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Why has my subscription not been activated. the invoice was already issued but it's not active
Hello, So I previously had a business license but did not renew as I was not using it any more. Now I have a need for it again but this time purchased a remote access license. I can't activate the license. It gives me a error when I follow the link from the email. The app on my pc says it's a free license but I've paid for…
how to get Invoice Number
Hi, I've currently off ill from work longer than I expected and I missed cancelling the free trial of a business license. I had intended to switch to a different plan, but the company has now been automatically billed for a 12 month license we don't want. I'd file a support ticket to ask for a refund, but that requires…
Hi, We have paid for a license, invoice number: [removed per Community Guidelines] But we still are registered as a free user. Please call [removed per Community Guidelines] Regards, Anders
Good morning, is it possible to upgrade our licence to include Support for Mobile Devices, I missed the check box when picking my licence. Happy to pay I just cant figure out how to do it
We have the plan that allows for 3 concurrent sessions, but I'm not sure if there's a limit to the staff accounts we can create. We have 60+ people, and I don't recall it asking for people to create an account in order to use it, but it was reported to me today that they cannot get in on the free version.
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