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Posted by fidmas
Digon

Re: How long does it take to answer a ticket

I submitted the form requesting them to analyze my usage, to prove it wasn't being used commercially months ago. Never even a reply. They don't care. Use another product. I gave up.

Posted by neilestate
Electron

Re: I have the Free Personal Version but its requiring payment

I'm not using it for commercial use but I have a message requiring I pay to get the commercial version. How can I fix this. I only use it with family and friends. I've tried uninstalling and reinstalling. Or how can I find out who I connected with that has a commercial version so I know. IMG_5846.JPG

Posted by Bankfodder
Trigon

Re: I have the Free Personal Version but its requiring payment

I'm afraid that there's nothing you can do except to contact teamviewer using their special "commercial use suspected form" and to make your case. Customer support seems to be very patchy and the approach to suspected commercial use doesn't seem to follow any particular pattern or logic that people can understand.

If you get unblocked then it's great.

I've never seen a message quite like that one. It's normally more cautious and says that the commercial uses suspected and doesn't talk about your team your partner. This message is new to me

Posted by Steve-in-FL
Trigon

Re: False positive on commercial use

@rkotkas

Go to the very first post in this thread to find all the info you need to get this resolved. Nothing can be resolved by asking here. (Note that some people have successfully gotten the problem fixed, others have not,)

Here is a direct link to the form:

https://www.teamviewer.com/en/support/commercial-use-suspected/

 

 

Posted by fidmas
Digon

Re: False positive on commercial use

Thanks, but that's the form I used twice months ago.  No replys.  I'm getting friends and family to use **Third Party Product** even though it's more trouble to do remote restarts.

Posted by Johnhoward28
Trigon

Re: Looks like Teamviewer no longer cares!

@DanLester 

I agree, Dan, but I think what is going on right at this moment is a bump in the road, not a permanent problem.   It is going to take some time for TV to get all this sorted out, but I think their ultimate goal is to continue to offer this service for free for private use.  TV has tens of millions of private users and devising a system to monitor all of them for commercial use without getting a few false positives, is extremely difficult and will take a lot of refining to fine-tune.  

I went through the same thing in 2017 with Youtube's ADpocalypse. Overnight virtually ALL content was deemed as "Not AD friendly".  It took months for it to get better and really is only now starting to smooth out. 

The same thing happened when Google shut down Panoramio and deleted billions of Geolocated photos from Google Maps. It took years for them to get that mess straightened out. Speculations ran rampant about why they did it and whether or not they were lying about fixing it. I can give you a link to the 100-mile long thread I participated in on that. 

I said it once, and I will say it again.

"You can catch more flies with honey than with poison." 

Posted by fidmas
Digon

Re: Looks like Teamviewer no longer cares!

Then how about a simple automated response even? Maybe “We’re sorry for the inconvenience, and we’ll get back to you once we’ve determined you’re not a crook.” I never even got a conformation that the form was received. Nothing. Totally ignored. Not even “We won’t talk to you without money up front.”  Honey (one way) doesn’t last forever. There are other free products that are almost as good, and even better in some ways. One with initials that rhyme with “Are You”.

Posted by WB4IUY
Trigon

Re: Looks like Teamviewer no longer cares!

I still say, TV could make some $$ if they offered it to us hobbiests at a small fee, and hopefully recover some of their expense of labor to help people with issues. Does that make any sense?

Posted by fidmas
Digon

Re: Looks like Teamviewer no longer cares!

I would pay it, but I suspect my 5 to 10 friends and family, who need the help, wouldn't wouldn't spring for anything.

Posted by steevet2000
Henagon

Re: Incorrect detection of usage

I’m experiencing the same problem. I’ve used TV for years, using Same computer, iPad, & iPhone to assist my brother, obviously non- commercial use. I first received the commercial use message last year, filled out the form, & my acct was reset. Now, I’m getting the same warning, so I again filled out the form (2weeks ago), even listing my brothers 3 pc’s that I assist him with. Still have no response from TV; sent email last week, but still nothing. Not sure what their issue is, so I deleted the app from iPhone & iPad - still no joy. I wondered if a vpn could cause this, but I never use von with TV. I’m Totally in dark as to what I should do, especially frustrating as my brother keeps asking me for help, & I can only log onto his pc for about 1 minute. Anyone know why TV won’t answer my form submitted 2 weeks ago (up to 7 days was supposed to be the wait period). Very frustrating. Wish I could upgrade, but I could never afford the commercial rate, just to help my brothers family.
Posted by Bankfodder
Trigon

Re: Incorrect detection of usage - pricing

Yes, it is extremely frustrating.

One really bizarre thing is that they sell licenses to use the software at a commercial rate which is really out of reach of any ordinary individuals.

I don't make any money out of it but I would be happy to pay a small annual subscription – but it seems that that is not possible.

The leap from £0.0 for private non-commercial use to a basic commercial licence is enormous.
I suppose they must have their reasons but it all seems a bit crazy to me – and many other people

Posted by okyeahwhatever
Henagon

Re: Free License Limitation

Please a link to where exactly is your lasy post?

Posted by rtweaver
Henagon

Commercial Use Detected - Due to Corporate WiFI?

All of sudden I began getting "Commercial Use Detected" message while I was using Team Viewer. Since I haven't been using TeamViewer all that much over the past couple of months, I have a theory.

Although I was using my personal laptop, I'm guessing that TeamViewer detected my usage of a major corporation's WiFi to make the connection and assumed that I was using a work laptop to connect to a home computer.

Is my theory correct, any usage of a corporate WiFi for making connections will be deemed a commerical use?

If so, I'm guessing I'm only allowed to non-business WiFi to make any remote connections. Is that right?

I just want to understand the playing field and avoid violating any terms.

Posted by Steve-in-FL
Trigon

Re: Incorrect detection of usage


@steevet2000 wrote:
I’m experiencing the same problem. I’ve used TV for years, using Same computer, iPad, & iPhone to assist my brother, obviously non- commercial use. I first received the commercial use message last year, filled out the form, & my acct was reset. Now, I’m getting the same warning, so I again filled out the form (2weeks ago), even listing my brothers 3 pc’s that I assist him with. Still have no response from TV...

What you have to do is fill out the form for each ID you want unblocked. Each TV session you execute has two ends. Each end has an ID. You have to send in the form for each ID, not merely list the IDs on the same form as another ID. [And note that, if the other end is a commercial operation, or what TeanViewer considers a commercial use - like schools - then you will be blocked again.]

That has worked for many people. For some, it has not. Some people get an additional request for a different form, swearing to private use. Twelve of my IDs were unblocked with the first form, the 13th ID needed the second form. YMMV.

 

 

 

Posted by Xinterp
Henagon

Incorrect Flagging: COMMERCIAL USE DETECTED

I'd like to start off by saying that I love TeamViewer.
But...

What is this?
Why was me or my fiancee's computer flagged for Commercial use?
Can you maybe add a trigger that doesn't run based off of the amount of connections we make to our multiple devices throughout our house?
Because that is PROBABLY what happened. Flagging based on number of DEVICES and AMOUNT of connections.

Because if this took into consideration how many devices were actually being connected to and what exactly was being done (in my case), this could easily be set up with a VPN and a Network Drive. In this exact instance, just the Network Drive which I could easily set up.

This happened when I was transferring Addons for a video game to my computer. What is going on? When did TeamViewer become this restrictive on non-commercial purposes? In the ToS you guys have, I gave you permission to check what devices were being accessed, how frequently they were being accessed, and what the contents of the access was.

WOW.png

Posted by Kym
Neutron

Re: Remote connection disconnects after 5 minutes

Oct 10, 2019 

I have only used the FREE VERSION to work on my parents computers as they don't know tech. Today I tried to help my Dad with his Facebook but could not get in.  Tells me that ONE OF US has a Commerical Version and we are limited and must upgrade or use the Free Version. 

We ARE using the FREE VERSION.....   everytime I try to get in it bumps me off.   I installed a VPN on our computers and noticed that the VPN had to be turned off for me even to attempt to connect.     My Uncle tried to connect to my Dad's computer and was able to get in with no problem.... However MY computer is being LOCKED OUT...   

Help I am my only TECH for my parents ..... I finally taught them how to use the computers I bought them but now I can't get in and help them remotely and I LOVE team viewer...  

Some please UNLOCK ME....   LadyKym.... 

Posted by JSeddon
Henagon

Commercial Use Suspected - Can't Fill Form

I got a false commercial use detection.  When I went to fill out the form to appeal the flag - https://www.teamviewer.com/en/support/commercial-use-suspected/ - I am unable to fill the required Affected TeamViewer ID field.  When I click on the field, it fills with dashes and does not permit me to type anything in it; when I click back out of the field, it empties again.

I have duplicated this behavior on multiple computers and multiple browsers.

Posted by rfh1987
Henagon

Re: How to unblock id suspected for commercial use

This just happened to me.  I've been using TeamViewer to access my home computer whenever I need to for over a decade.  Now, they've blocked me.  I called them, to figure out why, and they told me that "Personal Use" means you can only connect from a home network to a home network.  Since I was remoting into my home computer from work (even though it was only for personal use), that is considered a violation of the Personal Use license.

She told me to find a different solution.  This is so annoying.  Especially since I've been such a long-time user, and I'm only using it for personal use.  They need to change how they decide personal use.  I can't justify spending $50 a month to be able to remote into my computer a couple times a month.  This is making me so mad.

Posted by Johnhoward28
Trigon

Re: How to unblock id suspected for commercial use

@rfh1987 

I travel a lot and need to access my home computer on extremely rare occasions as well, but 99% of the time, if it is for personal use, I can do it on my smartphone.  There are very few things I can not accomplish on my smartphone that I need to access my home computer for.  Since you said that you only need to use TV to access your home computer a couple of times a month, maybe I can help you find a better way to do this on your smartphone, then having to access your home computer.  Tell me what you need to do and I will see if I can help you. 

 

Posted by rfh1987
Henagon

Re: How to unblock id suspected for commercial use

@Johnhoward28 I do occasionally use the phone, but the computer is much easier to use, if there's another option.  I'm looking into setting up home VPN with my router or **third party product**, both of which will let me use the computer with much more ease than depending on the phone.

Posted by Johnhoward28
Trigon

Re: How to unblock id suspected for commercial use

@rfh1987 

Okay.  Well, if you are not using TV to access work-related content on your home PC from work, then I would call back in and explain to them what type of non-work-related content you are accessing on your home PC from work.  First level CS agents are generally just people that are trained to read a screen and push buttons, they generally have very little true technical knowledge about how things actually work.  I would try again with a different agent or ask to talk to a 2nd level support agent. 

Posted by Steve-in-FL
Trigon

Re: Commercial Use Suspected - Can't Fill Form

I went to the link you provided and it allows me to fill in the field (although it does initially fill with underscores). However, if I am using the number pad on the right of my keyboard and IF I DO NOT HAVE NUMLOC TURNED ON it will not enter any numbers. So check if you have NUMLOC turned on. Another test is to use the numbers above the QUERTY row on the keyboard. They are independent from the keypad and the NUMLOC setting.

If it's not that, I don't know what else to suggest.


@JSeddon wrote:

When I went to fill out the form to appeal the flag - https://www.teamviewer.com/en/support/commercial-use-suspected/ - I am unable to fill the required Affected TeamViewer ID field.  When I click on the field, it fills with dashes and does not permit me to type anything in it; when I click back out of the field, it empties again.

Posted by joshuajag
Henagon

ID reset to free, trial expired

When I was setting up my new PC I mistakenly selected the "both" option when prompted about commericial usage. I have requested my ID be reset to free twice and both times I have received an email confirming it has been set to free usage. The first time after it was reset, the trial was still showing as expired. After searching this community, some suggested submitting the form again and making sure the ID is correct. I did so and it is still showing as trial expired.

Posted by pcvang
Henagon

Re: Problem account

I have the same issue. I am using teamview between my desktop and cellphone, however, it says that I need a commercial version. But I use teamview as private or personal use between desktop and cellphone. How do you solve this issue? Thanks

Posted by DanLester
Trigon

Re: Problem account

Let me put this all in one place. If your TeamViewer account was blocked because they think you're doing commercial activity, and you're not, you can plead innocence with this form here.

http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf

You send it here.

form-service@teamviewer.com

DO NOT WAIT FOR A RESPONSE. They won't answer. After a while (days, maybe a week or two) your TV capabilities will be magically restored. I did this last month, and it worked. But if I were you, I'd look into any of the several free apps that do TV capabilities, but without the commercial access requirement.

Highlighted
Posted by WyldAnimal
Digon

Re: Prive use

Here is the Link to the FORM you must Submit...
https://www.teamviewer.com/en/support/commercial-use-suspected/

It took me a long time to find it,  I hope it might help someone else.
Takes a few days to a week, 
I just found the reply was in my Junk folder.
So there is a reply.

I seem to have to request a reset every 2 months.  
and as i only use it about once a week for 1 or 2 minutes at a time
Their AI detection algorithm must be very sensitive and flags the Use as suspicious.
Tonight I again got the commercial use Popup, and that it would shut down in 5 minutes.
5 minutes would have been long enough for me to check my Remote PC.
but It shut down in less than 30 seconds.


Posted by xbee2
Trigon

Re: Prive use

The commerical appeal form is useless. I applied in June, and it's now October. No reply.

My client was frustrated with Team Viewer, and I expressed how poor my experience with them had been too; and guess what? They cancelled TeamViewer! Word spreads.

[removed per Community Guidelines]

TeamViewer isn't priced for personal/home usage, no where near it.

Posted by Technut
Trigon

Re: Looks like Teamviewer no longer cares!

@Johnhoward28 You're fully aware of how badly TeamViewer is treating legitimate free users and yet somehow you never seem to get tired of making excuses for TeamViewer.

How many years did you say we need to wait for them to change? Oh ok then... I guess we should just quietly wait and compliment them on their product (honey) instead of pointing out their terrible behavior (vinegar). I'm sure *that* will accomplish a lot.

Just how much are they paying you to do their Public Relations?  Was this excuse PR campaign "They're really good people who happen to be incompetent with free users" your own idea that you pitched to them?  ;) lol

 

Kse Dyna --
Posted by Johnhoward28
Trigon

Re: Prive use

@xbee2 

That is a good testimonial.  TV needs to hear more of these.  One bad decision can mean the ruin of a company in today's world, where everyone has a voice and can make it heard.  Bad PR is really bad for business.  TV is obviously afraid of competition because they aggressively delete any reference to alternates to TV, so they are LISTENING.  The more they hear about people actively encouraging people to go elsewhere, this will hopefully encourage them to take a greater interest in improving their system to weed out cheaters and not punishing legitimate personal users.

This, of course, is assuming that TV still even wants to offer free service to personal users.  A lot of services like TV, started out offering free service to build their brand on the backs of free users, and then, once they had a firm standing in the industry, they switched to a Pro only model. I used **Third Party Product** before I switched to TV.  They went Pro Only after they had enough exposure and are still around today, and doing quite well. 

So, it is a gamble what TV will do if they get enough bad press from free users.  They may try to improve their cheater detection system, or they may decide they do not need free user promotion anymore and go Pro only like **Third Party Product** did.

Posted by Johnhoward28
Trigon

Re: Looks like Teamviewer no longer cares!

@Technut 

Nowhere have I promoted anything.  What I have done is tried to add balance and reason to the conversation.  I don't mean to sound mean, but I have no love for whiny little entitled millennials who think they should get everything for free in life and show no appreciation for the blessings they have.

I am a realist.  Here is a little reality 101 for you.

1. Teamviewer is a private For-Profit corporation that is in business to make money, NOT give you free stuff.

2. If you have received FREE service from TV you should be GRATEFUL for what you have received

3. Since you are not PAYING for the service you have NO RIGHT to DEMAND ANYTHING from TV.

4. TV has the RIGHT to deny service to you for any reason they want to.  You have no RIGHTS. Zero, Zip Zilch, NADA!

5. If you want the RIGHT to complain about the service you are getting, then PONY up and pay for the Service.

6. Whining and complaining about how bad FREE service is, is illogical, unreasonable, ignorant, infantile, and immature.

Do you think that any PAID representative of TV would write the above words?  Not on your life!  You had better read them fast before they are deleted by the MOD for not being "Friendly".  But even if the mod deletes what I said, ever word is 100% the absolute truth.  Welcome to the REAL world.  

Posted by Bankfodder
Trigon

Re: Looks like Teamviewer no longer cares!


@Johnhoward28 wrote:

@Technut 

Nowhere have I promoted anything.  What I have done is tried to add balance and reason to the conversation.  I don't mean to sound mean, but I have no love for whiny little entitled millennials who think they should get everything for free in life and show no appreciation for the blessings they have.

I am a realist.  Here is a little reality 101 for you.

1. Teamviewer is a private For-Profit corporation that is in business to make money, NOT give you free stuff.

2. If you have received FREE service from TV you should be GRATEFUL for what you have received

3. Since you are not PAYING for the service you have NO RIGHT to DEMAND ANYTHING from TV.

4. TV has the RIGHT to deny service to you for any reason they want to.  You have no RIGHTS. Zero, Zip Zilch, NADA!

5. If you want the RIGHT to complain about the service you are getting, then PONY up and pay for the Service.

6. Whining and complaining about how bad FREE service is, is illogical, unreasonable, ignorant, infantile, and immature.

Do you think that any PAID representative of TV would write the above words?  Not on your life!  You had better read them fast before they are deleted by the MOD for not being "Friendly".  But even if the mod deletes what I said, ever word is 100% the absolute truth.  Welcome to the REAL world.  


I'm afraid that what is being said here is indisputably correct

Posted by rfh1987
Henagon

Re: Looks like Teamviewer no longer cares!

I'm afraid that what is being said here is indisputably correct


That probably is all true, but there's a flip side...none of that is going to keep people using TeamViewer.  It's not worth the effort for people, when there are other solutions.  Maybe if TeamViewer was priced for personal use, but their only personal use price is free, and they lock it down beyond reason.  $50 a month is WAY TOO HIGH for personal use.  For that price, you can get all of below:

  • Office 365 for your whole family
  • Xbox Live Gold
  • Xbox Game Pass for Xbox
  • Xbox Game Pass for PC
  • Spotify Premium
  • Hulu
  • Netflix
  • Amazon Prime

And if they switch to a paid model for personal use, why would anyone do it when there are free options?

Posted by Bankfodder
Trigon

Re: Looks like Teamviewer no longer cares!


@rfh1987 wrote:

I'm afraid that what is being said here is indisputably correct


That probably is all true, but there's a flip side...none of that is going to keep people using TeamViewer.  It's not worth the effort for people, when there are other solutions.  Maybe if TeamViewer was priced for personal use, but their only personal use price is free, and they lock it down beyond reason.  $50 a month is WAY TOO HIGH for personal use.  For that price, you can get all of below:

  • Office 365 for your whole family
  • Xbox Live Gold
  • Xbox Game Pass for Xbox
  • Xbox Game Pass for PC
  • Spotify Premium
  • Hulu
  • Netflix
  • Amazon Prime

And if they switch to a paid model for personal use, why would anyone do it when there are free options?


That is mostly true – except that teamviewer is extremely good and I'd be very pleased to pay a reasonable annual subscription that could fit in with my retirement pension.

I think everybody is pretty surprised that they don't do a pricing plan for individual private users.

Posted by kfsutops
Trigon

Re: Looks like Teamviewer no longer cares!

 


@Bankfodder wrote:

@Johnhoward28 wrote:

@Technut 

Nowhere have I promoted anything.  What I have done is tried to add balance and reason to the conversation.  I don't mean to sound mean, but I have no love for whiny little entitled millennials who think they should get everything for free in life and show no appreciation for the blessings they have.

I am a realist.  Here is a little reality 101 for you.

1. Teamviewer is a private For-Profit corporation that is in business to make money, NOT give you free stuff.

2. If you have received FREE service from TV you should be GRATEFUL for what you have received

3. Since you are not PAYING for the service you have NO RIGHT to DEMAND ANYTHING from TV.

4. TV has the RIGHT to deny service to you for any reason they want to.  You have no RIGHTS. Zero, Zip Zilch, NADA!

5. If you want the RIGHT to complain about the service you are getting, then PONY up and pay for the Service.

6. Whining and complaining about how bad FREE service is, is illogical, unreasonable, ignorant, infantile, and immature.

Do you think that any PAID representative of TV would write the above words?  Not on your life!  You had better read them fast before they are deleted by the MOD for not being "Friendly".  But even if the mod deletes what I said, ever word is 100% the absolute truth.  Welcome to the REAL world.  


I'm afraid that what is being said here is indisputably correct


Yes. It is indeed correct. 

I do think it's a little condesending to balme all of these complaints to "little entitled mellinials."

Most people are not complaining about the action or policy itself. People are complaining that even thougha process to overturn the decision is in place, TV basically doesn't respond to most requests and never fixes the issue. 

As with most people, the original poster decided to put the blame back on the user rather than the company that fails to respond. The real problem I have with this is the lack of any response from TV. If TV wants to say, "get over it dudes, we aren't doing anything about it", thank ok we move on. But they haven't. 

As the original poster suggested, I moved on to other avenues. This is something the rest of you should do as well. 

Posted by gbtota
Henagon

Re: "Suspicion of Commercial Use" algorithm: how does it work?

TeamViwer has a stupid and inaccurate mechanisms for detection of commercial use. They basically look up your external IP to see if its in "residential" space. If you use VPN or have a business connection of any kind it will automatically think you use it for business. Its pretty idiotic way of detecting; and only creates user friction. [removed per Community Guidelines]

This product will die since its not user friendly; they are hurting themselves by creating user problems or whats already a buggy product. 

Posted by kwency01
Electron

Re: "Suspicion of Commercial Use" algorithm: how does it work?

I am being accused of commercial use and it is not so please hrlp me 

Posted by Phillimon
Electron

HOW TOGET BACK THE A FREE PERSONAL VERSION

accidently installed on commercial ...how do I revert to personal use

Posted by Nizar
Electron

Clarification about Free/Commercial use

Hi,

I got flagged for using my account for commectial use. I need some clarification before i sign the Form they sent me so i do not get myself blocked. Forever.

This is what i have in my TeamViewer account:

Win10-A (My home machine)
Win10-B (Brothers machine)
Win10-C (Father)
Win10-D (Plex/Media)
Win10-E (Virtual machines host)
Win2k12r2-F (Virtual machine)
Win10-G (another brother work laptop)

From what i understand is i have to remove the Win2k12r2 machine which is not a problem, its just a test VM i play with from time to time.

Other machines should be fine too for the free version.

My question is regarding Win10-G, it runs on one of my brother's work laptops in his office, he has a small company with 4 offices.
The laptop is part of a domain.
I do not work there and i am not providing paid support or anything for him, i just log in to his laptop whenever he has an issue or wants to show me something.

So do I have to remove this Win10-G device?

Also, if i remove the Win2k12r2 and Win10-G device, should i sign the form comfortably and be able to use the free license?

Thank you in advance!

Posted by Steve-in-FL
Trigon

Re: Clarification about Free/Commercial use


@Nizar wrote:

Win10-A (My home machine)
Win10-B (Brothers machine)
Win10-C (Father)
Win10-D (Plex/Media)
Win10-E (Virtual machines host)
Win2k12r2-F (Virtual machine)
Win10-G (another brother work laptop)

From what i understand is i have to remove the Win2k12r2 machine which is not a problem, its just a test VM i play with from time to time.

My question is regarding Win10-G, it runs on one of my brother's work laptops in his office, he has a small company with 4 offices.
The laptop is part of a domain.

So do I have to remove this Win10-G device?

Also, if i remove the Win2k12r2 and Win10-G device, should i sign the form comfortably and be able to use the free license?


From all that I have been reading, and without reviewing all of the official documents, I would say that both of those machines have to be removed. It has been quoted by others that any machine used in a commercial environment (an office) is considered commercial, no matter its function. And servers are considered commercial.

I don't agree that these rules are well thought out - they eliminate "friends and family" just because of where a machine happens to sit and they eliminate hobby computing (playing with servers or virtual machines) -  but they are the rules and we have to follow them to use a free product.

I would sign the form and get on with life. If we are all wrong in our interpretations about the rules, you only risk being blocked. It's not the end of the world. Just my opinion.

Posted by dkmackie
Henagon

Re: Asking for commercial license

I had the same thing happen to me. I submitted the form initially in early August, then a month later and then a month after that. Absolutely no response either YES or NO.

I use the product 100% for personal use for family use (grandparents primarily), and sometimes to access other computers within the house on the same LAN.

TV's lack of response and supposed "free personal use" has become a scam. If I don't hear back in a week or so, I'm moving to an alternative product.

 

Posted by hrosejr
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Although I can appreciate an answer to my issue more than likely being in this thread, I don't have time to sift through all of them to try and find it. 

Can someone please explain to me why I have been getting the following message and how to get rid of this issue:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

I am using TeamViewer for personal use (no financial gain, no commercial usage) and I have recently begun to get these messages.

Please advise.

Thanks.

H Rose Jr
Posted by mkintner
Henagon

Re: TeamViewer thinks I’m using the software commercially!

SOLUTION SOLVED:   Here is a product that is FREE and works just like Teamviewer.   I too had problems and was using commercial/personal but now the company is closed and out of business.   I went back to the free version to take care of my 2 daughters and wife.   They locked my computer.  I've been a normal customer for 12 years, **beep** this company!!!!

***removed per our User Guidelines***

 

 

Posted by nc_stuntman
Henagon

Unlock my teamviewer!

I am deployed again and use TV regularly to check on and update my media server back home in the US.  Recently I was greeted with a message that either I (this computer), or my remote partner (home computer) is utilizing TV commercially.  This is far from the truth.  I opened a ticket earlier before this community stuff became forced and even received an email that my account was unlocked.  However I am still receiving the same limitations that I can only access TV for 60 seconds every ten minutes.  How do I get in contact with TV to alert someone that their software is wrong in it's belief that I am using the software commercially when it is just a connection between this computer and the one at home, and how do I get it unlocked?  I am stuck in the water because I put my faith in TV to not let me down.

Posted by dieppy
Henagon

Re: Session disconnects after 5 minutes (Free License, not commercial)

I use my phone to control my home computer to control the game I playing to start repairing and stuff like that don't know what make it a commercial use.

Posted by techlover
Henagon

PLEASE FIX MY FREE VERSION!!

I've filled out the form twice. Twice it was approved and my license changed back to free. But each workstation I use still cuts off after five minutes (more like 2 minutes). I've uninstalled every copy on every machine and restarted. Each copy says it's the FREE version but I'm still getting this restriction. PLEASE resolve this issue for me finally. I only use it to access my home PC's for general maintenance. One is a media server I don't have a monitor and keyboard connected to so I NEED to remote access it. I've been limping by using Chromes **bleep** remote access which BARELY works. PLEASE PLEASE make my Teamviewer free again like you guys said you did...TWICE!

Thanks,

Damian

 

Posted by davidblouin
Photon

ExpressVPN + Teamviewer = commercial use.. apparently

Hi

Anyway to resolve this ?

Thanks

David Blouin

Posted by Kuronabu
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same here, how can i open a ticket?

Posted by Steve-in-FL
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@Kuronabu wrote:

Same here, how can i open a ticket?


No ticket. Fill in this form:

https://www.teamviewer.com/en/support/commercial-use-suspected/

They will not likely write back to you - they will either unblock you or, as some people have seen, not. If not, they might write to you with a request for another form, which they will send you. My personal experience is that of the 13 IDs I have, 12 were reset with the first form (above). The 13th ID, for whatever reason (it was on the same LAN as 6 of the other IDs) did not get reset. They sent me the second form and that got the 13th ID unblocked.

Note that you have to submit the first form for each ID you have. Each TeamViewer transaction has two sides, each of which has an associated ID. So you have to sebmit a separate form for each ID. On each form I submitted, I listed all the other IDs and what they were used for.

For me, the process worked. For some others, it did not. What has frustrated a lot of people is the lack of communication by TeamViewer, the inconsistency and seeming arbitrary nature of the blocking.

Read this page for general information about this situation:

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Their official explanation for what is private vs what is commercial is:

https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-...

Good luck.

Posted by JohnAF
Henagon

Re: TeamViewer thinks I’m using the software commercially!

TeamViewer's recent draconian changes (flagging us as "commercial users", accusing us of being cheaters) feel very mean-spirited for us retired people, living on our social security retirement incomes, trying to help our families and friends by sharing our technical experience.
My guess is that they would find a lot more "Free" users could afford to help them stay financially solvent if they offered a less expensive non-commercial annual fee.
It appears that they've also made Signing in, with our valid username and password, to both the TeamViewer Management Console and the TeamViewer Community impossible. Multiple CAPTCHA's, then claiming they've "sent a confirmation email", which is NEVER sent (yes, I have checked my JUNK or SPAM folder). I am only able to sign in from one of my browsers on ONE of my machines.
Please let your users know what you are doing!
If you are trying to get your "Free" users to go away, just tell us!

Posted by yangeryanger
Henagon

Re: TeamViewer thinks I’m using the software commercially!

i just got flagged too. rather annoying, but their algorithm must of changed again. if all is the same, all we have to do is email customer support and tell them we're not commercial. then we have to supply proof (log files) and done.. this has happened to me many times and although it's annoying, it is a free service, and the most annoying thing is that hackers and exploiters use this tool too and stopping them is hard without proper feedback :)