TeamViewer thinks I’m using the software commercially!

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Posted by RudieV
Henagon

message that I am using TV commercially, while I am not

Since a two weeks I get this message when I connect to my multimedia pc, which is in my own local network, that I or the multimedia computer is being used commercially.

Unless my pc is doing things at night that I am not aware of, and it is switched off so that would be a surprise, I never use TV commercially. 

Why am I getting this message? How can I get rid of this?

Posted by Tegoide
Trigon

What's this Advertisement new


@Tegoide wrote:

.. another umpteenth idea of the TV new marketing department ?

After the useless and tremendous internal spellcheck, now the mandatory advertisement. At each TV session.

I believe that soon or later TV will drop off us, considered by Team Viever marketing people and sales dept. as nasty scroungers.

Here the screenshot (Edited by a moderator. Please attache the screenshot instead of putting the URL link)

 

Anybodys elese is experienceing this beutiful TeamViewer gift ?

 

 


I reiterate my question and complaint.

 

 

 

Posted by LtData
Henagon

Preventing detection of commercial use

After having the 3rd "Commercial use" detected/suspected alert this year, I'm wondering if part of the problem is my pfsense router that gives my computers a ".local" DNS suffix and this is beign detected as corporate use. I managed to have the limits removed from my account via the proper process, but I'm trying to do what I can to prevent additional detection. I changed the DNS suffix to ".mylocal" to give it something different, but is there a specific suffix I should be using to avoid this tripping the flag, or am I out of luck as long as a suffix is being added? I tried asking this question on the form, but they referred me to here

Yes, I am just using TV for personal use for connecting to my (desktop OS) machines, parent's computers, and sister's computer.

I did see a post somewhere talking about them adjusting the "commercial use" algorithim to prevent false-positive, so hopefully that will help me also.

Posted by Ehkart
Photon

Re: Preventing detection of commercial use

I have used TV for several years to manage the several machines that my family and myself use. I work roughly 1800km from home and so I needed a solution as I'm the only one with any of the IT skills necessary to remedy the various issues that three kids and a spouse run into commonly with computing at home. I was very satisfied with how TeamViewer worked for a long time and spoke highly of their products.

Not needing the service in a business manor and not wanting to spend $500 a year, I'm sure you can relate to my dismay when for the third time I also received flagging for commercial use. I am certainly NOT using TV for commercial purposes unless children clogging their machines with games and movies is considered commercial use..

Much to my pleasant surprise however,**Third Party Product** provides a free plugin for almost any OS and mobile device that allows remote desktop control. Known as **Third Party Product**, it's so far proven to be a fantastic and completely free alternative to the murky license heavy minefield that is TeamViewer. It's a snap to set up and I can confidently say it works just about the same. There is a limitation with **Third Party Product** that doesn't allow printing files remotely to a local printer and file transfer isn't available however through Google Drive you can easily achieve this.

I'll be hailing the success of the **Third Party Product** alternative to anyone I know that's tired of TeamViewer being paranoid about us nobodies. Sometimes I hate to admit it but **Third Party Product** wins the day again!

Posted by sandeepgup12
Photon

commercial use.

Team viewer Guys,

YOU are not able to understand what is commercial use and personal use. 

YOU ARE PUTTING EVERYTHING IN COMMERCIAL USE TO EARN MONEY. THAT'S ALL YOU MUST HAVE GOT SOME LEADER WHO WORKS FOR MONEY ONLY. 

ANNOYING.

 

 

Posted by Garyfrans
Digon

Re: License question

TV thinks I’m using software in a commercial capacity. This not true. How do I reinstate personal environment. I have three personal computers and three friends whom iproblem  I attempt help when they have problem. Two personal computers  in  California  and one in my home in  Oklahoma. How can I  remedy this prolblem

Posted by Luxes
Electron

Re: License question

Been using teamviewer for years between the computers in my home, and from time to time with friends, since i know a thing or two about computers, being an enthusiast.

The other day i bought a new laptop, installed teamviewer, shortly and helped a friend with GPU issues, then i got flagged for using it commercially....what??  Not getting a reply from teamviewer from the ticket thingy i sent it for people who are wrongly flagged either, what the s*** is going on?

Posted by Gastrite
Henagon

Teamviewer free version

Teamviewer free version. I use this version to access the computers of friends and relatives who ask me for information that I can not communicate by phone. I do not use it for work because I provide on-site assistance (my clients like "human contact"). I had tried in advance to offer them this type of assistance remotely but they do not want to use it.

Now, I use this program for personal use but from today, October 11, 2018, its use is bound to me less than 5 minutes, then I get a message on the screen that tells me that I have to wait a few minutes before reconnecting ... should I behave?

Highlighted
Posted by ADP88
Henagon

Re: Connessione bloccata dopo il raggiungimento del tempo massimo

ciao, per caso hai risolto il problema della connessione bloccata?

1 Reply
Posted by neXus2000
Digon

Re: Teamviewer free version

This is a bit weird. When I connect from mobile phone to my PC it shows me that commercial use is suspected (logged in with my account). When I use TW from my PC to connect to other PC, nothing. Works without notification.

Posted by GordonSE03
Digon

A home user License allowing for home business and personal use.

I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.

Posted by olly
Digon

Re: Commercial vs Non Commercial

Bump

Posted by pv7721
Henagon

Re: Teamviewer free version

I have the exact same behaviour.

Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.


@GordonSE03 wrote:

I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.


Hi @GordonSE03

Your complaint is similar as many others here. I'm sorry that I can't provide you any true technical solution, but I can try to explain you how it works (I mean : why have you been blocked, and how to apply for a technical support. It doesn't mean you'll get reset).

A- When using TeamViewer as "Personal free use", we are blocked because the software includes an algorithm that is supposed to detect if it's really used as "Personal" (Non commercial) use" or as "Professional use". The rules are detailed in the TeamViewer terms of policy. They are not very clear, but understandable at least (after reading attentively)...

1- Actually, "Professional use" has nothing to do with "non-profit" or "profit" use (who knows if you charge or not the person whose you help ? or if you get money or any other advantage ?... Nobody, and no algorithm ! )... It's just a question of technical network environment :  From a device (desktop computer or mobile device) that is connected to a professional corporate network (whether it is in wire/Ethernet connexion and WiFi), or if you remote a distant device that is itself connected in the same conditions .

2- "Personal use" is when your devices (desktop computer or mobile device) are both "host" and "client" connected to a private local network. That's all !

But, this algorithm isn't efficient and it can't really make its work, nor properly discriminate between "Personal" and "Professional", therefore It returns lots of "false-positives"... So the situation is : when this algorithm is wrong, but TeamViewer doesn't want to run any risk of being cheated, so, even though its algorithm is wrong, the default rule will be "Professional use" !... and you get blocked !

We are now countless free users who have been trapped by this algorithm...

So, what to do ?... You can try to fill out the "official form", join your "log file", and send it... you'll have to wait for xxx (???) days, weeks, without any reply from TeamViewer... and if you win this lottery, you'll get reset (unblocked) after a long time... then... you'll get blocked again after a short time use !!!... and you'll have to fill out again the "official form", join your log file... etc... If you win again this lottery, you'll get unblocked again... Then you'll get blocked again... AND SO ON !...

B- [removed by moderator per Community Guidelines - no hearsay - this is a TeamViewer community, run by TeamViewer]

Hope things are clearer to you now, wishing you good luck !

André

Posted by Kungfujason
Henagon

TeamViewer thinks I’m using the software commercially!

DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

Please help me to fix this, 

Thank you,

Jason Hager

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Kungfujason wrote:

DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

Please help me to fix this, 

Thank you,

Jason Hager


@Kungfujason

Hi Jason,

"Non profit" or "profit" has nothing to do with "Personal use " or "Professional use"... It's not that question, and it's actually just little rhyme or reason.

Sorry, but nobody from this community can help you to "fix it"... Just try what I mention in my here above reply to @GordonSE03  (See :  "So, what to do ?"). If you are lucky, you'll receive a ticket, then no more reply or information from TeamViewer... You'll have to wait for days, weeks, month.... checking from time to time if it works again. Then, if you win the lottery, you'll get reset, then... (read all what I wrote to @GordonSE03, it's a bit tiring to repeat non stop)...

And remember that you are not speaking there to TeamViewer technical support, this community has nothing to do with TeamViewer technical support.

Good luck !

André

Posted by GordonSE03
Digon

Re: A home user License allowing for home business and personal use.

thank you Andre75, but being that the machine that keeps being locked out is on a Comcast residential connection and as far as we are aware none of the family uses a commercial/business network for connecting to the internet, your answer though enlightening has little to do with his situation.  It appears that TeamViewer's algorithm also looks at the time (how long a connection lasts) and content (what is being done on the remote connection.). That is the only way that the above makes sense about commercial use.

Posted by OldSurferDude
Trigon

Re: A home user License allowing for home business and personal use.

On my locked out machine (I have at least four other machines) I created a virtual box running linux and then loaded TV onto that OS.  It's a little klunky but for now, it works.  If TV flags that one, I'll create another virtural machine.  Once you have the vitural interface set up, it takes just a few minutes of one's time to create a new instance, though the loading of the OS takes about half an hour.  This would be the whack-a-mole response where I am the mole.  

We should be looking for a new company, anyway, because it is pretty obvious that TV is having financial challenges,  (running out of money?  preparing to be taken over? general cooking the books? etc?)

(Mr/Mrs/Ms Moderator, you'd should be looking for a new job, too.)

Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.

Hi @OldSurferDude

My reply to @GordonSE03 has just got censored !... I wonder why ??? but never mind !

You are too kind to warn those whom their marketing managers are working to make them jobless. But they shouldn't mind too much as they show that they are competiting for the next Nobel Prize in Physics... and they'll get and share it, with no doubt ! So, don't worry too much for them.

Your  "wack-and-mole" is interesting, but you know that most of us don't have more than one computer, and our competence in IT doesn't allow us to reach the "klunky" system !  That's why because we liked to use TeamViewer. It was not too complicate for our simple mind ! Anyhow, thanks to provide us a solution which could work better than to "fill out the form"... Why don't you apply for a job on this community ?... At least you will give us more than a single solution ... which's useless or just works for 3 sessions.

Oh, I think I guess why you don't apply for a job here ! You scare it will not last longer than the official reset solution !

Nice evening !

Andre

Posted by JRossi
Henagon

Re: A home user License allowing for home business and personal use.

I have been having this issue since Version 13 came out. Filled out the form multiple times. It gets reset. However, when I filled out the form last time (about a month ago), the option for attaching a log file is missing. Still heard nothing back.
Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.


@JRossi wrote:
I have been having this issue since Version 13 came out. Filled out the form multiple times. It gets reset. However, when I filled out the form last time (about a month ago), the option for attaching a log file is missing. Still heard nothing back.

Hi @JRossi

Thank you for your one more information.  I feel a bit less lonely.

Posted by OldSurferDude
Trigon

Re: A home user License allowing for home business and personal use.

Andre,

I'm retired and don't have a life.  One of my hobbies is undermining greedy management. The frustration we are experiencing here is a direct result of decisions made at the highest level of management.  The moderators paid to look at this forum are being exploited.  These people must perform "... unworthy or corrupt use of [their] talents for the sake of personal or financial gain."  I am truly sorry for the moderators.  I truly hope that they can find more satisfying employment.

If enough of the moderators quit, then the highest levels of management will have to pay higher wages to those doing the disgusting tasks (lying to people) required of them.  The moderators are only here because of their financial situation.  

I used to write scripts for customer support ... until I learned what they were being paid.  I told my boss "I'm not doing this any more.  You pay them a decent wage and I'll start writing scripts again."  I didn't have to write scripts again.  

It's greed.  You and I and the thousand other people in our situation are trying to do right.  We're helping people.  We don't get paid, we just make the world a tiny bit happier.  In my lifeless life, it is something that brings me a modicom of happiness.

But, greed, pure and simple unmittigated greed, is **bleep** life out of everyone.

Hey! You!  Moderator.  I am sorry for your life.  I'm sorry you can't even say to your boss, "Do you have to be so greedy?  Do you know that for every one of these thousand people there are five that are being help, but no longer because of your greed?"  Go back to school, do something to better yourself.  You're not going to find opportunity, much less, compassion at TV!.

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!



Hi @NYCNative

No, but please, find out a smart way to let us know...

Andre

 Capture.JPG

Posted by kactkoz
Henagon

Re: Term of personal user

Same here. My parents are in their 80s. they've been hacked, twice. I use it to help them and move to multiple machines I have a my home. I was shut down in July for suspected commercial use. After investigation I was told that if I access one of my PCs from starbuck you get flagged.  I remembered helping my dad from starbucks while on the road just before the flagging and timeouts occurred.

I went through the ticket process and was certified non-commercial and restored on August 11th. I got an email from teamviewer announcing the restoration. 

I was good for a couple months. Now i'm seeing the "commercial use suspected" screen pops again.  I tried to proactively address this again but TV has shut down their support email address.  The reply I got sent me to their website to open a ticket but you have to have a license before you can create one. 

They don't have a reasonable license for this type of use.  Looks like they are squeezing us off of their product.  

Posted by Gastrite
Henagon

Re: Connessione bloccata dopo il raggiungimento del tempo massimo

No. I tried to connect later but after 3 minutes I disconnected. Maximum 5 minutes. Then I get a message that tells me to wait a few minutes to be able to re-use ....

Posted by Garyfrans
Digon

Re: The trial period has expired!

 
Posted by Auguste_264
Digon

Re: The trial period has expired!

Hello
As already said, it starts again!

I have always used TV for non-commercial purposes and in my contacts there are some who are visually impaired.

Why not offer a cheap license[edited by a moderator in accordance with our community guidelines]. For a retiree it's a lot but my only desire is to help.

Otherwise it will be necessary to pass to the competition.

Thanks

Posted by Ximinez
Henagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

My exact same experience with L.M.I. back when they ended offering their free remote access service. I repeatedly suggested they reduce the fees charged to personal users but they never did that. They lost me to T.V. and now it seems like T.V. is repeating their mistake. Please reduce the license fee to simple personal or hobby use clients like us and we will be happy to support your business. Having unrealistically high commercial license fees for us doesn't win you our business or loyalty. C'mon T.V., please learn from L.M.I.'s failures!
Posted by Garyfrans
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

I agree with the idea of a modest free replacing the free version even though I enjoyed using TV to help friends resolve problems. It’s a great help when I can’t get to machines far away.
Posted by FrodeE
Photon

Teamviewer set to free

In July I got my teamviewer set to free (ticket 419004), but after the latest upgrade I am again getting the message of suspected commercial use. WIll I have to go through the same procedure again of proving a non-commercial use?

Posted by CarlitosMelis
Henagon

Re: Teamviewer set to free

how to solving this problem?

Posted by krugern
Henagon

Re: No resonse to my commercial use suspected tickets

I started getting these warnings myself yesterday, or the day before.

I DO connect to a corporate computer now and then, and from a corporate environment and to my home computers quite often. However, I am not in a postion where i bring my work home, and all the connections are private matters.

How do I clear the suspicion?

Posted by Tazmanian
Henagon

Re: No resonse to my commercial use suspected tickets

I have same problem.  Used it over 2 years and now I suddenly marked as commercial activity user.  Would like to know how this can be solved.

Posted by Telios
Photon

Sessions time out suddenly after latest update

Ever since the recent TW update, my sessions keep timing out. A few months ago TW did the same thing. I contacted support and they fixed it. Why are they doing it AGAI?!? They now that I volunteer with a charety and maintain their computers and he seniors (computers) belonging to it. They cut me off in mid session, leaving a computer literaly unuseable. TW staff, reset it NOW! And stop messing in peoples business. If you don't get it fixed in the next 12hrs., I will crack your software you'll never interfere again. I am a retired IT tech and I will make it work without your help. You chose the wrong guy to mess with.

Posted by haramo
Neutron

Re: Commercial use suspected pop-up message (Solved)

I have the same issue on my own email adres and on my wifes email adress.

I never used teamviewer for commercial use, never get paid for giving fammiily friend help.

Now I want to follow the solutions and send a ticket but then it seems it 's not anymore possible for private uses to make a ticket... hmm.

Help or do I need to make a new thread?

Posted by Gaaawd
Electron

Re: Commercial use suspected pop-up message (Solved)

There is like 50 alternatives to TeamViewer.

Just use somthing else.

Posted by Andre75
Pentagon

Re: Commercial use suspected pop-up message (Solved)


@Gaaawd wrote:

There is like 50 alternatives to TeamViewer.

Just use somthing else.


@Gaaawd

Hi Gaawd

Thanks for the "solution" !... But would we be so many free users who didn't think of and try your "solution" ? Maybe are you the one who didn't try anyone of those ?

I tried about 8-10 "alternatives" (the free use ones)... none works as easily, as fast and simply... as TeamViewer. None of those has all its complete functions (such as "drag & drop", or "copy & paste" files to transfer) !... In addition, some are quite complicated to make it installed and configured by your distant friends !...

Otherwise, nobody would still complain here, nor wasting time on this forum to emphasis non stop  that we have been trapped.

André

Posted by woodyboy
Digon

Re: Commercial use suspected pop-up message (Solved)

Posted by Andre75
Pentagon

Re: Commercial use suspected pop-up message (Solved)


@woodyboy wrote:

Fill out the form here >> https://www.teamviewer.com/en/support/commercial-use-suspected/


@woodyboy

Hi woodyboy,

Maybe should you apply for a moderator job on TeamViewer community ?...

Your "solution" is just the one they advise us ! But it doesn't work !... When you fill out this form and join your log file, you'll receive a ticket then... you'll have to wait for 1 month before you'll get reset (with none returned information about it's done or not). Then, after 1 month, if you try it from time to time, you'll finally see that it works again... but for only a few days ! And you'll get blocked again after 2 or 3 sessions' use.

Sorry, but this "official solution" doesn't really work.

André

(* I forgot so say this "solution" doesn't really work, even though you use TeamViewer in the strict "Personal use" conditions, according exactly to TeamViewer terms of policy... of course)

Posted by woodyboy
Digon

Re: Commercial use suspected pop-up message (Solved)

Sorry it did not work for you. It worked for me in July when I got official written notice my free use had been re-instated. I lack the time and motivation to be a moderator.


@Andre75 wrote:

@woodyboy wrote:

Fill out the form here >> https://www.teamviewer.com/en/support/commercial-use-suspected/


@woodyboy

Hi woodyboy,

Maybe should you apply for a moderator job on TeamViewer community ?...

Your "solution" is just the one they advise us ! But it doesn't work !... When you fill out this form and join your log file, you'll receive a ticket then... you'll have to wait for 1 month before you'll get reset (with none returned information about it's done or not). Then, after 1 month, if you try it from time to time, you'll finally see that it works again... but for only a few days ! And you'll get blocked again after 2 or 3 sessions' use.

Sorry, but this "official solution" doesn't really work.

André

(* I forgot so say this "solution" doesn't really work, even though you use TeamViewer in the strict "Personal use" conditions, according exactly to TeamViewer terms of policy... of course)


 

Posted by Andre75
Pentagon

Re: Commercial use suspected pop-up message (Solved)


@woodyboy wrote:

Sorry it did not work for you. It worked for me in July when I got official written notice my free use had been re-instated. I lack the time and motivation to be a moderator.


@woodyboy

(About "moderator job", I was just kidding, of course Man Happy)

Thanks for your quick reply and information. And glad to know that it worked for you. It shows at least that it could be a hope for others...

It didn't work, not only for me, but 2 of my friends, using it in the same conditions, have been in exactly the same situation as mine.

So, I would like to know how long time did you apply thta form before beeing reset on July ? And how many sessions have you remote control since July ? (I mean if it's about 3 or 30 ... or more ?)

I also don't understand why we never got any return from TeamViewer to inform us that we had been reset ?... And why we have been blocked again after 2 or 3 sessions ?... Of course, I don't think you can explain this, but I would like to get a clear explanation from a TeamViewer employee (even a moderator) at least....

André

Posted by woodyboy
Digon

Re: Commercial use suspected pop-up message (Solved)


@Andre75 wrote:

@woodyboy wrote:

Sorry it did not work for you. It worked for me in July when I got official written notice my free use had been re-instated. I lack the time and motivation to be a moderator.


@woodyboy

(About "moderator job", I was just kidding, of course Man Happy)

Thanks for your quick reply and information. And glad to know that it worked for you. It shows at least that it could be a hope for others...

It didn't work, not only for me, but 2 of my friends, using it in the same conditions, have been in exactly the same situation as mine.

So, I would like to know how long time did you apply thta form before beeing reset on July ? And how many sessions have you remote control since July ? (I mean if it's about 3 or 30 ... or more ?)

I also don't understand why we never got any return from TeamViewer to inform us that we had been reset ?... And why we have been blocked again after 2 or 3 sessions ?... Of course, I don't think you can explain this, but I would like to get a clear explanation from a TeamViewer employee (even a moderator) at least....

André


(Was not sure if you were kidding about being a moderator sooooo I wanted to cover that with a no way, Jose.!)

Best of my memory, I waited almost 30 days before Team Viewer replied with the news that I was approved as a free user.. I have helped family and friends about 10 times in the previous 90 days. Short sessions and always free. Woody

Posted by Andre75
Pentagon

Blocked for Commercial use suspected - Pop-up message.


@woodyboy wrote:

 


(Was not sure if you were kidding about being a moderator sooooo I wanted to cover that with a no way, Jose.!)

Best of my memory, I waited almost 30 days before Team Viewer replied with the news that I was approved as a free user.. I have helped family and friends about 10 times in the previous 90 days. Short sessions and always free. Woody


@woodyboy

Hi woody

Thanks a lot for your clear response ! Great information ! (But 30 days, same for me, is quite a long time when somebody expect and relies on your help).

Wishing it will last long for you...

So, maybe there is a way... cross fingers !

André

Posted by Closed account
Not applicable

Re: Blocked for Commercial use suspected - Pop-up message.

To many complains for same problem! I complete the form, but i don`t have time to wait 30 days for an answer. Is cleary a dirty marketing strategy to reduce number of free users or to convert to paid users! 

An embarrassing behavior for the company that claims to be!

For the moment i choose **Third Party Product**, a flexible alternative.

**Third Party Product** means other many alternatives to this app. Smiley Happy))

 

Posted by CIBERTOS
Henagon

Re: CORTES DE CONEXION A ID DE ASOCIADOS

SINCE I HAVE SEVERAL DAYS I HAVE RECEIVED MESSAGES THAT SAY THAT MY CONNECTION TO TEAMVIEWER IS PROFESSIONAL, THING THAT IS NOT VIRTUE AS I CONNECT WITH THE PC OF MY FATHER OR WITH MY MOTHER, SO I HAVE NOT CASE.

THE PROBLEM IS THAT I CONNECT TO YOUR ID AND IN A LITTLE TIME I SHUT OFF THE CONNECTION DURING A TIME AND DO NOT LET ME RETURN TO CONNECT ME UNTIL CAPE UP PAST A FEW MINUTES. I CONNECT WITH MY PARENTS OR SOME FRIEND FROM TIME TO TIME, MAYBE 5 OR 6 TIMES A MONTH. THAT IS NOT PROFESSIONAL USE.

IS THERE ANY WAY TO SOLVE IT WITHOUT HAVING TO REGISTER A LICENSE? SINCE I AM WITHOUT WORK AND I CAN NOT ALLOW ME.

I APPRECIATE YOUR HELP IN ADVANCE.

Posted by Lmillard
Henagon

Re: Commercial to Personal license


@LeVuHoang wrote:

Issue solved by myself.


Sorry to respond now but i have ran across the same  issue and it seems that since im a non-paying user i can't even contact support. What did you do to fix this issue?

Thanks

 

Posted by CIBERTOS
Henagon

Re: Commercial to Personal license

ese es mi probema, que me conecto y a los pocos minutos me corta la conexion, y me pone que estoy usandolo de modo profesional y no es verdad, en soporte tecnico me dicen que al swer licencia gratuita, pregunte en la comunidad, pero aqui nadie dice nada., a ver si hay suerte y alguien contesta.

Posted by Andre75
Pentagon

Re: Commercial to Personal license



@CIBERTOS

(Edited by a moderator in accordance with our community guideline)

(* Here after an English translation, of my reply, as the moderators of this community will advise you (and me) to express ourselves only in English....  (Edited by a moderator in accordance with our community guideline)

Hi CIBERTOS,

It seems that you didn't read any posts before yours. If you don't read those, you can't know if someone talked about your problem or not...

Please, take a time to read the others' comments. (there are "just" 44 web pages !)

André

Posted by Lmillard
Henagon

Re: Commercial to Personal license

Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.
Posted by OldSurferDude
Trigon

Re: Commercial to Personal license

No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

I think that we should send a description of our plight to Scott Adams, creator of Dilbert and maybe he can do a strip about.

Intern: TV says I'm using their software for commercial.  I'm trying to help my mother in Elbonia.

Dilbert: Contact their customer support

Intern: I'm a free user I can't contact TV customer support

Dilbert: try the forum

Intern: the forum said to contact Scott Adams.

Dilbert: Did you hear a long laugh coming from a place far away?  That is Greed and Hipocracy laughing all the way to the bank.