account that I use to keep an eye on my personal computer at home has been handled, Team Viewer just lost my company's business, and I will spread the word to our clients the world over to NOT depend on Team Viewer. We will be using and recommending another option.

    All you guys had to do was reset my account, and let me log into my home computer from work, which I told you I was doing and was told was OK. 3 strikes... BYE BYE TV

    .

  • Just going to leave this here...

    "According to 18 USCS § 31, term "used for commercial purposes" means the carriage of persons or property for any fare, fee, rate, charge or other consideration, or directly or indirectly in connection with any business, or other undertaking intended for profit."

    Myself, and I'm sure countless others were NOT making a profit at all from TV. This is clearly just a tactic to purge all the free users.
  • try using **third party product**

    its free and awesome

  • thnx

     

  • Glassdub
    Glassdub Posts: 80

    How long does this take to verify? This is really annoying I didn't even get a courtesy mail when I sent a request. I've been using Teamviewer for years on this same work PC & have never been bumped off for this. Why now? This is personal use.

  • Wouldnt hold your breath, start looking at better alternatives

  • Glassdub
    Glassdub Posts: 80

    I'm just going back to **Third Party Product** as it now has all the functionally of Teamviewer & actually works with my mouse buttons unlike Teamviewer, so good riddance I guess.

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