Announcements

Here you will find the download links for all modules
in version 9: TeamViewer 9

Posted by RugaL
Photon

Re: "Your license limits the maximum session duration" for FREE personal use

I'm having the same problem. How can I solve it? Have I to open a ticket?

Thanks!

Posted by RLonczyk
Electron

This was a free session sponsored

Hi,

Using TeamViewer for personal use only and it has started to end sessions after about 2 mintues then showing the following dialog?

"This was a free session sponsored by www.teamviewer.com
TeamViewer sessions are free of charge for personal use.

We thank you for playing fair!"

Any ideas why it keep kicking me out?

Posted by Cifasw
Henagon

Personal account but says I'm a Business account

I keep getting booted off the system when I try to use my personal account. It says I'm a business account and then just cuts me off.  

 

Posted by Brighter45
Henagon

Re: "Suspicion of Commercial Use" algorithm: how does it work?

Just got this message for the very first time while trying to help my elderly father figure out why his network printer wasn't working!

There is nothing evident about my use that would cause TeamViwer to FALSELY claim "commercial use" -- I'm running only MacOS and so is my father. I'm not running any "server" software, at least so far as I know because TeamViewer doesn't really disclose specifics about what it considers non-personal use. (I suppose all those students who may be trying to learn IT skills with servers are out of luck using TeamViewer, which seems like incredibly stupid marketing . . .)

I've used TeamViewer exclusively for totally free, uncompensated support of family and elderly friends from my church, so it's disappointing to be falsely accused of violating TeamViwer's Terms. Moreover, the 5-minute limit is really much, much less than 5 minutes -- and has all the appearance of an extortionist effort to make the private, personal user pay to resolve the false accusation. I wonder if this is simply a sign that TeamViewer is going down the same path as **Third Party Product** did 5 years ago?

Posted by Brighter45
Henagon

Re: Personal account but says I'm a Business account

Same for me today for the very first time after 5 years of 100% personal use supporting family and elderly friends: no warning when TeamViewer launched, no email advisory to my account email address, only a 30 second session after the popup appeared. The "5-minute" limit.is completely untrue in my experience.

This looks like a software bug, but one for which the customer no-service is truly puzzling. Why on earth would I recommend the commercial version of TeamViewer after being falsely accused of violating their terms and conditions without any supporting details?

Posted by mrtlc717
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Today (11.19.2019) I received an email that my personal account, (use of Teamviewer) has been reset back to free.  Well, now the error message states that I have three more days for the trail.  I only use it to help my neighbor and maybe four or five other people.  Here is the message I received today.  Trial Version, 3 day (s) remaining (Terry L. Coleman)  - Buy Now

Terry L. Coleman,**Please do not post personal information**

 

TeamViewer_InPixio.jpg3 Days left. My use is personal use only, not business or commercial.

 

 

Posted by Francis2
Digon

Re: Personal account but says I'm a Business account

I have now sent in the form 3 times and got the same reply "can't determine…etc.".  It is hard to discern what effort TeamViewer makes to assist free customers or to analyze their true usage.  The explanation suggesting itself of a campaign to push people into buying commercial is becoming more difficult to escape.  Another alternative provider is becoming a realistic option.

Posted by TJMan
Photon

I am not a business but your system is treating me like I am.

I am not a business but your system is treating me like I am.

Posted by tonaz
Trigon

oh no, not again

After being "accepted" as a personal use user, since some days TV re-started to say i am using it as a business user (which i am not as explained in the previous support ticket), and i have to buy license, disconnecting...

What's wrong?

Posted by tonaz
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN

same here. i think i will quit TV

Posted by tonaz
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN

so just say it....

Posted by tonaz
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN

garbage right?

Posted by Akerhage
Henagon

Re: Suspected of Commercial use AGAIN and AGAIN

I´ve been a private user for many, many years. Really enjoyed this service, and also I have got many friends into using Teamviewer. But now I´m really fed up with this Mafia-hunting for commercial users. This is probibly the most annoying hunt I´ve seen. I have been listed 3 times as a "free user", filling in 7 forms and one hand signed form (no answer). Still the commercial windows pops up, ending the session.

To other users, just let it go, there are other similar programs just a google-search away. Found a program in 1 minute, working as good as Teamviewer.

I really hope you loose your users and your reputation after this. Please stop harrasing your users again and again. This is so very frustrating!

Good buy Teamviewer, its been a blast theese 10 years!

Highlighted
Posted by Baffo59
Electron

Re: [Windows] v15.0.8397 (Full) - Change Log

Hi, the problem is that after updating to the new version 15.0.8397, it is no longer possible to connect with relatives or friends' PCs, "Commercial Use Detected", I cannot connect even with another PC of mine in the same network.
I read in the forums that the problem is the same for many other users who have done the update.
It is very frustrating. Will anyone intervene to solve the problem quickly?
thanks bye

Posted by bazbsg
Tetragon

Re: Suspected of Commercial use AGAIN and AGAIN

oh bleep. (there I censored my own comment)

TV on the remote PC must have upgraded itself to version 15 overnight. Now I have to upgrade my side before it will let me connect. Does anyone know if this will bring any new nightmares to us?

Posted by norbi1986
Electron

Re: TeamViewer thinks I’m using the software commercially!

Im really frustrated!

I have an account and to this account there are 3 pc 's and a android tv box connected. 1 pc and the tv box  is mine, 1 pc is for my parents and 1 pc for my mothers cousin. I use it to help them remotely solve problems on their pc because they are no experts. And to reach my tv box to do updates on it.

Now teamviewer says every time I am using it commercially, denies connections for 5 or 10 minutes. That is really bothering. Also it keeps asking for password to connect my parents pc, although I am logged in on that pc with my tw account, and it starts automatically. So why does it asks for the password when i see th pc on list???????? It should join without typing in the password. 
This program is getting worse and worse... 

Posted by SuddleD
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same thing happend to me today. I have 1 personal computer that I use and access remotely. Now I am getting kicked out after 30 secs and have to wait to try and connect again. Looking at all the others that have the same issue and the bad customer suppoort respsonse, is making me look into other alternatives. I am going to try **Third Party Product** and I am open to other suggestions as well. There is no way I am paying $50 a month to access 1 pc a few times a day at most.

Posted by Brighter45
Henagon

Falsely accused of "Commerical use"? Look elsewhere!

I've used TeamViewer for 5+ years after a competitor eliminated their free tier. Until recently, TeamViewer was mostly reliable . . . until the software started to falsely -- and without any level of detail for evidence -- accuse me of commercial use. I carefully reviewed the largely ambiguous description of "Commerical Use" (use your favorite search engine to find it) that TeamViewer provides and my use did not match any of the three (3!) examples provided.

From the sheer number of complaints I've read on this forum, it's obvious to me that TeamViewer has either:

  1. a severe bug in the v14 or v15 software stack or backend analytics, or
  2. TeamViewer has essentially decided to abandon the free use of their software

Regardless, the sheer volume of recurring issues, the glacial customer service response time, and the fact that the false accusations continue should indicate the obvious:

  • TeamViewer really isn't interested in fixing this issue for non-revenue customers

The sad part about this obvious conclusion is that it undermines any incentive to actually pay for the product. [Removed per Community Guidelines] what evidence exists that software quality/reliability and customer support would be any better? I would suggest: NONE.

Here's what I did:

  1. deleted all the family and friends' computers from my account
  2. used my favorite search engine to find a list of competing free personal use products that allow me to remotely help my elderly parents and techphobic friends
  3. tried out a few, finally settling on one that I used to uninstall TeamViewer on every remote PC

In summary, TeamViewer was good while it lasted, but the company has lost my confidence. I can't think of one reason for recommending it to anyone for business use based on the utterly opaque and disrespectful level of service shown.

Good riddance, TeamViewer!

Posted by CbMe
Neutron

Re: TeamViewer thinks I’m using the software commercially!

Well I guess I fell better in that I'm not alone.   Just logged in as my 92 year-old grandmother emailed me about some issue with her computer and I got the "you are using this commercially" message.   **bleep**??   I have only ever used it to connect to 3 parents, 1 grandparent and one nephew, 5 total PC's, that I maybe use one a month to address an issue. 
So now I have to find a relative that is closer to her and that has basic computer knowledge to go over and help her out.   Guess it is my fault for not having a backup remote assistance application running just in case this went weird. 

Posted by Francis2
Digon

Re: Falsely accused of "Commerical use"? Look elsewhere!

Hi Brighter45,

Well said!

I agree - look at the volume and consistency of the complaints.

I am now doing the same thing - I have found and am testing a replacement.  TeamViewer was a good product, but it is eliminating itself from the field.

Posted by jbarnett12
Digon

Re: Connection issues with update on Mac and TeamViewer

I have had exactly the same problem. Coupled with the issue around commercial and private use which is on going for me I have given up and moved to another free prouduct where I am not having these challenges. I am tired of battling some of the issues I have recently seen with Teamviewer and finally had to surrender

Posted by DonaldArcher
Neutron

My free account now thinks it is commercial

Hello,

I have been using Team Viewer for personal use for years, and loved every bit of it.

but now, it is saying commercial use detected and won't let me log into my laptop at home.

I have had this issue before last year, and it was solved. and now it is happening again.

please can someone help.

Posted by Closed account
Not applicable

Re: My free account now thinks it is commercial

same here, long time user.  Nothing has changed in my use, I only control my home PC when I'm away.  I filled out the form to dispute this yesterday, no contact and I still can't use TeamViewer without being kicked out of my sessions within a minute.

 

Posted by DonaldArcher
Neutron

Re: My free account now thinks it is commercial

It is getting really annoying,,,

I love team viewer. but I can't take the connection issues.

within the 1 minute intervals, every 10 minuts that you can connect, I ended up installing **third party product**.

It is not as slick as team viewer, but it works. and is free. 

if they fix my account, I will go back to team viewer, but at the moment, it is unusable.

Posted by nancyjolin
Henagon

Re: My free account now thinks it is commercial

I have the same issue.  I'm not using it commercially.  How do I get them to fix my account?

Posted by EyesOnThaPrize
Henagon

Re: Commercial Use for Students

I heard the fiscal numbers within TeamViewer are not doing so well. This is the result of the crazy action. I have used teamviewer for almost 9 years on my personal devices and today I got the same message. What a joke, $749 for a business use when I use it on 3 devices (my desktop, my laptop and my finance laptop.) Teamviewer did go public in biggest German tech IPO since dot-com boom on Sep. 25, 2019. Stock's are wavy for them. 

*uninstalls TeamViewer and installs a better 3rd party app

Posted by cjbreisch
Digon

Re: Commercial Use for Students

@EyesOnThaPrize 

The reason they're having financial issues is because of their bizarre pricing. There's nothing between free and $600/yr.

If they had a limited use free version (so many minutes use per month, or even per session), and a personal use version for around $50/yr, I imagine that a good portion of their current free user base would upgrade.

I switched to another remote utilities for Windows application, and while I'm well within their license terms for free usage, I'm strongly considering buying their license [removed as per Community Guidelines] because I actually really like the application. It seems better, faster, and more reliable than TeamViewer.

[Removed as per Community Guidelines] I can't justify those kind of $$$, particularly when support is so awful.

I understand that free users are a drain on their resources. A free user certainly isn't free to TeamViewer. But they should be trying to turn them into paying customers, not forcing them to look elsewhere.

In theory, there's no difference between theory and practice. In practice, there is.
Posted by jaydubb71
Neutron

Im DONE with Teamviewer

Greetings.

Today, I tried to connect to my PERSONAL computers AT HOME from my work computers, from my PERSONAL laptop via mobile hotspot AND from the app on my phone. I was DENIED several times and received an error message telling me that COMMERCIAL USE WAS DETECTED. And, I couldnt switch back and forth between devices. These folks want me to BUY A LICENSE to connect to devices ON MY ACCOUNT! Oh well...

I've been using Teamviewer for YEARS. Im going to a different provider now.

SEEYA! Wouldnt wanna be ya!

Oh yeah. I did call customer service and the level or "Customer Service" was appalling!Yeah...

Posted by Friendlyneighbo
Electron

Teamviewer asks me to purchase a license and times me out

I am strictly using TeamViewer privately to help my partner & friends with whatever PC-problems they have and to connect to my own home-PC to start queueing for WoW Classic.

Yet this problem has appeared just recently and it's preventing me from using this application.

35 dollars a month is a bit hefty considering my usage pattern...

 

Help?

Posted by Luisorock53
Electron

Re: Teamviewer asks me to purchase a license and times me out

same problem with me, i tried to call customer service but they refered me to this site.. so frustrated

Posted by Melonc
Digon

Re: Support? What Support!

I filled it in a month ago and still getting flagged.  I service several elderly friends and my brother in a nursing home and they are all CONSTANTLY having small issues as none of them really know how to use a computer very well.  I am not paid for any of my services and it is NOT commercial use.  I have heard the wait can be up to 3 months or more for any reply from TV.  Sad.

Posted by Melonc
Digon

Re: we've detected you're using Teamviewer on a business network

Ha!  Instead of the moderator "removing the competitor link" from this message, how about removing the "commercial use" flag from everyone's free versions of TV instead?

Posted by Melonc
Digon

Re: Flagged for commercial use AGAIN

Hi Josh - I've filled out the form TWICE now in that past 2 months and I'm still getting the message about suspected commercial use and bumped off my connection.  I help several elderly people for free and my brother in a nursing home.  NOT commercial!  Please offer a REAL immediate solution to this problem.  Thanks.

ID **Please do not post TeamViewer IDs** (please UNFLAG ME!)

Posted by Kushbot
Henagon

Re: Flagged for commercial use AGAIN

I have filled out the same form and I never got a response or any solution to my problem.... I would really appreciate a reply from TeamViewer I have been waiting for over a month for a solution for this problem!!!! @TeamViewer 

this has to be the worst support so far I've received for a product and worst way of getting in contact with anyone who can help!

Posted by shtolc
Henagon

Re: Flagged for commercial use AGAIN

They never reply too. Almost the same issue.

Posted by CryptoDude
Henagon

Downloaded Teamviewer But It Made Me A Business Instead Of The Free Version

I tried reaching out to support but they havent gotten back to me. I dont know what to do to fix it. I didnt even set it up as a business account either.

Posted by -Lo-
Henagon

Teamviewer stating app is being used for business purposes

I keep getting this statement when trying to use the app. I'm connecting to my home PC from my iPad. I have complained previously but no response coming back to me at all. Can anyone point me in the right direction. 

Posted by T8or
Photon

Re: Teamviewer stating app is being used for business purposes

I am getting this too all of a sudden after years of free usage. It looks like TeamViewer is starting to charge their free users as a money grab scheme. If this doesn't get resolved, I'm going to look for another software

Posted by Morbitron
Photon

Re: Teamviewer stating app is being used for business purposes

Bump

Posted by Morbitron
Photon

Re: Downloaded Teamviewer But It Made Me A Business Instead Of The Free Version

Bump

Posted by Esilva916
Henagon

Commercial use form submitted more than 7 business days

I submitted a form to have my computer reset more than 7 business days ago. I have yet to hear anything back by email. Is there a way to get someone to look into it and tell me how long I need to wait.  I use it on my home computer and my mobile. So your detection value is a little wonky. 

Posted by CryptoDude
Henagon

Re: Downloaded Teamviewer But It Made Me A Business Instead Of The Free Version

.-. why dont they respond

Posted by Esilva916
Henagon

Re: Teamviewer stating app is being used for business purposes

Have you found any? I'm having the same issue

Posted by Jmas
Henagon

Comercial use

Hello.

Why am I getting the message "comercial use" if I only use it for my personal computers?

Thank you.

Posted by ClaudevdRyst
Trigon

Re: Comercial use

Why are you still using TV if there is better out there?

Posted by Jmas
Henagon

Re: Comercial use

What's the other solution? 

Posted by ClaudevdRyst
Trigon

Re: Comercial use

Have a look at **Third Party Product**. I might as well get flagged or message will get deleted by admin.

Posted by Jmas
Henagon

Re: Comercial use

PM me... 

Posted by Melonc
Digon

Re: You can't open a ticket, instead look at the first post i...

NOT RESOLVED!  NO RRESPONSE. :-(

Posted by Sethλ
Trigon

Suspect Commercial use on one device

  I have 6 devices, 2 desktop iMac's, 2 Macbooks, and 2 or 3 iOS devices for remote access.  My 2nd iMac is a newer unit late - 2014 iMac 5k macos Catalina; and recently added an iPhone 11 and iPad 5 for remote access when away in Dominican Republic, my wife's country and working with immigration for some time.  Recently tried to access my iMac 5k, which is the Lead or Host computer and now get that msg many here are getting, suspect commercial use, or sometime detect commercial use, with an OK or More Info botton, which takes you to a request to pay **Please do not Discuss Price**.  Yikes!    I have been using TV since 2012 I think, and never an issue; but now, and only when trying to access my newer iMac 5k with macos Catalina do I get the msg.  I can connect with the older mid-2011 iMac using Sierra 10.12.6, and eith macbooks with never and issue.  I have filled out the form online so TeamViewer can access my setup, and my long history with them as a personal use only.  I was surprised to see so many have the same issue; and, hoping we can all find a fix, so, we may use TV once again.  I desperately needed a few documents on the iMac 5k, which I use mostly; but, could not access long enough to find the documents needed for immigration in Santo Domingo for my wife's visa to come to America.  I have heard nothing from TV folks, and just tried to call them and specifically asks if you are a free personal user, and says come here then hangs up on you.  Hmmmm...   Well, it is free, but of no use currently for us folks with this msg and blocking our connecting remotely.  This really ended up hurting us badly this time; and, the trip to Santiago and bus ride to the capital Santo Domingo US Embassy was wasted.  In that country documents for ID, birth certificates have to certified every 90 days!!!  Not like here good for life.   Crazy...  But, this must have evolved either for having to constantly going to numerous locations and waiting in hot weather with a huge crowd of people for your number to be called, then get in a line, which goes to several other lines, having to pay 300 - 800 pesos at each.  That is not a lot, as the exchange rate is 55 pesos to the dollar.  But, it does add up; and, the trip there and back is expensive, requiring numerous  trips.  I have no business, not working and retired.  I do not understand how their system could flag me as suspect for commercial use?  Does anyone know if there is some setting or some limit or some type of use that one should not engage in?  Has anyone received a response with any type of explanation?  I tried a chat session here just now, but ended up talking to myself, although it did allow me to send my messages.  Just no one eve responded, nor gave any indication what happened with all my sent messages.   Hopefully, someone will chime in and assist me. [removed per Community Guidelines]  I did use **Third Party Product** also some years ago until they went completely commercial.  I do not think any of us here could afford, or justify **Please Do Not Discuss Price** to occasionally connect with your remote computer for files needed elsewhere a few times a year. I just like to connect and see that all is working, so, when that very much needed moment comes, like it did recently, all goes well, and quickly.  But, I got cut off intially, then completely blocked, saying must wait some specified length of time.  That does not work when at the US Embassy for your interview and they need a document which you may send by email to them; but, I could not do it at that critical moment.  Now, must start over in the process.  I have never been so dismayed by a setup that I tried out so many times and never a problem.  Then, when the time came....  Blocked!   Please give a reply if anyone has some knowledge of what one may do, or not do so this message and blocking does not get flagged.  Best, Seth Thomas